Re: Macbook Pro hanging on "connect" using USB modem

[Mark Secker]

all support so far has been via phone - and explaining  how to set up 
the target disk mode and running disk util on it was about as 
technical as I think this user is   able to handle (don't even ask 
about getting them to boot in to single user mode and use the dreaded 
command line)

...
she'll be bringing it in later this week so I'll get to see it in the flesh.

I have a user here with a MacBook Pro that as soon as she clicks on 
the "connect" button to use her Apple external  modem (purchased 
and supplied with MacBook Pro)instantly causes her machine to 
lockup with the multi-lingual "you must restart your computer 
kernel crash.


config seems fine, setting correct, System profiler sees and 
correctly identifies the Apple USB modem.
Have run FSCK, repair permissions and disk repair (while tethered 
via firewire target mode) no problems noted or repaired.


tried "downgrading" the modem version without joy

literally new out of box and doing this.


What does /Library/Logs/panic.log say?

For the (somewhat) technical explanations, check out:

http://developer.apple.com/technotes/tn2002/tn2063.html

and

http://developer.apple.com/bugreporter/bugbestpractices.html#KP

Have fun,
Shay
--
=== Shay  Telfer 
 Perth, Western Australia   Technomancer  The love of liberty is the love
 Opinions for hire  [POQ] of others; the love of power is
 http://newtonslore.com/fnord the love of ourselves - Hazlitt

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Mark Secker Computer Support Officer
ph# 61-8-6488 1855 (ECEL) 
University of Western Australia - CRICOS Provider No. 00126G
~

"It takes an idiot to do cool things that's why it's cool"
- Haruhara Haruka (FLCL)

Ubi fumus, ibi fumus

Re: Macbook Pro hanging on "connect" using USB modem

[Shay Telfer]

I have a user here with a MacBook Pro that as soon as she clicks on 
the "connect" button to use her Apple external  modem (purchased and 
supplied with MacBook Pro)instantly causes her machine to lockup 
with the multi-lingual "you must restart your computer kernel crash.


config seems fine, setting correct, System profiler sees and 
correctly identifies the Apple USB modem.
Have run FSCK, repair permissions and disk repair (while tethered 
via firewire target mode) no problems noted or repaired.


tried "downgrading" the modem version without joy

literally new out of box and doing this.


What does /Library/Logs/panic.log say?

For the (somewhat) technical explanations, check out:

http://developer.apple.com/technotes/tn2002/tn2063.html

and

http://developer.apple.com/bugreporter/bugbestpractices.html#KP

Have fun,
Shay
--
=== Shay  Telfer 
 Perth, Western Australia   Technomancer  The love of liberty is the love
 Opinions for hire  [POQ] of others; the love of power is
 http://newtonslore.com/fnord the love of ourselves - Hazlitt

Macbook Pro hanging on "connect" using USB modem

[Mark Secker]

I have a user here with a MacBook Pro that as soon as she clicks on 
the "connect" button to use her Apple external  modem (purchased and 
supplied with MacBook Pro)instantly causes her machine to lockup with 
the multi-lingual "you must restart your computer kernel crash.


config seems fine, setting correct, System profiler sees and 
correctly identifies the Apple USB modem.
Have run FSCK, repair permissions and disk repair (while tethered via 
firewire target mode) no problems noted or repaired.


tried "downgrading" the modem version without joy

literally new out of box and doing this.
--
~
Mark Secker Computer Support Officer
ph# 61-8-6488 1855 (ECEL) 
University of Western Australia - CRICOS Provider No. 00126G
~

"It takes an idiot to do cool things that's why it's cool"
- Haruhara Haruka (FLCL)

Ubi fumus, ibi fumus