Re: Odd messages - iPad 5 connection to iMac

[Alan Smith]

Thanks Peter

A new learning for me. All those apps I’d downloaded that had better marketing 
than performance!  No “power” app though.

Regards,
Alan

> On 3 Oct 2018, at 7:26 am, Peter Hinchliffe  wrote:
> 
> 
> 
>> On 2 Oct 2018, at 9:56 am, Alan Smith > > wrote:
>> 
>> t would seem there is no iPad (or ios) equivalent to the iMac (macos) App 
>> Store “Purchased” history.  The iPad “Updated Recently” list is just that - 
>> one week’s data?  As you said, iTunes sync and backup of ios devices is not 
>> the preferred Apple method.  And apps are not backed up at all.  This makes 
>> the original iTunes alert message more confusing. I assumed the purchased 
>> item that could not be transferred was an app.
>> 
> 
> The “Purchased” history is there - it’s just in an unexpected place. You have 
> to tap on your Account icon (top of the screen at the right). This is where 
> you can access all your account details, redeem gift cards, etc. There is 
> also an item labelled “Purchased” which takes you your entire purchased list. 
> The list also gives you the option of seeing things you have purchased, but 
> are not on the device you’re currently using, and there’s also search field 
> allowing you to to look for specific items within the list (something not 
> available in MacOS - although this might have changed with Mojave).
> 
> Kind regards,
> 
> Peter HinchliffeApwin Computer Services
> FileMaker Pro Solutions Developer
> Perth, Western Australia
> Phone (618) 9332 6482Mob 0403 046 948
> 
> Mac because I prefer it -- Windows because I have to.
> 
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 

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Re: Odd messages - iPad 5 connection to iMac

[Peter Hinchliffe]

> On 2 Oct 2018, at 9:56 am, Alan Smith  wrote:
> 
> t would seem there is no iPad (or ios) equivalent to the iMac (macos) App 
> Store “Purchased” history.  The iPad “Updated Recently” list is just that - 
> one week’s data?  As you said, iTunes sync and backup of ios devices is not 
> the preferred Apple method.  And apps are not backed up at all.  This makes 
> the original iTunes alert message more confusing. I assumed the purchased 
> item that could not be transferred was an app.
> 

The “Purchased” history is there - it’s just in an unexpected place. You have 
to tap on your Account icon (top of the screen at the right). This is where you 
can access all your account details, redeem gift cards, etc. There is also an 
item labelled “Purchased” which takes you your entire purchased list. The list 
also gives you the option of seeing things you have purchased, but are not on 
the device you’re currently using, and there’s also search field allowing you 
to to look for specific items within the list (something not available in MacOS 
- although this might have changed with Mojave).

Kind regards,

Peter HinchliffeApwin Computer Services
FileMaker Pro Solutions Developer
Perth, Western Australia
Phone (618) 9332 6482Mob 0403 046 948

Mac because I prefer it -- Windows because I have to.

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Re: Odd messages - iPad 5 connection to iMac

[Alan Smith]

Hi Ronni

It would seem there is no iPad (or ios) equivalent to the iMac (macos) App 
Store “Purchased” history.  The iPad “Updated Recently” list is just that - one 
week’s data?  As you said, iTunes sync and backup of ios devices is not the 
preferred Apple method.  And apps are not backed up at all.  This makes the 
original iTunes alert message more confusing. I assumed the purchased item that 
could not be transferred was an app.

I did an update of the iPad apps over WiFi.  This is my usual method.  I only 
used iTunes to create a snapshot of ios 11 as a backup before installing ios 12 
in case I needed to revert.  (Because I had a backup I had no need for it - - 
-.)  

I then connected the iPad to the iMac. Immediately got the "software update is 
required” message. I installed the update and did a new iPad backup in iTunes.  
All proceeded smoothly.  Somewhat surprised backups are now just a single file 
that appears to overwrite the previous backup.  And no trace of a “Power” app, 
except for MS Office for Mac 2011 Power Point.

This now leaves the iMac and iPad now apparently working properly. The iTunes 
alert message about “Power” is still a mystery, but not worth chasing.  There 
have been similar messages raised in Apple Support Discussions for many years.  
The Mac App Store still shows “no available updates” but as I don’t want Mojave 
I will keep very quiet about this anomaly!

Boot Camp!  Sorry Ronni: I must have just skimmed your email about 2012 iMacs 
and Mojave, noted it did not apply to me, then kept some of it in my poor 
memory. 

Cheers, on this lovely bright and sunny day,
Alan


> On 1 Oct 2018, at 5:05 pm, Ronni Brown  wrote:
> 
> Hi Alan,
> 
> Have you checked the App Store on your iPad to see what you have installed 
> recently or if there is a update? 
> 
> Try connecting your iPad to power and update over Wi-Fi
> 1. Plug your device into power and connect to the Internet with Wi-Fi.
> 2. Tap Settings > General > Software Update.
> 3. Tap download and Install.
> 
> I prefer to Sync & Update my iPhone 7Plus & iPad Pro 12.9-inch over Wi-Fi 
> since Apple don’t seem interested in iTunes anymore.
> 
> I posted to WAMUG on 27 Sept.’18 - Subject: Mojave Won’t Install on Some 2012 
> iMacs with Boot Camp.
> Boot Camp is no longer supported on 2012 27-inch iMacs, if the owner plans to 
> update to macOS 10.14 Mojave.
> 
> Cheers,
> Ronni
> 
> 13-inch MacBook Air (April 2014)
> 1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz
> 8GB 1600MHz LPDDR3 SDRAM
> 512GB PCIe-based Flash Storage
> 
> macOS High Sierra 10.13.6
> 
>> On 30 Sep 2018, at 5:51 pm, Alan Smith > > wrote:
>> 
>> Hi Ronni, 
>> 
>> Thanks for your response.
>> 
>> 1. Never installed the MS Power BI app or used the system. The “mobile BI 
>> experience” doesn’t even register on my exciting app scale.
>> 
>> 2. Sometimes things are painfully obvious and I still need to ask wamug 
>> advice!  The Install option infers an update to the existing macos which is 
>> 10.13.6 (High Sierra). I could find no documentation as to what the “update” 
>> involved.  I assumed it was to 10.14 (Mojave) which I do not want.  You seem 
>> to disagree.  Perhaps the update would be a minor patch for iTunes vers 
>> 12.8.0.150.  Have you any details of this? 
>> 
>> By the way, Mojave is not offered as an app update.  I have a late 2012 iMac 
>> 27 inch 1TB Fusion drive.  I read somewhere that my model iMac with 3TB 
>> drives are not compatible at this time. Perhaps it is all fusion drive 
>> models - - issues with the new Apple file system???
>> 
>> Cheers
>> Alan
>> 
>> 
>>> On 30 Sep 2018, at 1:37 pm, Ronda Brown >> > wrote:
>>> 
>>> Hello Alan,
>>> 
>>> 1. Did you install at some time Microsoft Power BI?
>>> The Microsoft Power BI for iOS app on the iPhone, iPad, or iPod Touch 
>>> delivers the mobile BI experience for Power BI, Power BI Report Server, and 
>>> Reporting Services
>>> 
>>> https://docs.microsoft.com/en-us/power-bi/consumer/mobile/mobile-iphone-app-get-started
>>>  
>>> 
>>> 
>>> 2. Why This Alert Appears on Your Mac
>>> 
>>> Generally, if your Mac is running the latest macOS version and your iPhone 
>>> is running the latest iOS version available, you should never see this 
>>> message appear on your laptop or desktop's screen.
>>> 
>>> 
>>> If your iPhone is running a newer version of iOS than the macOS version 
>>> you're running currently supports, you will not be able to sync your iPhone 
>>> with iTunes if you get the "software update is required to connect to your 
>>> iPhone" alert. You will, however, still be able to charge your iPhone and 
>>> use other tools such as Image Capture, Photos, etc.
>>> 
>>>  <>How to Sync Your iPhone with iTunes Again
>>> 
>>> If you have no interest in updating your Mac to the newest macOS, the 
>>> answer may be painfully obvious. When you 

Re: Odd messages - iPad 5 connection to iMac

[Ronni Brown]

Hi Alan,

Have you checked the App Store on your iPad to see what you have installed 
recently or if there is a update? 

Try connecting your iPad to power and update over Wi-Fi
1. Plug your device into power and connect to the Internet with Wi-Fi.
2. Tap Settings > General > Software Update.
3. Tap download and Install.

I prefer to Sync & Update my iPhone 7Plus & iPad Pro 12.9-inch over Wi-Fi since 
Apple don’t seem interested in iTunes anymore.

I posted to WAMUG on 27 Sept.’18 - Subject: Mojave Won’t Install on Some 2012 
iMacs with Boot Camp.
Boot Camp is no longer supported on 2012 27-inch iMacs, if the owner plans to 
update to macOS 10.14 Mojave.

Cheers,
Ronni

13-inch MacBook Air (April 2014)
1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz
8GB 1600MHz LPDDR3 SDRAM
512GB PCIe-based Flash Storage

macOS High Sierra 10.13.6

> On 30 Sep 2018, at 5:51 pm, Alan Smith  wrote:
> 
> Hi Ronni, 
> 
> Thanks for your response.
> 
> 1. Never installed the MS Power BI app or used the system. The “mobile BI 
> experience” doesn’t even register on my exciting app scale.
> 
> 2. Sometimes things are painfully obvious and I still need to ask wamug 
> advice!  The Install option infers an update to the existing macos which is 
> 10.13.6 (High Sierra). I could find no documentation as to what the “update” 
> involved.  I assumed it was to 10.14 (Mojave) which I do not want.  You seem 
> to disagree.  Perhaps the update would be a minor patch for iTunes vers 
> 12.8.0.150.  Have you any details of this? 
> 
> By the way, Mojave is not offered as an app update.  I have a late 2012 iMac 
> 27 inch 1TB Fusion drive.  I read somewhere that my model iMac with 3TB 
> drives are not compatible at this time. Perhaps it is all fusion drive models 
> - - issues with the new Apple file system???
> 
> Cheers
> Alan
> 
> 
>> On 30 Sep 2018, at 1:37 pm, Ronda Brown > > wrote:
>> 
>> Hello Alan,
>> 
>> 1. Did you install at some time Microsoft Power BI?
>> The Microsoft Power BI for iOS app on the iPhone, iPad, or iPod Touch 
>> delivers the mobile BI experience for Power BI, Power BI Report Server, and 
>> Reporting Services
>> 
>> https://docs.microsoft.com/en-us/power-bi/consumer/mobile/mobile-iphone-app-get-started
>>  
>> 
>> 
>> 2. Why This Alert Appears on Your Mac
>> 
>> Generally, if your Mac is running the latest macOS version and your iPhone 
>> is running the latest iOS version available, you should never see this 
>> message appear on your laptop or desktop's screen.
>> 
>> 
>> If your iPhone is running a newer version of iOS than the macOS version 
>> you're running currently supports, you will not be able to sync your iPhone 
>> with iTunes if you get the "software update is required to connect to your 
>> iPhone" alert. You will, however, still be able to charge your iPhone and 
>> use other tools such as Image Capture, Photos, etc.
>> 
>>  <>How to Sync Your iPhone with iTunes Again
>> 
>> If you have no interest in updating your Mac to the newest macOS, the answer 
>> may be painfully obvious. When you see the "A software update is required to 
>> connect to your iOS device. Would you like to download and install this 
>> update now?" prompt, simply click on "Install" to update the software needed 
>> to get your iOS device working with iTunes again on an older macOS version.
>> 
>> Another solution would be to open up the App Store on your Mac, head to the 
>> "Updates" tab, then update any system software to the latest version. If 
>> you're currently running macOS Sierra or lower, it's a good idea to update 
>> to macOS High Sierra 
>> .
>>  Most third-party app developers have had ample time to make sure their apps 
>> work with High Sierra, so there should be no compatibility issues there.
>> 
>> Cheers,
>> Ronni
>> 
>>  Ronni Brown’s iPad Pro 12.9-inch 256GB 
>> 
>> 
>> On 29 Sep 2018, at 10:10 am, Alan Smith > > wrote:
>> 
>>> Can anyone explain the meaning of two strange iMac (High Sierra 10.13.6) 
>>> messages recently received relating to an iPad 5?
>>> 
>>> 1. Before installing iOS12 I made an iTunes backup on the iMac.  (I do not 
>>> use iCloud for backup.)  iTunes gave message “Some of the purchased items 
>>> on the iPad including ‘Power’, could not be transferred because you are not 
>>> authorised for them on this computer. Would you like to authorise this 
>>> computer for items purchased from the iTunes Store?"
>>> 
>>> I reluctantly agreed to authorise so I could proceed with the backup. But 
>>> what is “Power”? I have not purchased any app, movie or song with that 
>>> title or association.
>>> 
>>> 2. Several days after installing iOS12 I plugged the iPad into the iMac and 
>>> got a (system) message “A software update is required to connect to Alan’s 
>>> iPad 5.”  I 

Re: Odd messages - iPad 5 connection to iMac

[Alan Smith]

Hi Ronni, 

Thanks for your response.

1. Never installed the MS Power BI app or used the system. The “mobile BI 
experience” doesn’t even register on my exciting app scale.

2. Sometimes things are painfully obvious and I still need to ask wamug advice! 
 The Install option infers an update to the existing macos which is 10.13.6 
(High Sierra). I could find no documentation as to what the “update” involved.  
I assumed it was to 10.14 (Mojave) which I do not want.  You seem to disagree.  
Perhaps the update would be a minor patch for iTunes vers 12.8.0.150.  Have you 
any details of this? 

By the way, Mojave is not offered as an app update.  I have a late 2012 iMac 27 
inch 1TB Fusion drive.  I read somewhere that my model iMac with 3TB drives are 
not compatible at this time. Perhaps it is all fusion drive models - - issues 
with the new Apple file system???

Cheers
Alan


> On 30 Sep 2018, at 1:37 pm, Ronda Brown  wrote:
> 
> Hello Alan,
> 
> 1. Did you install at some time Microsoft Power BI?
> The Microsoft Power BI for iOS app on the iPhone, iPad, or iPod Touch 
> delivers the mobile BI experience for Power BI, Power BI Report Server, and 
> Reporting Services
> 
> https://docs.microsoft.com/en-us/power-bi/consumer/mobile/mobile-iphone-app-get-started
>  
> 
> 
> 2. Why This Alert Appears on Your Mac
> 
> Generally, if your Mac is running the latest macOS version and your iPhone is 
> running the latest iOS version available, you should never see this message 
> appear on your laptop or desktop's screen.
> 
> 
> If your iPhone is running a newer version of iOS than the macOS version 
> you're running currently supports, you will not be able to sync your iPhone 
> with iTunes if you get the "software update is required to connect to your 
> iPhone" alert. You will, however, still be able to charge your iPhone and use 
> other tools such as Image Capture, Photos, etc.
> 
>  <>How to Sync Your iPhone with iTunes Again
> 
> If you have no interest in updating your Mac to the newest macOS, the answer 
> may be painfully obvious. When you see the "A software update is required to 
> connect to your iOS device. Would you like to download and install this 
> update now?" prompt, simply click on "Install" to update the software needed 
> to get your iOS device working with iTunes again on an older macOS version.
> 
> Another solution would be to open up the App Store on your Mac, head to the 
> "Updates" tab, then update any system software to the latest version. If 
> you're currently running macOS Sierra or lower, it's a good idea to update to 
> macOS High Sierra 
> .
>  Most third-party app developers have had ample time to make sure their apps 
> work with High Sierra, so there should be no compatibility issues there.
> 
> Cheers,
> Ronni
> 
>  Ronni Brown’s iPad Pro 12.9-inch 256GB 
> 
> 
> On 29 Sep 2018, at 10:10 am, Alan Smith  > wrote:
> 
>> Can anyone explain the meaning of two strange iMac (High Sierra 10.13.6) 
>> messages recently received relating to an iPad 5?
>> 
>> 1. Before installing iOS12 I made an iTunes backup on the iMac.  (I do not 
>> use iCloud for backup.)  iTunes gave message “Some of the purchased items on 
>> the iPad including ‘Power’, could not be transferred because you are not 
>> authorised for them on this computer. Would you like to authorise this 
>> computer for items purchased from the iTunes Store?"
>> 
>> I reluctantly agreed to authorise so I could proceed with the backup. But 
>> what is “Power”? I have not purchased any app, movie or song with that title 
>> or association.
>> 
>> 2. Several days after installing iOS12 I plugged the iPad into the iMac and 
>> got a (system) message “A software update is required to connect to Alan’s 
>> iPad 5.”  I did not download and install it.  What would the software update 
>> be?  I fear it may be macos Mojave which I don’t want. I also fear it may 
>> have some association with the purchased ‘Power’ item now sitting in the 
>> iTunes backup file I can’t access!
>> 
>> Cheers, on this damp and grey morning,
>> Alan
>> 
>> 
>> 
>> -- The WA Macintosh User Group Mailing List --
>> Archives - > >
>> Guidelines - > >
>> Settings & Unsubscribe - 
>> > >
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 

Re: Odd messages - iPad 5 connection to iMac

[Ronda Brown]

Hello Alan,

1. Did you install at some time Microsoft Power BI?
The Microsoft Power BI for iOS app on the iPhone, iPad, or iPod Touch delivers 
the mobile BI experience for Power BI, Power BI Report Server, and Reporting 
Services

https://docs.microsoft.com/en-us/power-bi/consumer/mobile/mobile-iphone-app-get-started

2. Why This Alert Appears on Your Mac

Generally, if your Mac is running the latest macOS version and your iPhone is 
running the latest iOS version available, you should never see this message 
appear on your laptop or desktop's screen.

If your iPhone is running a newer version of iOS than the macOS version you're 
running currently supports, you will not be able to sync your iPhone with 
iTunes if you get the "software update is required to connect to your iPhone" 
alert. You will, however, still be able to charge your iPhone and use other 
tools such as Image Capture, Photos, etc.
How to Sync Your iPhone with iTunes Again
If you have no interest in updating your Mac to the newest macOS, the answer 
may be painfully obvious. When you see the "A software update is required to 
connect to your iOS device. Would you like to download and install this update 
now?" prompt, simply click on "Install" to update the software needed to get 
your iOS device working with iTunes again on an older macOS version.

Another solution would be to open up the App Store on your Mac, head to the 
"Updates" tab, then update any system software to the latest version. If you're 
currently running macOS Sierra or lower, it's a good idea to update to macOS 
High Sierra. Most third-party app developers have had ample time to make sure 
their apps work with High Sierra, so there should be no compatibility issues 
there.

Cheers,
Ronni

 Ronni Brown’s iPad Pro 12.9-inch 256GB 


> On 29 Sep 2018, at 10:10 am, Alan Smith  wrote:
> 
> Can anyone explain the meaning of two strange iMac (High Sierra 10.13.6) 
> messages recently received relating to an iPad 5?
> 
> 1. Before installing iOS12 I made an iTunes backup on the iMac.  (I do not 
> use iCloud for backup.)  iTunes gave message “Some of the purchased items on 
> the iPad including ‘Power’, could not be transferred because you are not 
> authorised for them on this computer. Would you like to authorise this 
> computer for items purchased from the iTunes Store?"
> 
> I reluctantly agreed to authorise so I could proceed with the backup. But 
> what is “Power”? I have not purchased any app, movie or song with that title 
> or association.
> 
> 2. Several days after installing iOS12 I plugged the iPad into the iMac and 
> got a (system) message “A software update is required to connect to Alan’s 
> iPad 5.”  I did not download and install it.  What would the software update 
> be?  I fear it may be macos Mojave which I don’t want. I also fear it may 
> have some association with the purchased ‘Power’ item now sitting in the 
> iTunes backup file I can’t access!
> 
> Cheers, on this damp and grey morning,
> Alan
> 
> 
> 
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 
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Odd messages - iPad 5 connection to iMac

[Alan Smith]

Can anyone explain the meaning of two strange iMac (High Sierra 10.13.6) 
messages recently received relating to an iPad 5?

1. Before installing iOS12 I made an iTunes backup on the iMac.  (I do not use 
iCloud for backup.)  iTunes gave message “Some of the purchased items on the 
iPad including ‘Power’, could not be transferred because you are not authorised 
for them on this computer. Would you like to authorise this computer for items 
purchased from the iTunes Store?"

I reluctantly agreed to authorise so I could proceed with the backup. But what 
is “Power”? I have not purchased any app, movie or song with that title or 
association.

2. Several days after installing iOS12 I plugged the iPad into the iMac and got 
a (system) message “A software update is required to connect to Alan’s iPad 5.” 
 I did not download and install it.  What would the software update be?  I fear 
it may be macos Mojave which I don’t want. I also fear it may have some 
association with the purchased ‘Power’ item now sitting in the iTunes backup 
file I can’t access!

Cheers, on this damp and grey morning,
Alan



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