Re: Consolation from Telsta

2012-11-26 Thread Ronda Brown
I feel your pain and frustration Vladimir.

Bigpond are saying that firmware can only be upgraded using a Windows PC, as 
firmware upgrades are all .exe files and thus cannot be upgraded from Mac, 
Linux, BSD or Unix computers, unless you run Windows in a virtual machine or 
similar environment.

So you need Windows installed in Parallels Desktop or Boot Camp or similar on 
your Mac to upgrade the firmware.

Cheers,
Ronni

Sent from Ronni's iPad4

On 27/11/2012, at 8:18 AM, Vladimir James ink...@bigpond.com wrote:

 Aside from coverage, I have found that Telstra's service for this Mac user 
 sucks.
 
 I have a wireless 3G plan using the NetComm 3G21WB modem. I received notice 
 that the modem urgently required an update, and since my download speeds had 
 been averaging less than 1 MBps, I made enquiries. I found that the update 
 required the use of a Windows machine. Well, I had deliberately divested 
 myself of Windows hardware and software. I complained. A week or so later, I 
 received replies from Technical Support:
 
 First, I would like to extend my apologies for any inconvenience that this 
 issue had caused you. Unfortunately, firmware update file is only compatible 
 with a Windows computer. You can only update the 3G21 modem by using 
 downloading the file to a Windows Computer, connect the modem to the Windows 
 Computer using an ethernet cable. Lastly run the file from the Windows 
 computer to your modem.
 If you have any other questions  
 
 And, another ...
 
 We understand how hassle to do this upgrade. As far as benefit is concern it 
 will help your connection perform much better. For the meantime, the only way 
 that we can perform this upgrade is by connecting your modem to a Windows 
 machine, and run the download on that machine. Once done, you can now connect 
 using your MAC and receive the higher downlink speeds.
 
 BigPond is still finding its better solution on how we can establish such 
 process on MAC users soon.
 
 In case you missed it, they are telling me that I have to borrow or otherwise 
 acquire a different OS in order to update the equipment they sold me as a Mac 
 user.
 
 Still seething,
 
 Vlad James
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Re: Consolation from Telsta

2012-11-26 Thread Ronni Brown
Hi again Vladimir,

http://forums.whirlpool.net.au/archive/1461361

/Quote:
Update available at 
http://bigpond.custhelp.com/app/answers/detail/a_id/19015#2 

which with keepalive enabled made everything super stable. Linux  Mac users 
should ignore the braindead intructions, download the windows version, extract 
the .bin file from the archive and do the update as intended using the normal 
update function from the web interface. afterwards From the Next G® Settings 
menu, select Signal Selection and save. Made the device work as intended, 2 
bars to 5 with a small centre loaded whip.

/End Quote

I'm only giving you the information, I take no responsibility.

Cheers,
Ronni

17 MacBook Pro 2.3GHz Quad-Core i7 “Thunderbolt
2.3GHz / 8GB / 750GB @ 7200rpm HD

OS X 10.8.2 Mountain Lion
Windows 7 Ultimate (under sufferance)


On 27/11/2012, at 11:04 AM, Ronda Brown ro...@mac.com wrote:

 I feel your pain and frustration Vladimir.
 
 Bigpond are saying that firmware can only be upgraded using a Windows PC, as 
 firmware upgrades are all .exe files and thus cannot be upgraded from Mac, 
 Linux, BSD or Unix computers, unless you run Windows in a virtual machine or 
 similar environment.
 
 So you need Windows installed in Parallels Desktop or Boot Camp or similar on 
 your Mac to upgrade the firmware.
 
 Cheers,
 Ronni
 
 Sent from Ronni's iPad4
 
 On 27/11/2012, at 8:18 AM, Vladimir James ink...@bigpond.com wrote:
 
 Aside from coverage, I have found that Telstra's service for this Mac user 
 sucks.
 
 I have a wireless 3G plan using the NetComm 3G21WB modem. I received notice 
 that the modem urgently required an update, and since my download speeds had 
 been averaging less than 1 MBps, I made enquiries. I found that the update 
 required the use of a Windows machine. Well, I had deliberately divested 
 myself of Windows hardware and software. I complained. A week or so later, I 
 received replies from Technical Support:
 
 First, I would like to extend my apologies for any inconvenience that this 
 issue had caused you. Unfortunately, firmware update file is only compatible 
 with a Windows computer. You can only update the 3G21 modem by using 
 downloading the file to a Windows Computer, connect the modem to the Windows 
 Computer using an ethernet cable. Lastly run the file from the Windows 
 computer to your modem.
 If you have any other questions  
 
 And, another ...
 
 We understand how hassle to do this upgrade. As far as benefit is concern 
 it will help your connection perform much better. For the meantime, the only 
 way that we can perform this upgrade is by connecting your modem to a 
 Windows machine, and run the download on that machine. Once done, you can 
 now connect using your MAC and receive the higher downlink speeds.
 
 BigPond is still finding its better solution on how we can establish such 
 process on MAC users soon.
 
 In case you missed it, they are telling me that I have to borrow or 
 otherwise acquire a different OS in order to update the equipment they sold 
 me as a Mac user.
 
 Still seething,
 
 Vlad James
 -- The WA Macintosh User Group Mailing List --
 Archives - http://www.wamug.org.au/mailinglist/archives.shtml
 Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml
 Settings  Unsubscribe - 
 http://lists.wamug.org.au/listinfo/wamug.org.au-wamug
 -- The WA Macintosh User Group Mailing List --
 Archives - http://www.wamug.org.au/mailinglist/archives.shtml
 Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml
 Settings  Unsubscribe - 
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