Re: Update Office 365

[Severin Crisp]

I followed Daniels suggestion but cleaned out Office with CleanMyMacX first.   
All now seems fine, no updates needed.  We will see when the next Update batch 
arrives.   
Thanks for all the advice!
SeverIn

> On 18 Mar 2019, at 5:33 pm, Neil Houghton  wrote:
> 
> I should also mention that this problem has persisted through several updates 
> of Office and also several updates of the actual Update app.
>  
> From:  <mailto:wamug.org.au-wamug-boun...@lists.wamug.org.au>> on behalf of Neil 
> Houghton mailto:n...@possumology.com>>
> Reply-To: mailto:wamug@wamug.org.au>>
> Date: Monday, 18 March 2019 at 17:32
> To: mailto:wamug@wamug.org.au>>
> Subject: Re: Update Office 365
>  
> Hi Severin,
>  
> This may or may not be relevant to your situation.
>  
> I have been finding MS AutoUpdate problematic for a while – though I do have 
> a working “workaround”
>  
> I have Office 365 installed on 3 different computers – all are running OSX 
> 10.11.6 – so an older OS than you.
>  
> On one of the computers AutoUpdate works fine. On the other two I have the 
> same problem and it was not immediately apparent exactly what the problem was 
> until I tried updating the apps one at a time (ie uncheck all the apps except 
> one) and carefully watched what happened:
> The app downloads as expected.
> The app installs as expected.
> The app verifies as expected.
> THEN
> The app starts downloading again!
>  
> After digesting this madness, I found that if I quit Autoupdate while it was 
> trying to re-download it and then reopened Auto update it would now recognise 
> that the app was updated and not show that there was any update available. I 
> can then do the same with one of the other apps.
>  
> This is obviously a bit of a pain – but I have more pressing matters to deal 
> with so, for the moment, my update workflow on the 2 problematic computers is:
> I have created an alias to the Microsoft Autoupdate app that is easily 
> accessible.
> I have set Autoupdate to notify me when updates are available but not to 
> update automatically.
> When it is update time I fire up Autoupdate and select one app to update and 
> then quit Autoupdate when it tries to download a second time.
> I then repeat the process for the other four office apps.
> A final launch of Autoupdate now confirms that I am up-to-date.
>  
> Of course, your problem might be completely different and unrelated – but it 
> would be easy to check by manually initiating the update of one app only and 
> carefully watching the process to see where the problem arises.
>  
> HTH
>  
>  
> Cheers
>  
>  
> Neil
>  
>  
> From:  <mailto:wamug.org.au-wamug-boun...@lists.wamug.org.au>> on behalf of Severin 
> Crisp mailto:sevcr...@westnet.com.au>>
> Reply-To: mailto:wamug@wamug.org.au>>
> Date: Monday, 18 March 2019 at 13:39
> To: WAMUG List mailto:wamug@wamug.org.au>>
> Subject: Update Office 365
>  
> I have High Sierra on a MacBook Air.  I have never before had any trouble  
> with the MSoft updates of Office 365.  The current update (16.23.0) 
> apparently runs, downloads the update bits for Excel, Power Point and Word 
> then halts in the installation - “…unable to download several update 
> segments.  Try again….. It has continued to fail over the last 2 weeks. 
> Suggestions please!  
> Severin Crisp
>  
> 
> Assoc Prof Severin Crisp, FIP, FAIP
> Clarence Estate, 55 Hardie Rd,
> Albany, Western Australia, 6330
> (Home:  15 Thomas St, Mount Clarence,
> Albany, Western Australia, 6330)
> Ph 0484 624 741
> Email: sevcr...@westnet.com.au <mailto:sevcr...@westnet.com.au>
>   
>  
>  
>  
>  
>  
> 
>  
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Assoc Prof Severin Crisp, FIP, FAIP
Clarence Estate, 55 Hardie Rd,
Albany, Western Australia, 6330
(Home:  15 Thomas St, Mount Clarence,
Albany, Western Australia, 6330)
Ph 0484 624 741
Email: sevcr...@westnet.com.au
  







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Re: Update Office 365

[Neil Houghton]

I should also mention that this problem has persisted through several updates 
of Office and also several updates of the actual Update app.

 

From:  on behalf of Neil 
Houghton 
Reply-To: 
Date: Monday, 18 March 2019 at 17:32
To: 
Subject: Re: Update Office 365

 

Hi Severin,

 

This may or may not be relevant to your situation.

 

I have been finding MS AutoUpdate problematic for a while – though I do have a 
working “workaround”

 

I have Office 365 installed on 3 different computers – all are running OSX 
10.11.6 – so an older OS than you.

 

On one of the computers AutoUpdate works fine. On the other two I have the same 
problem and it was not immediately apparent exactly what the problem was until 
I tried updating the apps one at a time (ie uncheck all the apps except one) 
and carefully watched what happened:
The app downloads as expected.
The app installs as expected.
The app verifies as expected.
THEN
The app starts downloading again!
 

After digesting this madness, I found that if I quit Autoupdate while it was 
trying to re-download it and then reopened Auto update it would now recognise 
that the app was updated and not show that there was any update available. I 
can then do the same with one of the other apps.

 

This is obviously a bit of a pain – but I have more pressing matters to deal 
with so, for the moment, my update workflow on the 2 problematic computers is:
I have created an alias to the Microsoft Autoupdate app that is easily 
accessible.
I have set Autoupdate to notify me when updates are available but not to update 
automatically.
When it is update time I fire up Autoupdate and select one app to update and 
then quit Autoupdate when it tries to download a second time.
I then repeat the process for the other four office apps.
A final launch of Autoupdate now confirms that I am up-to-date.
 

Of course, your problem might be completely different and unrelated – but it 
would be easy to check by manually initiating the update of one app only and 
carefully watching the process to see where the problem arises.

 

HTH

 

 

Cheers

 

 

Neil

 

 

From:  on behalf of Severin 
Crisp 
Reply-To: 
Date: Monday, 18 March 2019 at 13:39
To: WAMUG List 
Subject: Update Office 365

 

I have High Sierra on a MacBook Air.  I have never before had any trouble  with 
the MSoft updates of Office 365.  The current update (16.23.0) apparently runs, 
downloads the update bits for Excel, Power Point and Word then halts in the 
installation - “…unable to download several update segments.  Try again….. It 
has continued to fail over the last 2 weeks. 

Suggestions please!  

Severin Crisp

 



Assoc Prof Severin Crisp, FIP, FAIP
Clarence Estate, 55 Hardie Rd,
Albany, Western Australia, 6330
(Home:  15 Thomas St, Mount Clarence,
Albany, Western Australia, 6330)
Ph 0484 624 741
Email: sevcr...@westnet.com.au

  

 

 

 

 

 

 

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& Unsubscribe - 

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Re: Update Office 365

[Neil Houghton]

Hi Severin,

 

This may or may not be relevant to your situation.

 

I have been finding MS AutoUpdate problematic for a while – though I do have a 
working “workaround”

 

I have Office 365 installed on 3 different computers – all are running OSX 
10.11.6 – so an older OS than you.

 

On one of the computers AutoUpdate works fine. On the other two I have the same 
problem and it was not immediately apparent exactly what the problem was until 
I tried updating the apps one at a time (ie uncheck all the apps except one) 
and carefully watched what happened:
The app downloads as expected.
The app installs as expected.
The app verifies as expected.
THEN
The app starts downloading again!
 

After digesting this madness, I found that if I quit Autoupdate while it was 
trying to re-download it and then reopened Auto update it would now recognise 
that the app was updated and not show that there was any update available. I 
can then do the same with one of the other apps.

 

This is obviously a bit of a pain – but I have more pressing matters to deal 
with so, for the moment, my update workflow on the 2 problematic computers is:
I have created an alias to the Microsoft Autoupdate app that is easily 
accessible.
I have set Autoupdate to notify me when updates are available but not to update 
automatically.
When it is update time I fire up Autoupdate and select one app to update and 
then quit Autoupdate when it tries to download a second time.
I then repeat the process for the other four office apps.
A final launch of Autoupdate now confirms that I am up-to-date.
 

Of course, your problem might be completely different and unrelated – but it 
would be easy to check by manually initiating the update of one app only and 
carefully watching the process to see where the problem arises.

 

HTH

 

 

Cheers

 

 

Neil

 

 

From:  on behalf of Severin 
Crisp 
Reply-To: 
Date: Monday, 18 March 2019 at 13:39
To: WAMUG List 
Subject: Update Office 365

 

I have High Sierra on a MacBook Air.  I have never before had any trouble  with 
the MSoft updates of Office 365.  The current update (16.23.0) apparently runs, 
downloads the update bits for Excel, Power Point and Word then halts in the 
installation - “…unable to download several update segments.  Try again….. It 
has continued to fail over the last 2 weeks. 

Suggestions please!  

Severin Crisp

 



Assoc Prof Severin Crisp, FIP, FAIP
Clarence Estate, 55 Hardie Rd,
Albany, Western Australia, 6330
(Home:  15 Thomas St, Mount Clarence,
Albany, Western Australia, 6330)
Ph 0484 624 741
Email: sevcr...@westnet.com.au

  

 

 

 

 

 

 

-- The WA Macintosh User Group Mailing List -- Archives - Guidelines - Settings 
& Unsubscribe - 

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Re: Update Office 365

[Daniel Kerr]

Hi Severin

Another way around if still not having any success.
Log in to www.office.com and go to the “Install Office”  on that page,…should 
be a link once you log in, or listed under Account.
Then you can click “Install Office” orange button and it will download the full 
Office365 package install again.
Once there, you can download a larger installer, which will go through and 
overwrite the Office that is there with a slightly newer one.
I’ve found on some occasions that this then solves the “can’t install” issue.

Hope something there helps.
Kind regards
Daniel

 Sent from my iPhone XS 

---
Daniel Kerr
MacWizardry

Phone: 0414 795 960
Email: 
Web:   


**For everything Apple**

NOTE: Any information provided in this email may be my personal opinion and as 
such should be taken accordingly, and may not be the views of MacWizardry. Any 
information provided does not offer or warrant any form of warranty or accept 
liability. It would be appreciated that if any information in this email is to 
be disseminated, distributed or copied, that permission by the author be 
requested. 

> On 18 Mar 2019, at 2:52 pm, Ronni Brown  wrote:
> 
> Most current packages for Office for Mac
> March 12, 2019
> Version 16.23.0 (19030902)
> https://docs.microsoft.com/en-us/officeupdates/update-history-office-for-mac
> 
> 
> https://support.office.com/en-gb/article/update-office-for-mac-automatically-bfd1e497-c24d-4754-92ab-910a4074d7c1?ui=en-US=en-GB=GB
> 
> If you're having trouble updating with Microsoft AutoUpdate, use these 
> troubleshooting steps.
> 
>   • Open Safari and download the latest version of Microsoft AutoUpdate.
> 
>   • Open Finder. Press Command   +Shift+h.
> 
>   • Go to Library > PrivillegedHelperTools and make sure that 
> com.microsoft.autoupdate.helpertoolexists. Run Microsoft AutoUpdate.
> 
> If the file doesn't exist, redownload Microsoft AutoUpdate using the link 
> above.
> 
> 
> 
> Regards,
> 
> Ronni
> 
>  Ronni Brown’s iPad Pro 12.9-inch 256GB 
> 
> 
> On 18 Mar 2019, at 2:42 pm, Severin Crisp  wrote:
> 
>> No, no Silverlight.
>> 
>>> On 18 Mar 2019, at 2:29 pm, Ronni Brown  wrote:
>>> 
>>> Hello Severin,
>>> 
>>> If you have Silverlight installed, make sure you are using the latest 
>>> version as Office Auto Update crashes with older versions of Silverlight.
>>> 
>>> Regards,
>>> Ronni
>>> 
>>>  Ronni Brown’s iPad Pro 12.9-inch 256GB 
>>> 
>>> 
>>> On 18 Mar 2019, at 1:38 pm, Severin Crisp  wrote:
>>> 
 I have High Sierra on a MacBook Air.  I have never before had any trouble  
 with the MSoft updates of Office 365.  The current update (16.23.0) 
 apparently runs, downloads the update bits for Excel, Power Point and Word 
 then halts in the installation - “…unable to download several update 
 segments.  Try again….. It has continued to fail over the last 2 weeks. 
 Suggestions please!  
 Severin Crisp
 
 
 Assoc Prof Severin Crisp, FIP, FAIP
 Clarence Estate, 55 Hardie Rd,
 Albany, Western Australia, 6330
 (Home:  15 Thomas St, Mount Clarence,
 Albany, Western Australia, 6330)
 Ph 0484 624 741
 Email: sevcr...@westnet.com.au
   
 
 
 
 
 
 
 
 -- The WA Macintosh User Group Mailing List --
 Archives - 
 Guidelines - 
 Settings & Unsubscribe - 
 
>>> -- The WA Macintosh User Group Mailing List --
>>> Archives - 
>>> Guidelines - 
>>> Settings & Unsubscribe - 
>>> 
>> 
>> 
>> Assoc Prof Severin Crisp, FIP, FAIP
>> Clarence Estate, 55 Hardie Rd,
>> Albany, Western Australia, 6330
>> (Home:  15 Thomas St, Mount Clarence,
>> Albany, Western Australia, 6330)
>> Ph 0484 624 741
>> Email: sevcr...@westnet.com.au
>>   
>> 
>> 
>> 
>> 
>> 
>> 
>> 
>> -- The WA Macintosh User Group Mailing List --
>> Archives - 
>> Guidelines - 
>> Settings & Unsubscribe - 
>> 
> -- The WA Macintosh User Group Mailing List --
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-- The WA Macintosh User Group Mailing List --
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Re: Update Office 365

[Ronni Brown]

Most current packages for Office for Mac
March 12, 2019
Version 16.23.0 (19030902)
https://docs.microsoft.com/en-us/officeupdates/update-history-office-for-mac


https://support.office.com/en-gb/article/update-office-for-mac-automatically-bfd1e497-c24d-4754-92ab-910a4074d7c1?ui=en-US=en-GB=GB

If you're having trouble updating with Microsoft AutoUpdate, use these 
troubleshooting steps.

Open Safari and download the latest version of Microsoft AutoUpdate.

Open Finder. Press Command   +Shift+h.

Go to Library > PrivillegedHelperTools and make sure that 
com.microsoft.autoupdate.helpertoolexists. Run Microsoft AutoUpdate.

If the file doesn't exist, redownload Microsoft AutoUpdate using the link above.



Regards,

Ronni

 Ronni Brown’s iPad Pro 12.9-inch 256GB 


> On 18 Mar 2019, at 2:42 pm, Severin Crisp  wrote:
> 
> No, no Silverlight.
> 
>> On 18 Mar 2019, at 2:29 pm, Ronni Brown  wrote:
>> 
>> Hello Severin,
>> 
>> If you have Silverlight installed, make sure you are using the latest 
>> version as Office Auto Update crashes with older versions of Silverlight.
>> 
>> Regards,
>> Ronni
>> 
>>  Ronni Brown’s iPad Pro 12.9-inch 256GB 
>> 
>> 
>>> On 18 Mar 2019, at 1:38 pm, Severin Crisp  wrote:
>>> 
>>> I have High Sierra on a MacBook Air.  I have never before had any trouble  
>>> with the MSoft updates of Office 365.  The current update (16.23.0) 
>>> apparently runs, downloads the update bits for Excel, Power Point and Word 
>>> then halts in the installation - “…unable to download several update 
>>> segments.  Try again….. It has continued to fail over the last 2 weeks. 
>>> Suggestions please!  
>>> Severin Crisp
>>> 
>>> 
>>> Assoc Prof Severin Crisp, FIP, FAIP
>>> Clarence Estate, 55 Hardie Rd,
>>> Albany, Western Australia, 6330
>>> (Home:  15 Thomas St, Mount Clarence,
>>> Albany, Western Australia, 6330)
>>> Ph 0484 624 741
>>> Email: sevcr...@westnet.com.au
>>>   
>>> 
>>> 
>>> 
>>> 
>>> 
>>> 
>>> 
>>> -- The WA Macintosh User Group Mailing List --
>>> Archives - 
>>> Guidelines - 
>>> Settings & Unsubscribe - 
>>> 
>> -- The WA Macintosh User Group Mailing List --
>> Archives - 
>> Guidelines - 
>> Settings & Unsubscribe - 
>> 
> 
> 
> Assoc Prof Severin Crisp, FIP, FAIP
> Clarence Estate, 55 Hardie Rd,
> Albany, Western Australia, 6330
> (Home:  15 Thomas St, Mount Clarence,
> Albany, Western Australia, 6330)
> Ph 0484 624 741
> Email: sevcr...@westnet.com.au
>   
> 
> 
> 
> 
> 
> 
> 
> -- The WA Macintosh User Group Mailing List --
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> Guidelines - 
> Settings & Unsubscribe - 
> 
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Re: Update Office 365

[Severin Crisp]

No, no Silverlight.

> On 18 Mar 2019, at 2:29 pm, Ronni Brown  wrote:
> 
> Hello Severin,
> 
> If you have Silverlight installed, make sure you are using the latest version 
> as Office Auto Update crashes with older versions of Silverlight.
> 
> Regards,
> Ronni
> 
>  Ronni Brown’s iPad Pro 12.9-inch 256GB 
> 
> 
> On 18 Mar 2019, at 1:38 pm, Severin Crisp  > wrote:
> 
>> I have High Sierra on a MacBook Air.  I have never before had any trouble  
>> with the MSoft updates of Office 365.  The current update (16.23.0) 
>> apparently runs, downloads the update bits for Excel, Power Point and Word 
>> then halts in the installation - “…unable to download several update 
>> segments.  Try again….. It has continued to fail over the last 2 weeks. 
>> Suggestions please!  
>> Severin Crisp
>> 
>> 
>> Assoc Prof Severin Crisp, FIP, FAIP
>> Clarence Estate, 55 Hardie Rd,
>> Albany, Western Australia, 6330
>> (Home:  15 Thomas St, Mount Clarence,
>> Albany, Western Australia, 6330)
>> Ph 0484 624 741
>> Email: sevcr...@westnet.com.au 
>>   
>> 
>> 
>> 
>> 
>> 
>> 
>> 
>> -- The WA Macintosh User Group Mailing List --
>> Archives - > >
>> Guidelines - > >
>> Settings & Unsubscribe - 
>> > >
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 


Assoc Prof Severin Crisp, FIP, FAIP
Clarence Estate, 55 Hardie Rd,
Albany, Western Australia, 6330
(Home:  15 Thomas St, Mount Clarence,
Albany, Western Australia, 6330)
Ph 0484 624 741
Email: sevcr...@westnet.com.au
  







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Archives - 
Guidelines - 
Settings & Unsubscribe - 

Re: Update Office 365

[Ronni Brown]

Hello Severin,

If you have Silverlight installed, make sure you are using the latest version 
as Office Auto Update crashes with older versions of Silverlight.

Regards,
Ronni

 Ronni Brown’s iPad Pro 12.9-inch 256GB 


> On 18 Mar 2019, at 1:38 pm, Severin Crisp  wrote:
> 
> I have High Sierra on a MacBook Air.  I have never before had any trouble  
> with the MSoft updates of Office 365.  The current update (16.23.0) 
> apparently runs, downloads the update bits for Excel, Power Point and Word 
> then halts in the installation - “…unable to download several update 
> segments.  Try again….. It has continued to fail over the last 2 weeks. 
> Suggestions please!  
> Severin Crisp
> 
> 
> Assoc Prof Severin Crisp, FIP, FAIP
> Clarence Estate, 55 Hardie Rd,
> Albany, Western Australia, 6330
> (Home:  15 Thomas St, Mount Clarence,
> Albany, Western Australia, 6330)
> Ph 0484 624 741
> Email: sevcr...@westnet.com.au
>   
> 
> 
> 
> 
> 
> 
> 
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 
-- The WA Macintosh User Group Mailing List --
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Update Office 365

[Severin Crisp]

I have High Sierra on a MacBook Air.  I have never before had any trouble  with 
the MSoft updates of Office 365.  The current update (16.23.0) apparently runs, 
downloads the update bits for Excel, Power Point and Word then halts in the 
installation - “…unable to download several update segments.  Try again….. It 
has continued to fail over the last 2 weeks. 
Suggestions please!  
Severin Crisp


Assoc Prof Severin Crisp, FIP, FAIP
Clarence Estate, 55 Hardie Rd,
Albany, Western Australia, 6330
(Home:  15 Thomas St, Mount Clarence,
Albany, Western Australia, 6330)
Ph 0484 624 741
Email: sevcr...@westnet.com.au
  







-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe -