Re: [libreoffice-website] Bug Submission Assistant unusable in multiple browsers

2012-02-18 Thread Stefan Weigel
Hi,

Am 18.02.2012 05:16, schrieb Kal Sze (@k_sze):

 The Bug Submission Assistant doesn't seem to work in any of Internet
 Explorer 8, Google Chrome 17.0.963.56, or Mozilla Firefox 10.0.2 for Windows
 (32-bit).
 
 I go to  https://www.libreoffice.org/get-help/bug/
 https://www.libreoffice.org/get-help/bug/  and nothing seems to happen after
 most of the page has loaded. The right side (where I expect to see textboxes
 to allow me to input username and password) remains completely blank. If I
 hover the mouse over the actual bug reporting area (which says Sign in,
 Component, Subcomponent, etc., below the navigation bar), the cursor
 changes to the arrow-with-a-small-hourglass and it's stuck like that for all
 eternity.

I do confirm this problem for Firefox 10.0.1 on Ubuntu 11.10.

Stefan

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Re: [libreoffice-website] Askbot at ask.libreoffice.org

2012-02-18 Thread Jean-Baptiste Faure
Le 13/02/2012 09:00, Marc Paré a écrit :
 Bonjour Jean-Baptiste,
 
[...]
 OpenID does have support from most large internet organizations.

Yes, it is the problem for me: the business of many of these
organizations is to sell private data.

Best regards.
JBF

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Re: [libreoffice-website] Bug Submission Assistant unusable in multiple browsers

2012-02-18 Thread Anders Holbøll

On 18-02-2012 05:16, Kal Sze (@k_sze) wrote:

I go to  https://www.libreoffice.org/get-help/bug/ and nothing seems to
happen after most of the page has loaded.


There seem to be several problems. The page loads the assistant in an 
iframe:

https://www.libreoffice.org/bugassistant/libreoffice/bug/bug.html?version=4
this page contains relative links to e.g. /enter_bug.cgi which is not 
found on the https://www.libreoffice.org/ server. It should probably 
point to the same url on https://bugs.freedesktop.org . But that server 
seems to be down at the moment.


The assistant seems odd in that it has its own graphical style and its 
own implementation (neither part of the cms nor bugzilla).


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[libreoffice-website] http://ask.libreoffice.org/

2012-02-18 Thread klaus-jürgen weghorn ol

Hi all,
I can't get the Ask LibO page [1]. Is there a problem with the server?

[1] http://ask.libreoffice.org/



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Re: [libreoffice-website] http://ask.libreoffice.org/

2012-02-18 Thread Alexander Werner
Hi,

we just had a fail event of the first hard disk on the host server of askbot. 
The HDD was exchanged, sorry for the inconveniences.

Cu,
Alex

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Re: [libreoffice-website] http://ask.libreoffice.org/

2012-02-18 Thread Florian Effenberger

Hi,

klaus-jürgen weghorn ol wrote on 2012-02-18 12:02:

I can't get the Ask LibO page [1]. Is there a problem with the server?

[1] http://ask.libreoffice.org/


we had a hard disk failure on the RAID array. Changed the disk, 
everything should be back to normal now.


Florian

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[libreoffice-website] Re: http://ask.libreoffice.org/

2012-02-18 Thread Marc Paré

Le 2012-02-18 06:02, klaus-jürgen weghorn ol a écrit :

Hi all,
I can't get the Ask LibO page [1]. Is there a problem with the server?

[1] http://ask.libreoffice.org/




OK with me here. Maybe try again?

Marc


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[libreoffice-website] Ask LibO

2012-02-18 Thread klaus-jürgen weghorn ol

Hi Alexander, *,
when I get on the Ask LibO page [1] there are some things that I miss:

1. A short description on the main page for what this website is. The 
About [2] is only in the footer and no one will see this and your 
comment [3] isn't really on a eye catcher place but on the bottom of the 
list. Is it possible to get this always on the top?
2. On top a sentence appear: First time here? Check out the FAQ!. I 
miss a link to the FAQs [4].

3. I miss a link to our main page [5].

[1] http://ask.libreoffice.org/
[2] http://ask.libreoffice.org/about/
[3] http://ask.libreoffice.org/question/1/welcome-to-asklibo
[4] http://ask.libreoffice.org/faq/
[5] http://www.libreoffice.org/


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Re: [libreoffice-website] Bug Submission Assistant unusable in multiple browsers

2012-02-18 Thread Christian Lohmaier
Hi Anders, *,

On Sat, Feb 18, 2012 at 11:46 AM, Anders Holbøll anders...@gmail.com wrote:
 On 18-02-2012 05:16, Kal Sze (@k_sze) wrote:

 I go to  https://www.libreoffice.org/get-help/bug/ and nothing seems to

 happen after most of the page has loaded.


 There seem to be several problems. The page loads the assistant in an
 iframe:

Yes,

 https://www.libreoffice.org/bugassistant/libreoffice/bug/bug.html?version=4
 this page contains relative links to e.g. /enter_bug.cgi which is not
 found on the https://www.libreoffice.org/ server.

It is, as it is proxied through. (and well, now isn't as
freedesktop.org's bugzilla is down)

 It should probably point
 to the same url on https://bugs.freedesktop.org . But that server seems to
 be down at the moment.

Exactly. The bugassistant is a proxy to freedesktop.org's bugzilla,
not a separate instance. So when bugs.freedesktop.org is down, so is
the bugassistant.

 The assistant seems odd in that it has its own graphical style and its own
 implementation (neither part of the cms nor bugzilla).

Yes, it's not part of the cms - the sources are
http://cgit.freedesktop.org/libreoffice/website/ (there's also
unrelated and old stuff, only the bug directory on master branch is
of interest)

ciao
Christian

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[libreoffice-website] Piwik site slow

2012-02-18 Thread Florian Effenberger

Hello,

it seems the Piwik site is rather slow - no matter if invoked via e.g. 
the Wiki, or directly with piwik.documentfoundation.org


@cloph or anyone else: Can you check? The load on the respective machine 
looks rather ok, so maybe it's a different problem.


Thanks,
Florian

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Re: [libreoffice-website] Piwik site slow

2012-02-18 Thread Christian Lohmaier
Hi Florian, *;

On Sat, Feb 18, 2012 at 3:33 PM, Florian Effenberger
flo...@documentfoundation.org wrote:

 it seems the Piwik site is rather slow - no matter if invoked via e.g. the
 Wiki, or directly with piwik.documentfoundation.org

Cannot see a problem here.

 @cloph or anyone else: Can you check? The load on the respective machine
 looks rather ok, so maybe it's a different problem.

It is rather heavily impacted by mysqldump though - so if the backup
was running, that would explain it.

ciao
Christian

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Re: [libreoffice-website] Piwik site slow

2012-02-18 Thread Florian Effenberger

Hi,

Christian Lohmaier wrote on 2012-02-18 15:41:


It is rather heavily impacted by mysqldump though - so if the backup
was running, that would explain it.


indeed, that might be the culprit - it works fine now. Thanks for 
letting me know - maybe we should limit the mysqlump with nice or 
something like that in the future.


Loading wiki pages was really annoying during the slowness.

Florian

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Re: [libreoffice-website] Piwik site slow

2012-02-18 Thread Christian Lohmaier
Hi Florian, *,

On Sat, Feb 18, 2012 at 3:51 PM, Florian Effenberger
flo...@documentfoundation.org wrote:
 Christian Lohmaier wrote on 2012-02-18 15:41:
 [pwik slow loading during mysqldump]
 Loading wiki pages was really annoying during the slowness.

It should not have any impact on loading wiki pages though. Your
browser might show the spinning/busy indicator that it is not
finished with loading everything, but as the piwik stuff is included
at the bottom of the page, all layout information is present already,
and it should not have any impact on rendering of the page.

ciao
Christian

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Re: [libreoffice-website] Piwik site slow

2012-02-18 Thread Florian Effenberger

Hi,

Christian Lohmaier wrote on 2012-02-18 16:01:

It should not have any impact on loading wiki pages though. Your
browser might show the spinning/busy indicator that it is not
finished with loading everything, but as the piwik stuff is included
at the bottom of the page, all layout information is present already,
and it should not have any impact on rendering of the page.


while I saw Loading piwik.documentfoundation.org, e.g. the wiki search 
simply did not work. It started to work only after loading was complete.


Florian

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Re: [libreoffice-website] updated Get Help page

2012-02-18 Thread drew
On Sat, 2012-02-18 at 13:09 +0100, Anders Holbøll wrote:
 On 17-02-2012 22:09, drew wrote:
  Went ahead and removed the section on forums, with links to old sites,
  from the 'Get Help' page and replaced with a section on, and link to,
  the new AskLibo site. (also changed the order so this AskLibo section
  comes now before the section on Nabble)
 
 Simplification is a good thing, especially on a help site. But I think 
 the page still seem as a wall of text and a bit overwhelming.

Yeah - had the same thought.

 
 Maybe it would be helpful to group the page in two sections/columns: the 
 interactive (ask-lo, mailinglists, nabble, irc) and the documentation 
 (the rest)?


 
 Many of the items have multiple links to the same place. This is not 
 helpful because there is more options to consider, when you don't know 
 that they do the same thing. E.g. the documentation section have two 
 links to the same place and the Nabble section have four.

Yes - I'll try to trim that down.

 
 It seems to me that the FAQ should be removed since its function is the 
 same as the Ask site which has the added benefit of being dynamic and 
 therefor up-to-date. So I think the useful questions should be moved to 
 the ask site and some could probably be retired (e.g. Where to get 
 support? is quite artificial since if the user found it, they already 
 found the support section).

On the question of moving the FAQ - maybe.. I'm not really certain that
it would be truly redundant. (though the question you reference, yes
does seem to be just that, redundant)

 
 I have been hanging out in the IRC-channels the past days and it seems 
 to me, that there is few questions that get a good answer (either 
 because there is no one around, they are asking in #documentfoundation 
 or nobody knows). Also it seems to be inefficient to help one user at a 
 time. So it seems that IRC should not be advertised as a place for 
 end-user help. To many help options spreads the resources to thin. 
 Perhaps a bot could post new questions from the Ask site into the 
 channel, just as new bugs in bugzilla are posted to the developer 
 channel, for those that really like IRC. (Just as a bot might post a 
 digest of the unanswered Ask-questions to the mailing list weekly?)

IRC - personally I would totally drop it for user support.

Helping one user at a time, yes I suppose that is a quaint idea.

 
 I think that the sections for mailing lists and Nabble (as others have 
 said, it should just be called the web interface) should be combined 
 since they are two interfaces to the same thing.

yes that sounds about right IMO.

I'll try to actually implement a few of those ideas today and ping back
afterwards.

//drew


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Re: [libreoffice-website] Askbot at ask.libreoffice.org

2012-02-18 Thread Jean-Baptiste Faure
Le 18/02/2012 18:06, drew a écrit :
 On Sat, 2012-02-18 at 11:30 +0100, Jean-Baptiste Faure wrote:
 Le 13/02/2012 09:00, Marc Paré a écrit :
 Bonjour Jean-Baptiste,

 [...]
 OpenID does have support from most large internet organizations.

 Yes, it is the problem for me: the business of many of these
 organizations is to sell private data.
 
 Would using an account from http://launchpad.net be sufficient?

Frankly, I do not know, these authentication questions are not clear at
all for me. What I know is that I see more and more websites where you
need a Facebook, Twitter, Google+, etc. account to login and I do not
like that. For me, each website should be able to guaranty its users
that what it knows from them will not be shared with others unless the
user accepts/wants that expressly.

best regards.
JBF

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Re: [libreoffice-website] Askbot at ask.libreoffice.org

2012-02-18 Thread Florian Effenberger

Hello,

Jean-Baptiste Faure wrote on 2012-02-18 18:40:

Frankly, I do not know, these authentication questions are not clear at
all for me. What I know is that I see more and more websites where you
need a Facebook, Twitter, Google+, etc. account to login and I do not
like that. For me, each website should be able to guaranty its users
that what it knows from them will not be shared with others unless the
user accepts/wants that expressly.


the problem with AskBot is that it has some glitches with the user-id 
based login system. Until we have resolved these, the only login options 
are, unfortunately, the ones you've mentioned.


Florian

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Re: [libreoffice-website] Askbot at ask.libreoffice.org

2012-02-18 Thread Jean-Baptiste Faure
Hi Florian,

Le 18/02/2012 18:42, Florian Effenberger a écrit :
 Hello,
 
 Jean-Baptiste Faure wrote on 2012-02-18 18:40:
 Frankly, I do not know, these authentication questions are not clear at
 all for me. What I know is that I see more and more websites where you
 need a Facebook, Twitter, Google+, etc. account to login and I do not
 like that. For me, each website should be able to guaranty its users
 that what it knows from them will not be shared with others unless the
 user accepts/wants that expressly.
 
 the problem with AskBot is that it has some glitches with the user-id
 based login system. Until we have resolved these, the only login options
 are, unfortunately, the ones you've mentioned.

I understand, thank you for the explanation. I can wait until the
problem is resolved. :-)

Best regards.
JBF

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