On Sat, 2012-02-18 at 13:09 +0100, Anders Holbøll wrote: > On 17-02-2012 22:09, drew wrote: > > Went ahead and removed the section on forums, with links to old sites, > > from the 'Get Help' page and replaced with a section on, and link to, > > the new AskLibo site. (also changed the order so this AskLibo section > > comes now before the section on Nabble) > > Simplification is a good thing, especially on a help site. But I think > the page still seem as a "wall of text" and a bit overwhelming.
Yeah - had the same thought. > > Maybe it would be helpful to group the page in two sections/columns: the > interactive (ask-lo, mailinglists, nabble, irc) and the documentation > (the rest)? > > Many of the items have multiple links to the same place. This is not > helpful because there is more options to consider, when you don't know > that they do the same thing. E.g. the documentation section have two > links to the same place and the Nabble section have four. Yes - I'll try to trim that down. > > It seems to me that the FAQ should be removed since its function is the > same as the Ask site which has the added benefit of being dynamic and > therefor up-to-date. So I think the useful questions should be moved to > the ask site and some could probably be retired (e.g. "Where to get > support?" is quite artificial since if the user found it, they already > found the support section). On the question of moving the FAQ - maybe.. I'm not really certain that it would be truly redundant. (though the question you reference, yes does seem to be just that, redundant) > > I have been hanging out in the IRC-channels the past days and it seems > to me, that there is few questions that get a good answer (either > because there is no one around, they are asking in #documentfoundation > or nobody knows). Also it seems to be inefficient to help one user at a > time. So it seems that IRC should not be advertised as a place for > end-user help. To many help options spreads the resources to thin. > Perhaps a bot could post new questions from the Ask site into the > channel, just as new bugs in bugzilla are posted to the developer > channel, for those that really like IRC. (Just as a bot might post a > digest of the unanswered Ask-questions to the mailing list weekly?) IRC - personally I would totally drop it for user support. Helping one user at a time, yes I suppose that is a quaint idea. > > I think that the sections for mailing lists and Nabble (as others have > said, it should just be called "the web interface") should be combined > since they are two interfaces to the same thing. yes that sounds about right IMO. I'll try to actually implement a few of those ideas today and ping back afterwards. //drew -- Unsubscribe instructions: E-mail to website+h...@global.libreoffice.org Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://listarchives.libreoffice.org/global/website/ All messages sent to this list will be publicly archived and cannot be deleted
