Re: [Wikimedia-l] Insights of the Chapters Dialogue are online!

2014-08-09 Thread Nicole Ebber
Hi all,

we have just published the Chapters Dialogue movie. 1 year condensed into
30 minutes.

https://vimeo.com/102508380

Upload to Commons and subtitles will follow soon.

Enjoy!
Nicole


On 1 August 2014 21:28, Nicole Ebber nicole.eb...@wikimedia.de wrote:

 Dear Wikimedia friends,

 I am happy to announce that we have finally released the documentation
 of the Chapters Dialogue project.

 You might probably remember: The Chapters Dialogue was the project
 that was initiated by Wikimedia Deutschland in spring 2013, my former
 colleague Kira Krämer interviewed representatives from Wikimedia
 Chapters, the Wikimedia Foundation as well as Funds Dissemination and
 Affiliations Committee. Kira and I presented the insights at several
 occasions already, and now the written report is at your disposal.

 Please find all the information on the Meta page:
 https://meta.wikimedia.org/wiki/Chapters_Dialogue

 For those of you who are already on their way into the weekend, to
 London, or reading via mobile, I’m copying the Executive Summary of
 the findings at the end of this email.

 Luckily, Wikimania is coming and I will be available to answer your
 questions and reflect on ideas or concerns with anyone interested.
 I’ll be in London from Tuesday till Monday, and will host a session on
 the Chapters Dialogue insights on Saturday from 12:15 to 13:00 in room
 Auditorium 1[1]. Attendees of this session will witness the premier of
 the Chapters Dialogue movie, which will be released to the public
 shortly after. If you cannot attend the session and don’t find me
 hanging around at the Wikimedia Deutschland booth in the Community
 Village, you can reach me via my user page[2] or via email.

 I would like to take this opportunity to again express my sincere
 gratitude to everyone who participated, be it as one of the 94
 interviewees or one of our mentors, critical friend or supporter in
 any other way. It’s been a blast!

 A very special and very warm thank you goes out to Kira. Together, we
 rocked this last year and went through most exciting times. Kira is no
 longer working for WMDE, but I promised to forward her every comment
 and email that we receive from you.

 Best regards,
 Nicole


 [1]
 https://wikimania2014.wikimedia.org/wiki/Submissions/The_State_of_Wikimedia_-_A_movement_Dialogue
 [2] https://wikimania2014.wikimedia.org/wiki/User:Nicole_Ebber_%28WMDE%29



 Wikimedia Deutschland – Chapters Dialogue
 Nicole Ebber (Project Lead), Kira Krämer (Project Manager)

 Executive Summary
 Wikimedia is a global movement: the Wikimedia Foundation, the
 Wikimedia Chapters and the international communities work and fight
 for Free Knowledge. In spring 2013, Wikimedia Deutschland initiated a
 structured assessment of the movement organisations’ needs, goals and
 stories: the Chapters Dialogue. Nicole Ebber led the project and hired
 Kira Krämer, who adapted the Design Thinking methodology to the
 process.

 In the course of the project (August 2013-February 2014), 94 movement
 representatives (volunteers and staff) from Chapters, the Wikimedia
 Foundation as well as the Funds Dissemination Committee and the
 Affiliations Committee were interviewed.

 The interviewees spoke about their understanding of roles and
 relationships within the movement, of responsibilities that come with
 being a Chapter or being the WMF. They described their goals and
 stories, what support they need and who they think is in a position to
 offer this support.

 The synthesis of all the interviews resulted in an overall picture of
 the movement and a distillate of the most pressing issues. The
 findings and insights cover these main areas, which have had a great
 influence on the movement as it is today.

 Lack of empathy and the persistence of old narratives: All the
 conflicts described in this report are based on causes that are deep
 rooted and manifested in people’s perceptions about each other that
 still persist today. Each party in the movement has its own needs and
 tries to solve issues in its own interests, while lacking empathy for
 other views, opinions, contexts and behaviour.

 Measuring success when exploring new territory: The movement lacks a
 definition of what impact actually means to it, as all Wikimedia
 activities can be described as exploring entirely new territory.
 Chapters struggle with proving that they and their activities are
 worth invested in while WMF has difficulty providing a clear movement
 strategy.

 Organisational structures: Organisational structures have grown
 organically without any official recommendation for or analysis of the
 best organisational form to achieve impact. The lack of a shared
 understanding about the Chapters’ role and contribution to the
 movement causes severe insecurities and is fuelling conflicts and
 misperceptions.

 Money-driven decisions: Creating a consensus about money, its
 collection and responsible dissemination (donors’ trust!) is scarcely
 possible. The Haifa 

Re: [Wikimedia-l] Insights of the Chapters Dialogue are online!

2014-08-09 Thread Pierre-Selim
Thank you so much to everyone involve in work. It's awesome!


2014-08-09 14:29 GMT+02:00 Nicole Ebber nicole.eb...@wikimedia.de:

 Hi all,

 we have just published the Chapters Dialogue movie. 1 year condensed into
 30 minutes.

 https://vimeo.com/102508380

 Upload to Commons and subtitles will follow soon.

 Enjoy!
 Nicole


 On 1 August 2014 21:28, Nicole Ebber nicole.eb...@wikimedia.de wrote:

  Dear Wikimedia friends,
 
  I am happy to announce that we have finally released the documentation
  of the Chapters Dialogue project.
 
  You might probably remember: The Chapters Dialogue was the project
  that was initiated by Wikimedia Deutschland in spring 2013, my former
  colleague Kira Krämer interviewed representatives from Wikimedia
  Chapters, the Wikimedia Foundation as well as Funds Dissemination and
  Affiliations Committee. Kira and I presented the insights at several
  occasions already, and now the written report is at your disposal.
 
  Please find all the information on the Meta page:
  https://meta.wikimedia.org/wiki/Chapters_Dialogue
 
  For those of you who are already on their way into the weekend, to
  London, or reading via mobile, I’m copying the Executive Summary of
  the findings at the end of this email.
 
  Luckily, Wikimania is coming and I will be available to answer your
  questions and reflect on ideas or concerns with anyone interested.
  I’ll be in London from Tuesday till Monday, and will host a session on
  the Chapters Dialogue insights on Saturday from 12:15 to 13:00 in room
  Auditorium 1[1]. Attendees of this session will witness the premier of
  the Chapters Dialogue movie, which will be released to the public
  shortly after. If you cannot attend the session and don’t find me
  hanging around at the Wikimedia Deutschland booth in the Community
  Village, you can reach me via my user page[2] or via email.
 
  I would like to take this opportunity to again express my sincere
  gratitude to everyone who participated, be it as one of the 94
  interviewees or one of our mentors, critical friend or supporter in
  any other way. It’s been a blast!
 
  A very special and very warm thank you goes out to Kira. Together, we
  rocked this last year and went through most exciting times. Kira is no
  longer working for WMDE, but I promised to forward her every comment
  and email that we receive from you.
 
  Best regards,
  Nicole
 
 
  [1]
 
 https://wikimania2014.wikimedia.org/wiki/Submissions/The_State_of_Wikimedia_-_A_movement_Dialogue
  [2]
 https://wikimania2014.wikimedia.org/wiki/User:Nicole_Ebber_%28WMDE%29
 
 
 
  Wikimedia Deutschland – Chapters Dialogue
  Nicole Ebber (Project Lead), Kira Krämer (Project Manager)
 
  Executive Summary
  Wikimedia is a global movement: the Wikimedia Foundation, the
  Wikimedia Chapters and the international communities work and fight
  for Free Knowledge. In spring 2013, Wikimedia Deutschland initiated a
  structured assessment of the movement organisations’ needs, goals and
  stories: the Chapters Dialogue. Nicole Ebber led the project and hired
  Kira Krämer, who adapted the Design Thinking methodology to the
  process.
 
  In the course of the project (August 2013-February 2014), 94 movement
  representatives (volunteers and staff) from Chapters, the Wikimedia
  Foundation as well as the Funds Dissemination Committee and the
  Affiliations Committee were interviewed.
 
  The interviewees spoke about their understanding of roles and
  relationships within the movement, of responsibilities that come with
  being a Chapter or being the WMF. They described their goals and
  stories, what support they need and who they think is in a position to
  offer this support.
 
  The synthesis of all the interviews resulted in an overall picture of
  the movement and a distillate of the most pressing issues. The
  findings and insights cover these main areas, which have had a great
  influence on the movement as it is today.
 
  Lack of empathy and the persistence of old narratives: All the
  conflicts described in this report are based on causes that are deep
  rooted and manifested in people’s perceptions about each other that
  still persist today. Each party in the movement has its own needs and
  tries to solve issues in its own interests, while lacking empathy for
  other views, opinions, contexts and behaviour.
 
  Measuring success when exploring new territory: The movement lacks a
  definition of what impact actually means to it, as all Wikimedia
  activities can be described as exploring entirely new territory.
  Chapters struggle with proving that they and their activities are
  worth invested in while WMF has difficulty providing a clear movement
  strategy.
 
  Organisational structures: Organisational structures have grown
  organically without any official recommendation for or analysis of the
  best organisational form to achieve impact. The lack of a shared
  understanding about the Chapters’ role and contribution to the
  

Re: [Wikimedia-l] Insights of the Chapters Dialogue are online!

2014-08-09 Thread Chris Keating
All we have to do now is answer some of those questions!
On 9 Aug 2014 15:22, Pierre-Selim pierre-se...@huard.info wrote:

 Thank you so much to everyone involve in work. It's awesome!


 2014-08-09 14:29 GMT+02:00 Nicole Ebber nicole.eb...@wikimedia.de:

  Hi all,
 
  we have just published the Chapters Dialogue movie. 1 year condensed into
  30 minutes.
 
  https://vimeo.com/102508380
 
  Upload to Commons and subtitles will follow soon.
 
  Enjoy!
  Nicole
 
 
  On 1 August 2014 21:28, Nicole Ebber nicole.eb...@wikimedia.de wrote:
 
   Dear Wikimedia friends,
  
   I am happy to announce that we have finally released the documentation
   of the Chapters Dialogue project.
  
   You might probably remember: The Chapters Dialogue was the project
   that was initiated by Wikimedia Deutschland in spring 2013, my former
   colleague Kira Krämer interviewed representatives from Wikimedia
   Chapters, the Wikimedia Foundation as well as Funds Dissemination and
   Affiliations Committee. Kira and I presented the insights at several
   occasions already, and now the written report is at your disposal.
  
   Please find all the information on the Meta page:
   https://meta.wikimedia.org/wiki/Chapters_Dialogue
  
   For those of you who are already on their way into the weekend, to
   London, or reading via mobile, I’m copying the Executive Summary of
   the findings at the end of this email.
  
   Luckily, Wikimania is coming and I will be available to answer your
   questions and reflect on ideas or concerns with anyone interested.
   I’ll be in London from Tuesday till Monday, and will host a session on
   the Chapters Dialogue insights on Saturday from 12:15 to 13:00 in room
   Auditorium 1[1]. Attendees of this session will witness the premier of
   the Chapters Dialogue movie, which will be released to the public
   shortly after. If you cannot attend the session and don’t find me
   hanging around at the Wikimedia Deutschland booth in the Community
   Village, you can reach me via my user page[2] or via email.
  
   I would like to take this opportunity to again express my sincere
   gratitude to everyone who participated, be it as one of the 94
   interviewees or one of our mentors, critical friend or supporter in
   any other way. It’s been a blast!
  
   A very special and very warm thank you goes out to Kira. Together, we
   rocked this last year and went through most exciting times. Kira is no
   longer working for WMDE, but I promised to forward her every comment
   and email that we receive from you.
  
   Best regards,
   Nicole
  
  
   [1]
  
 
 https://wikimania2014.wikimedia.org/wiki/Submissions/The_State_of_Wikimedia_-_A_movement_Dialogue
   [2]
  https://wikimania2014.wikimedia.org/wiki/User:Nicole_Ebber_%28WMDE%29
  
  
  
   Wikimedia Deutschland – Chapters Dialogue
   Nicole Ebber (Project Lead), Kira Krämer (Project Manager)
  
   Executive Summary
   Wikimedia is a global movement: the Wikimedia Foundation, the
   Wikimedia Chapters and the international communities work and fight
   for Free Knowledge. In spring 2013, Wikimedia Deutschland initiated a
   structured assessment of the movement organisations’ needs, goals and
   stories: the Chapters Dialogue. Nicole Ebber led the project and hired
   Kira Krämer, who adapted the Design Thinking methodology to the
   process.
  
   In the course of the project (August 2013-February 2014), 94 movement
   representatives (volunteers and staff) from Chapters, the Wikimedia
   Foundation as well as the Funds Dissemination Committee and the
   Affiliations Committee were interviewed.
  
   The interviewees spoke about their understanding of roles and
   relationships within the movement, of responsibilities that come with
   being a Chapter or being the WMF. They described their goals and
   stories, what support they need and who they think is in a position to
   offer this support.
  
   The synthesis of all the interviews resulted in an overall picture of
   the movement and a distillate of the most pressing issues. The
   findings and insights cover these main areas, which have had a great
   influence on the movement as it is today.
  
   Lack of empathy and the persistence of old narratives: All the
   conflicts described in this report are based on causes that are deep
   rooted and manifested in people’s perceptions about each other that
   still persist today. Each party in the movement has its own needs and
   tries to solve issues in its own interests, while lacking empathy for
   other views, opinions, contexts and behaviour.
  
   Measuring success when exploring new territory: The movement lacks a
   definition of what impact actually means to it, as all Wikimedia
   activities can be described as exploring entirely new territory.
   Chapters struggle with proving that they and their activities are
   worth invested in while WMF has difficulty providing a clear movement
   strategy.
  
   Organisational structures: Organisational 

[Wikimedia-l] Insights of the Chapters Dialogue are online!

2014-08-01 Thread Nicole Ebber
Dear Wikimedia friends,

I am happy to announce that we have finally released the documentation
of the Chapters Dialogue project.

You might probably remember: The Chapters Dialogue was the project
that was initiated by Wikimedia Deutschland in spring 2013, my former
colleague Kira Krämer interviewed representatives from Wikimedia
Chapters, the Wikimedia Foundation as well as Funds Dissemination and
Affiliations Committee. Kira and I presented the insights at several
occasions already, and now the written report is at your disposal.

Please find all the information on the Meta page:
https://meta.wikimedia.org/wiki/Chapters_Dialogue

For those of you who are already on their way into the weekend, to
London, or reading via mobile, I’m copying the Executive Summary of
the findings at the end of this email.

Luckily, Wikimania is coming and I will be available to answer your
questions and reflect on ideas or concerns with anyone interested.
I’ll be in London from Tuesday till Monday, and will host a session on
the Chapters Dialogue insights on Saturday from 12:15 to 13:00 in room
Auditorium 1[1]. Attendees of this session will witness the premier of
the Chapters Dialogue movie, which will be released to the public
shortly after. If you cannot attend the session and don’t find me
hanging around at the Wikimedia Deutschland booth in the Community
Village, you can reach me via my user page[2] or via email.

I would like to take this opportunity to again express my sincere
gratitude to everyone who participated, be it as one of the 94
interviewees or one of our mentors, critical friend or supporter in
any other way. It’s been a blast!

A very special and very warm thank you goes out to Kira. Together, we
rocked this last year and went through most exciting times. Kira is no
longer working for WMDE, but I promised to forward her every comment
and email that we receive from you.

Best regards,
Nicole


[1] 
https://wikimania2014.wikimedia.org/wiki/Submissions/The_State_of_Wikimedia_-_A_movement_Dialogue
[2] https://wikimania2014.wikimedia.org/wiki/User:Nicole_Ebber_%28WMDE%29



Wikimedia Deutschland – Chapters Dialogue
Nicole Ebber (Project Lead), Kira Krämer (Project Manager)

Executive Summary
Wikimedia is a global movement: the Wikimedia Foundation, the
Wikimedia Chapters and the international communities work and fight
for Free Knowledge. In spring 2013, Wikimedia Deutschland initiated a
structured assessment of the movement organisations’ needs, goals and
stories: the Chapters Dialogue. Nicole Ebber led the project and hired
Kira Krämer, who adapted the Design Thinking methodology to the
process.

In the course of the project (August 2013-February 2014), 94 movement
representatives (volunteers and staff) from Chapters, the Wikimedia
Foundation as well as the Funds Dissemination Committee and the
Affiliations Committee were interviewed.

The interviewees spoke about their understanding of roles and
relationships within the movement, of responsibilities that come with
being a Chapter or being the WMF. They described their goals and
stories, what support they need and who they think is in a position to
offer this support.

The synthesis of all the interviews resulted in an overall picture of
the movement and a distillate of the most pressing issues. The
findings and insights cover these main areas, which have had a great
influence on the movement as it is today.

Lack of empathy and the persistence of old narratives: All the
conflicts described in this report are based on causes that are deep
rooted and manifested in people’s perceptions about each other that
still persist today. Each party in the movement has its own needs and
tries to solve issues in its own interests, while lacking empathy for
other views, opinions, contexts and behaviour.

Measuring success when exploring new territory: The movement lacks a
definition of what impact actually means to it, as all Wikimedia
activities can be described as exploring entirely new territory.
Chapters struggle with proving that they and their activities are
worth invested in while WMF has difficulty providing a clear movement
strategy.

Organisational structures: Organisational structures have grown
organically without any official recommendation for or analysis of the
best organisational form to achieve impact. The lack of a shared
understanding about the Chapters’ role and contribution to the
movement causes severe insecurities and is fuelling conflicts and
misperceptions.

Money-driven decisions: Creating a consensus about money, its
collection and responsible dissemination (donors’ trust!) is scarcely
possible. The Haifa trauma persistently blights the relationship
between WMF and the Chapters, fuelled by additional disagreement about
the new fundraising and grantmaking processes.

The gap in leadership: Who should take the leadership role and what
should leadership in the Wikimedia movement look like? Adopting the
narrowed focus, the WMF clearly states that it 

Re: [Wikimedia-l] Insights of the Chapters Dialogue are online!

2014-08-01 Thread Salvador A
Thank you Nicole. Great work!

The document will be my on-flight reading in my way to London.


2014-08-01 15:28 GMT-05:00 Nicole Ebber nicole.eb...@wikimedia.de:

 Dear Wikimedia friends,

 I am happy to announce that we have finally released the documentation
 of the Chapters Dialogue project.

 You might probably remember: The Chapters Dialogue was the project
 that was initiated by Wikimedia Deutschland in spring 2013, my former
 colleague Kira Krämer interviewed representatives from Wikimedia
 Chapters, the Wikimedia Foundation as well as Funds Dissemination and
 Affiliations Committee. Kira and I presented the insights at several
 occasions already, and now the written report is at your disposal.

 Please find all the information on the Meta page:
 https://meta.wikimedia.org/wiki/Chapters_Dialogue

 For those of you who are already on their way into the weekend, to
 London, or reading via mobile, I’m copying the Executive Summary of
 the findings at the end of this email.

 Luckily, Wikimania is coming and I will be available to answer your
 questions and reflect on ideas or concerns with anyone interested.
 I’ll be in London from Tuesday till Monday, and will host a session on
 the Chapters Dialogue insights on Saturday from 12:15 to 13:00 in room
 Auditorium 1[1]. Attendees of this session will witness the premier of
 the Chapters Dialogue movie, which will be released to the public
 shortly after. If you cannot attend the session and don’t find me
 hanging around at the Wikimedia Deutschland booth in the Community
 Village, you can reach me via my user page[2] or via email.

 I would like to take this opportunity to again express my sincere
 gratitude to everyone who participated, be it as one of the 94
 interviewees or one of our mentors, critical friend or supporter in
 any other way. It’s been a blast!

 A very special and very warm thank you goes out to Kira. Together, we
 rocked this last year and went through most exciting times. Kira is no
 longer working for WMDE, but I promised to forward her every comment
 and email that we receive from you.

 Best regards,
 Nicole


 [1]
 https://wikimania2014.wikimedia.org/wiki/Submissions/The_State_of_Wikimedia_-_A_movement_Dialogue
 [2] https://wikimania2014.wikimedia.org/wiki/User:Nicole_Ebber_%28WMDE%29



 Wikimedia Deutschland – Chapters Dialogue
 Nicole Ebber (Project Lead), Kira Krämer (Project Manager)

 Executive Summary
 Wikimedia is a global movement: the Wikimedia Foundation, the
 Wikimedia Chapters and the international communities work and fight
 for Free Knowledge. In spring 2013, Wikimedia Deutschland initiated a
 structured assessment of the movement organisations’ needs, goals and
 stories: the Chapters Dialogue. Nicole Ebber led the project and hired
 Kira Krämer, who adapted the Design Thinking methodology to the
 process.

 In the course of the project (August 2013-February 2014), 94 movement
 representatives (volunteers and staff) from Chapters, the Wikimedia
 Foundation as well as the Funds Dissemination Committee and the
 Affiliations Committee were interviewed.

 The interviewees spoke about their understanding of roles and
 relationships within the movement, of responsibilities that come with
 being a Chapter or being the WMF. They described their goals and
 stories, what support they need and who they think is in a position to
 offer this support.

 The synthesis of all the interviews resulted in an overall picture of
 the movement and a distillate of the most pressing issues. The
 findings and insights cover these main areas, which have had a great
 influence on the movement as it is today.

 Lack of empathy and the persistence of old narratives: All the
 conflicts described in this report are based on causes that are deep
 rooted and manifested in people’s perceptions about each other that
 still persist today. Each party in the movement has its own needs and
 tries to solve issues in its own interests, while lacking empathy for
 other views, opinions, contexts and behaviour.

 Measuring success when exploring new territory: The movement lacks a
 definition of what impact actually means to it, as all Wikimedia
 activities can be described as exploring entirely new territory.
 Chapters struggle with proving that they and their activities are
 worth invested in while WMF has difficulty providing a clear movement
 strategy.

 Organisational structures: Organisational structures have grown
 organically without any official recommendation for or analysis of the
 best organisational form to achieve impact. The lack of a shared
 understanding about the Chapters’ role and contribution to the
 movement causes severe insecurities and is fuelling conflicts and
 misperceptions.

 Money-driven decisions: Creating a consensus about money, its
 collection and responsible dissemination (donors’ trust!) is scarcely
 possible. The Haifa trauma persistently blights the relationship
 between WMF and the Chapters, fuelled by additional 

Re: [Wikimedia-l] Insights of the Chapters Dialogue are online!

2014-08-01 Thread Katy Love
Thanks for sharing, Nicole! I really appreciate the work you and Kira did
here. Looking forward to reviewing this body of work, and hope to further
the dialogue at Wikimania!

Katy


On Fri, Aug 1, 2014 at 1:28 PM, Nicole Ebber nicole.eb...@wikimedia.de
wrote:

 Dear Wikimedia friends,

 I am happy to announce that we have finally released the documentation
 of the Chapters Dialogue project.

 You might probably remember: The Chapters Dialogue was the project
 that was initiated by Wikimedia Deutschland in spring 2013, my former
 colleague Kira Krämer interviewed representatives from Wikimedia
 Chapters, the Wikimedia Foundation as well as Funds Dissemination and
 Affiliations Committee. Kira and I presented the insights at several
 occasions already, and now the written report is at your disposal.

 Please find all the information on the Meta page:
 https://meta.wikimedia.org/wiki/Chapters_Dialogue

 For those of you who are already on their way into the weekend, to
 London, or reading via mobile, I’m copying the Executive Summary of
 the findings at the end of this email.

 Luckily, Wikimania is coming and I will be available to answer your
 questions and reflect on ideas or concerns with anyone interested.
 I’ll be in London from Tuesday till Monday, and will host a session on
 the Chapters Dialogue insights on Saturday from 12:15 to 13:00 in room
 Auditorium 1[1]. Attendees of this session will witness the premier of
 the Chapters Dialogue movie, which will be released to the public
 shortly after. If you cannot attend the session and don’t find me
 hanging around at the Wikimedia Deutschland booth in the Community
 Village, you can reach me via my user page[2] or via email.

 I would like to take this opportunity to again express my sincere
 gratitude to everyone who participated, be it as one of the 94
 interviewees or one of our mentors, critical friend or supporter in
 any other way. It’s been a blast!

 A very special and very warm thank you goes out to Kira. Together, we
 rocked this last year and went through most exciting times. Kira is no
 longer working for WMDE, but I promised to forward her every comment
 and email that we receive from you.

 Best regards,
 Nicole


 [1]
 https://wikimania2014.wikimedia.org/wiki/Submissions/The_State_of_Wikimedia_-_A_movement_Dialogue
 [2] https://wikimania2014.wikimedia.org/wiki/User:Nicole_Ebber_%28WMDE%29



 Wikimedia Deutschland – Chapters Dialogue
 Nicole Ebber (Project Lead), Kira Krämer (Project Manager)

 Executive Summary
 Wikimedia is a global movement: the Wikimedia Foundation, the
 Wikimedia Chapters and the international communities work and fight
 for Free Knowledge. In spring 2013, Wikimedia Deutschland initiated a
 structured assessment of the movement organisations’ needs, goals and
 stories: the Chapters Dialogue. Nicole Ebber led the project and hired
 Kira Krämer, who adapted the Design Thinking methodology to the
 process.

 In the course of the project (August 2013-February 2014), 94 movement
 representatives (volunteers and staff) from Chapters, the Wikimedia
 Foundation as well as the Funds Dissemination Committee and the
 Affiliations Committee were interviewed.

 The interviewees spoke about their understanding of roles and
 relationships within the movement, of responsibilities that come with
 being a Chapter or being the WMF. They described their goals and
 stories, what support they need and who they think is in a position to
 offer this support.

 The synthesis of all the interviews resulted in an overall picture of
 the movement and a distillate of the most pressing issues. The
 findings and insights cover these main areas, which have had a great
 influence on the movement as it is today.

 Lack of empathy and the persistence of old narratives: All the
 conflicts described in this report are based on causes that are deep
 rooted and manifested in people’s perceptions about each other that
 still persist today. Each party in the movement has its own needs and
 tries to solve issues in its own interests, while lacking empathy for
 other views, opinions, contexts and behaviour.

 Measuring success when exploring new territory: The movement lacks a
 definition of what impact actually means to it, as all Wikimedia
 activities can be described as exploring entirely new territory.
 Chapters struggle with proving that they and their activities are
 worth invested in while WMF has difficulty providing a clear movement
 strategy.

 Organisational structures: Organisational structures have grown
 organically without any official recommendation for or analysis of the
 best organisational form to achieve impact. The lack of a shared
 understanding about the Chapters’ role and contribution to the
 movement causes severe insecurities and is fuelling conflicts and
 misperceptions.

 Money-driven decisions: Creating a consensus about money, its
 collection and responsible dissemination (donors’ trust!) is scarcely
 possible. The Haifa trauma