Re: [WISPA] calea
My understanding is that the law requires one of three particular protocols/formats and TCPDump is not one of them. And, store and forward is not an option. Dennis Burgess - 2K Wireless wrote: Sounds simple enough. Any MT can stream packets a packet capture device. As far as VPN, that's simple, etc. So, the only thing that it would require is double the customers bandwidth during the time they were monitored. Unless you had a box to store it locally and then ship that off via dvd or something. Just as easy to stream it. Dennis -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Marlon K. Schafer (509) 982-2181 Sent: Monday, January 15, 2007 12:43 PM To: wireless@wispa.org Cc: isp-wireless@isp-wireless.com Subject: [WISPA] calea Hi All, I've finally found the folks at the FBI that we need to talk to. We'll have a lot more info soon. We've also got Kris and Larry working on documentation for us. First, CALEA is NOT a data retention requirement. Do do NOT have to routinely store any customer data in order to be compliant. CALEA is, basically, an electronic wire tap. WE have to be able to surreptitiously intercept a data stream from our customer, copy that to a device, then VPN that data to law enforcement. And ONLY that data. (Unless you are also a voip provider, then you'll have to send the voice stream differently.) You MAY be subpoenaed separately for any log files or other records that you routinely keep in relation to your business. But that's NOT a part of CALEA. The FBI was very clear. THEY aren't to be given the ability to snoop on your whole network as a part of CALEA. YOU have to provide the customer data stream, after you've broken it out from the rest of your data flow. There are already standards in place on what and how to do this for the DSL industry, cable is working on a standard. The conversation was more technical than I can recall word for word, but it sounds like it would be a very very good idea for us to either adopt an existing CALEA standard or develop one for our industry. Anyone care to head up a committee on the topic??? I'll have more to you guys as I get it. Most of the really good stuff will likely be available only to WISPA members though. Certainly the write-up that's being done by the legal beagles will only be available to WISPA membership. laters, Marlon (509) 982-2181 Equipment sales (408) 907-6910 (Vonage)Consulting services 42846865 (icq)And I run my own wisp! [EMAIL PROTECTED] www.odessaoffice.com/wireless www.odessaoffice.com/marlon/cam -- Scott Reed Owner NewWays Wireless Networking Network Design, Installation and Administration www.nwwnet.net -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
RE: [WISPA] calea
That was my understanding as well Scott. I can't seem to remember what formats they said were ok to use, do you? Rick Harnish President OnlyInternet Broadband Wireless, Inc. 260-827-2482 Founding Member of WISPA -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Scott Reed Sent: Tuesday, January 16, 2007 7:46 AM To: WISPA General List Subject: Re: [WISPA] calea My understanding is that the law requires one of three particular protocols/formats and TCPDump is not one of them. And, store and forward is not an option. Dennis Burgess - 2K Wireless wrote: Sounds simple enough. Any MT can stream packets a packet capture device. As far as VPN, that's simple, etc. So, the only thing that it would require is double the customers bandwidth during the time they were monitored. Unless you had a box to store it locally and then ship that off via dvd or something. Just as easy to stream it. Dennis -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Marlon K. Schafer (509) 982-2181 Sent: Monday, January 15, 2007 12:43 PM To: wireless@wispa.org Cc: isp-wireless@isp-wireless.com Subject: [WISPA] calea Hi All, I've finally found the folks at the FBI that we need to talk to. We'll have a lot more info soon. We've also got Kris and Larry working on documentation for us. First, CALEA is NOT a data retention requirement. Do do NOT have to routinely store any customer data in order to be compliant. CALEA is, basically, an electronic wire tap. WE have to be able to surreptitiously intercept a data stream from our customer, copy that to a device, then VPN that data to law enforcement. And ONLY that data. (Unless you are also a voip provider, then you'll have to send the voice stream differently.) You MAY be subpoenaed separately for any log files or other records that you routinely keep in relation to your business. But that's NOT a part of CALEA. The FBI was very clear. THEY aren't to be given the ability to snoop on your whole network as a part of CALEA. YOU have to provide the customer data stream, after you've broken it out from the rest of your data flow. There are already standards in place on what and how to do this for the DSL industry, cable is working on a standard. The conversation was more technical than I can recall word for word, but it sounds like it would be a very very good idea for us to either adopt an existing CALEA standard or develop one for our industry. Anyone care to head up a committee on the topic??? I'll have more to you guys as I get it. Most of the really good stuff will likely be available only to WISPA members though. Certainly the write-up that's being done by the legal beagles will only be available to WISPA membership. laters, Marlon (509) 982-2181 Equipment sales (408) 907-6910 (Vonage)Consulting services 42846865 (icq)And I run my own wisp! [EMAIL PROTECTED] www.odessaoffice.com/wireless www.odessaoffice.com/marlon/cam -- Scott Reed Owner NewWays Wireless Networking Network Design, Installation and Administration www.nwwnet.net -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
[WISPA] WCA Show
Hi All, If anyone needs a floor pass for the show this week, you can get one at: http://www.imagestream.com/WCA_Discount.PDF Regards, Jeff Jeff Broadwick Sales Manager, ImageStream 800-813-5123 x106 (US/Can) +1 574-935-8484 x106 (Int'l) +1 574-935-8488 (Fax) -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] calea
http://www.askcalea.net/standards.html See website for more details Service Type Technology Voice Wireline / Wireless: TIA TR45 TIA/EIA J-STD-025-A TIA TR45 TIA/EIA J-STD-025-B Wireline VOIP: (LAES) for Voice over Packet Technologies in Wireline Telecommunication Networks PTSC ATIS-1000678 (T1.678v2) Cable VOIP Release 1.1: PacketCable Electronic Surveillance Specification PKT-SP-ESP-I03-40113 Cable VOIP Release 1.5: PacketCable Electronic Surveillance Specification PKT-SP-ESP1.5-I01-050128 Cable VOIP Release 2.0: PacketCable Electronic Surveillance Delivery Function Collection Function Interface Specification PKT-SP-ES-DCI-I01 PacketCable Electronic Surveillance Intra-Network Specification PKT-SP-ES-INF-I02 Voice over Packet: Electronic Surveillance Needs for Carrier Grade Voice over Packet Service CGVoP CDMA2000 VOIP: LAES for CDMA2000 VoIP TIA-1066 UMTS VOIP: WTSC P.0008 (In Ballot) Push-To-Talk UMTS / GPRS: T1P1 T1.724 Rel. 5 - UMTS ESMR: EWA Electronic Surveillance for ESMR Dispatch Ver. 1.0 CDMA2000 POC: TIA-1072 Paging PAGING: Paging, Advanced Messaging, CALEA - Ver. 1.3 Data Access UMTS / GPRS: T1P1 T1.724 Rel. 5 - UMTS CDMA 2000: TIA TR45 LAES J-STD-025-B, plus Addendum 1 Wireline: PTSC T1.IAS (In Ballot) Frank Muto Co-founder - Washington Bureau for ISP Advocacy - WBIA http://gigabytemarch.blog.com/ www.wbia.us - Original Message - From: Rick Harnish [EMAIL PROTECTED] To: 'WISPA General List' wireless@wispa.org Sent: Tuesday, January 16, 2007 8:24 AM Subject: RE: [WISPA] calea That was my understanding as well Scott. I can't seem to remember what formats they said were ok to use, do you? Rick Harnish President OnlyInternet Broadband Wireless, Inc. 260-827-2482 Founding Member of WISPA -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
[WISPA] Most Common Questions for Tech Support Line ?
If I were to build a script for my tech support phone answering, and share it with you all as an FAQ, what do you think the most common questions are, and how are they answered. Keep in mind, that I'm attempting to write a script, so to speak, for an operator to pick up the phone and cluefully help someone through wireless or hotspot problems in hotels... R -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
RE: [WISPA] IPsec/UDP and my border NAT gateway
Marshall, True IPSec is not NAT friendly. The reason is because the client connects to the VPN Server, whether it was TCP/UDP and says...I want a VPN Connection. The VPN Server, if it is IPSec, will then create a GRE tunnel directly to the client. The reason it won't work via NAT is because you are modifying the headers of the packet at the NAT device, therefore destroying the integrity of the packet because the checksums that are sent through (inside the encrypted tunnel) no longer match the packet. Now, Cisco (and many others) allow for the modification of the header to happen, and ignores the header information. This allows you to NAT the packets to the clients via the Destination NAT rules. You will have to create two rules, one that says DNAT UDP traffic from x.x.x.x port xx to [PUBLIC IP] DNAT to y.y.y.y port xx (use the private IP you are trying to NAT outbound for y.y.y.y). You also need to DNAT (protocol) 47 from x.x.x.x to [PUBLIC IP] DNAT to y.y.y.y. If you do it specifically from the VPN server they are trying to contact, you are still able to do the same IPSec forwarding to other clients. PPTP is Microsoft's answer to NAT and VPN. It is VPN friendly, but it Supposedly is less secure...but it is fine for most businesses, and works WELL behind NAT on either end. Eric -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of rabbtux rabbtux Sent: Tuesday, January 16, 2007 1:23 AM To: WISPA General List Subject: Re: [WISPA] IPsec/UDP and my border NAT gateway I have one rule that I thought would work with all NAT friendly vpns: # Masquerade for wireless 10.10.0.0 iptables -A POSTROUTING -s 10.10.0.0/16 -o ppp0 -j MASQUERADE So is this Centerbeam VPN not 'NAT friendly'? I don't currently have the option to pass routable IPs to customers :( On 1/15/07, Frank [EMAIL PROTECTED] wrote: I seem to remember specifically allowing this UDP years ago when I used iptables, ipfwm and ipchains. Once these rules were in place, the Cisco VPN (encapsulated inside UDP) worked fine. Frank -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Dennis Burgess - 2K Wireless Sent: Monday, January 15, 2007 4:36 PM To: 'WISPA General List' Subject: RE: [WISPA] IPsec/UDP and my border NAT gateway In case someone ddi'ent say, if they are using CISCO IPSEC, etc, what happen is this. 1. Client requests via TCP to start a VPN session 2. Server sends back UDP packets to start the session 3. NAT/MASQ blocks these un-authed UDP packets. The two anaswers are. 1. Tell the customer to change their CISCO VPN client to TCP, works just as good. 2. Have the customer pay for a business account and a static IP. Those are my options for these customers, I have a number of them. Denni -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of rabbtux rabbtux Sent: Monday, January 15, 2007 1:45 PM To: WISPA General List Subject: [WISPA] IPsec/UDP and my border NAT gateway Anyone have suggestions on what I need to do to allow my customer to do this type of VPN. I currently have customers behind my linux/iptables firewall that masquerades them out a single IP. This is the first customer who is having problems. Do I need a special rule to accomodate them?? The customer is using CenterBeam VPN services, and they tell him that, your isp is blocking VPN pass thru. I'm not blocking anything. help! Thank you kindly, marshall -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Most Common Questions for Tech Support Line ?
Do you have a router? If yes, then reboot the [EMAIL PROTECTED] router!!! AND DON'T CALL US AGAIN EVER UNTIL YOU DO!!! Mark Nash Network Engineer UnwiredOnline.Net 350 Holly Street Junction City, OR 97448 http://www.uwol.net 541-998- 541-998-5599 fax - Original Message - From: Rick Smith [EMAIL PROTECTED] To: 'WISPA General List' wireless@wispa.org Sent: Tuesday, January 16, 2007 7:50 AM Subject: [WISPA] Most Common Questions for Tech Support Line ? If I were to build a script for my tech support phone answering, and share it with you all as an FAQ, what do you think the most common questions are, and how are they answered. Keep in mind, that I'm attempting to write a script, so to speak, for an operator to pick up the phone and cluefully help someone through wireless or hotspot problems in hotels... R -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
RE: [WISPA] Most Common Questions for Tech Support Line ?
We use almost all Smartbridge AP's but recently added one of their newer units, it just likes to stop associating or passing traffic randomely so that bridge is our nightmare. My sysadmin doesn't like Microtic stuff but he' leaves at the week for another job so you can bet I will be buying some because he never gave me any good alternatives. Of course for our new techs we love to call them with I can't get my PPP up just to see if they are listening. In reality the most questions we get are why is your Internet so slow and they yell at us because they have viruses and adware even though our startup disk includes adware and and AVG. I swear we have been blamed for divorces and the porn they go to see. It's always our fault. It makes me wonder if Cable gets questions like you let my kid see evil shows too. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mark Nash Sent: Tuesday, January 16, 2007 9:47 AM To: WISPA General List Subject: Re: [WISPA] Most Common Questions for Tech Support Line ? Do you have a router? If yes, then reboot the [EMAIL PROTECTED] router!!! AND DON'T CALL US AGAIN EVER UNTIL YOU DO!!! Mark Nash Network Engineer UnwiredOnline.Net 350 Holly Street Junction City, OR 97448 http://www.uwol.net 541-998- 541-998-5599 fax - Original Message - From: Rick Smith [EMAIL PROTECTED] To: 'WISPA General List' wireless@wispa.org Sent: Tuesday, January 16, 2007 7:50 AM Subject: [WISPA] Most Common Questions for Tech Support Line ? If I were to build a script for my tech support phone answering, and share it with you all as an FAQ, what do you think the most common questions are, and how are they answered. Keep in mind, that I'm attempting to write a script, so to speak, for an operator to pick up the phone and cluefully help someone through wireless or hotspot problems in hotels... R -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- Internal Virus Database is out-of-date. Checked by AVG Free Edition. Version: 7.1.409 / Virus Database: 268.15.18/585 - Release Date: 12/13/2006 -- Internal Virus Database is out-of-date. Checked by AVG Free Edition. Version: 7.1.409 / Virus Database: 268.15.18/585 - Release Date: 12/13/2006 -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Most Common Questions for Tech Support Line ?
#1) IS THE INTERNET DOWN? A) No, but it sounds like you're having trouble... #2) IS THE INTERNET DOWN? (I just reinstalled my computer but that couldnt't be the problem...) A) No, but it sounds like your computer isn't set up correctly... #3) IS THE INTERNET DOWN? (The roofers just left, but I don't know what that would have to do with it, the screen says you're down and I want service credits now!) A) Hmm, it looks like your equipment has been destroyed and no longer registers with the service. Rick Smith wrote: If I were to build a script for my tech support phone answering, and share it with you all as an FAQ, what do you think the most common questions are, and how are they answered. Keep in mind, that I'm attempting to write a script, so to speak, for an operator to pick up the phone and cluefully help someone through wireless or hotspot problems in hotels... R -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
[WISPA] testorama
testing the new mail server. Matt vistabeam.com -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Most Common Questions for Tech Support Line ?
Sheesh, I hate to bad mouth smart bridges, but I went that way once, was sort of like being blinded while walking in your bare feet and stepping into a pit of hot coals. Kinda still haunts me. I'm not that technically savy, but I have no problem using ssh'ing ito a star-os ap and configuring it. And they work. George Forbes Mercy wrote: We use almost all Smartbridge AP's but recently added one of their newer units, it just likes to stop associating or passing traffic randomely so that bridge is our nightmare. My sysadmin doesn't like Microtic stuff but he' leaves at the week for another job so you can bet I will be buying some because he never gave me any good alternatives. Of course for our new techs we love to call them with I can't get my PPP up just to see if they are listening. In reality the most questions we get are why is your Internet so slow and they yell at us because they have viruses and adware even though our startup disk includes adware and and AVG. I swear we have been blamed for divorces and the porn they go to see. It's always our fault. It makes me wonder if Cable gets questions like you let my kid see evil shows too. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mark Nash Sent: Tuesday, January 16, 2007 9:47 AM To: WISPA General List Subject: Re: [WISPA] Most Common Questions for Tech Support Line ? Do you have a router? If yes, then reboot the [EMAIL PROTECTED] router!!! AND DON'T CALL US AGAIN EVER UNTIL YOU DO!!! Mark Nash Network Engineer UnwiredOnline.Net 350 Holly Street Junction City, OR 97448 http://www.uwol.net 541-998- 541-998-5599 fax - Original Message - From: Rick Smith [EMAIL PROTECTED] To: 'WISPA General List' wireless@wispa.org Sent: Tuesday, January 16, 2007 7:50 AM Subject: [WISPA] Most Common Questions for Tech Support Line ? If I were to build a script for my tech support phone answering, and share it with you all as an FAQ, what do you think the most common questions are, and how are they answered. Keep in mind, that I'm attempting to write a script, so to speak, for an operator to pick up the phone and cluefully help someone through wireless or hotspot problems in hotels... R -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Most Common Questions for Tech Support Line ?
Kinda got of the subject there, but I've spent a lot this past year retooling my network, and support has dropped to a very low level. Guess the first thing I woul ask, is if they have rebooted everything, their poe adapter, their router, the pc's. in that order. One major question I learned to ask real fast, like very first, was how many computers and laptops do they have and which one doesn't work. If they say all, it's one direction and if they say, just my mac, etc, it's end of the story. George Rogato wrote: Sheesh, I hate to bad mouth smart bridges, but I went that way once, was sort of like being blinded while walking in your bare feet and stepping into a pit of hot coals. Kinda still haunts me. I'm not that technically savy, but I have no problem using ssh'ing ito a star-os ap and configuring it. And they work. George Forbes Mercy wrote: We use almost all Smartbridge AP's but recently added one of their newer units, it just likes to stop associating or passing traffic randomely so that bridge is our nightmare. My sysadmin doesn't like Microtic stuff but he' leaves at the week for another job so you can bet I will be buying some because he never gave me any good alternatives. Of course for our new techs we love to call them with I can't get my PPP up just to see if they are listening. In reality the most questions we get are why is your Internet so slow and they yell at us because they have viruses and adware even though our startup disk includes adware and and AVG. I swear we have been blamed for divorces and the porn they go to see. It's always our fault. It makes me wonder if Cable gets questions like you let my kid see evil shows too. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mark Nash Sent: Tuesday, January 16, 2007 9:47 AM To: WISPA General List Subject: Re: [WISPA] Most Common Questions for Tech Support Line ? Do you have a router? If yes, then reboot the [EMAIL PROTECTED] router!!! AND DON'T CALL US AGAIN EVER UNTIL YOU DO!!! Mark Nash Network Engineer UnwiredOnline.Net 350 Holly Street Junction City, OR 97448 http://www.uwol.net 541-998- 541-998-5599 fax - Original Message - From: Rick Smith [EMAIL PROTECTED] To: 'WISPA General List' wireless@wispa.org Sent: Tuesday, January 16, 2007 7:50 AM Subject: [WISPA] Most Common Questions for Tech Support Line ? If I were to build a script for my tech support phone answering, and share it with you all as an FAQ, what do you think the most common questions are, and how are they answered. Keep in mind, that I'm attempting to write a script, so to speak, for an operator to pick up the phone and cluefully help someone through wireless or hotspot problems in hotels... R -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
[WISPA] Interested in learning
Hi I was hoping to learn from Marlon - not be slapped - if he isn't going to provide useful feedback maybe it is better he not jump into the discussion that he does not have time to dig into. Thanks Kimo -- Message: 2 Date: Mon, 15 Jan 2007 10:31:09 -0800 From: Marlon K. Schafer (509) 982-2181 [EMAIL PROTECTED] Subject: Re: [WISPA] San Francisco Legislative Analyst reportreleased onEarthLink Google WiFi deal - says Start Over To: WISPA General List wireless@wispa.org Message-ID: [EMAIL PROTECTED] Content-Type: text/plain; format=flowed; charset=iso-8859-1; reply-type=response First page, first paragraph. No I've not read the whole thing yet. I've got family and customers to take care of first. I'm also working on the next wisp fcc meetings. Working on getting a meeting with the broadband group at the ftc and talking to the fbi about calea (more on that in another email). I dig into the things I can't change when there's time between the things that I can. laters, Marlon (509) 982-2181 Equipment sales (408) 907-6910 (Vonage)Consulting services 42846865 (icq)And I run my own wisp! [EMAIL PROTECTED] www.odessaoffice.com/wireless www.odessaoffice.com/marlon/cam -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Most Common Questions for Tech Support Line ?
HA HA HA. Tom DeReggi RapidDSL Wireless, Inc IntAirNet- Fixed Wireless Broadband - Original Message - From: Mike Ireton [EMAIL PROTECTED] To: wireless@wispa.org Sent: Tuesday, January 16, 2007 1:13 PM Subject: Re: [WISPA] Most Common Questions for Tech Support Line ? #1) IS THE INTERNET DOWN? A) No, but it sounds like you're having trouble... #2) IS THE INTERNET DOWN? (I just reinstalled my computer but that couldnt't be the problem...) A) No, but it sounds like your computer isn't set up correctly... #3) IS THE INTERNET DOWN? (The roofers just left, but I don't know what that would have to do with it, the screen says you're down and I want service credits now!) A) Hmm, it looks like your equipment has been destroyed and no longer registers with the service. Rick Smith wrote: If I were to build a script for my tech support phone answering, and share it with you all as an FAQ, what do you think the most common questions are, and how are they answered. Keep in mind, that I'm attempting to write a script, so to speak, for an operator to pick up the phone and cluefully help someone through wireless or hotspot problems in hotels... R -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
