[WISPA] Customer Routers
Hey guys, What are some of you providing for customer wireless routers if you include them in the install as I do? I currently have a batch of 10 Ubiquiti Air Routers and the first two I pulled out are giving me some problems. Could be a bad batch. I am also looking at TP-Link as they are about $30 on Amazon with external antennas and pretty good reviews. TP-Link TL-WR841N What are you guys using? -- Darin Steffl ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] Customer Routers
We use TP-Link WR340G and can usually get them for about $20 shipped. Just a basic G router, but adequate for most customers/houses. We have over 100 in the field and only 1 bad one in about a year of using them. Used to use Linksys and Netgear, had 3-4 times the failure rate on those. On Thu, Apr 26, 2012 at 2:31 PM, Darin Steffl dcsho...@gmail.com wrote: Hey guys, What are some of you providing for customer wireless routers if you include them in the install as I do? I currently have a batch of 10 Ubiquiti Air Routers and the first two I pulled out are giving me some problems. Could be a bad batch. I am also looking at TP-Link as they are about $30 on Amazon with external antennas and pretty good reviews. TP-Link TL-WR841N What are you guys using? -- Darin Steffl ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] Customer Routers
Is anyone utilizing RB751's for this role? If so, are they reliable? I've thought about using them since they can easily be managed remotely by our staff via Webfig, or the API. -- Blake Covarrubias On Apr 26, 2012, at 11:40, Chris Fabien ch...@lakenetmi.com wrote: We use TP-Link WR340G and can usually get them for about $20 shipped. Just a basic G router, but adequate for most customers/houses. We have over 100 in the field and only 1 bad one in about a year of using them. Used to use Linksys and Netgear, had 3-4 times the failure rate on those. On Thu, Apr 26, 2012 at 2:31 PM, Darin Steffl dcsho...@gmail.com wrote: Hey guys, What are some of you providing for customer wireless routers if you include them in the install as I do? I currently have a batch of 10 Ubiquiti Air Routers and the first two I pulled out are giving me some problems. Could be a bad batch. I am also looking at TP-Link as they are about $30 on Amazon with external antennas and pretty good reviews. TP-Link TL-WR841N What are you guys using? -- Darin Steffl ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] Customer Routers
Free one from Vegas died. Bought one and it reboots every few days. Not customer ready. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Apr 26, 2012 3:19 PM, Blake Covarrubias bl...@beamspeed.com wrote: Is anyone utilizing RB751's for this role? If so, are they reliable? I've thought about using them since they can easily be managed remotely by our staff via Webfig, or the API. -- Blake Covarrubias On Apr 26, 2012, at 11:40, Chris Fabien ch...@lakenetmi.com wrote: We use TP-Link WR340G and can usually get them for about $20 shipped. Just a basic G router, but adequate for most customers/houses. We have over 100 in the field and only 1 bad one in about a year of using them. Used to use Linksys and Netgear, had 3-4 times the failure rate on those. On Thu, Apr 26, 2012 at 2:31 PM, Darin Steffl dcsho...@gmail.com wrote: Hey guys, What are some of you providing for customer wireless routers if you include them in the install as I do? I currently have a batch of 10 Ubiquiti Air Routers and the first two I pulled out are giving me some problems. Could be a bad batch. I am also looking at TP-Link as they are about $30 on Amazon with external antennas and pretty good reviews. TP-Link TL-WR841N What are you guys using? -- Darin Steffl ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] Customer Routers
My uptime is nothing to brag about...but it's been up 41 days since I last upgraded to 5.14 and I haven't had any issues with them. Regards, Chuck On Thu, Apr 26, 2012 at 3:23 PM, Josh Luthman j...@imaginenetworksllc.com wrote: Free one from Vegas died. Bought one and it reboots every few days. Not customer ready. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Apr 26, 2012 3:19 PM, Blake Covarrubias bl...@beamspeed.com wrote: Is anyone utilizing RB751's for this role? If so, are they reliable? I've thought about using them since they can easily be managed remotely by our staff via Webfig, or the API. -- Blake Covarrubias On Apr 26, 2012, at 11:40, Chris Fabien ch...@lakenetmi.com wrote: We use TP-Link WR340G and can usually get them for about $20 shipped. Just a basic G router, but adequate for most customers/houses. We have over 100 in the field and only 1 bad one in about a year of using them. Used to use Linksys and Netgear, had 3-4 times the failure rate on those. On Thu, Apr 26, 2012 at 2:31 PM, Darin Steffl dcsho...@gmail.com wrote: Hey guys, What are some of you providing for customer wireless routers if you include them in the install as I do? I currently have a batch of 10 Ubiquiti Air Routers and the first two I pulled out are giving me some problems. Could be a bad batch. I am also looking at TP-Link as they are about $30 on Amazon with external antennas and pretty good reviews. TP-Link TL-WR841N What are you guys using? -- Darin Steffl ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] Customer Routers
We've been using those TP-Link TL-WR841N's from Newegg for about 31 free shipping. Price and shipping fluctuates. But the have a good range, detachable antennas to use even bigger antennas. Chris From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Darin Steffl Sent: Thursday, April 26, 2012 1:31 PM To: wireless@wispa.org Subject: [WISPA] Customer Routers Hey guys, What are some of you providing for customer wireless routers if you include them in the install as I do? I currently have a batch of 10 Ubiquiti Air Routers and the first two I pulled out are giving me some problems. Could be a bad batch. I am also looking at TP-Link as they are about $30 on Amazon with external antennas and pretty good reviews. TP-Link TL-WR841N What are you guys using? -- Darin Steffl _ No virus found in this message. Checked by AVG - www.avg.com Version: 2012.0.1913 / Virus Database: 2411/4960 - Release Date: 04/26/12 ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] Customer Routers
I had lockup issues with my free Vegas RB751. Re-configured it as an AP only, no routing, no DHCP, ... and it has been solid for months. Love the range. Ed Spoon Manager of Internet Services triparish.nethttp://triparish.net/ / cajun.nethttp://cajun.net/ Ph: 985-879-3219 / Fax: 985-876-6789 Computer Sales Services, Inc. Member: FISPA / WISPA From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Josh Luthman Sent: Thursday, April 26, 2012 2:23 PM To: WISPA General List Subject: Re: [WISPA] Customer Routers Free one from Vegas died. Bought one and it reboots every few days. Not customer ready. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Apr 26, 2012 3:19 PM, Blake Covarrubias bl...@beamspeed.commailto:bl...@beamspeed.com wrote: Is anyone utilizing RB751's for this role? If so, are they reliable? I've thought about using them since they can easily be managed remotely by our staff via Webfig, or the API. -- Blake Covarrubias On Apr 26, 2012, at 11:40, Chris Fabien ch...@lakenetmi.commailto:ch...@lakenetmi.com wrote: We use TP-Link WR340G and can usually get them for about $20 shipped. Just a basic G router, but adequate for most customers/houses. We have over 100 in the field and only 1 bad one in about a year of using them. Used to use Linksys and Netgear, had 3-4 times the failure rate on those. On Thu, Apr 26, 2012 at 2:31 PM, Darin Steffl dcsho...@gmail.commailto:dcsho...@gmail.com wrote: Hey guys, What are some of you providing for customer wireless routers if you include them in the install as I do? I currently have a batch of 10 Ubiquiti Air Routers and the first two I pulled out are giving me some problems. Could be a bad batch. I am also looking at TP-Link as they are about $30 on Amazon with external antennas and pretty good reviews. TP-Link TL-WR841N What are you guys using? -- Darin Steffl ___ Wireless mailing list Wireless@wispa.orgmailto:Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.orgmailto:Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.orgmailto:Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] Customer Routers
We also use those routers for a basic install. Chris From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Chris Fabien Sent: Thursday, April 26, 2012 1:41 PM To: WISPA General List Subject: Re: [WISPA] Customer Routers We use TP-Link WR340G and can usually get them for about $20 shipped. Just a basic G router, but adequate for most customers/houses. We have over 100 in the field and only 1 bad one in about a year of using them. Used to use Linksys and Netgear, had 3-4 times the failure rate on those. On Thu, Apr 26, 2012 at 2:31 PM, Darin Steffl dcsho...@gmail.com wrote: Hey guys, What are some of you providing for customer wireless routers if you include them in the install as I do? I currently have a batch of 10 Ubiquiti Air Routers and the first two I pulled out are giving me some problems. Could be a bad batch. I am also looking at TP-Link as they are about $30 on Amazon with external antennas and pretty good reviews. TP-Link TL-WR841N What are you guys using? -- Darin Steffl ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless _ No virus found in this message. Checked by AVG - www.avg.com Version: 2012.0.1913 / Virus Database: 2411/4960 - Release Date: 04/26/12 ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] Customer Routers
Yeah, Josh I don't get that. I've got at least a half dozen at in various locations, and have had no problems with them. Order a new one and chunk that one. I still haven't found an antenna to use as an external on those.. Chris From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Josh Luthman Sent: Thursday, April 26, 2012 2:23 PM To: WISPA General List Subject: Re: [WISPA] Customer Routers Free one from Vegas died. Bought one and it reboots every few days. Not customer ready. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Apr 26, 2012 3:19 PM, Blake Covarrubias bl...@beamspeed.com wrote: Is anyone utilizing RB751's for this role? If so, are they reliable? I've thought about using them since they can easily be managed remotely by our staff via Webfig, or the API. -- Blake Covarrubias On Apr 26, 2012, at 11:40, Chris Fabien ch...@lakenetmi.com wrote: We use TP-Link WR340G and can usually get them for about $20 shipped. Just a basic G router, but adequate for most customers/houses. We have over 100 in the field and only 1 bad one in about a year of using them. Used to use Linksys and Netgear, had 3-4 times the failure rate on those. On Thu, Apr 26, 2012 at 2:31 PM, Darin Steffl dcsho...@gmail.com wrote: Hey guys, What are some of you providing for customer wireless routers if you include them in the install as I do? I currently have a batch of 10 Ubiquiti Air Routers and the first two I pulled out are giving me some problems. Could be a bad batch. I am also looking at TP-Link as they are about $30 on Amazon with external antennas and pretty good reviews. TP-Link TL-WR841N What are you guys using? -- Darin Steffl ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless _ No virus found in this message. Checked by AVG - www.avg.com Version: 2012.0.1913 / Virus Database: 2411/4960 - Release Date: 04/26/12 ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] Customer Routers
The one that I am using now was one that I bought. So either I'm 2 for 2 with bad ones or Mikrotik has problems. Chuck has 5.14 working so I will try that and hopefully my uptime doesn't exceed his. I'd like to see 40 days of uptime. A week would be a step forward at this point. On 5.7 currently. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Thu, Apr 26, 2012 at 3:34 PM, Chris Hudson ch...@htswireless.com wrote: Yeah, Josh I don’t get that. I’ve got at least a half dozen at in various locations, and have had no problems with them. Order a new one and chunk that one. I still haven’t found an antenna to use as an external on those.. Chris From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Josh Luthman Sent: Thursday, April 26, 2012 2:23 PM To: WISPA General List Subject: Re: [WISPA] Customer Routers Free one from Vegas died. Bought one and it reboots every few days. Not customer ready. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Apr 26, 2012 3:19 PM, Blake Covarrubias bl...@beamspeed.com wrote: Is anyone utilizing RB751's for this role? If so, are they reliable? I've thought about using them since they can easily be managed remotely by our staff via Webfig, or the API. -- Blake Covarrubias On Apr 26, 2012, at 11:40, Chris Fabien ch...@lakenetmi.com wrote: We use TP-Link WR340G and can usually get them for about $20 shipped. Just a basic G router, but adequate for most customers/houses. We have over 100 in the field and only 1 bad one in about a year of using them. Used to use Linksys and Netgear, had 3-4 times the failure rate on those. On Thu, Apr 26, 2012 at 2:31 PM, Darin Steffl dcsho...@gmail.com wrote: Hey guys, What are some of you providing for customer wireless routers if you include them in the install as I do? I currently have a batch of 10 Ubiquiti Air Routers and the first two I pulled out are giving me some problems. Could be a bad batch. I am also looking at TP-Link as they are about $30 on Amazon with external antennas and pretty good reviews. TP-Link TL-WR841N What are you guys using? -- Darin Steffl ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless No virus found in this message. Checked by AVG - www.avg.com Version: 2012.0.1913 / Virus Database: 2411/4960 - Release Date: 04/26/12 ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] Customer Routers
Right now Winbox is locked up and webfig/webfox is being difficult. Come on, Mikrotik... Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Thu, Apr 26, 2012 at 4:22 PM, Josh Luthman j...@imaginenetworksllc.com wrote: The one that I am using now was one that I bought. So either I'm 2 for 2 with bad ones or Mikrotik has problems. Chuck has 5.14 working so I will try that and hopefully my uptime doesn't exceed his. I'd like to see 40 days of uptime. A week would be a step forward at this point. On 5.7 currently. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Thu, Apr 26, 2012 at 3:34 PM, Chris Hudson ch...@htswireless.com wrote: Yeah, Josh I don’t get that. I’ve got at least a half dozen at in various locations, and have had no problems with them. Order a new one and chunk that one. I still haven’t found an antenna to use as an external on those.. Chris From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Josh Luthman Sent: Thursday, April 26, 2012 2:23 PM To: WISPA General List Subject: Re: [WISPA] Customer Routers Free one from Vegas died. Bought one and it reboots every few days. Not customer ready. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Apr 26, 2012 3:19 PM, Blake Covarrubias bl...@beamspeed.com wrote: Is anyone utilizing RB751's for this role? If so, are they reliable? I've thought about using them since they can easily be managed remotely by our staff via Webfig, or the API. -- Blake Covarrubias On Apr 26, 2012, at 11:40, Chris Fabien ch...@lakenetmi.com wrote: We use TP-Link WR340G and can usually get them for about $20 shipped. Just a basic G router, but adequate for most customers/houses. We have over 100 in the field and only 1 bad one in about a year of using them. Used to use Linksys and Netgear, had 3-4 times the failure rate on those. On Thu, Apr 26, 2012 at 2:31 PM, Darin Steffl dcsho...@gmail.com wrote: Hey guys, What are some of you providing for customer wireless routers if you include them in the install as I do? I currently have a batch of 10 Ubiquiti Air Routers and the first two I pulled out are giving me some problems. Could be a bad batch. I am also looking at TP-Link as they are about $30 on Amazon with external antennas and pretty good reviews. TP-Link TL-WR841N What are you guys using? -- Darin Steffl ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless No virus found in this message. Checked by AVG - www.avg.com Version: 2012.0.1913 / Virus Database: 2411/4960 - Release Date: 04/26/12 ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] Customer Routers
Right now Winbox is locked up and webfig/webfox is being difficult. Come on, Mikrotik... Have one RB751 at home and another at work. No issues at all. Been running 2 - 4 months. ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] Customer Routers
I bought a RB751 for my home. Worked about a month and then died. All the lights on it just blink when you plug it in. However, We've deployed a ton of them and I've only seen a few have the same problem mine at home did. I've also found that if your going to primarily use it while in the same room. Turn the power way down. It's just to strong to get decent (15Mb/s) throughput if your in the same room as it. Nick Olsen Network Operations (855) FLSPEED x106 From: Josh Luthman j...@imaginenetworksllc.com Sent: Thursday, April 26, 2012 4:23 PM To: WISPA General List wireless@wispa.org Subject: Re: [WISPA] Customer Routers The one that I am using now was one that I bought. So either I'm 2 for 2 with bad ones or Mikrotik has problems. Chuck has 5.14 working so I will try that and hopefully my uptime doesn't exceed his. I'd like to see 40 days of uptime. A week would be a step forward at this point. On 5.7 currently. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Thu, Apr 26, 2012 at 3:34 PM, Chris Hudson ch...@htswireless.com wrote: Yeah, Josh I don't get that. I've got at least a half dozen at in various locations, and have had no problems with them. Order a new one and chunk that one. I still haven't found an antenna to use as an external on those.. Chris From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Josh Luthman Sent: Thursday, April 26, 2012 2:23 PM To: WISPA General List Subject: Re: [WISPA] Customer Routers Free one from Vegas died. Bought one and it reboots every few days. Not customer ready. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Apr 26, 2012 3:19 PM, Blake Covarrubias bl...@beamspeed.com wrote: Is anyone utilizing RB751's for this role? If so, are they reliable? I've thought about using them since they can easily be managed remotely by our staff via Webfig, or the API. -- Blake Covarrubias On Apr 26, 2012, at 11:40, Chris Fabien ch...@lakenetmi.com wrote: We use TP-Link WR340G and can usually get them for about $20 shipped. Just a basic G router, but adequate for most customers/houses. We have over 100 in the field and only 1 bad one in about a year of using them. Used to use Linksys and Netgear, had 3-4 times the failure rate on those. On Thu, Apr 26, 2012 at 2:31 PM, Darin Steffl dcsho...@gmail.com wrote: Hey guys, What are some of you providing for customer wireless routers if you include them in the install as I do? I currently have a batch of 10 Ubiquiti Air Routers and the first two I pulled out are giving me some problems. Could be a bad batch. I am also looking at TP-Link as they are about $30 on Amazon with external antennas and pretty good reviews. TP-Link TL-WR841N What are you guys using? -- Darin Steffl ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless No virus found in this message. Checked by AVG - www.avg.com Version: 2012.0.1913 / Virus Database: 2411/4960 - Release Date: 04/26/12 ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] Customer Routers
I went through a lot of grief with 5.x in general. I have a variety of boxes running 4.11 through 5.9 across the network and there were a number I upgraded to 5.x that I had to downgrade back to 4.x because they kept freezing. Required a trip to the site to power cycle to fix them. They were, in essence, configured identically to other boxes but some were fine, some weren't. I even have an x86 box running 5.0beta6 that has been up for probably a year and a half now.. no problem. No idea if it is a hardware issue or configuration issue but, other than the IPs on the interfaces, the boxes I had were configured basically identically. I'm not really familiar with the particular unit that you have but if it will work on 4.x code, try it at 4.17 and see what happens. Most of my 4.x tiks have 100s of days of uptime. On 4/26/2012 3:24 PM, Josh Luthman wrote: Right now Winbox is locked up and webfig/webfox is being difficult. Come on, Mikrotik... Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Thu, Apr 26, 2012 at 4:22 PM, Josh Luthman j...@imaginenetworksllc.com wrote: The one that I am using now was one that I bought. So either I'm 2 for 2 with bad ones or Mikrotik has problems. Chuck has 5.14 working so I will try that and hopefully my uptime doesn't exceed his. I'd like to see 40 days of uptime. A week would be a step forward at this point. On 5.7 currently. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Thu, Apr 26, 2012 at 3:34 PM, Chris Hudsonch...@htswireless.com wrote: Yeah, Josh I don’t get that. I’ve got at least a half dozen at in various locations, and have had no problems with them. Order a new one and chunk that one. I still haven’t found an antenna to use as an external on those.. Chris From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Josh Luthman Sent: Thursday, April 26, 2012 2:23 PM To: WISPA General List Subject: Re: [WISPA] Customer Routers Free one from Vegas died. Bought one and it reboots every few days. Not customer ready. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Apr 26, 2012 3:19 PM, Blake Covarrubiasbl...@beamspeed.com wrote: Is anyone utilizing RB751's for this role? If so, are they reliable? I've thought about using them since they can easily be managed remotely by our staff via Webfig, or the API. -- Blake Covarrubias On Apr 26, 2012, at 11:40, Chris Fabiench...@lakenetmi.com wrote: We use TP-Link WR340G and can usually get them for about $20 shipped. Just a basic G router, but adequate for most customers/houses. We have over 100 in the field and only 1 bad one in about a year of using them. Used to use Linksys and Netgear, had 3-4 times the failure rate on those. On Thu, Apr 26, 2012 at 2:31 PM, Darin Steffldcsho...@gmail.com wrote: Hey guys, What are some of you providing for customer wireless routers if you include them in the install as I do? I currently have a batch of 10 Ubiquiti Air Routers and the first two I pulled out are giving me some problems. Could be a bad batch. I am also looking at TP-Link as they are about $30 on Amazon with external antennas and pretty good reviews. TP-Link TL-WR841N What are you guys using? -- Darin Steffl ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless No virus found in this message. Checked by AVG - www.avg.com Version: 2012.0.1913 / Virus Database: 2411/4960 - Release Date: 04/26/12 ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless -- Simon Westlake Powercode.com (920) 351-1010 ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] Customer Routers
I forget the symptoms, but my RB751 in Vegas was DOA. It shipped with a 12v power supply. Tom from Roc-Noc said to boot it with an 18v supply once and it'll fix it. Sure enough after I did that it has worked every time I tried, with the included 12v. I just use it when I travel, so it hasn't been used many times. - Mike Hammett Intelligent Computing Solutions http://www.ics-il.com - Original Message - From: Blake Covarrubias bl...@beamspeed.com To: WISPA General List wireless@wispa.org Sent: Thursday, April 26, 2012 2:19:33 PM Subject: Re: [WISPA] Customer Routers Is anyone utilizing RB751's for this role? If so, are they reliable? I've thought about using them since they can easily be managed remotely by our staff via Webfig, or the API. -- Blake Covarrubias On Apr 26, 2012, at 11:40, Chris Fabien ch...@lakenetmi.com wrote: We use TP-Link WR340G and can usually get them for about $20 shipped. Just a basic G router, but adequate for most customers/houses. We have over 100 in the field and only 1 bad one in about a year of using them. Used to use Linksys and Netgear, had 3-4 times the failure rate on those. On Thu, Apr 26, 2012 at 2:31 PM, Darin Steffl dcsho...@gmail.com wrote: Hey guys, What are some of you providing for customer wireless routers if you include them in the install as I do? I currently have a batch of 10 Ubiquiti Air Routers and the first two I pulled out are giving me some problems. Could be a bad batch. I am also looking at TP-Link as they are about $30 on Amazon with external antennas and pretty good reviews. TP-Link TL-WR841N What are you guys using? -- Darin Steffl ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] Customer Routers
So after 10 minutes web fig let me reboot. Now it is not booting. Blinking Ethernet ports quickly if there is link. No data no wifi. Where is my Linkski Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Apr 26, 2012 5:01 PM, Mike Hammett wispawirel...@ics-il.net wrote: I forget the symptoms, but my RB751 in Vegas was DOA. It shipped with a 12v power supply. Tom from Roc-Noc said to boot it with an 18v supply once and it'll fix it. Sure enough after I did that it has worked every time I tried, with the included 12v. I just use it when I travel, so it hasn't been used many times. - Mike Hammett Intelligent Computing Solutions http://www.ics-il.com - Original Message - From: Blake Covarrubias bl...@beamspeed.com To: WISPA General List wireless@wispa.org Sent: Thursday, April 26, 2012 2:19:33 PM Subject: Re: [WISPA] Customer Routers Is anyone utilizing RB751's for this role? If so, are they reliable? I've thought about using them since they can easily be managed remotely by our staff via Webfig, or the API. -- Blake Covarrubias On Apr 26, 2012, at 11:40, Chris Fabien ch...@lakenetmi.com wrote: We use TP-Link WR340G and can usually get them for about $20 shipped. Just a basic G router, but adequate for most customers/houses. We have over 100 in the field and only 1 bad one in about a year of using them. Used to use Linksys and Netgear, had 3-4 times the failure rate on those. On Thu, Apr 26, 2012 at 2:31 PM, Darin Steffl dcsho...@gmail.com wrote: Hey guys, What are some of you providing for customer wireless routers if you include them in the install as I do? I currently have a batch of 10 Ubiquiti Air Routers and the first two I pulled out are giving me some problems. Could be a bad batch. I am also looking at TP-Link as they are about $30 on Amazon with external antennas and pretty good reviews. TP-Link TL-WR841N What are you guys using? -- Darin Steffl ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] Customer Routers
My Take on routers. Off the shelf routers are the #1 trouble issue on the Zig network. Anything from gaming issues, to speed issues, to reliability issues. They account for roughly 92% of all calls. The first thing we have the customer do after reboots of everything is bypass the router. Most of the time this shows the customer it's their router, or something behind it. In our past life we started out selling routers. We looked for the cheapest ones we could find, which at the time were dlink. What we found was customers then considered that our equipment. Well the router you sold me went out. was something we heard a lot. Or I reset the router now you have to come out and configure it What we are doing this time around is we have only one officially approved router. The Mikrotik 751. We have a local computer shop which stocks them and sets them up. What he does as far as support is between him and the customer. I am pretty sure he tells them he is just a retailer for the product and if they want his help he will gladly charge them his hourly rate. All about expectations up front. By doing all of this we are not in the router business, but the customer gets a solid product and cuts down on our calls. In turn we have a happier customer base. And if need be, we can actually login to their router and do torch, etc. Justin From: Darin Steffl dcsho...@gmail.com Reply-To: WISPA General List wireless@wispa.org Date: Thursday, April 26, 2012 2:31 PM To: wireless@wispa.org Subject: [WISPA] Customer Routers Hey guys, What are some of you providing for customer wireless routers if you include them in the install as I do? I currently have a batch of 10 Ubiquiti Air Routers and the first two I pulled out are giving me some problems. Could be a bad batch. I am also looking at TP-Link as they are about $30 on Amazon with external antennas and pretty good reviews. TP-Link TL-WR841N What are you guys using? -- Darin Steffl ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] Customer Routers
I would avoid the 751 for now based on my hell of an experience. That's just me. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Apr 26, 2012 6:27 PM, Justin Wilson li...@mtin.net wrote: My Take on routers. Off the shelf routers are the #1 trouble issue on the Zig network. Anything from gaming issues, to speed issues, to reliability issues. They account for roughly 92% of all calls. The first thing we have the customer do after reboots of everything is bypass the router. Most of the time this shows the customer it's their router, or something behind it. In our past life we started out selling routers. We looked for the cheapest ones we could find, which at the time were dlink. What we found was customers then considered that our equipment. Well the router you sold me went out. was something we heard a lot. Or I reset the router now you have to come out and configure it What we are doing this time around is we have only one officially approved router. The Mikrotik 751. We have a local computer shop which stocks them and sets them up. What he does as far as support is between him and the customer. I am pretty sure he tells them he is just a retailer for the product and if they want his help he will gladly charge them his hourly rate. All about expectations up front. By doing all of this we are not in the router business, but the customer gets a solid product and cuts down on our calls. In turn we have a happier customer base. And if need be, we can actually login to their router and do torch, etc. Justin From: Darin Steffl dcsho...@gmail.com Reply-To: WISPA General List wireless@wispa.org Date: Thursday, April 26, 2012 2:31 PM To: wireless@wispa.org Subject: [WISPA] Customer Routers Hey guys, What are some of you providing for customer wireless routers if you include them in the install as I do? I currently have a batch of 10 Ubiquiti Air Routers and the first two I pulled out are giving me some problems. Could be a bad batch. I am also looking at TP-Link as they are about $30 on Amazon with external antennas and pretty good reviews. TP-Link TL-WR841N What are you guys using? -- Darin Steffl ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] Customer Routers
I understand not wanting to touch the router but I want to control everything up until I hand off to the customer's equipment which means I provide the router. I hear from too many people that blame their ISP like Charter or the phone company for bad internet when much of the time it is their own wireless router. That same bad mouthing will happen for my company if the customer continues to use crappy routers so I thought I would provide one to them, configure it, lock it, and replace it if it ever fails. That way, I am handing out something reliable that works and if they need help, I'm there to fix it for them. In my opinion, that should cut down on tech support calls if the router is stable. I am currently testing the Ubiquiti Airrouters and the TP-Link TL-WR841N On Thu, Apr 26, 2012 at 5:34 PM, Josh Luthman j...@imaginenetworksllc.comwrote: I would avoid the 751 for now based on my hell of an experience. That's just me. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Apr 26, 2012 6:27 PM, Justin Wilson li...@mtin.net wrote: My Take on routers. Off the shelf routers are the #1 trouble issue on the Zig network. Anything from gaming issues, to speed issues, to reliability issues. They account for roughly 92% of all calls. The first thing we have the customer do after reboots of everything is bypass the router. Most of the time this shows the customer it's their router, or something behind it. In our past life we started out selling routers. We looked for the cheapest ones we could find, which at the time were dlink. What we found was customers then considered that our equipment. Well the router you sold me went out. was something we heard a lot. Or I reset the router now you have to come out and configure it What we are doing this time around is we have only one officially approved router. The Mikrotik 751. We have a local computer shop which stocks them and sets them up. What he does as far as support is between him and the customer. I am pretty sure he tells them he is just a retailer for the product and if they want his help he will gladly charge them his hourly rate. All about expectations up front. By doing all of this we are not in the router business, but the customer gets a solid product and cuts down on our calls. In turn we have a happier customer base. And if need be, we can actually login to their router and do torch, etc. Justin From: Darin Steffl dcsho...@gmail.com Reply-To: WISPA General List wireless@wispa.org Date: Thursday, April 26, 2012 2:31 PM To: wireless@wispa.org Subject: [WISPA] Customer Routers Hey guys, What are some of you providing for customer wireless routers if you include them in the install as I do? I currently have a batch of 10 Ubiquiti Air Routers and the first two I pulled out are giving me some problems. Could be a bad batch. I am also looking at TP-Link as they are about $30 on Amazon with external antennas and pretty good reviews. TP-Link TL-WR841N What are you guys using? -- Darin Steffl ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless -- Darin Steffl ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] Customer Routers
Where are you getting 751's now? They seem pretty rare in the wild. Randy On 4/26/2012 4:27 PM, Justin Wilson wrote: My Take on routers. Off the shelf routers are the #1 trouble issue on the Zig network. Anything from gaming issues, to speed issues, to reliability issues. They account for roughly 92% of all calls. The first thing we have the customer do after reboots of everything is bypass the router. Most of the time this shows the customer it's their router, or something behind it. In our past life we started out selling routers. We looked for the cheapest ones we could find, which at the time were dlink. What we found was customers then considered that our equipment. Well the router you sold me went out. was something we heard a lot. Or I reset the router now you have to come out and configure it What we are doing this time around is we have only one officially approved router. The Mikrotik 751. We have a local computer shop which stocks them and sets them up. What he does as far as support is between him and the customer. I am pretty sure he tells them he is just a retailer for the product and if they want his help he will gladly charge them his hourly rate. All about expectations up front. By doing all of this we are not in the router business, but the customer gets a solid product and cuts down on our calls. In turn we have a happier customer base. And if need be, we can actually login to their router and do torch, etc. Justin From: Darin Steffl dcsho...@gmail.com mailto:dcsho...@gmail.com Reply-To: WISPA General List wireless@wispa.org mailto:wireless@wispa.org Date: Thursday, April 26, 2012 2:31 PM To: wireless@wispa.org mailto:wireless@wispa.org Subject: [WISPA] Customer Routers Hey guys, What are some of you providing for customer wireless routers if you include them in the install as I do? I currently have a batch of 10 Ubiquiti Air Routers and the first two I pulled out are giving me some problems. Could be a bad batch. I am also looking at TP-Link as they are about $30 on Amazon with external antennas and pretty good reviews. TP-Link TL-WR841N What are you guys using? -- Darin Steffl ___ Wireless mailing list Wireless@wispa.org mailto:Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless -- Randy Cosby| InfoWest, Inc | www.infowest.com Vice President | 435-674-0165 x 2010 | facebook.com/infowest ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] Customer Routers
How do you handle the customers who then put a link sys behind your provided router? From: Darin Steffl dcsho...@gmail.com Reply-To: WISPA General List wireless@wispa.org Date: Thursday, April 26, 2012 6:38 PM To: WISPA General List wireless@wispa.org Subject: Re: [WISPA] Customer Routers I understand not wanting to touch the router but I want to control everything up until I hand off to the customer's equipment which means I provide the router. I hear from too many people that blame their ISP like Charter or the phone company for bad internet when much of the time it is their own wireless router. That same bad mouthing will happen for my company if the customer continues to use crappy routers so I thought I would provide one to them, configure it, lock it, and replace it if it ever fails. That way, I am handing out something reliable that works and if they need help, I'm there to fix it for them. In my opinion, that should cut down on tech support calls if the router is stable. I am currently testing the Ubiquiti Airrouters and the TP-Link TL-WR841N On Thu, Apr 26, 2012 at 5:34 PM, Josh Luthman j...@imaginenetworksllc.com wrote: I would avoid the 751 for now based on my hell of an experience. That's just me. Josh Luthman Office: 937-552-2340 tel:937-552-2340 Direct: 937-552-2343 tel:937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Apr 26, 2012 6:27 PM, Justin Wilson li...@mtin.net wrote: My Take on routers. Off the shelf routers are the #1 trouble issue on the Zig network. Anything from gaming issues, to speed issues, to reliability issues. They account for roughly 92% of all calls. The first thing we have the customer do after reboots of everything is bypass the router. Most of the time this shows the customer it's their router, or something behind it. In our past life we started out selling routers. We looked for the cheapest ones we could find, which at the time were dlink. What we found was customers then considered that our equipment. Well the router you sold me went out. was something we heard a lot. Or I reset the router now you have to come out and configure it What we are doing this time around is we have only one officially approved router. The Mikrotik 751. We have a local computer shop which stocks them and sets them up. What he does as far as support is between him and the customer. I am pretty sure he tells them he is just a retailer for the product and if they want his help he will gladly charge them his hourly rate. All about expectations up front. By doing all of this we are not in the router business, but the customer gets a solid product and cuts down on our calls. In turn we have a happier customer base. And if need be, we can actually login to their router and do torch, etc. Justin From: Darin Steffl dcsho...@gmail.com Reply-To: WISPA General List wireless@wispa.org Date: Thursday, April 26, 2012 2:31 PM To: wireless@wispa.org Subject: [WISPA] Customer Routers Hey guys, What are some of you providing for customer wireless routers if you include them in the install as I do? I currently have a batch of 10 Ubiquiti Air Routers and the first two I pulled out are giving me some problems. Could be a bad batch. I am also looking at TP-Link as they are about $30 on Amazon with external antennas and pretty good reviews. TP-Link TL-WR841N What are you guys using? -- Darin Steffl ___ Wireless mailing list Wireless@wispa.orghttp://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless -- Darin Steffl ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] Customer Routers
They should have no reason to do that and if they do, they're only causing problems for themselves with double or triple NAT. I make it clear when I install that the router I give them is the only router they can use and I will fix/replace it free of charge if THEY don't break it. If they cause an issue with my equipment or by adding another router and they expect me to fix it, there will be a charge. If they follow my instructions, they will be taken care of. On Thu, Apr 26, 2012 at 6:08 PM, Justin Wilson li...@mtin.net wrote: How do you handle the customers who then put a link sys behind your provided router? From: Darin Steffl dcsho...@gmail.com Reply-To: WISPA General List wireless@wispa.org Date: Thursday, April 26, 2012 6:38 PM To: WISPA General List wireless@wispa.org Subject: Re: [WISPA] Customer Routers I understand not wanting to touch the router but I want to control everything up until I hand off to the customer's equipment which means I provide the router. I hear from too many people that blame their ISP like Charter or the phone company for bad internet when much of the time it is their own wireless router. That same bad mouthing will happen for my company if the customer continues to use crappy routers so I thought I would provide one to them, configure it, lock it, and replace it if it ever fails. That way, I am handing out something reliable that works and if they need help, I'm there to fix it for them. In my opinion, that should cut down on tech support calls if the router is stable. I am currently testing the Ubiquiti Airrouters and the TP-Link TL-WR841N On Thu, Apr 26, 2012 at 5:34 PM, Josh Luthman j...@imaginenetworksllc.com wrote: I would avoid the 751 for now based on my hell of an experience. That's just me. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Apr 26, 2012 6:27 PM, Justin Wilson li...@mtin.net wrote: My Take on routers. Off the shelf routers are the #1 trouble issue on the Zig network. Anything from gaming issues, to speed issues, to reliability issues. They account for roughly 92% of all calls. The first thing we have the customer do after reboots of everything is bypass the router. Most of the time this shows the customer it's their router, or something behind it. In our past life we started out selling routers. We looked for the cheapest ones we could find, which at the time were dlink. What we found was customers then considered that our equipment. Well the router you sold me went out. was something we heard a lot. Or I reset the router now you have to come out and configure it What we are doing this time around is we have only one officially approved router. The Mikrotik 751. We have a local computer shop which stocks them and sets them up. What he does as far as support is between him and the customer. I am pretty sure he tells them he is just a retailer for the product and if they want his help he will gladly charge them his hourly rate. All about expectations up front. By doing all of this we are not in the router business, but the customer gets a solid product and cuts down on our calls. In turn we have a happier customer base. And if need be, we can actually login to their router and do torch, etc. Justin From: Darin Steffl dcsho...@gmail.com Reply-To: WISPA General List wireless@wispa.org Date: Thursday, April 26, 2012 2:31 PM To: wireless@wispa.org Subject: [WISPA] Customer Routers Hey guys, What are some of you providing for customer wireless routers if you include them in the install as I do? I currently have a batch of 10 Ubiquiti Air Routers and the first two I pulled out are giving me some problems. Could be a bad batch. I am also looking at TP-Link as they are about $30 on Amazon with external antennas and pretty good reviews. TP-Link TL-WR841N What are you guys using? -- Darin Steffl ___ Wireless mailing list Wireless@wispa.orghttp://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless -- Darin Steffl ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless -- Darin Steffl ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] Customer Routers
More faith in them than I do. :-) From: Darin Steffl dcsho...@gmail.com Reply-To: WISPA General List wireless@wispa.org Date: Thursday, April 26, 2012 9:42 PM To: WISPA General List wireless@wispa.org Subject: Re: [WISPA] Customer Routers They should have no reason to do that and if they do, they're only causing problems for themselves with double or triple NAT. I make it clear when I install that the router I give them is the only router they can use and I will fix/replace it free of charge if THEY don't break it. If they cause an issue with my equipment or by adding another router and they expect me to fix it, there will be a charge. If they follow my instructions, they will be taken care of. On Thu, Apr 26, 2012 at 6:08 PM, Justin Wilson li...@mtin.net wrote: How do you handle the customers who then put a link sys behind your provided router? From: Darin Steffl dcsho...@gmail.com Reply-To: WISPA General List wireless@wispa.org Date: Thursday, April 26, 2012 6:38 PM To: WISPA General List wireless@wispa.org Subject: Re: [WISPA] Customer Routers I understand not wanting to touch the router but I want to control everything up until I hand off to the customer's equipment which means I provide the router. I hear from too many people that blame their ISP like Charter or the phone company for bad internet when much of the time it is their own wireless router. That same bad mouthing will happen for my company if the customer continues to use crappy routers so I thought I would provide one to them, configure it, lock it, and replace it if it ever fails. That way, I am handing out something reliable that works and if they need help, I'm there to fix it for them. In my opinion, that should cut down on tech support calls if the router is stable. I am currently testing the Ubiquiti Airrouters and the TP-Link TL-WR841N On Thu, Apr 26, 2012 at 5:34 PM, Josh Luthman j...@imaginenetworksllc.com wrote: I would avoid the 751 for now based on my hell of an experience. That's just me. Josh Luthman Office: 937-552-2340 tel:937-552-2340 Direct: 937-552-2343 tel:937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Apr 26, 2012 6:27 PM, Justin Wilson li...@mtin.net wrote: My Take on routers. Off the shelf routers are the #1 trouble issue on the Zig network. Anything from gaming issues, to speed issues, to reliability issues. They account for roughly 92% of all calls. The first thing we have the customer do after reboots of everything is bypass the router. Most of the time this shows the customer it's their router, or something behind it. In our past life we started out selling routers. We looked for the cheapest ones we could find, which at the time were dlink. What we found was customers then considered that our equipment. Well the router you sold me went out. was something we heard a lot. Or I reset the router now you have to come out and configure it What we are doing this time around is we have only one officially approved router. The Mikrotik 751. We have a local computer shop which stocks them and sets them up. What he does as far as support is between him and the customer. I am pretty sure he tells them he is just a retailer for the product and if they want his help he will gladly charge them his hourly rate. All about expectations up front. By doing all of this we are not in the router business, but the customer gets a solid product and cuts down on our calls. In turn we have a happier customer base. And if need be, we can actually login to their router and do torch, etc. Justin From: Darin Steffl dcsho...@gmail.com Reply-To: WISPA General List wireless@wispa.org Date: Thursday, April 26, 2012 2:31 PM To: wireless@wispa.org Subject: [WISPA] Customer Routers Hey guys, What are some of you providing for customer wireless routers if you include them in the install as I do? I currently have a batch of 10 Ubiquiti Air Routers and the first two I pulled out are giving me some problems. Could be a bad batch. I am also looking at TP-Link as they are about $30 on Amazon with external antennas and pretty good reviews. TP-Link TL-WR841N What are you guys using? -- Darin Steffl ___ Wireless mailing list Wireless@wispa.orghttp://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless -- Darin Steffl ___ Wireless mailing list Wireless@wispa.orghttp://lists.wispa.org/mailman/listinfo/wireless -- Darin Steffl ___ Wireless mailing list Wireless@wispa.org
