Re: [WISPA] IPPay Code 012 Declines
This is an issue that we are aware of and actively working to resolve - it is our goal to have a resolution for this in the next couple of months -Charles From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Chuck Hogg Sent: Thursday, January 20, 2011 10:24 AM To: WISPA General List Subject: [WISPA] IPPay Code 012 Declines I am wondering how many people out there are getting Code 012 Declines with their IPPay account? We are using Platypus, and all of the C012 Declines are able to be processed through the Virtual Terminal. Our customer calls the bank and is told, they are processing using an Adult Recurring Billing method, which is normally blocked on all accounts. IPPay says that the new bank that acquired these cards is handling it wrong and does not have an ETA for a fix. It has seemed to have happened with all Kroger MasterCards. Having to go through and manually process these accounts is starting to get to be a pain in the a$$. Our customers do not want to change credit cards. All of this seems like a crock, I know I am able to process them with AuthorizeNet automatic recurring billing. Has anyone else figured out a workaround for this? Regards, Chuck WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] IPPay Code 012 Declines
Months?! Come on it's already been months! Git 'r done. Regards, Chuck On Fri, Jan 21, 2011 at 8:04 PM, Charles Wu c...@cticonnect.com wrote: This is an issue that we are aware of and actively working to resolve – it is our goal to have a resolution for this in the next couple of months -Charles *From:* wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] *On Behalf Of *Chuck Hogg *Sent:* Thursday, January 20, 2011 10:24 AM *To:* WISPA General List *Subject:* [WISPA] IPPay Code 012 Declines I am wondering how many people out there are getting Code 012 Declines with their IPPay account? We are using Platypus, and all of the C012 Declines are able to be processed through the Virtual Terminal. Our customer calls the bank and is told, they are processing using an Adult Recurring Billing method, which is normally blocked on all accounts. IPPay says that the new bank that acquired these cards is handling it wrong and does not have an ETA for a fix. It has seemed to have happened with all Kroger MasterCards. Having to go through and manually process these accounts is starting to get to be a pain in the a$$. Our customers do not want to change credit cards. All of this seems like a crock, I know I am able to process them with AuthorizeNet automatic recurring billing. Has anyone else figured out a workaround for this? Regards, Chuck WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
[WISPA] IPPay Code 012 Declines
I am wondering how many people out there are getting Code 012 Declines with their IPPay account? We are using Platypus, and all of the C012 Declines are able to be processed through the Virtual Terminal. Our customer calls the bank and is told, they are processing using an Adult Recurring Billing method, which is normally blocked on all accounts. IPPay says that the new bank that acquired these cards is handling it wrong and does not have an ETA for a fix. It has seemed to have happened with all Kroger MasterCards. Having to go through and manually process these accounts is starting to get to be a pain in the a$$. Our customers do not want to change credit cards. All of this seems like a crock, I know I am able to process them with AuthorizeNet automatic recurring billing. Has anyone else figured out a workaround for this? Regards, Chuck WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] IPPay Code 012 Declines
I don't see the codes in PC but might on the reporting website, that where you see them? Only complaint we have is the one customer that can't be charged with a recurring transaction. On Jan 20, 2011 11:24 AM, Chuck Hogg ch...@shelbybb.com wrote: I am wondering how many people out there are getting Code 012 Declines with their IPPay account? We are using Platypus, and all of the C012 Declines are able to be processed through the Virtual Terminal. Our customer calls the bank and is told, they are processing using an Adult Recurring Billing method, which is normally blocked on all accounts. IPPay says that the new bank that acquired these cards is handling it wrong and does not have an ETA for a fix. It has seemed to have happened with all Kroger MasterCards. Having to go through and manually process these accounts is starting to get to be a pain in the a$$. Our customers do not want to change credit cards. All of this seems like a crock, I know I am able to process them with AuthorizeNet automatic recurring billing. Has anyone else figured out a workaround for this? Regards, Chuck WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] IPPay Code 012 Declines
Within Platypus the reports show the response codes from IPPay. They can also be viewed on the IPPay reporting website. This isn't just 1 customer, this is a list of customers... Accounting is asking me if we can add our AuthorizeNet merchant account to Platypus as well so that they do not have to manually process these cards. I'd prefer that IPPay just fix it. Regards, Chuck On Thu, Jan 20, 2011 at 11:50 AM, Josh Luthman j...@imaginenetworksllc.comwrote: I don't see the codes in PC but might on the reporting website, that where you see them? Only complaint we have is the one customer that can't be charged with a recurring transaction. On Jan 20, 2011 11:24 AM, Chuck Hogg ch...@shelbybb.com wrote: I am wondering how many people out there are getting Code 012 Declines with their IPPay account? We are using Platypus, and all of the C012 Declines are able to be processed through the Virtual Terminal. Our customer calls the bank and is told, they are processing using an Adult Recurring Billing method, which is normally blocked on all accounts. IPPay says that the new bank that acquired these cards is handling it wrong and does not have an ETA for a fix. It has seemed to have happened with all Kroger MasterCards. Having to go through and manually process these accounts is starting to get to be a pain in the a$$. Our customers do not want to change credit cards. All of this seems like a crock, I know I am able to process them with AuthorizeNet automatic recurring billing. Has anyone else figured out a workaround for this? Regards, Chuck WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] IPPay Code 012 Declines
It would seem that, if it truly is the bank having issues, that IPPay could temporarily change the coding so the cards work until the bank fixes the issue. On 1/20/2011 11:57 AM, Chuck Hogg wrote: Within Platypus the reports show the response codes from IPPay. They can also be viewed on the IPPay reporting website. This isn't just 1 customer, this is a list of customers... Accounting is asking me if we can add our AuthorizeNet merchant account to Platypus as well so that they do not have to manually process these cards. I'd prefer that IPPay just fix it. Regards, Chuck On Thu, Jan 20, 2011 at 11:50 AM, Josh Luthman j...@imaginenetworksllc.com mailto:j...@imaginenetworksllc.com wrote: I don't see the codes in PC but might on the reporting website, that where you see them? Only complaint we have is the one customer that can't be charged with a recurring transaction. On Jan 20, 2011 11:24 AM, Chuck Hogg ch...@shelbybb.com mailto:ch...@shelbybb.com wrote: I am wondering how many people out there are getting Code 012 Declines with their IPPay account? We are using Platypus, and all of the C012 Declines are able to be processed through the Virtual Terminal. Our customer calls the bank and is told, they are processing using an Adult Recurring Billing method, which is normally blocked on all accounts. IPPay says that the new bank that acquired these cards is handling it wrong and does not have an ETA for a fix. It has seemed to have happened with all Kroger MasterCards. Having to go through and manually process these accounts is starting to get to be a pain in the a$$. Our customers do not want to change credit cards. All of this seems like a crock, I know I am able to process them with AuthorizeNet automatic recurring billing. Has anyone else figured out a workaround for this? Regards, Chuck WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org mailto:wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- Scott Reed Owner NewWays Networking, LLC Wireless Networking Network Design, Installation and Administration Mikrotik Advanced Certified www.nwwnet.net (765) 855-1060 WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] IPPay Code 012 Declines
We haven't seen any declines through IP pay here but we use k-billing for credit card and virtual terminal for our ACH recurring payments. It seems kind of fishy that you can process them with VT but not your normal billing software. On a side note Virtual terminal does have recurring billing set up in it, you still have to manually tell it to run all the recurring charges but at least you don't have to do them individually. Chadd _ From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Chuck Hogg Sent: Thursday, January 20, 2011 10:57 AM To: WISPA General List Subject: Re: [WISPA] IPPay Code 012 Declines Within Platypus the reports show the response codes from IPPay. They can also be viewed on the IPPay reporting website. This isn't just 1 customer, this is a list of customers... Accounting is asking me if we can add our AuthorizeNet merchant account to Platypus as well so that they do not have to manually process these cards. I'd prefer that IPPay just fix it. Regards, Chuck On Thu, Jan 20, 2011 at 11:50 AM, Josh Luthman j...@imaginenetworksllc.com wrote: I don't see the codes in PC but might on the reporting website, that where you see them? Only complaint we have is the one customer that can't be charged with a recurring transaction. On Jan 20, 2011 11:24 AM, Chuck Hogg ch...@shelbybb.com wrote: I am wondering how many people out there are getting Code 012 Declines with their IPPay account? We are using Platypus, and all of the C012 Declines are able to be processed through the Virtual Terminal. Our customer calls the bank and is told, they are processing using an Adult Recurring Billing method, which is normally blocked on all accounts. IPPay says that the new bank that acquired these cards is handling it wrong and does not have an ETA for a fix. It has seemed to have happened with all Kroger MasterCards. Having to go through and manually process these accounts is starting to get to be a pain in the a$$. Our customers do not want to change credit cards. All of this seems like a crock, I know I am able to process them with AuthorizeNet automatic recurring billing. Has anyone else figured out a workaround for this? Regards, Chuck WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] IPPay Code 012 Declines
I will be watching for this one. A couple months ago our auto-billing experienced a major issue regarding cards. Platypus support said it was on IPPay's side (let them remote into my machine even), IPPay denied it being their issue. Haven't seen it since but if we catch it, I'll update you. -Tim From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Chuck Hogg Sent: Thursday, January 20, 2011 8:57 AM To: WISPA General List Subject: Re: [WISPA] IPPay Code 012 Declines Within Platypus the reports show the response codes from IPPay. They can also be viewed on the IPPay reporting website. This isn't just 1 customer, this is a list of customers... Accounting is asking me if we can add our AuthorizeNet merchant account to Platypus as well so that they do not have to manually process these cards. I'd prefer that IPPay just fix it. Regards, Chuck On Thu, Jan 20, 2011 at 11:50 AM, Josh Luthman j...@imaginenetworksllc.commailto:j...@imaginenetworksllc.com wrote: I don't see the codes in PC but might on the reporting website, that where you see them? Only complaint we have is the one customer that can't be charged with a recurring transaction. On Jan 20, 2011 11:24 AM, Chuck Hogg ch...@shelbybb.commailto:ch...@shelbybb.com wrote: I am wondering how many people out there are getting Code 012 Declines with their IPPay account? We are using Platypus, and all of the C012 Declines are able to be processed through the Virtual Terminal. Our customer calls the bank and is told, they are processing using an Adult Recurring Billing method, which is normally blocked on all accounts. IPPay says that the new bank that acquired these cards is handling it wrong and does not have an ETA for a fix. It has seemed to have happened with all Kroger MasterCards. Having to go through and manually process these accounts is starting to get to be a pain in the a$$. Our customers do not want to change credit cards. All of this seems like a crock, I know I am able to process them with AuthorizeNet automatic recurring billing. Has anyone else figured out a workaround for this? Regards, Chuck WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.orgmailto:wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
