Urgent Bug: AuthorizationError.CUSTOMER_NOT_ACTIVE error for whole hierarchy even if 1 account is inactive

Hello, When pulling a list of accounts using ManagedCustomerService, the service is returning AuthorizationError.CUSTOMER_NOT_ACTIVE if the hierarchy contains even one inactive account (or that is what our observations is right now). The calls to individual accounts using the same oauth token

Re: BatchJobService not returning downloadUrl

Hello, We made another pass regenerating download URLs, and they should no longer result in 404s. Please let me know if you are having any more difficulties. Regards, Mike, AdWords API Team On Friday, June 1, 2018 at 4:22:40 PM UTC-4, GregT wrote: > > Thanks for the update, Mike. As I posted ea

Re: BatchJobService not returning downloadUrl

Hi Michael, I think most of the issues we had are solved. I am still seeing a few batch jobs that when we download them. batch_job_id: 744483651 This returns a "ParseResponse" (using the python adwors library) of: {'mutateResponse': {'@xmlns': 'https://adwords.google.com/api/adwords/cm/v20180

Re: BatchJobService not returning downloadUrl

Hello, Can you provide the full SOAP request/response for that particular batch job? You can reply privately to me using the arrow at the top-right of my post. Regards, Mike, AdWords API Team On Monday, June 4, 2018 at 8:29:51 AM UTC-4, wes...@channable.com wrote: > > Hi Michael, > > I think m

Re: CustomerService CUSTOMER_NOT_FOUND error

Hi Josh, I'm having the same issue. Please let me know if you have an update. I can of course also provide more info on our requests privately. Kind regards, Tiana On Thursday, 5 April 2018 15:15:58 UTC+2, Josh Radcliff (AdWords API Team) wrote: > > Hi Oksana, > > We're still trying to track

Re: Urgent Bug: AuthorizationError.CUSTOMER_NOT_ACTIVE error for whole hierarchy even if 1 account is inactive

Hi MG, In order to troubleshoot further, could you please reply back with the emailid used for API call, the target MCC id and client customer id of an inactive account? Regards, Dhanya, AdWords API Team -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog: https:/

Re: CustomerService.getCustomers returns AuthorizationError.CUSTOMER_NOT_ACTIVE

HI, just replied privately, however this seems to be connected with https://groups.google.com/forum/?utm_medium=email&utm_source=footer#!topic/adwords-api/v2bkyJiT62E (got the same error message before bumping the API version to v201802) Thanks Timm On Tuesday, May 29, 2018 at 9:17:13 PM UTC

Re: CustomerService CUSTOMER_NOT_FOUND error

Hi, I had the same issue using v201710, with v201802 it's a CUSTOMER_NOT_ACTIVE error, see https://groups.google.com/forum/?utm_medium=email&utm_source=footer#!msg/adwords-api/uSomm1x4nKw/YhjSkLMbAQAJ Moreover the Java library doesn't seem to be affected. Thanks, Timm On Monday, June 4, 2018

Re: Urgent Bug: AuthorizationError.CUSTOMER_NOT_ACTIVE error for whole hierarchy even if 1 account is inactive

I just replied privately to you. On Monday, June 4, 2018 at 6:08:40 PM UTC+2, Dhanya Sundararaju (AdWords API Team) wrote: > > Hi MG, > > In order to troubleshoot further, could you please reply back with the > emailid used for API call, the target MCC id and client customer id of an > inactive

Exception of type 'Google.Api.Ads.AdWords.Lib.AdWordsApiException' was thrown. OperationAccessDeniedReason.ACTION_NOT_PERMITTED. (Error: OperationAccessDenied.ACTION_NOT_PERMITTED)

Hello, We are suddenly experiencing error Exception of type 'Google.Api.Ads.AdWords.Lib.AdWordsApiException' was thrown. OperationAccessDeniedReason.ACTION_NOT_PERMITTED. (Error: OperationAccessDenied.ACTION_NOT_PERMITTED) when attempting to pull data. The issue started suddenly yesterday with

mismatch with Adword UI report with that of ADword API call

Hi, We have mismatch between adword UI report to that with adword API call, there is mismatch in one column called cost. Can you help? Thanks, -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog: https://googleadsdeveloper.blogspot.com/ =~=~=~=~=~=~=~=~=~=~=~=~=~=~

Re: AuthorizationError.CUSTOMER_NOT_ACTIVE

Hi, Are there any further details on this issue? We are getting the same one with multiple customer that do have activity on their accounts. Le vendredi 1 juin 2018 10:26:44 UTC+2, Stefano Fontana a écrit : > > Thanks for you answer Milind, however in my previous message I specified > that the

PHP Adwords API - refresh_token authorization

Hi folks, I want to ask the adwords api to request my campaigns. I am using this simple example: $redirectUri = 'http://xxx/dashboard/accounts/oauth2callback'; $code = $_GET['code']; $oauth2 = new OAuth2([ 'authorizationUri' => 'https://accounts.google.com/o/oauth2/v2/auth', 'token

Re: AuthorizationError.CUSTOMER_NOT_ACTIVE

We are seeing the same with many of our users, please look into this. On Monday, 4 June 2018 21:02:10 UTC+3, Soufiane Ghzal wrote: > > Hi, > > Are there any further details on this issue? We are getting the same one > with multiple customer that do have activity on their accounts. > > Le vendredi

Re: CustomerService.getCustomers returns AuthorizationError.CUSTOMER_NOT_ACTIVE

Hi Timm, Thank you for the details. We are looking into this issue and will post on this thread as soon as we have an update. Regards, Dhanya, AdWords API Team -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog: https://googleadsdeveloper.blogspot.com/ =~=~=~=~=~=

Re: Urgent Bug: AuthorizationError.CUSTOMER_NOT_ACTIVE error for whole hierarchy even if 1 account is inactive

Hi MG, Thank you for letting us know. We are looking at this issue and will reply on this thread as soon as we have an update. Regards, Dhanya, AdWords API Team -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog: https://googleadsdeveloper.blogspot.com/ =~=~=~=~=

Re: Exception of type 'Google.Api.Ads.AdWords.Lib.AdWordsApiException' was thrown. OperationAccessDeniedReason.ACTION_NOT_PERMITTED. (Error: OperationAccessDenied.ACTION_NOT_PERMITTED)

Hello Scott, To investigate more on this issue, cloud you please share the entire SOAP logs(request and response) along with the email id that is used to authorize the API calls? Regards, Sai Teja, AdWords API Team. -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our

Re: Users suddenly getting errors for [AuthorizationError.CUSTOMER_NOT_ACTIVE @ ; trigger:‘’]

Hi there Sreelakshmi, We are also getting these errors. It started around 4-5 days ago. None of these ad accounts are older than 15 months, most of them are (perhaps) a month old. One example we've seen is a Google account which is an Admin in an AdWords Manager Account, which is valid and work

Re: Urgent Bug: AuthorizationError.CUSTOMER_NOT_ACTIVE error for whole hierarchy even if 1 account is inactive

Hi there We are also getting these errors. It started around 4-5 days ago. None of the ad accounts we have are older than 15 months, most of them are (perhaps) a month old. One example we've seen is a Google account which is an Admin in an AdWords Manager Account, which is valid and works as ex

Re: CustomerService.getCustomers returns AuthorizationError.CUSTOMER_NOT_ACTIVE

We are also affected by this issue, indeed, calling CustomerService.getCustomers() without setting a clientCustomerId. Replying to receive updates. On Monday, June 4, 2018 at 9:41:19 PM UTC+3, Dhanya Sundararaju (AdWords API Team) wrote: > > Hi Timm, > > Thank you for the details. We are looking

Re: mismatch with Adword UI report with that of ADword API call

Hi Sharad, Could you please share the report definition along with client customer id and screenshot of AdWords UI with which you were comparing the data? You could choose "*Reply privately to author*" option while responding. Thanks, Milind, AdWords API Team. -- -- =~=~=~=~=~=~=~=~=~=~=~=~

Re: AuthorizationError.CUSTOMER_NOT_ACTIVE

We're also receiving this error, with many users, among them a Google Account which is linked to an MA (valid, active) and a CA (in setup). The MA is not returned, instead - an HTTP 500 error is returned. On Monday, June 4, 2018 at 9:26:11 PM UTC+3, MT wrote: > > We are seeing the same with many

Re: AuthorizationError.CUSTOMER_NOT_ACTIVE

Hi, If the API calls are being made against an account which is cancelled, those calls will fail with the error as described in this blog post . If this is not the case, could you please share the SOAP lo

Re: AuthorizationError.CUSTOMER_NOT_ACTIVE

Hi Milind, On my side I'm not able to send you any details concerning the account id. I'm repported that someone with admin access in the MCC account wont be able to call getCustomers method. Does it help? I more looking in a general fix because it's affecting a lot of our users. Le lundi 4 j

Re: AuthorizationError.CUSTOMER_NOT_ACTIVE

We're doing the most basic of calls: adwordsClient = getAdwordsClient(refreshToken, clientCustomerId=None) customerService = adwordsClient.GetService('CustomerService', version='v201802') accounts = customerService.getCustomers() which is just getting a list of customer accounts, without setting

Re: AuthorizationError.CUSTOMER_NOT_ACTIVE

We are in the exact same case as Alon reported. No customer id specified, working account. If you have any details under those conditions, I would be grateful you to share the fix in public rather than in private. Thanks Le lundi 4 juin 2018 22:10:04 UTC+2, Alon Diamant a écrit : > > We're doi

Re: Users suddenly getting errors for [AuthorizationError.CUSTOMER_NOT_ACTIVE @ ; trigger:‘’]

Hi Alon, To clarify, are you saying that a user who has access to an active manager account, which also happens to manage a client account that is currently in "Setup in progress" status is getting CUSTOMER_NOT_ACTIVE (while performing CustomerService.getCustomers()

Re: Users suddenly getting errors for [AuthorizationError.CUSTOMER_NOT_ACTIVE @ ; trigger:‘’]

Hi there, The case is the following: User u...@gmail.com has admin access to two customer accounts: Manager Account M Client Account C, which is in "setup mode" It also happens to be that Manager Account M manages a Client Account X. Both M and X are completely valid, and work fine via UI, no w

Re: PHP Adwords API - refresh_token authorization

Hello Nik, For the PHP client library, it is highly recommended that you use adsapi_php.ini file to set the OAuth2 credentials. If you don't want to or can't use one, you can use the OAuth2 token and ads session builders instead to set the same information. Please check this guide

Re: Creating a copy of Campaign when I'm creating the criterion I recibe the error "Unmarshalling Error: cvc-type.2: The type definition cannot be abstract for element ns1:lhsOperand."

El viernes, 25 de mayo de 2018, 5:21:49 (UTC-5), Raul Pinedo escribió: > > Hi > > I'm creating a copy of a campaign that I had, but when I'm creating the > criterion for the campaign I get this error, Do you know why this could be? > > I'm using the PHP Libs. > > *"google/apiclient": "^2.2",*