Hi,
Thank you for reaching out to the Google Ads API support team.
After reviewing your concern, I understand that you have applied for basic
access and haven’t received any response. Since the access requests are handled
by the Google Ads API Compliance team, we are transferring the case to
Hi,
Thank you for contacting the Google Ads API support team.
By reviewing your concern, I understand that you are trying to create audience
segments of type Life Events and Detailed Demographics for AdGroups via API and
trying to read the AdGroup data, but it resulted as
Hi,
Thank you for contacting the Google Ads API support team.
By reviewing your concern, I understand that you are trying to know which
parameter needs to be used for tracking assetGroup. In order to investigate
your issue further, could you please provide us with an uncropped UI
Hi,
Thank you for contacting the Google Ads API support team.
After reviewing your concern, I understand that you have applied for the basic
API access a week ago and haven't received any response yet. Since the access
requests are handled by the Google Ads API Compliance team, we are
No response yet from my colleague on the campaign team. I'll post a response
here as soon as I hear something.
This message is in relation to case "ref:!00D1U01174p.!5004Q02q9T1G:ref"
Thanks,
Bob Hancock
Google Ads API Team
--
--
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us
Hi,
Thank you for getting back to us.
As requested, we can continue our discussion on this thread only. I would like
to inform you that both GoogleAdsService.SearchStream and
customers.googleAds.searchStream should return the same response.
GoogleAdsService.SearchStream is a service available
Hi Oksana,
Thank you for reaching out to the Google Ads API support team.
I see that you have already raised this concern on another thread with the
subject “Potential bug with 'metrics.phone_calls'” and we have already
responded there for this issue. To avoid multiple threads on the same
This was just passed to me and I'm consulting with one of my colleagues who
works on this area of the API. I will respond here when I have a response.
This message is in relation to case "ref:!00D1U01174p.!5004Q02pRLZH:ref"
Thanks,
Bob Hancock
Google Ads API Team
--
--
Hi,
Thank you for reaching out to the Google Ads API support team.
I see that you have already raised this concern on another thread with the
subject "No response from ads api team multiple attempts" and we have already
responded there for this issue. To avoid multiple threads on the same
Hi,
Thank you for reaching out to the Google Ads API support team.
After reviewing your concern, I understand that you have applied for basic
access and haven’t received any response. Since the access requests are handled
by the Google Ads API Compliance team, we are transferring the case to
Hi Michael,
Thank you for reaching out to the Google Ads API support team.
By reviewing your concern, I understand that your concern is regarding the
shopping campaign. Could you please confirm if you are using Google Ads API? If
yes, I would kindly request you to provide us with the complete
Hi,
Thank you for reaching out to the Google Ads API support team.
By reviewing your concern, I understand that while retrieving the campaign cost
data you have observed discrepancies between the information displayed in the
Google Ads user interface and the data retrieved through the Google
Hi,
Thank you for reaching out to the Google Ads API support team.
After reviewing your concern, I understand that you have applied for API basic
access.
Since the access requests are handled by the Google Ads API Compliance team, we
are transferring the case to the Ads API Compliance team.
Hi Mehmet,
We are adding the compliance team again in this email thread. Going forward
contact them for further updates on your access request. Kindly note that we
are able to assist you only with technical queries/concerns related to Google
Ads API.
@ads-api-compliance-team,
Please look
Hi,
Thank you for reaching out to the Google Ads API support team.
After reviewing your concern, I understand that you have submitted an
application for the basic access and have not received any update. Since the
access requests are handled by the Google Ads API Compliance team, I would
Hi,
Thank you for getting back to us.
Your concern is still under investigation and we have no updates at the moment.
However, allow me to follow up on this with the rest of the team. Thank you for
your patience.
This message is in relation to case "ref:!00D1U01174p.!5004Q02Rvu4j:ref"
Thanks,
Hi,
Please ignore my previous response.
Thank you for reaching out to the Google Ads API support team.
After reviewing the provided logs, I understand that you are encountering
LISTING_GROUP_UNIT_CANNOT_HAVE_CHILDREN error. Please note that the listing
group unit you are creating should not
Hi,
Thank you for getting back to us.
Could you please provide the uncropped UI screenshot of the statements that you
want to fetch via the API? You can send the details via Reply privately to the
author option, or direct private reply to this email.
This message is in relation to case
Hi,
Thank you for reaching out to the Google Ads API support team.
After reviewing your concern, I understand that you are encountering the error
"VALUE_MUST_BE_UNSET" when trying to set a deep link with final_app_urls.
In order to assist you further, could you provide us with the complete API
Hi Danny,
Thank you for reaching out to the Google Ads API support team.
Please find the answers for your questions below:
1. Let's say that I already have a master MCC which already has basic access. A
sub-MCC account without basic access is then assigned to the master MCC. Can I
take action
Thanks for the data.
I saw that in your first interaction, provided the campaign id. If this is the
one the consistently returns the error, please confirm.
The error indicates that grpc has encountered an error and provided the
stacktrace that is in the logs. This only indicates that an
Hi,
Thank you for contacting the Google Ads API support team.
After reviewing your concern, I understand that you have applied for the basic
API access and are waiting for the response. Since the access requests are
handled by the Google Ads API Compliance team, we are transferring the case to
Hi Simone,
Thank you for getting back to us.
Since the access requests are handled by the Google Ads API Compliance team, we
are transferring the case to the Google Ads API Compliance team.
@Compliance team, please confirm if you are able to assist in the below access
request.
Summary:
The
Hi,
Thank you for reaching out to the Google Ads API support team.
After reviewing your concern, I understand that you have submitted a request
for the basic access of Google Ads API developer token and waiting for a
response from the team.
Since the access requests are handled by the Google
Hello -
This issue is still being worked on, unfortunately. I was able to test the
behavior, and it is possible to create App Ads if you do not set the
mandatory_ad_text field. Once I have more details, I'll follow up on this
thread.
This message is in relation to case
I see you are using a Python library and I will assume that it is ours that is
found at https://github.com/googleads/google-ads-python.
Please send me:
The version of python you are using. `python -V' at the command line.
The version of our client library you are using.
Your list of
Hi,
Thank you for contacting the Google Ads API support team.
After reviewing your concern, I understand that you have applied for the basic
API access and are waiting for the response. Since the access requests are
handled by the Google Ads API Compliance team, we are transferring the case to
Hi,
Thank you for contacting the Google Ads API support team.
After reviewing your concern, I understand that you have applied for the basic
API access and are waiting for the response. Since the access requests are
handled by the Google Ads API Compliance team, we are transferring the case to
Hi,
Thank you for getting back to us..
After reviewing your concern, I understand that you have submitted an
application for the basic access of Google Ads API developer token and have not
received any update.
Since the access requests are handled by the Google Ads API Compliance team, we
Hi,
Thank you for reaching out to the Google Ads API support team.
By reviewing your concern, I understand that you are having data issues after
uploading the customer list.
Could you please confirm if you are using the Google Ads API or Google Ads UI?
If you are using the Google Ads API, in
Hi,
Thank you for contacting the Google Ads API support team.
After reviewing your concern, I understand that you have applied for the basic
API access 2 weeks ago and haven't received any response yet. Since the access
requests are handled by the Google Ads API Compliance team, we are
Hi,
Thank you for getting back to us.
If you currently have basic access level and you would like to apply for
unlimited Google Ads API operations, fill out the standard access application
form. The standard access level are only granted to developers who require
unlimited Google Ads API
Hi,
Thank you for contacting the Google Ads API support team.
After reviewing your concern, I understand that you have applied for the basic
API access and are waiting for the response. Since the access requests are
handled by the Google Ads API Compliance team, we are transferring the case to
Hi,
Thank you for contacting the Google Ads API support team.
According to the API documentation, all the calls to the Google Ads API calls
must be authorized through OAuth2 and follow the process of OAuth2 in the
Google Ads API. I can confirm that it is not possible to get the data or make
Hi,
Thank you for contacting the Google Ads API support team.
According to the API documentation, all the calls to the Google Ads API calls
must be authorized through OAuth2 and follow the process of OAuth2 in the
Google Ads API. I can confirm that it is not possible to get the data or make
Hi,
Thank you for reaching out to the Google Ads API support team.
Please be informed that I have removed your response from the forums as it
contains the PII information.
By reviewing your concern, I understand that you are encountering a
RESOURCE_NAME_MALFORMED error, which indicates that
Hi Ritika,
Thank you for reaching out to the Google Ads API support team.
Upon checking, I understand you have provided the error logs but kindly note
that error logs are not sufficient to investigate the issue so please provide
us complete API logs (request and response with request-id and
Hi,
Thank you for getting back to us.
Glad to hear that you have found the solution and resolved the issue. If you
have any more queries related to Google Ads API, please feel free to get back
to us.
This message is in relation to case "ref:!00D1U01174p.!5004Q02pVbeZ:ref"
Thanks,
Google Ads
Hi,
Thank you for getting back to us.
In order to investigate your issue, kindly provide us with the customer-id and
updated complete API logs (request and response with request-id and request
header) generated at your end to assist you better.
If you are using a client library and haven't
Hi,
Thank you for getting back to us.
Upon checking your Google Ads account (607-480-7047), I can confirm that you
have been approved with Standard access for your developer token. Permissible
use is allocated based on intended use of the Google Ads API and only applies
to basic access and
Hi,
Thank you for contacting the Google Ads API support team.
After reviewing your concern, I understand that you have applied for the basic
API access and are waiting for the response. Since the access requests are
handled by the Google Ads API Compliance team, we are transferring the case to
Hi,
Thank you for reaching out to the Google Ads API support team.
After reviewing your concern, I understand that your query is related to
suspended accounts. Please be informed that Google Ads accounts will not
receive any warnings related to account suspensions through API.
Advertisers
Hi,
Thank you for getting back to us.
We are getting the value of the "metrics.phone_calls" field as 2 in both the
scenarios with segments.ad_network_type and without segments.ad_network_type
our end. You can try making a request using the Method:
customers.googleAds.searchStream.
This
Hi,
Thank you for contacting the Google Ads API support team.
After reviewing your concern, I understand that you have applied for the basic
API access and are waiting for the response. Since the access requests are
handled by the Google Ads API Compliance team, we are transferring the case to
Hi,
Thank you for contacting the Google Ads API support team.
To better understand your concerns, could you please provide us with the
complete API logs (request and response with request-id and request header) and
uncropped error screenshots to further investigate this issue.
If you are
Hi,
Thank you for reaching out to the Google Ads API support team.
After reviewing your concern, I understand that you are unable to retrieve the
campaign.asset_automation_settings field (added in v15) via the Google Ads API.
Kindly note that the Google Ads API mirrors the Google Ads UI. So,
Hi,
Thank you for reaching out to the Google Ads API support team.
After reviewing your concern, I understand that you have submitted a request
for the Basic access of Google Ads API developer token and waiting for a
response from the team.
Since the access requests are handled by the Google
Hi,
Thank you for reaching out to the Google Ads API support team.
Please disregard my previous email. By reviewing your concern, I understand
that you are getting 'INTERNAL_ERROR' with status code 500 while fetching the
campaign_search_term_insight via Google Ads API. Kindly note that the
Hi,
Thank you for reaching out to the Google Ads API support team.
By reviewing your concern, I understand that you are getting 'INTERNAL_ERROR'
with status code 500 while updating the SKAN schema using the Google Ads API.
Kindly note that the INTERNAL_ERROR occurs when something unexpected
Hi,
Thank you for reaching out to the Google Ads API support team.
By reviewing your concern, I understand that you are trying to create a callout
asset using the Google Ads API. After creating the Callout asset, you are
receiving a null response. To investigate the issue further, please
Hi,
Thank you for reaching out to the Google Ads API support team.
After reviewing your concern, I understand that you have applied for the Basic
access of Google Ads API developer token and waiting for a response from the
team.
Since the access requests are handled by the Google Ads API
Hi,
Thank you for reaching out to the Google Ads API support team.
After reviewing your concern, I understand that you have submitted a request
for the Standard access of Google Ads API developer token and waiting for a
response from the team.
Since the access requests are handled by the
Hi,
Thank you for reaching out to the Google Ads API support team.
Please find below responses for your queries:
1. What is a Callout feed placeholder ??
A callout feed placeholder is a type of ad extension that allows you to add
additional information to your text ads, such as your company's
Hi,
Thank you for getting back to us.
After reviewing your concern, I understand that you have submitted a request
for the basic access of Google Ads API developer token and waiting for a
response from the team.
Since the access requests are handled by the Google Ads API Compliance team, we
Hi Team,
Thank you for getting back to us.
Sorry for the inconvenience. After reviewing your concern, I would recommend
you reaching out to the Google Ads Product support team as they are better
equipped to address your concerns. Please note that we can only assist with
issues/concerns
Hi,
Thank you for reaching out to the Google Ads API support team.
By reviewing your concern, I understand that you want to filter the data using
an 'OR' operator with the WHERE clause. I would like to inform you that the
WHERE clause specifies conditions to apply when filtering data for the
Hi,
Thank you for reaching out to the Google Ads API support team.
After reviewing your concern, I understand that you want to upgrade the API
access from basic to standard. Since the access requests are handled by the
Google Ads API Compliance team, we are transferring the case to the Ads API
Hi,
Thank you for reaching out to the Google Ads API support team.
After reviewing your concern, I understand that your issue is that you applied
for API - Basic Access, but you have not received any response. Since the
access requests are handled by the Google Ads API Compliance team, we are
Hi,
Thank you for getting back to us.
Kindly note that the Google Ads UI screenshot you provided was cropped, so I
would kindly request you to provide an uncropped screenshot of the Google Ads
UI. Since you are utilizing the Google Ads API for the purpose of uploading
contacts to the custom
Hi,
Thank you for reaching out to the Google Ads API support team.
By reviewing your concern, I understand that according to the REST
documentation you can generate Campaign or AdGroup Criteria through a request,
but these criteria are not being displayed within your Google Ads UI. In order
Hi,
Thank you for getting back to us.
I see that you have already raised this concern on another thread with the
subject "no response for google ads api token application" and we have already
responded there for this issue. To avoid multiple threads on the same issue,
please take a look at
Hi,
Thank you for reaching out to the Google Ads API support team.
After reviewing your concern, I understand that you have submitted the form for
basic access to developer token and haven't received a response. Since the
access requests are handled by the Google Ads API Compliance team, we
Hi,
Thank you for reaching out to the Google Ads API support team.
After reviewing your concern, I understand that you have submitted the form for
basic access to developer token and haven't received a response. Since the
access requests are handled by the Google Ads API Compliance team, we
Hi Team,
Thank you for reaching out to the Google Ads API support team.
After reviewing your concern, I understand that you have requested for API
access and you haven't received any updates on your application status. If you
currently have a test account access level developer token and you
Hi,
Thank you for your patience.
I would suggest you to try the below query and let us know your response. If
you still find the discrepancy, please provide us the complete request and
response logs with request-id and request header, so that we can investigate
this issue further.
Query:
Hi,
Thank you for reaching out to the Google Ads API support team.
After reviewing your concern, I understand that you have submitted an
application for the Google Ads API developer token access and have not received
any update regarding the approval of this application.
Since the access
Hi,
Thank you for reaching out to the Google Ads API support team.
I see that you have already raised this concern on another thread with the
subject “No response from Basic API token request” and we have already
responded there for this issue. To avoid multiple threads on the same issue,
Hi,
Thank you for getting back to us.
@Compliance team, please find the below information provided by the user for
the basic access request.
Summary: The user has applied for basic access with the below details.
Google Ads Manager Account (MCC) ID: 121-397-5166
Cases ID: No case Id
Access
Hi,
Thank you for getting back to us.
I will check with our team regarding your issue and one of my team members will
reach out to you once we have an update on this. Meanwhile, your patience is
highly appreciated.
This message is in relation to case "ref:!00D1U01174p.!5004Q02pWA9C:ref"
Hi Simone,
Thank you for reaching out to the Google Ads API support team.
After reviewing your concern, I understand that you are encountering an error
with the error message "The end time is invalid." while trying to make
forecasts via the Google Ads API for a 12-month period.
In order to
Hi,
Thank you for reaching out to the Google Ads API support team.
I would recommend you to refer to the metrics.cost_micros to determine total
daily spend on Google Ads via Google Ads API. It gives the sum of your
cost-per-click (CPC) and cost-per-thousand impressions (CPM) costs during the
Hi,
Thank you for reaching out to the Google Ads API support team.
Based on the information provided, I understand that you are seeing the
discrepancy for number of clicks of a audience segment between the Google Ads
UI and API. Could you please provide us with the uncropped UI screenshot
Hi,
Thank you for contacting the Google Ads API support team.
Please note that this product officially offers support in English only. It
would be best to reply in English if you can. If not, we will try to use Google
Translate to support you as best as we can.
Based on the information
Hi,
Thank you for reaching out to the Google Ads API support team.
After reviewing your concern, I understand that you would like to know when the
'v15' Google Ads API Client library for Ruby will be available.
As your query is more specific to the Ruby client library, I would suggest you
Hi Stepanian:
Iv v15 AdGroupAdAssetView.source was corrected so that it now correctly
identifies the source of the Asset. There is still a bug with Asset.source
where is sometimes return unreliable results, particularly for Text assets.
This is is actively being worked on, but I don't have an
Hi,
Thank you for getting back to us.
According to the Google Ads dashboard , I can confirm that there is no issue in
the Google Ads API. To analyse the issue further as mentioned earlier, could
you please provide us with the complete API logs (request and response with
request-id and request
Hi,
Thank you for reaching out to the Google Ads API support team.
By reviewing your query, I understand that you have submitted an application
for the Google Ads API developer token and have not received any update.
Kindly confirm whether you have applied for basic access or standard access
Hi Mike,
Thank you for reaching out to the Google Ads API support team.
After reviewing your concern, I understand that you are encountering an error
"The error code is not in this version" when trying to create an asset group
under a PMax campaign.
Kindly note that, an asset group is a
Hi Alexandre,
Unfortunately I don't have any other details other than that this field isn't
available in the API. If that does change at some point, it will be captured
either in a blog post, or in the release notes of an upcoming release.
This message is in relation to case
Hi,
Thank you for reaching out to the Google Ads API support team.
By reviewing your query, I understand that your concern is regarding the Google
Ads Scripts. Please note that our team can only assist with the technical
queries or concerns related to the Google Ads API.
As this issue is
Hi,
Thank you for getting back to us.
Kindly note that access related concerns are out of scope for our team. Since
the access requests are handled by the Google Ads API Compliance team, we are
transferring the case to the Ads API Compliance team.
@Compliance team, please confirm if you are
Hi,
Thank you for reaching out to the Google Ads API support team.
After reviewing your concern, I understand that you have applied for Basic
access to the Google Ads API.
Since the access requests are handled by the Google Ads API Compliance team, we
are transferring the case to the Ads API
Hi,
Thank you for reaching out to the Google Ads API support team.
After reviewing your concern, I understand that you have applied for API access
and you haven't received any updates on your application status.
Since the access requests are handled by the Google Ads API Compliance team, we
Hi,
Thank you for getting back to us.
Please note that If you set the "user_identifiers" field when uploading
conversions using only click IDs, Google Ads treats the upload operation as an
upload for enhanced conversions for leads. As you want to Implement Enhanced
Conversions for Web, I
Hi,
Thank you for reaching out to the Google Ads API support team.
Please find the response to your queries respectively.
The imported event includes an order ID that was previously recorded, so the
event was not processed.
Based on the docs, it is mentioned that ORDER_ID_ALREADY_IN_USE. so I
Hi Team,
Thank you for reaching out to the Google Ads API support team.
After reviewing your concern, I understand that you have applied for API access
and you haven't received any updates on your application status.
Since the access requests are handled by the Google Ads API Compliance team,
Hi,
Thank you for getting back to us.
To assist you further on this, could you elaborate on your query and provide us
the below details:
Google Ads Manager Account (MCC) ID
Access Type?
Cases ID (If any generated)
This message is in relation to case "ref:!00D1U01174p.!5004Q02pUTdB:ref"
Hi,
Thank you for reaching out to the Google Ads API support team.
Could you please confirm if your concern is related to the Google Analytics API?
If yes, kindly confirm, so that we can route you to the Google Analytics API
support team to assist you further.
This message is in relation to
Hi,
Thank you for getting back to us.
Yes, sending the user identifiers together with the ClickConversion API call
will work the same as first sending a ClickConversion with the gclid and order
id and then afterwards sending a ConversionAdjustment API call with the hashed
email, hashed phone
Hi,
Thank you for getting back to us.
Please note that we can only assist with technical queries/concerns related to
the Google Ads API. For the Python Client library build issues, I would suggest
you to post your query on Google Ads Python Github issue tracker as they are
more equipped to
Hi,
Thank you for contacting the Google Ads API support team.
After reviewing your mail, it seems that your issue is related to the Google
Business Profile. I would recommend reaching out to the Google Business Profile
support team as they are better equipped to address your concerns. Please
Hi,
Thank you for reaching out to the Google Ads API support team.
Can you please provide us with the playlist link you are referring to?
Could you please confirm whether you are using Google Ads API? If yes, could
you please elaborate more on the issue you are facing?
In order to assist you
Hi,
Thank you for reaching out to the Google Ads API support team.
After reviewing your concern, I understand that you have applied for API access
and you haven't received any updates on your application status.
Since the access requests are handled by the Google Ads API Compliance team, we
Hi,
Thank you for reaching out to the Google Ads API support team.
After reviewing your concern, I understand that you want to create a new Google
Ads account under your MCC without using your MCC payment profile. I would
recommend that you refer to the Help Center article link for more
Hi Kuldeep,
I was able to confirm that phone_number won't be exposed in the API due to
privacy concerns.
This message is in relation to case "ref:!00D1U01174p.!5004Q02pQTee:ref"
Thanks,
Ben Karl
Google Ads API Team
--
--
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us on our
Hi Team,
Thank you for getting back to us.
To investigate further, please provide complete UI screenshots highlighting the
additional conversions. Additionally, include the complete API request and
response in text format that you are using for uploading the conversions. For
more information
Hi,
Thank you for reaching out to the Google Ads API support team.
After reviewing your concern, I understand that, when you query the change
events for ad groups, few of the returned ad groups have no ID attribute.
Kindly note that the Google Ads API mirrors the Google Ads UI. With that,
Hi,
Thank you for reaching out to the Google Ads API support team.
After reviewing your concern, I understand that you have submitted an
application for the basic access of Google Ads API developer token and have not
received any update.
Since the access requests are handled by the Google Ads
Hi,
Thank you for getting back to us.
By reviewing your concern, I understand that you have a few questions related
to the Google Ads API.
Please find the answers for your questions below:
1. Is there any problem with the following implementation for sending
conversion data from the server
Hi,
Thank you for reaching out to the Google Ads API support team.
By reviewing your query, I understand that you are facing an issue with Search
Ads 360.
As this issue is related to the Search Ads 360, I would recommend reaching out
to the Search Ads 360 product support team as they are well
901 - 1000 of 5030 matches
Mail list logo