Re: Account labels in API are not correct

Thanks Dorian. That explains exactly what is happening. We're seeing different labels dependent on which MCC ID we use to retrieve the data. It's very confusing though why this was designed to work like this! Oliver On Wednesday, 29 August 2018 08:16:33 UTC+1, Dorian Kind wrote: > > Hi, > >

Re: Account labels in API are not correct

Hi, something to be aware of is that account labels are associated with a specific client manager account. The same account will appear to have different labels depending on which MCC account ID you provide for the call to the ManagedCustomerService. Just in case that might be the cause of the

Re: Account labels in API are not correct

Hi Oliver, Thank you for providing additional information. However, I could not proceed with the investigation without having your SOAP logs. Could you tell which client library you are using so I could provide you information on

Re: Account labels in API are not correct

Hi Oliver, To better investigate this issue, could you provide the complete SOAP request and response logs when you encountered retrieving the account labels of your sub MCC accounts that does not match its actual labels? Also, could you provide a screenshot showing those sub accounts with thei

Account labels in API are not correct

We use *ManagedCustomer.accountLabels* to retireve the account lables for all accounts in a hierarchy of an MCC together with all its sub MCCs. The account labels returned for the sub MCCs do not match the labels those accounts actually have. This issue seems to happen only for the sub MCCs. A