Re: ReportDownloadError.ERROR_GETTING_RESPONSE_FROM_BACKEND

Hi Oksana, There are no specific recommendations for delay and number of attempts to download the report successfully. You just have to make sure that you are not downloading a report that is too large. You can ensure this by reducing the selected fields, adding more conditions, or by using a s

Re: ReportDownloadError.ERROR_GETTING_RESPONSE_FROM_BACKEND

Thanks Dannison! We see this error being temporary, any recommendations on delay and number of attempts for report creation? This would be the best way for us to change our code with the smallest impact. Thanks! Oksana On Wednesday, August 7, 2019 at 9:01:39 AM UTC+3, adsapiforumadvisor wrote: >

Re: ReportDownloadError.ERROR_GETTING_RESPONSE_FROM_BACKEND

Hi Oksana, I am a colleague of Sai, and I will be assisting you with your concern here. My apologies for the delayed response. I have received your private response. To prevent encountering this error in your future downloads, I would suggest you to lessen your selected fields and download them

Re: ReportDownloadError.ERROR_GETTING_RESPONSE_FROM_BACKEND

Hi guys! I've sent details privately at July 17, but I haven't received any response so far. The issue is still actual for us, please let me know if I need to re-send detailed info... Thanks! Oksana On Tuesday, July 16, 2019 at 10:32:45 PM UTC+3, adsapiforumadvisor wrote: > > Hello Oksana, > >

RE: ReportDownloadError.ERROR_GETTING_RESPONSE_FROM_BACKEND

Hello Oksana, In General we see that when you are requesting a very large amount of data you might hit this error. To see exactly what request you are making and the size of the file that is retrieving please share the report definition and the client customer id from which you are pulling the

RE: ReportDownloadError.ERROR_GETTING_RESPONSE_FROM_BACKEND

Hello Oksana, Could you please confirm if the issue with the report downloaded still exists? Regards, Sai Teja, AdWords API Team =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog and discussion group: http://googleadsdeveloper.blogspot.com/search/label/adwords_api

Re: ReportDownloadError.ERROR_GETTING_RESPONSE_FROM_BACKEND

Let me share here result of private correspondence just in case it could be helpful to others: "Hello Oksana, Your request seems good. Looks like the errors related to report downloader may be due to the on-going issue we are facing. Our team is actively working on it. I will update you once I

RE: ReportDownloadError.ERROR_GETTING_RESPONSE_FROM_BACKEND

Hello Oksana, Could you please share the report definitions/requests you are trying to take a further look? You could use reply privately to the author option while sharing the information requested. Regards, Sai Teja, AdWords API Team =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also fin

Re: ReportDownloadError.ERROR_GETTING_RESPONSE_FROM_BACKEND

Try increasing your api.adwords.reportDownloadTimeout setting in the ads.properties file. Increasing this to 36 worked for us for this same issue. On Friday, August 12, 2016 at 4:50:40 AM UTC-4, Rui Zhang wrote: > > I have two adwords sub-accounts. > When i download reports (api v201605) ,

Re: ReportDownloadError.ERROR_GETTING_RESPONSE_FROM_BACKEND

Hi Rui, I was not able to reproduce the error using your AWQL query. I would like to confirm with you first if this might be a temporary issue and ask you to try again? If the issue persists, could you provide the *clientCustomerId* you used where the reports fail? Please reply using *Reply pri

Re: ReportDownloadError.ERROR_GETTING_RESPONSE_FROM_BACKEND when I use "CONTAINS_NONE"

Hi, Thanks for your response, I have found my error. I search by labelName, not by labelId so I have this error. Best regards, Cabirol Florian. On Tuesday, April 26, 2016 at 2:58:44 PM UTC+2, flo...@ikom.fr wrote: > > Hello, > > I have some problems with the use of the "CONTAINS_NONE"or othe

Re: ReportDownloadError.ERROR_GETTING_RESPONSE_FROM_BACKEND when I use "CONTAINS_NONE"

Hi, I noticed you didn't select the field "Labels". Could you add that field and try again? Thanks, Yin, AdWords API Team. -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog and Google+: https://googleadsdeveloper.blogspot.com/ https://plus.google.com/+GoogleA

Re: ReportDownloadError.ERROR_GETTING_RESPONSE_FROM_BACKEND, Trigger: Unable to read report data

Hi, Glad to hear that your issue has been resolved. Thanks for the compliment, and like always, let us know if you need any help. Cheers, Anthony AdWords API Team -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog and Google+: https://googleadsdeveloper.blogspot.c

Re: ReportDownloadError.ERROR_GETTING_RESPONSE_FROM_BACKEND, Trigger: Unable to read report data

Okay, it started working now. It was down for about 30 minutes, but not for all adwords accounts. At that time, the adwords interface also seemed to have issues. AdWords (and AdWords API) team is one of the most responsive teams I've seen in terms of resolving downtimes and such issues. Kudos!

Re: ReportDownloadError.ERROR_GETTING_RESPONSE_FROM_BACKEND error

Hi Nick, Have you changed anything in your account recently (added lots of new products or subaccounts, for example)? Also, please be sure to retry your report request if things are not working, as sometimes intermittent errors can occur for inexplicable reasons. See our Best Practices Guide

Re: ReportDownloadError.ERROR_GETTING_RESPONSE_FROM_BACKEND

Thanks for the details. Please let us know if re-ordering helped. -Danial. On Friday, April 17, 2015 at 12:17:57 PM UTC+3, Sandy B. wrote: > > Hi Danial, > > it seems that last night nothing failed. I hope its a good sign. The > timezone I missed is GMT+2. > > We will check if we can reduce t

Re: ReportDownloadError.ERROR_GETTING_RESPONSE_FROM_BACKEND

Hi Danial, it seems that last night nothing failed. I hope its a good sign. The timezone I missed is GMT+2. We will check if we can reduce the 300 requests in any way but we see less chances for it. Actually we do the retry direct after the failed request and put it not again at the end of

Re: ReportDownloadError.ERROR_GETTING_RESPONSE_FROM_BACKEND

Hello Sandy, Which timezone are these timestamps in? GMT+2? 300 concurrent requests sounds a bit extreme. How long does the overall process takes? Can you consider lowering the concurrency level? We'll if anything can be improved from our side, but generally we expect some low number of failu

Re: ReportDownloadError.ERROR_GETTING_RESPONSE_FROM_BACKEND

Hi Danial, i checked the nightly failure mails and our problem account failed again at 1:44:16. some other accounts and times in the last 24 h which failed: 23:37:18 - 3525325529 22:44:12 - 1838456912 18:22:46 - 4489247030 17:05:45 - 1773762480 14:53:37 - 6365852806 13:44:52 - 4854490525 13:25:1

Re: ReportDownloadError.ERROR_GETTING_RESPONSE_FROM_BACKEND

Hi Josh, It's working perfect ! Many thanks, Marc On Wednesday, 15 April 2015 19:45:36 UTC+2, Josh Radcliff (AdWords API Team) wrote: > > Hi Marc, > > A fix for this issue went out last night (4/14). Please let me know if you > are still seeing this problem in today's report requests. > > Tha

Re: ReportDownloadError.ERROR_GETTING_RESPONSE_FROM_BACKEND

Hi Marc, A fix for this issue went out last night (4/14). Please let me know if you are still seeing this problem in today's report requests. Thanks, Josh, AdWords API Team On Saturday, April 11, 2015 at 3:07:29 AM UTC-4, marco_f wrote: > > Thank you for the update. > > Marc > > Le vendredi 10

Re: ReportDownloadError.ERROR_GETTING_RESPONSE_FROM_BACKEND

Hello Sandy, I ran the report for this account a few times at different daytime and it worked well -- returned in seconds. Do you see this issue for this particular account regularly, or is sporadic? Can you send me a few recent examples of CID - timestamp (no older than 24 hours)? How exact

Re: ReportDownloadError.ERROR_GETTING_RESPONSE_FROM_BACKEND

Hi Danial, thx for your response. The clientCostumerId for this account is '8767143936' (but some other accounts are affected too). Sry for the confusion with the daterange. i forgot to write, that our script is splitting the daterange after every failure till it tries a single date to get.

Re: ReportDownloadError.ERROR_GETTING_RESPONSE_FROM_BACKEND

Hello Sandy, What is the clientCustomerId of the account this report fails for? Also, note this definition covers two days, I suggest trying with a single day (min == max in dateRange). -Danial, AdWords API Team. On Tuesday, April 14, 2015 at 5:19:42 PM UTC+3, Sandy B. wrote: > > Hi All, >

Re: ReportDownloadError.ERROR_GETTING_RESPONSE_FROM_BACKEND

Thank you for the update. Marc Le vendredi 10 avril 2015 22:32:35 UTC+2, Josh Radcliff (AdWords API Team) a écrit : > > Hi, > > We're aware that some users are encountering this issue with the > AD_PERFORMANCE_REPORT and are looking into it. I'll post an update here as > soon as I have more in

Re: ReportDownloadError.ERROR_GETTING_RESPONSE_FROM_BACKEND

Hi, We're aware that some users are encountering this issue with the AD_PERFORMANCE_REPORT and are looking into it. I'll post an update here as soon as I have more information. In the meantime, you might try setting *includeZeroImpressions* to *true*, as that will exclude zero impressions

Re: ReportDownloadError.ERROR_GETTING_RESPONSE_FROM_BACKEND

Hi, Are you seeing this error on *every* request or only for a small portion of requests? Per our Best Practices guide , your application should retry requests on this type of transient error. Thanks, Josh, Ad

Re: ReportDownloadError.ERROR_GETTING_RESPONSE_FROM_BACKEND

Simon, Please send me the failed request/report query in private. Thanks, Ray On Thursday, August 21, 2014 6:38:59 PM UTC-4, Simon wrote: > > Hello, > > I am constantly getting: > > ReportDownloadError.ERROR_GETTING_RESPONSE_FROM_BACKEND > Trigger: Unable to read report data > Field Path: None

Re: ReportDownloadError.ERROR_GETTING_RESPONSE_FROM_BACKEND

I have rolled back my workarounds since I can no longer duplicate the issue. the work arounds I rolled back were limiting reports to 1 campaign and last 30 days instead of 10 campaigns and ALL_TIME. I assume someone fixed something internal in the meantime. On Wednesday, June 25, 2014 1:56:4

Re: ReportDownloadError.ERROR_GETTING_RESPONSE_FROM_BACKEND

Hello, Can you send an example report request that is failing and CID to me only using Reply to Author from the dropdown menu? Regards, Mike, AdWords API Team On Wednesday, June 25, 2014 4:56:42 PM UTC-4, mgrosso at RepairPal wrote: > > starting monday morning or sunday night any report taking

Re: ReportDownloadError.ERROR_GETTING_RESPONSE_FROM_BACKEND for CLICK_PERFORMANCE_REPORT for queries earlier than 90 days

Hello Sam, Click Performance report is now limited to 90 days in the past. Please see this announcement blog post: http://googleadsdeveloper.blogspot.com/2014/02/changes-to-gclid-field-length-in.html -Danial, AWords API Team. On Saturday, June 21, 2014 12:34:09 AM UTC+4, Sam Ingrassia wr

Re: ReportDownloadError.ERROR_GETTING_RESPONSE_FROM_BACKEND

Hi Madhav, Could you try running a smaller report by filtering for only some campaigns? ERROR_GETTING_RESPONSE_FROM_BACKEND is often associated with a backend timeout at our end due to lots of data being requested in a single report. Cheers, Anash P. Oommen, AdWords API Advisor On Sunday, Apr