Hi Dorian,
If you are sending the request and response logs, please use the Reply
privately to author option.
Thanks and regards,
Xiaoming, Google Ads API Team
Xiaoming
Google Ads API Team
ref:_00D1U1174p._5004Q28lLgW:ref
--
--
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us
Hi Dorian,
Thank you for reaching out. AuthorizationError.CUSTOMER_NOT_ACTIVE indicates
that the access is denied since the customer is not active. You would have to
reactivate it by following the instructions in this article and then make the
API call again. If you do have any other concerns,
Hi Xiaoming,
I think we're having somewhat of a misunderstanding here. When we try to
access these accounts over the API, we get a
AuthorizationError.CUSTOMER_NOT_ACTIVE error. I assumed that this happens
because the accounts are closed, but if I get you right then that's not the
actual cause
Hi Dorian,
Thank you for reaching out. As I said earlier the accounts created under the
test manager account are test accounts by default and they have the “Closed”
status in the first place. These accounts are not suddenly closed. To view
them, you would need to click on the down arrow next
Hi Xiaoming,
thank you for your message. I'm still wondering why all of those accounts
were suddenly closed and if there's any way to reactivate them so we don't
have to set them all up again.
Best,
Dorian
On Monday, 30 November 2020 at 21:52:33 UTC+1 adsapiforumadvisor wrote:
> Hi Dorian,
>
Hi Dorian,
Thank you for reaching out. The test account is with “closed” status and all
the test client accounts are invisible by default. To be able to see the test
client accounts under the test manager account, you would need to click on the
down arrow next to the test manager account
Hi,
we have a Google Ads test manager acccount containing a couple of test
accounts that we use for integration testing. Around two weeks ago, all of
those accounts were cancelled, seemingly without any notice being sent to
the account admin.
What's more, in contrast to regular Ads accounts
