From: *"George Skorup (Cyber Broadcasting) via Af"
> *To: *af@afmug.com
> *Sent: *Monday, December 1, 2014 11:13:06 PM
> *Subject: *[AFMUG] support call logging
>
> I'm wondering if anyone has ever tried this, or has it working, before I
> waste my time. I'm t
m: "George Skorup (Cyber Broadcasting) via Af"
To: af@afmug.com
Sent: Monday, December 1, 2014 11:13:06 PM
Subject: [AFMUG] support call logging
I'm wondering if anyone has ever tried this, or has it working, before I
waste my time. I'm talking about automatically opening a
We're about to outsource our level 1 support, 24/7. They will be able to
have read-only into aircontrol for seeing if the client radio is up, as
well as troubleshooting basic router issues.
Everything else gets elevated to us during normal business hours.
Commercial calls will get sent to our
I'm wondering if anyone has ever tried this, or has it working, before I
waste my time. I'm talking about automatically opening a ticket for all
inbound calls. Say something like osTicket and a SIP client registered
to the PBX listening for incoming calls.
