Re: [Evergreen-general] Claims Returned Item Status?

2024-01-26 Thread John Amundson via Evergreen-general
Hi, William: CW MARS using a status for this that we call "Claimed Returned". Some more answers below: Claims Returned item status: 1.Does the circulation remain open (still checked out to the patron) Yes and No. As far as the patron is concerned, it's returned, but it does stay open in

Re: [Evergreen-general] Inconsistent White Screens with Hatch

2023-11-07 Thread John Amundson via Evergreen-general
ber 7, 2023 3:59:15 PM >> *Subject: *Re: [Evergreen-general] Inconsistent White Screens with Hatch >> >> We are also experiencing this randomly throughout Missouri Evergreen. >> Thanks for the tips. >> >> Diane Disbro >> Pronouns: she/her >> Circulation

Re: [Evergreen-general] Inconsistent White Screens with Hatch

2023-11-07 Thread John Amundson via Evergreen-general
Thanks for the detailed reply, Dan. All good information to have. We're going to try Garry's solution and see if it works: "Try going into Chrome settings -> performance and turn off preload pages." So far so good, but it's only been a few minutes. John John Amundson | Library Applications

Re: [Evergreen-general] Inconsistent White Screens with Hatch

2023-11-07 Thread John Amundson via Evergreen-general
(PaILS) | SPARK* > > (717) 256-1627 | elizabeth.da...@sparkpa.org > > support.sparkpa.org | supp...@sparkpa.org > > > > *From:* Evergreen-general < > evergreen-general-boun...@list.evergreen-ils.org> *On Behalf Of *John > Amundson via Evergreen-general > *Sent:* Tue

Re: [Evergreen-general] Inconsistent White Screens with Hatch

2023-11-07 Thread John Amundson via Evergreen-general
rkpa.org > > support.sparkpa.org | supp...@sparkpa.org > > > > *From:* Evergreen-general < > evergreen-general-boun...@list.evergreen-ils.org> *On Behalf Of *John > Amundson via Evergreen-general > *Sent:* Tuesday, November 7, 2023 1:30 PM > *To:* Evergreen Discussion

[Evergreen-general] Inconsistent White Screens with Hatch

2023-11-07 Thread John Amundson via Evergreen-general
Hello! Historically we've found that bad installations of Hatch can lead to blank/white screens in Evergreen, and reinstalling Hatch usually resolves this. However, over the last week or so, we've started to receive reports of blank/white screens that we cannot seem to resolve. The problem is

Re: [Evergreen-general] [Evergreen-circ] Call Number Prefix ID's on Holds Pull List

2023-08-15 Thread John Amundson via Evergreen-general
Hi, Michele: This happens to us from time to time. It took a little digging, but I found an LP bug for it - https://bugs.launchpad.net/evergreen/+bug/1821179 It seems to happen on subsequent pull list prints, so my suggestion when it comes up is to exit out of the Pull List and then go back in

Re: [Evergreen-general] Is anybody interested in talking about Aspen discovery?

2023-06-28 Thread John Amundson via Evergreen-general
Lindsay, CW MARS will be implementing Aspen in the near future, and we'd be interested in hearing what's missing, as well. John John Amundson | Library Applications Supervisor | CW MARS jamund...@cwmars.org | 508-755-3323 x322 <%28508%29%20755-3323> https://www.cwmars.org he/him/his

Re: [Evergreen-general] Receiving Issuance Error

2023-06-05 Thread John Amundson via Evergreen-general
Gina, While I've never actually looked at the console messages (shame on me), we get similar reports from time to time. The Serials function can be very very finicky when it comes to the way issuances are made. If I had to guess, this is happening because you have a blank volume in the issuance

Re: [Evergreen-general] Stripe and OPAC Payments

2022-12-14 Thread John Amundson via Evergreen-general
rlton wrote: > Hi, > > On Wed, Dec 14, 2022 at 9:40 AM John Amundson via Evergreen-general < > evergreen-general@list.evergreen-ils.org> wrote: > >> We have one library that wants to allow payments on OPAC-only computers >> but not have them fully open to the

[Evergreen-general] Stripe and OPAC Payments

2022-12-14 Thread John Amundson via Evergreen-general
Hello! This is a question for those using Stripe for payment processing in the OPAC. We have found that if a computer is locked down and given access just to our OPAC URL, eCommerce payments are not possible, and the credit card form does not display. We have one library that wants to allow

Re: [Evergreen-general] Broad strokes

2022-10-06 Thread John Amundson via Evergreen-general
Make use of the browser environment! I think the best thing about the web client being in a browser is all the browser-based utility that comes along with that. - Right/control click to open links in new tabs. - Make use of the bookmark bar to house commonly accessed pages/functions.

Re: [Evergreen-general] Quipu eCard experience

2022-04-15 Thread John Amundson via Evergreen-general
Hi, Josh! We have had eCARD enabled in CW MARS since late last year. -- I'm just curious how the setup process went and how the day to day usage has been with it? I was on the periphery through a lot of the setup. I'm sure Jason Stephenson can talk to that a lot more. For my experience, I

Re: [Evergreen-general] See yesterday's pull list?

2021-11-05 Thread John Amundson via Evergreen-general
Hello, all. CW MARS had this same issue, so we contracted with Equinox to try to improve the situation Michele describes. This resulted in 2 new library settings: - "Pickup Library Soft Stalling Interval" - "Pickup Library Hard Stalling Interval" The first is an alternative to the