[android-developers] Re: How to diagnose a force close remotely?

2010-06-14 Thread JP
Before you go through the exercise of rooting the device etc., make sure you've verify that the new version of your app even runs on 1.5. I fell into that trap recently when I introduced a new, innocuous feature that relied on a piece of the SDK that wasn't available in 1.5. I never went back to t

[android-developers] Re: How to diagnose a force close remotely?

2010-06-14 Thread Jeremy Statz
I've had good luck with aLogCat, a log viewing application that's available free on the Android market. It has a 'send log' button built right in that'll attach the last thousand lines or so to an e- mail. I've several times asked the user to replicate the crash then use aLogCat to send it to me,

[android-developers] Re: How to diagnose a force close remotely?

2010-06-14 Thread Brad
Perfect! I'll try to set this up with the user. Poking around a little bit more I suspect (I'll confirm it w/the Log Collector) that the crash is occurring because the user updated from a copy protected version of my app to a non-copy protected version. Apparently this shouldn't be a problem, but