That requires localizing the server, which I have never had any cause to do, or
even test. What are the implications of doing that in an environment that has
never required localization??
Christopher Strauss, MSLS
Remedy Database Administrator
University of North Texas Computing Center
http://re
Hola entre el 25 de Abril y el 05 de Mayo tendre acceso limitado al correo
electronico ya que estare de viaje fuera de Venezuela, tratare de responder a
los correos en la medida de las posibilidades.
Cualquier requerimiento urgente llamar a Ester Salem al (212) 9594557.
___
Title: RE: Developer Job Opening
**
Robert and Axton, thanks for the support!
And Robert, gotta tell you I personally spent 10 years at NASA (Marshall
and Langley) as a software project manager. Glamorous and personally
rewarding, but not very rewarding financially. Then again, the well-pa
You can add an entry in the form "AR System Message Catalog", and then
change the message to whatever you like. We use "Login failed, check
you loginname and/or password"
But you still get the 329 error message number.
--
Jarl
On 4/25/06, strauss <[EMAIL PROTECTED]> wrote:
> Some of our security
Some of our security people have objected to the logon error one gets
when you use a valid Login Name but a bad password:
ARERR [329] Invalid password for an existing user
Has anyone had to deal with that before? If it is possible to change an
error message at the client level like that, I have
**
For those of you who interested in the next Texas Remedy
User’s Group meeting in Austin
on May 5, 2005 here is a synopsis of our fist sponsor’s 45 presentation:
Synopsis of presentation
Presenter Desi DosSantos VP of Product
Management AlarmPoint Systems
AlarmPoint Systems will
Hi, Balaji:
I didn't experience RPC Bind failures on 6.3, but we did on ARWeb 4.0.
However, UDP port 111 (Sun RPC) remained open when we upgraded to 6.3.
I do know that in ARWeb 4.0, we (at another worksite) had to open
traffic between the ARWeb server in the DMZ and the ARS server on the
interna
Title: Remedy Positions in Northern Virginia area
**
Hi List
We have immediate need for a highly skilled and experienced Remedy resource with experience customizing ITSM 6.0 for our customer in the Northern Virginia area.
Specific Skills required:
Technical skills & experience:
We have seen this same issue last week. Support seemed to be aware of this and
hinted to CMDB Patch 3 for a fix.
Probably not the answer you wanted to hear. We reverted to using the Class
Manager for all our attribute migrations (manually creating each change on dev,
tst and prd respectively)
Hello Listers,
ARS 6.3 Patch 13
Midtier 6.3 Patch 13
MS SQL 2000
Windows 2000 Server
I looked through the Archives for a reference to supplying a "Back"
button in Midtier but I didn't have much luck.
Has anyone done this via an Active Link?
I even tried a text field as a URL with GO BACK but i
Well, it looks like the reboot works. This must be one of those
undocumented features. Thanks to all!
Jim
-Original Message-
From: James Collins [mailto:[EMAIL PROTECTED]
Sent: Friday, April 21, 2006 2:25 PM
To: 'arslist@ARSLIST.ORG'
Subject: RE: Escalations not firing
Caig, warren, a
Use a table field instead of a character menu and you have a shot at
this UI effect.
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
Never ascribe to malice, that which can be expl
I have extended and created new classes on my development server (HP UX 11i,
Oracle 9i, ARS 6.3, CMDB1.1 patch002). Class like BMC_AssetBase,
BMC_ComputerSystem etc. were extended.
Using "Migrating a BMC Atrium CMDB from Development to Production" document, I
exported all the classe s and subcl
Tim,
There are very few places that a "clean" ARS application will contain
a server name string. Most should be a generic place holder that the
client/server expands as needed.
Things like the following would be good conditions to have a "hard
coded string" in ARS objects:
DSO objects
Acti
**
Well, one way to do this is to let an AL set a (display only) field and on submit/modify let a filter trigger on this field. It depends really on the conditions you have for the AL how to convert the behaviour so you can use a filter for the $TIMESTAMP$ variable.
On 4/24/06, Steve <[EMAIL PROTEC
**
We are currently moving our server set from one location to another while re-naming the server at the same time.
HPUX
Oracle 9
ARS 5.1.2
What is the best process that anyone has used to do this? We are a little leery about some of the solutions we have explored, but we don't want to re-build eve
Here is an odd question. I was wondering if it is possible to change the
colour of each item in a pull down menu.
For example in my list I might have:
Coke
Pepsi
Diet Pepsi
Sprite
Can I have Diet Pepsi and Sprite be RED in colour because they are no longer
available? This pull down menu qu
Title: RE: Export CTI
**
Thanks James and
Stephen. Perfect!
mjd
-Original Message-From: Action Request System
discussion list(ARSList) [mailto:[EMAIL PROTECTED]On Behalf Of
McKenzie, James J C-E LCMC HQISEC/L3Sent: April 24, 2006 12:55
PMTo: arslist@ARSLIST.ORGSubject: Re:
Remedy Developer & Administrator (combined role)
Location: London, City
Client: Financial Institution
The Remedy Developer and Administrator will develop and maintain our
client's current Remedy system globally. This will include Remedy Helpdesk
used by numerous business units and the change con
Balaji,
For a long time in the v5.1.2 Mid-Tier it simply ignored the
configured TCP port.
Sounds like they might have "reintroduced" that kind of a bug in to
some portion of that Mid-tier version/client.
Since the behaviour is transient it will likely be harder for Remedy
to find. Please work wi
I have tried this and it works great so far thanks!
Dan Caissie
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Monday, April 24, 2006 12:53 PM
To: arslist@ARSLIST.ORG
Subject: Re: How to hide Modify fie
Sorry, forgot to provide the environment details:
ARS 6.3 (patch 16)
Oracle 9.1.6
Solaris 9
mid-tier 6.3 (patch 15)
And a small correction: RPC 111 is blocked on the firewall (and
not on the server as mentioned earlier)
Regards,
Balaji
I am having a strange problem with ARS and Mid-tier.
There is a firewall between ARS and mid-tier and once in a while
the mid-tier throws an "RPC bind failure" error and looses
connectivity with the server. After 20-25 minutes, the connection
resumes automatically on its own. During this tim
Title: RE: Export CTI
**
James,
I was actually writing a stored procedure involving
related code when I read Mark's email... I was writing SQL and provided a
SQL solution. Yes, exporting from the
reporting tool to csv (or xml) may be the preferred method in his
environment.
Stephen
Title: RE: Export CTI
**
Stephen:
Why do it the hard way? Use the Reporting tool and export to a .csv file from the SHR:Categorization form. Import that file to Excel.
James McKenzie
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.
Listers,
I'm having a problematic CMDB upgrade. HP-UNIX enviornment with Oracle 9,
CMDB 1.0, Asset, HD, CM, SLA. ARS Server is 6.3 Patch 16.
When trying to run the install script to upgrade CMDB from 1.0 to 1.1, the
script asks me for the ussual: server name, port, ar admin user name,
password, d
**
Mark,
Using SQL Server 2000's SQL Query
Analyzer:
SELECT AppSchema + CHAR(9) + Category + CHAR(9) +
Type + CHAR(9) + ItemFROM SHR_CategorizationORDER BY AppSchema,
Category, Type, Item
Run, Select all, Copy, then Paste into a blank
Excel sheet.
Stephen
From: Action Request Sys
Classification: UNCLASSIFIED
Caveats: NONE
Hi Deb,
In Helpdesk 5.0 and 6.0 there is a filter called HPD:HPD-ClosedNoResolved that
runs and displays an error message if TR.Status = Closed and DB.Status !=
Resolved. This stops everyone from going to a closed status expect for those
assigned to
**
Hi fellow
listers,
What are the steps
to export CTI's to an excel spreadsheet?
Thanks.
mjd
__20060125___This posting was submitted with HTML in it___
**
Hi,
If I rename the groups Test-Administrator and Svc-Administrator -- during
production -- will this cause problems for our users thru workflow?
From: Albert Bihler <[EMAIL PROTECTED]>To:
arslist@ARSLIST.ORGSent: Mon, 24 Apr 2006 18:10:46 +0200Subje
**
Hi All
Fusion Business Solutions are currently scaling up resource for
the following projects, all kicking off in May. Please find a brief overview below
– ITSM is certainly the dominant theme!
1/ Remedy development: ITSM (essential) 6 month project, London UK.
Available: Mid May
Forever.. Forever.. FORever... FOREver... FOREVer... FOREVEr.. FOREVER..
( I love that Sponge bob Episode.)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Monday, April 24, 2006 12:55 PM
To: arslist@ARSL
Not to put too fine a point on the nature of NDA's but...
If you sign a non-disclosure agreement you are bound to it's terms regardless
of what information is made public. Most NDA's have a time limit (ie, you will
not disclose info before Jan 1, 2007) but if it is not - and you signed it -
yo
You can hide the results list if you are using direct access URL's and you edit
the ClientCore.js file.
Search for the file name above on the ARS list and you will find it. I did
this and it works perfectly.
Kudos to whoever originally posted it.
William Rentfrow
Principal Consultant, StrataC
I came to this same conclusion over the weekend. I'm waiting for Remedy
Support to confirm right now.
William Rentfrow
Principal Consultant, StrataCom
[EMAIL PROTECTED]
O 952-432-0227
C 701-306-6157
-Original Message-
From: Action Request System discussion list(ARSList) on behalf of H
**
Dan,
Since this is going to the Midtier I think ( not 100% )
that you must actually add the results field ( ID 1020) from the Form
Action Fields and then either hide it with an on open Active Link or you
may be able to take it out of the view.
I haven't tried it but someone else may conf
**
"Active Link that triggers a filter" -- How do I do this?
Thanks,
Steve
On 4/21/06, Michiel Beijen <[EMAIL PROTECTED]> wrote:
** with an active link the $TIMESTAMP$ variable will be the time on the user's PC.If you would want to use the time on the server you should look into converting the
Hi,
you could also use a $PROCESS$ Application-Confirm-Group to
set a temp field and check on a later running Active Link whether the
field contains 1 (user is member of the group) or 0 (user not member of
the group).
Advantage:
- renaming of groups does't break workflow
Disadvantage:
- tw
Thanks Jason,
It seems easier to mantain!
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Barnhill, Jason (Jason)
Sent: lunes, 24 de abril de 2006 17:45
To: arslist@ARSLIST.ORG
Subject: Re: Do Not Allow Anyone To Change Statu
I just tried this myself and got the same results. This is definitely a
bug. I just now opened a ticket with Remedy Support on it. I also
back-tracked patch levels to find one that worked. It looks like Patch
15 also has this problem, but Patch 14 seems to work. I presume it's
safe to run Patch 14
**
Ok that worked to remove the current Mode
fields now can the results list be removed or hidden.
Thanks John and Michelle
Dan
Caissie
Remedy Administrator / Developer
From: Action Request
System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Reiser, Jo
Hi Alvaro,
I have done this before...
Hide field 7 and make a new Status field. Make it a character field
with a menu and set it to display type of 'Drop down list'. Make a
table with 2 fields to hold entries for allowed State transitions and
point the menu to it, ie. 1 field is 'current status
**
Dan,
On the current view properties dialog set the Web Title to
hidden. I think it is the Appearance tab.
HTH,
John J. ReiserSoftware Development AnalystRemedy
Administrator/DeveloperLockheed Martin - MS2The star that burns twice as
bright burns half as long.Pay close attention and b
**
Hi, we
have the unique groupid in the groupname, for example groupid 3400:
'Manager3400', then if wf You can use "%3400%" instead of "%Manager%", no
problem if you have a another Manager group. I have not tried to rename the
Administrator group, but i guess it should be possible without p
What about hiding the original status field and creating a field with a
menu and an external qualification displaying only the possible status
in the menu, and once set, push the new state into the helpdesk field.
This way theres no need to change helpdesk workflow. The problem is you
need an activ
**
Just to clarify the request, are you asking to remove the
reference to "Current mode: Modify" or the results list?
Michelle
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dan
CaissieSent: Monday, April 24, 2006 10:26 AMTo:
arslist@ARSLIST.O
Hello all...I'm needing help with spell checking. I followed the example in
the manual but there are two problems with the example. 1 - it has the word
document visible...I fixed that by changing the parameter to 0 instead of
1...simple enough. 2 - it leaves word open with the field in question
**
This is what the email sends out in a html template but when they click
on the link it’s showing the modify section on the top of the web survey
and I have been asked to remove this or hide it.
Any help would be great.
AR 6.3
SQL
Windows Server 2003
http://ctdayrem02/arsys/servle
Title: RE: Syntax
**
Koyb:
Since you are using the LIKE descriptor, you can change your workflow to:
$GROUPS$ LIKE "%1;%" OR $GROUPS$ LIKE "%:1;%" OR $GROUPS$ LIKE "%;1%"
This will isolate to the Administrator Group (Group ID 1) and leave out the other groups, or it should.
James McKen
Another strategy I've used is to make the Status field read-only, and have
other actions like buttons change the Status when all the conditions are met,
and for the correct permission groups. Using Active Links gives you that
flexibility and control. It would not be simple to change Help Desk
**
Hi,
To create workflow to trigger when $GROUPS$ LIKE Administrators only, I used the qualification GROUPS LIKE "%Administrator%" in a qualification. I don't want this workflow to trigger on other groups such as "Test-Administrator". How do I restrict this? In the times past when I used $GRO
Good to see the 22 inch handlebar has finally made the cut.
We've been asking for that for years!
:)
___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Just wondering, is it possible to display in a drop-down menu only the
status another status can change to?
If you have defined 10 status but for example from "new" you can only
change to "assigned", is it possible if the actual status is "new" to
display only the "assigned" status?
Regards,
Alvar
Hi All,
I have a table field on my helpdesk form that is used to ask additional
questions to the requester. The Questions are pulled from a secondary form
and the table field has 2 columns. The first column is question and the
second is Answer. The user can type into the Answer column to an
**
This is what is working for me but we are
running 6.3 good luck.
http:///arsys/forms/ctdayrem03/HPD%3AHelpDesk/Support/?cacheid=5b2ee7b7
ViewFormServlet?server=p&form=HD%3AHelpDesk&eid=#$$Case
ID+$$#
Dan
Caissie
Remedy Administrator / Developer
United Natural Foods, Inc
Hi,
We have a form called State Transitions that say if it is valid or invalid
for a ticket to move from one status to another. We then have an active link
that runs on our Helpdesk form that checks the validity. We only allow
experts to change a ticket to resolved, but not to closed. We have
esca
Hi,
Currently Running:
ARS 6.0, MidTier 6.3, HelpDesk 5.6, HPUX11.i, Oracle 9i,Version 2
Requesting To See if anyone has workflow to lock down user's/technicians
ability to change the Status from New/Assigned/WIP directly to Status of
Closed.
Thanks
__
Title: Re : RPC:Call Failed Procedure Unavailable
**
Hello list,
we are running into the same issue now as Islam has reported. Same environment.
Anyone could fix that so far ?
We are on v63 p16.
Thanks, Robert
-
RPC:Call Failed Procedure Unavailable
Hi lis
**
Hi, Herb:
Strip off the Modify mode parameter. It is not
necessary when using the eid parameter. Exclude the quotes and equal sign
from the eid parameter.
One more thing. For me, in the 5.1.2 version of
mid-tier the formalias reference rather than form seemed to work.
Example:
Title: AR Server Failing and will not restart
**
Abdullah:
It
appears that stopping the Administrator tool caused a problem with the arserverd
process that it could not recover from. This caused the arserverd process
to terminate abnormally and then it restarted. I would restart the
data
Title: RE: Release of ARS 7.0 Info
**
A.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG]On Behalf Of Timothy Powell
Sent: Sunday, April 23, 2006 7:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: Release of ARS 7.0 Info
No Rick, that
**
If I remember correctly I dont think you want to encode the
= after eid so it would be eid=%22009%22
Fred
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Herb
PartlowSent: Monday, April 24, 2006 7:24 AMTo:
arslist@ARSLIST.ORGSubj
I18n Patch for Help Desk 6.0
1. Run the following command:
driver -u "" -p "" -s "" < "\HelpDesk.bat"
HelpDesk.bat file is located in the ..\Helpdesk folder
2. Install Help Desk patch:
Run ..\Helpdesk\patch_files\Setup.exe
3. Run the following command:
driver -u "" -
**
https:///arsys/servlet/ViewFormServlet?form=&server=&qual=%27Submitter%27%3D%22Demo%22If no mode is specified, "search" will be automatically used. You probably should add &view=.
GeorgeOn 4/24/06, Herb Partlow <[EMAIL PROTECTED]> wrote:
**
**
Good Morning All
It has been a
T.
Check the developers community on Supportweb. I think here is a utility
that someone created that lets you change the next id from an AR System
form.
Be careful, this is a powerful tool and can get you in a lot of trouble
if not used with caution and a good backup.
It's called nextID or some
**
**
Good Morning All
It has been a while since I have done this
and I can’t get it to work…
I am trying to create a
encoded url to include in an
email that will allow the user to
click on the link and login into the form to see/modify their request.
I have this. It prompts
Anyone know how to create an SLA that will immediately go to pending when
the ticket is created with Status = Pending? I have found that the below
definition will create an inprocess SLA for tickets created with Status =
Pending, until the ticket is modified. Once the ticket is modified (i.e.
How can we connect to ARUSER tool from command Prompt(syntax)
What is the systax to open aruser tool and pass username and password
from command prompt ?
Please suggest.
Thanks
Shibu Samuel
__20060125
**
Sorry if I offended you Dan. I will be sure to prefix
"OT:" in the subject line in the future.
Stephen
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of
[EMAIL PROTECTED]Sent: Friday, April 21, 2006 5:12
PMTo: arslist@ARSLIST.ORGSubject: Re:
Sorry, sent this by mistake :)
Original Message
From: Anjali Gosain <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Subject: Re:OT: Friday Humor
Date: 4/24/2006 3:12 PM
I OWE MY MOTHER!!
1. My mother taught me TO APPRECIATE A JOB WELL DONE.
"If you're going to kill ea
I OWE MY MOTHER!!
1. My mother taught me TO APPRECIATE A JOB WELL DONE.
"If you're going to kill each other, do it outside. I just finished
cleaning."
2. My mother taught me RELIGION.
"You better pray that will come out of the carpet."
3. My mother taught me about TIME TRAVEL.
**
James Collins wrote:
Caig, warren, andrew, linda, satya and saby and all those that
respondedThanks!
Thanks for the responses. The executions are enabled. I have scheduled a
reboot for Monday morning as it is a production server, and see if it
triggers them on again. It is just to
Title: German (permanent) Vacancies ?
**
Hi there ARSList,
just wondering regarding Remedy related Vacancies in Germany.
Asking as I do not see that much popping up. Permanent vacancies that is, working for one company's installation internally.
What I see floating around sometimes mainl
**
Peter,
There was actually one more spot to modify within the Startup/Shutdown script.
Check out the last 2 lines of the extract below to. (this is what seems to execute the bit of code in the attachment you've got).
This works a treat for us now.
George.
#==
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