Re: Urgent: CMDB class delete

2006-05-13 Thread Murtuza Bookwala
Thanks for the info. Remedy told us to wait for CMDB 1.1 patch 3 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Michiel Beijen Sent: Tuesday, May 09, 2006 10:44 AM To: arslist@ARSLIST.ORG Subject: Re: Urgent: CMDB class delet

Re: WebService consume diff ARS 6.3 patch 5 and 16

2006-05-13 Thread Misi Mladoniczky
Hi Fred, Thank you, that was exactly the info I needed! Just for the record, I apparently substituted the Patch 5 and 16 plugin-logs when I wrote the original post. The is the patch 16 version that does not work for me at the moment. I will get the external webservice changed to comply the patch

Re: Reg Web Service plugin error

2006-05-13 Thread Jarl Grøneng
My $0.02: This is likely because the server can not access the web service. Also turn on plugin-logging. -- Jarl On 5/12/06, parikshit saxena <[EMAIL PROTECTED]> wrote: ** Hi List I need some help on Web Services Plugin While using the web services, I am getting the following error on ARU

ARS v7 and non-Unique user logins

2006-05-13 Thread Carey Matthew Black
All, Am I the only one who is _very_ disappointed to read the following? Ref: Release-Notes-700-Web.pdfpage: 18 " Unique user logins In AR System 6.3, it was possible to have multiple users with the same user name but different passwords log in at the same time. AR System 7.0 does no

Re: ARS v7 and non-Unique user logins

2006-05-13 Thread Axton Grams
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Carey Matthew Black wrote: > All, > > Am I the only one who is _very_ disappointed to read the following? > > Ref: Release-Notes-700-Web.pdfpage: 18 > " > Unique user logins > In AR System 6.3, it was possible to have multiple users with the

Re: ARS v7 and non-Unique user logins

2006-05-13 Thread Rick Cook
Matt, I do remember hearing that the uniqueness of a user was going to change from login/password to login only. I don't know if that's what they ended up doing, but it was talked about. I suppose it points to increased use of the GUID vs. the Request ID as the unique record identifier. I

Re: ARS v7 and non-Unique user logins

2006-05-13 Thread Grooms, Frederick W
I never knew that was possible... My User form has always had a Unique index on just Login Name -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Saturday, May 13, 2006 12:21 PM To: arslist@ARSLIST.ORG

Trouble with Custom Fields on AST:ComputerSystems Not Holding Data - ITSM 6.0

2006-05-13 Thread Candace DeCou
Working on our upgrade from 5.0 to 6.0 ITSM and server upgrade from 5.1.0 to 6.3 Patch 16 on Windows 2003 with MS SQL 2000. At the last minute I discovered there were 8 custom fields on the old Asset form that had to be rebuilt in the new environment. I built those on BMC:BMC_ComputerSystem_ (Reg

Re: Trouble with Custom Fields on AST:ComputerSystems Not Holding Data - ITSM 6.0

2006-05-13 Thread Axton Grams
Candace DeCou wrote: > Working on our upgrade from 5.0 to 6.0 ITSM and server upgrade from > 5.1.0 to 6.3 Patch 16 on Windows 2003 with MS SQL 2000. At the last > minute I discovered there were 8 custom fields on the old Asset form > that had to be rebuilt in the new environment. I built those on

RESOLVED - Problem With Custom Fields on BMC:BMC_ComputerAssets

2006-05-13 Thread Candace DeCou
Thanks to Arun - I had my fields set as Display Only (what was I thinking?). I deleted the bad fields, then rebuilt them properly, updated the import and now all is well. Thanks! Candace DeCou Applications Support Analyst Silicon Valley Bank Office: 408-654-6358 Email: [EMAIL PROTECTED] -

Re: Trouble with Custom Fields on AST:ComputerSystems Not Holding Data - ITSM 6.0

2006-05-13 Thread Candace DeCou
Oh Axton - there is no way I wanted to go that route. I am horrified of the CMDB - LOL. There is another reason also...these assets don't really belong in the 'Computer System' form, but there is no other form that accommodates these types of assets (Cell phones), so for now, it works, but moving

Re: Onsite Training

2006-05-13 Thread Mayfield, Andy L.
Thanks all. >Andy L. Mayfield >System Operation Specialist >Alabama Power Company Office: 8-226-1805 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kulkarni, Gururaj Sent: Thursday, May 11, 2006 1:50 PM To: arslist@

Demo login not working in ARS 6.3

2006-05-13 Thread Remedy Developer
** Hi All,      I have been using ARS 6.3, WIN 2000 Advanced Server, MS SQL 2000 for quite a long time now and it used to be working fine. But suddenly from nowhere I have got a strange problem. I'm not able to login to Remedy Administrator as "Demo". I tried to connect to the server using hostname