thinking about it, when I leave my PC on and the user tool active
during the night and come in the office the next day I will NOT get
such a message. But this is probably because we recycle our
state-of-the-art ar 5.1.2 server at night because of memory leak
issues on HP-UX and because of an
**
Hi
all,
This maybe a silly
question or not, but I cant get it to work, so heres the
problem:
Ive got a button
that runs a Stored procedure that goes through the database and print an html
page that I want to show in a view field. The only way I can get this to work is
by pressing the
**
We too had issue with SLM 7.0
installation!!
Regards,
Anthony
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mike
GouldSent: Wednesday, October 18, 2006 7:07 AMTo:
arslist@ARSLIST.ORGSubject: Re: OT - BMC-Remedy Tech Support
PRAISE
**
I'd
Has anyone gotten this script to work with https? It seems to work fine
on web server without https, but not with one that is.
Kyle
Grooms, Frederick W wrote:
When Remedy sent me the perl script it was in a zip file that included a
sample urls.txt file.
Here is what was in it (between the
**
Classification: UNCLASSIFIED
Caveats: NONE
Hello
all,
I have
never worked with Magic and was wondering if someone has interfaced Remedy ARS
with Magic. Is this feasible? Does it make sense? What would be the gains of
this type of configuration?
Just
looking for some experienced
ARS Client 6.3 patch7
ARServer 6.3 p17
Oracle9i
I have just installed v6.3 on my new pc which is running xp pro. I have
found that embedded macros that used to export reports to excel are now
not working. Also, when I try to just export a simple rep to excel I get
the following error
**
Hello,I have a couple of forms that display fine in client. Once in the browser these forms are all over the place. Have to drag them from the sides to be able to see the whole form. Do you know of any way I could fix this?Thanks in advanceFrexpopo
Découvrez une nouvelle
Wellsimple questionsbut did you make sure that excel.exe is in that
location. Did you make sure that the folder c:\Nrd exists?
L. J. Head
Software Engineer
Remedy Approved Consultant
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
In talking to Remedy support, they suggested giving the attachment fields
PUBLIC permissions. I did that to all three fields, as well as the
Attachment Pool field. None of this changed the error message or the
failure to create a ticket with an attachment. Any ideas out there from
the list?
Hi yes, have checked that path to excel.exe is correct, Nrd folder
exists with the .xlt in place, enable reports to applications is
checked. I guess there must be something else I'm missing, but cant see
what it is at the moment.
Cliff
-Original Message-
From: Action Request System
Hi all,
I have a question concerning the set field action. I am currently
developping a Software Catalogue and part of this catalogue is the
compatible OS and application pre-reqs. All the application and OS are
store in the same form called Software-Catalogue.
For each application, I would
Title: RE: Remedy Support Site - Fixed?
**
James,
Yes the page says Welcome Remedy and
Marimba Support Users Im going to the correct page, it just wont
let me login period.
Christopher P. Gillman
From: Action Request
System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]
Title: RE: Remedy Support Site - Fixed?
**
Chris:
Interestingand agrevating at the same time. I
don't want you to spend hours on the phone. Maybe I can find information
on how to submit an e-mail to start a ticket
James McKenzie
L-3 GSI
From: Action Request System discussion
Typically when an email with an attachment is received by the email
engine, the attachment is stored in the AR System Email Attachments
form. Simply create a filter that does a set fields from that form
into the attachment pool on the hd form on submit. You will need to
find a way to relate the
**
Not sure how to resolve this, but I have also seen this
when the form is built in one language but the users default language is
another. Just something to look at.
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Frex
PopoSent: Wednesday,
Title: RE: Remedy Support Site - Fixed?
**
I found that the site works best with
Firefox for now (previously, Firefox didnt work at all).
Patrick Shelston
From: Action Request
System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC
Title: RE: Remedy Support Site - Fixed?
**
Patrick:
Interesting as the folks at Remedy stated that Firefox was not their primary browser of interest and that they would not build specifically for it. Maybe BMC has a different attitude.
James McKenzie
L-3 GSI
Title: RE: Remedy Support Site - Fixed?
**
I was able to download a patch this morning!
Yippie!!
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J
C-E LCMC HQISEC/L3Sent: Wednesday, October 18, 2006 9:28
AMTo:
Ok, I've generated the urls.txt file (even did it the long way running the
script to ensure I wasn't missing something). All we get back from the script
is:
- Error:
- Error:
- Error:
- Error:
This error message doesn't help me in determining what is causing the error.
Any ideas?? Or
Title: RE: Remedy Support Site - Fixed?
**
Someone from BMC suggested I try that.
And I did try that. And Ive gotten no response back with a TICKET
# or anything. Its EXTREMELY frustrating, because over the past 3 days,
I havent been able to get done ANYTHING that I need to get done. And
**
We played around with this for a while, and we were able
to connect to the Magic system via SQL tables and procedures, since both our
systems were on MS-SQL. With the proper SQL-level login connections, the data
we needed from the Magic system was pushed to a custom table on our SQL
'Didn't see this answered, so I'll try to offer some help. I don't
understand some of what you describe, though:
What do you mean would like to set some compatible Operating System and
...calls only the OS?
Is this a multiple record software configuration? In other words, for each
software
Try to reboot your windows server once a week.
___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
**
Chris,
Do you work with a partner or a remedy inside sales person? They might be a way to contact a person that might be able to make a call on your behalf. Who do you order licenses from ... another contact you could try.
When I called the same Customer Care I hung up after nearly 30 min.
My mistake, sorry. It works. I was not
using to proper menu and therefore my reference was not the same...
Mathieu Pitre
IT Business Systems Analyst
Production Operation
Computer
Sciences Corporation
Pratt Whitney Canada, Plant 1
Sametime: Mathieu Pitre
office: 450-647-8008 x7030
**
Oh, don't get the partners started. Having come from a partner recently, I have several support IDs associated with my account, so that I can deal with support issues under the support IDs associated with those customers.
Unfortunately, the stupid upgrade associated me, as the default ID,
**
One other problem I keep dealing with now in the support
site is when updating my support tickets or when I created one this morning I
was unable to add any attachments. I keep getting an error in their
Attachment window saying "Failed to load attachment...".
Anybody been able to do this?
**
I have
a dialog window that allows the user to select a from and to date - I would like
to pass these dates to a crystal report, however, I am not quite clear on
this. Any suggestions would be appreciated. I'm running ARS 6.1
(patch 1394), Windows 2000, SQL 2000, Crystal 9.
Thanks!
**
Rick,
Thats the EXACT problem I have Im
already a partner with several support IDs you see my dilemma. By the way
been holding now for 45 mins.
v/r
Christopher P. Gillman
From: Action Request
System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf
I have the same problem. I am SO glad to see it isn't just me.
Since my need isn't urgent, I'm going to find something else to do for a
week or so.
Jennifer Meyer
Remedy Support Engineer
Strategic Technologies
[EMAIL PROTECTED]
-Original Message-
From: Action Request System
Title: Server Processes
**
Hello Listers,
I have a problem that keeps presenting itself and I wanted to see if anyone could provide any helpful guidance. Recently in the last 2 weeks every 4 days my server processes for aserverd, arforkd seem to crash for no known reason. Therefore making
Title: Server Processes
**
What
is in the arerror.log at the time?
-Original Message-From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]On Behalf Of
Baytops, Abdullah P.Sent: Wednesday, October 18, 2006 1:49 PMTo: arslist@ARSLIST.ORGSubject: Server
**
I finally got the keys I requested yesterday. Remedy
Support told me that they have had problems with their email engine. They
show they emailed them to me yesterday, but I never got
them.
Laura
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On
Title: Server Processes
**
This
is what appeared in the arerror.log:
Wed
Oct 17 17:23 200625
Wed Oct 17 17:23
2006 0: AR System server terminated when a signal/exception was
received by the server (ARNOTE 20)
Wed Oct 17 17:23
2006 25
(this
is repeated)
-Original Message-From:
**
Here
is what you can do:
1.In the Formula Explorer window of Crystal field select the x+1
Formula Field
2.
Create a new formula (Name one start date and the other end
date)
3.
When the window opens in the bottom area insert Maximum ({value}) for the
End Date and Minimum ({value}) for
**
Has anything changes in the last few weeks?On 10/18/06, Baytops, Abdullah P. [EMAIL PROTECTED]
wrote:**
This
is what appeared in the arerror.log:
Wed
Oct 17 17:23 200625
Wed Oct 17 17:23
2006 0: AR System server terminated when a signal/exception was
received by the server (ARNOTE
Hi Tyrone,
Make a button on the form and attach an active link to this. Use an
Open action in the AL and set type to Report. Click the Advanced
button, you can now pass the field from your form to the Form field
in the AL. You can pass the date to the Qualification bar.
Kind regards,
Michiel
Title: RE: Server Processes
**
Abdullah:
Is there any number in the line where the server terminates?
Does the arserverd process restart from armonitor?
James McKenzie
L-3 GSI
From: Action Request System discussion list(ARSList)
**
This entire discussion was had in the last few weeks.Search the archives for your answer.On 10/18/06, Baytops, Abdullah P.
[EMAIL PROTECTED] wrote:**
Here
is what you can do:
1.In the Formula Explorer window of Crystal field select the x+1
Formula Field
2.
Create a new formula (Name
**
Nothing to my knowledge has change in last few weeks at
all.
-Original Message-From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]Sent: Wednesday, October 18, 2006
3:00 PMTo: arslist@ARSLIST.ORGSubject: Re: Server
Processes** Has anything changes in the last few
weeks?
Title: Server Processes
**
We
were having the same errors (plus malloc and RPC on the client side). We
found that our memory was continually building to the max, then crashing and
starting over. Sometimes it started itself, others the SA had to restart
remedy. Our fix was installing an
Here is entire log:
Wed Oct 17 17:23 2006 25
Wed Oct 17 17:23 2006 0: AR System server terminated when a
signal/exception was received by the server (ARNOTE 20)
Wed Oct 17 17:23 2006 25
Wed Oct 17 17:23 2006 Reconciliation: AR System Application Server
terminated when a
I've just completed creating the workflow for this same scenario. There may be
simpler workflow, but the below process seems to be working great.
Filter1:
submit of AR Message where mailboxID=x
pushes new HD entry
sets armessage_HDID on armessage form to $LASTID$ and
Title: Server Processes
**
Thanks
I will try thing. Currently I have v 9.2.0.1 so I make the change right
and see what happens. In the mean while I guess Remedy operations will
cease here because even after 3 reboots and 2 power cycle downs the processes
will not start at all. Still giving
**
Myst3k,A couple approaches come to mind:1. Do it externaly. Use ARSPerl to query the data and walk the status history. You could build hashes with the user names and request ids as keys to prevent duplicates. If you are familiar with ARSPerl this is quick and easy to do.
2. Build a form (User
Title: Server Processes
**
Abdullah:
You have a major problem on your hands. I suggest
upgrading the clients and then re-installing ARS.
James McKenzie
L-3 GSI
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Baytops, Abdullah
P.Sent: Wednesday,
Title: Server Processes
**
:) I
was hoping I wouldm't hear that.
-Original Message-From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]Sent: Wednesday, October 18, 2006
3:51 PMTo: arslist@ARSLIST.ORGSubject: Re: Server
Processes**
Abdullah:
You have a major problem
Title: Server Processes
**
After
8 reboots the processes finally have started.
-Original Message-From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]Sent: Wednesday, October 18, 2006
3:51 PMTo: arslist@ARSLIST.ORGSubject: Re: Server
Processes**
Abdullah:
You have a
Title: RE: Server Processes
**
Abdullah:
First, install/upgrade the new clients. This may solve your problem. If not, then you will have to re-install ARS. Hopefully this will fix the problem. If not, I hope you have a good database backup plan. This is the order that I would work this
During an upgrade installation from 6.0.1 to 7.0.1 (Solaris 9; remote
Oracle 9i; Oracle 10g client), all the FlashBoard objects are lost.
It appears between 6.x and 7.x, the flashboard objects were merged
into the Data Visualization module. The upgrade installer lost all
the Flashboard Objects
**
James,A few questions to make your problem clearer.What do you mean by wrong?What is the active link firing on?If you need this to fire on submit, why not use a filter?Also, I know that this is stupid, but check to make sure that the total field is not display only.
JoeOn 10/10/06, Sullivan,
Axton -
I saw the same thing happen with a fresh 7.0 install. After finishing up
the whole ITSM7 install, I was clicking around in the admin tool, and
there were not flashboards objects.
Funny thing is... after a couple of server bounces everything magically
appeared (in the admin tool)
**
Does field 536870922 exist on the source form (Which ever form it should be on)?
The Field ID's on the Join form do not have to match the ones on the source
forms.
Fred
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes,
LisaSent:
**
The field does not exist on one of the forms being used in the join, not the join itself.On 10/18/06, Kemes, Lisa
[EMAIL PROTECTED] wrote:**
Greetings!
I'm
importing a Join form from our dev server to our Prod server (overwriting the
one on the Prod server) and I'm getting the error
**
You are correct, the 'source' form for the join on the Dev
server had an extra field that was not on the Prod server.
Thanks so much!! I was looking in the wrong
place.
Lisa
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Frank
CarusoSent:
**
The development is
just about complete. You can test the single sign on now with the link
below. The SSO application is presently located on my computer but
logs into the regular Client application on remedyweb. The
SSOapplication only works for employees/agents who do not have a Remedy
**
Sorry
about that. Outlook tried to be too helpful and selected the arslist email
address instead of someone else.
Stephen
__20060125___This posting was submitted with HTML in it___
Title: Message
**
UNCLASSIFIED
Sounds very interesting
- we are investigating single login. Please communicate off user
group. Thanks.
Sandra
Hennigan
OSD Remedy Administrator
Office # 703-602-2525 x251
CACI -
Ever Vigilant
Apparently, there is nothing that cannot happen today.
Mark
Title: RE: Client Application SSO (U)
**
Sandra:
Don't be so greedy. Let Stephen share with everybody
James McKenzie
L-3 GSI
Innovative Solutions - Extraordinary Results
From: Action Request System discussion list(ARSList)
Give this a try:
On your Button's active link, set a Character field (hidden, size 0,
display-only) to the result of you stored procedure.
Then set the View Field to the value of the Character field.
Cheers,
Jim Bruce
TELUS Mobility
Application Architect
416-279-3455
On Wed, 18 Oct 2006
Title: Message
**
UNCLASSIFIED
OK by me - Didn't know
"everybody" would be interested.
Sandra
Hennigan
OSD Remedy Administrator
Office # 703-602-2525 x251
CACI -
Ever Vigilant
Apparently, there is nothing that cannot happen today.
Mark Twain
-Original Message-From: Action
Hi list,
We just got our sandbox CMDB 2.0 environment set up and we are
experimenting with the application (we did not use CMDB 1.0). We do not
have any of the Discovery tools to automatically populate the instances,
so is there an easy way to import/populate from an existing source
Title: RE: Client Application SSO (U)
**
Dave:
Not that I know of. I could check with the folks at the Army Knowledge On-Line to see if there is an Army group.
You wanna be the 'boss'?
James McKenzie
L-3 GSI
From: Action Request System discussion
Title: RE: Client Application SSO (U)
**
Sandra:
This must be a first. I've been asking all over for a SSO solution for quite some time based on smart card PKI and/or Windows AD authenication.
James McKenzie
L-3 GSI
From: Action Request System
Title: Message
**
UNCLASSIFIED
I've been working to get
one going here at the Pentagon user's group; not DoD wide but a start.
Remedy is VERY interested and has been a lot of help.
Sandra
Hennigan
OSD Remedy Administrator
Office # 703-602-2525 x251
CACI -
Ever Vigilant
Apparently,
Title: RE: Client Application SSO (U)
**
Sandra:
I know there is a lot of Remedy usage throughout the DoD and not just as a Trouble Management System.
I think that 'we' need a RUG specific to the DoD audience where we can discuss issues specific to the use of Remedy ARS within our
All,
I think this thread needs a subject change. There, it's changed.
Scott Parrish
IT Prophets, LLC
Original Message:
-
From: McKenzie, James J C-E LCMC HQISEC/L3 [EMAIL PROTECTED]
Date: Wed, 18 Oct 2006 14:48:27 -0700
To: arslist@ARSLIST.ORG
Subject: Re: Client Application SSO
Title: RE: DOD Remedy User's Group (formerly SSO)
**
Scott:
Thank you.
James McKenzie
L-3 GSI
Innovative Solutions - Extraordinary Results!
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of [EMAIL PROTECTED]
Sent:
Title: RE: Client Application SSO (U)
**
James,
I
don't have time right now (workload and all) but I feel DoD as a community
should be seriously lookingto developRUG due to our common interests
and concerns.
Dave
Davis
SAIC
From: Action Request System discussion
list(ARSList)
Title: RE: Client Application SSO (U)
**
Dave:
I agree. We need some sort of leadership to form and get the RUG up and running.
James McKenzie
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Davis, David
**
Isn't this how big government gets started.
:-)
Thad
Argue for your limitations, and sure enough, they're yours.--
Richard Bach
McKenzie, James J
C-E LCMC HQISEC/L3 [EMAIL PROTECTED]
Sent by: Action Request System
discussion list(ARSList) arslist@ARSLIST.ORG
10/18/2006 03:28 PM
Actually, isn't there something out there for this? It strikes me as odd
that the vendor, or some enterprising third-party VAR would not have
developed this already
Isn't this how big government gets started. :-)
Thad
Argue for your limitations, and sure enough, they're yours.--
Title: RE: DOD Remedy User's Group (formerly SSO)
**
Sorry
Thad,
Big
Government is already here I afraid.
Later,
Dave
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J
C-E LCMC HQISEC/L3Sent: Wednesday, October 18, 2006
Hi Derek,
If you have CTI on your existing Asset tracking form, you can run an
escalation to push all assets with say Cat = Hardware and Type = PC into
BMC_ComputerSystem form. Remember you have to set certain extra fields like
the class name, dataset id etc.
Yes, you have to separate various
I had this problem on other fields and it got solved when I checked 'Allow
any user to Submit'.
Don't recall if this option is there with attachments.
- Murtuza.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Brent Adams
**
Possible integrations
Remedy - Magic
1. Direct SQL Level
2. There is something called Magic Interface wizard (you can say this is small EIE)
Iam not sure is it will fire the Business rules that are created to execure in submit of a incident (ticket)
3. Emails (you can create only
76 matches
Mail list logo
