Re: Interface question: Remedy and Accesscare

2006-12-09 Thread Carey Matthew Black
Janet, I have never used the product, but you might look at the following if you prefer to buy such an integration tool. I have no idea how much "more work" would be needed but this tool sounds like it will give you the road map and the technical parts to integrate ARS to "MQ Series" ( and a few

Re: Interface question: Remedy and Accesscare

2006-12-09 Thread Ben Chernys
MQ series is a "guaranteed, platform independent, message transport" system, originally developed by IBM but now implemented by almost all OSs. Microsoft delivers the service in Windows for example. When a message is successfully placed into an MQ Series queue, you are guaranteed that, when the re

Interface question: Remedy and Accesscare

2006-12-09 Thread Mahan, Janet L [EQ]
I have been asked to provide information on what is required to interface Access Care and Remedy. I have no idea but I am sure some of you do! Please assist. Where would I look up the definitive list of what kind of messaging protocols Remedy supports? And what is an MQSeries adapter? Than

Re: OT-RE: BMC SupportWeb is GARBAGE

2006-12-09 Thread Warren Baltimore
Darnit, I was hoping Chris really did have a bright side. Seeing as I am a "reactive" personality, I have a tendency to miss the silver lining. guess the silver lining is strictly "plate" on this one. *sniff* On 12/9/06, Will Du Chene <[EMAIL PROTECTED]> wrote: MMMuaah

Re: OT-RE: BMC SupportWeb is GARBAGE

2006-12-09 Thread Will Du Chene
MMMuaahhhahahahahahahahahahahahahahhaa.. Nice one. Chris Woyton wrote: ** Now, hold on a minute! Those of you that know me know I like to play devil's advocate whenever a big list wide vent starts happening. Sometimes it helps to keep the view that the sky is falling from sw

Re: OT-RE: BMC SupportWeb is GARBAGE

2006-12-09 Thread Chris Woyton
Now, hold on a minute! Those of you that know me know I like to play devil's advocate whenever a big list wide vent starts happening. Sometimes it helps to keep the view that the sky is falling from sweeping over us all. So, with that in mind, let's look at the bright side... .. ..