What did the Tomcat / MidTier logs show at the time?
Thanks-n-advance;
HDT Platform Incident / Problem Manager Architect
Robert Molenda
IT OS PA
Tel: +1 408 503 2701
Fax: +1 408 503 2912
Mobile: +1 408 472 8097
[EMAIL PROTECTED]
Quality begins with your actions.
-Original
Good Morning All,
Has anyone tried to install ARS (7.01) in a 64-bit Red Hat AS4
environment with Oracle Client 10gR2?
It seems that there maybe support problems with Oracle 32-bit Client
under a 64-bit OS. The case maybe that Oracle does not offer support
for a 32bit Client for a 64bit Linux
Hi Michelle,
Please open the .arx file with your text editor. The first line will contain
a reference to the character encoding. This is new for the v7 User tool. If
you would delete this line, you can use it without problems with an earlier
version of the Import tool.
Hope this helps,
Michiel
How can I refresh a ticket with an active link but only the part where the data
are and not the list???
Thanks
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Ramon,
Assuming you have a results list for the current window you could use
the following two Special Run Process and $PROCESS$ commands Page
627 of BasicGuide-630.pdf
PERFORM-ACTION-NEXT
PERFORM-ACTION-PREV
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request
Thanks to all of you :))) It works perfectly!!!
This forum is s helpfull to me since I'm the only one here who
knows about ARS!
Bye!
Renaude
From: Thad Esser [EMAIL PROTECTED]
Reply-To: arslist@ARSLIST.ORG
To: arslist@ARSLIST.ORG
Subject: Re: Problem when converting macro to open
Hi, Axton:
Yep, I did and it worked. (I mentioned it in the original email;not
included below).
Thank you for the clarification, though. This is good information to
know. Unfortunately, I had to use the 7.0.01 P1 User Tool to export
data because I was receiving application errors on AR User
I'm not sure what you are looking for ...
I just went to the Oracle downloads site
http://www.oracle.com/technology/software/products/database/oracle10g/in
dex.html and found 2 Linux downloads
- Oracle Database 10g Release 2 (10.2.0.1.0) for Linux x86-64
- Oracle Database 10g Release 2
Hi, Mikhail:
Try using the ViewFormServlet instead. It automatically logs the user
in and opens the form in submit mode.
http://midtier/arsys/servlet/ViewFormServlet?server=myserverform=myform
view=myviewmode=Submitusername=userpwd=password
Tested successfully on Mid-Tier 7.0.0 P1 and
Hey, Y'all:
I just realized that all of the email updates I've made weren't being
attached to the tickets.
For those that are communicating with BMC Remedy Tech support about open
issues through email, there is a bulletin on the support home page.
From BMC Support site:
NOTICE: Issue
Wow,
What a great job. I am really impressed with the documentation section.
What a great improvement. I like the direction this is going. It looks
clean, organized in a way that makes sense.
I especially like the extra table behind some of the links that
separates Technical Bulletins,
All,
Do not contact me, or ARSList with questions.
This was forwarded to ARSList with all known details.
Contact the sender of the forwarded email if needed.
-- Forwarded message --
From: Grant Frost [EMAIL PROTECTED]
Date: Feb 2, 2007 11:28 AM
Subject: Long-Term Senior Remedy
Carey,
This looks like the same position that was posted directly to the list
Monday afternoon.
Dave
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
Sent: Friday, February 02, 2007 12:17 PM
To:
I do have to concur, it is much easier to find the what you need.
Matthew L. Wollman
Supervisor of Faculty Staff Help Desk Services
Faculty of Arts Sciences Computer Services
Office (617) 496-8947
Cell (617) 285-6952
[EMAIL PROTECTED]
-Original Message-
From: Action Request System
All
Can someone tell me how to configure AR 6.3 to prefix the URL shortcut
sent out in a filter notification with http: the URL's that are
presently being sent out start with
//servername/whatever which doesn't create a link in outlook email.
Thanks
Kevin
Maybe it's a caching issue or something, but I don't notice anything
different on the doc site. Are the differences so obvious that I will
notice them when I see them?
Rick
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of
A correction, the reverse is the case. If you create the arx with the
7.xuser tool, it will not import with the
7.x import tool. Had been a few months since I looked at it. Must be
getting old or something.
Axton Grams
On 2/1/07, Axton [EMAIL PROTECTED] wrote:
The format of the arx file
So you are saying that you cannot use the same version to export and import?
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Friday, February 02, 2007 10:51 AM
To: arslist@ARSLIST.ORG
Subject: Re: Exporting from ARUser 7.0.01 P1
I had a similar thing happen two days ago. The only fix i've found so far is
resetting each password. Unfortunately i'm still fairly new so i'm not sure
about what happened. I tried flushing the mid-tier cache and resetting my
servers but it persists.
I'm running a similar enviornment
Windows
We are going to get the server team to flip the dates on the servers
after we update or Dev systems. Run some tests then.
Pierson, Shawn [EMAIL PROTECTED] 1/31/2007 12:43 PM
My plan was to simply do a few things like the following:
1) Create a few tickets with the current date.
2) Change
Just wanted to let interested parties know that we held our first
meeting (1/25/07)! Our next meeting is schedule for 4/26/2007, if you
are not currently on our mailing list or need additional information;
please email me directly at [EMAIL PROTECTED]
Thanks, Doug
Doug Tanner
Senior
Hi all:
Does anyone know of or has been involved in a successful enterprise-scale
(500+ technicians) deployment of ITSM 7.0? One that is currently online and
in full production?
Thanks,
Norm
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Doh, 7.0 arx with 6.x import tool. Glad it's Friday.
Axton
On 2/2/07, L. J. Head [EMAIL PROTECTED] wrote:
** So you are saying that you cannot use the same version to export and
import?
--
*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL
I hadn't been to the documentation section in a little while, so you may
have already seen it. I'm not sure exactly when it changed.
Michelle
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Friday, February
Has anyone figured out how to make the VNB expanded by default?
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You have to pick the last item on the menus to be the default.
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Thanks Roger, that works great. Unfortunately, I have two parents, but
can only specify one leaf as the 'Navigation Initial State' so only the
one parent will expand.
I might be able to just put two different VNBs on there.
Thanks!
From: Action Request
Has anyone see an issue where using $ DATE$ evaluates to the year 2020 when
used to set a DATE field?
I found that if I change the ARDATEONLY environment variable from %m/%d/%Y
to %m/%d/%y before starting arserver, it corrects the problem, but
%m/%d/%Y is the default setting in the arsystem
Jan 29, 2007 10:31:15 AM
org.apache.catalina.core.ApplicationDispatcher invoke
SEVERE: Servlet.service() for servlet jsp threw exception
ARERR [90] Cannot open catalog; Message number = 90 : malachite
at com.remedy.arsys.stubs.ServerLogin.init(Unknown Source)
at
Not sure if this will help, but have you tried having your user search
directly in the specific Interaction form, not from the Read Only field
on the SPRT:Interaction form? So search from Notes field on
SPRT:Interaction_Email, etc. to narrow the query.
I assume you are using a LIKE operator.
:)
OK Joel - for what it's worth (and having successfully installed 7.0.1
p1, and also having an environment notorious for system configs that
cause problems with ARShere is what I would recommend if possible.
Try taking server off the network, no patches for OS, no security
templates, no virus
Hi Sarah,
You didn't mention which db version you are using. I am not familiar with
Customer Support but it sounds like you are searching on a diary field. It
also sounds like you are using a QBE search. Try an advanced search with a
LIKE statement instead of QBE (i.e. 'Interaction' LIKE % + MEM
Hi All,
I need information regarding
1. How can I control the window size on remedy web.
2. On which window locatin the screen should open
I'm running the application on Midtier 6.3 patch 19, ARserver 6.3 Patch-19.
Thanks
Saurabh
Are you talking the Dialog windows or all windows in general?
The window size is determined by what size you make the windows when you
are working in the Admin tool (That's why I don't open the forms in the
Admin tool in full screen mode)
I believe where the window is placed is determined by
Could anyone point me in the direction of Encryption Package for Remedy
5 x client. I'm looking for any docs or links...whatever you can find.
_
Elmo Gentry
Remedy Engineer
Datacraft Solutions, Inc.
www.datacraftsoultions.com
http://arswiki.org/wiki/Securing_ARS#Securing_Communications_Over_the_Wire
Some info I've gathered on the products. Has a link to the tips a tricks
article that highlights the product.
Axton Grams
On 2/2/07, Elmer Gentry [EMAIL PROTECTED] wrote:
** Could anyone point me in the direction of
Matt, Rick, Hugo et al
I did have a chance to experiment a little with the event flooding idea this
morning. I have not been able to use a data visualization field to send an
event that would trigger the count, but I did play a bit with the following:
Active link one sends an event to the
With the DVF architecture, an interval shouldn't be necessary. You could
write the DVP so that a character entry triggers an event. One of the next
tasks I have for the DV Plugin Architecture I am writing is some type of
generic event handling.
http://arswiki.org/projects/dvpfw
If anyone
Axton,
My idea was that the DVF field would be hidden. It's sole function
would be to fire events back to the form based on a javascript
clock. (So that you can get events every second instead of only every
three seconds.) I think that model should prevent the behaviour that
Doug Blair was
Fred is right on this one. Dialogs open to the size that they are in the Admin
tool and the placement is controlled by the browser.
We are currently running a 5.1.2 system with 100% Mid-Tier. I would highly
recommend that you try to stay with the current window and not get into the
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