REMEDY PERL Programming

Dear List, I have been tasked to use PERL in my day-to-day REMEDY programming. Please let me know which documents to start-off with. I have no previous experience in PERL. Many thanks ___ UNSUBSCRIBE or access ARSlist

Re: REMEDY PERL Programming

Hi Steve, To start with I'd suggest you to go through http://www.perl.org/books/beginning-perl/ BLOCKED::http://www.perl.org/books/beginning-perl/ to get some exp in perl and then you can go through www.arsperl.org BLOCKED::http://www.arsperl.org and http://www.arsperl.org/manual/toc.html

Re: Floating License Timeout

Hi, Just a couple of comments: George are not talking about FLOATING-READ (or FIXED-READ which does not exist), but assigning LicenseType=READ to the users in 1:st line that only registers calls. Submitter-mode-locked is only needed if READ-users will MODIFY tickets. They can only modify

Re: REMEDY PERL Programming

Steve, Once you're up to speed with Perl please try these ARSPerl Recipes for some background info on the Remedy API and ARSPerl. Highly recommended! http://www.mattreinfeldt.com/site/component/option,com_docman/task,cat_view/gid,28/Itemid,28/ -- Met vriendelijke groet / Kind regards Michiel

Re: How to restore Form on the same schema id.

is archgid by default installed? I thought it was a download from Supportweb / Dev community. and a Best Practice: do not make integrations which use the table numbers. if you do need access on the DB level rather use the views or look up the numbers in the arschema table. -- Met vriendelijke

Re: How to restore Form on the same schema id.

Hi Manish, Direct answer: 1. If you are using SQL, then Open Query Analyser(QA) perform the following query: select schemaid from control 2. Note the number *important 3. update control set schemaid=369 go 4. Then import HelpDesk def file. 5. Once this is complete then go back

Re: How to restore Form on the same schema id.

Its installed with Email Engine 7.01 (widnows) and AR Server 7.01 (Solaris) -- Jarl On 5/28/07, Michiel Beijen [EMAIL PROTECTED] wrote: is archgid by default installed? I thought it was a download from Supportweb / Dev community. and a Best Practice: do not make integrations which use the

Re: REMEDY PERL Programming

Steve, I have used perl tons - and it is great. However - if you don't know perl already -- it is a bit much to learn. If you know any other programming language - you could leverage that knowledge and still interact with Remedy by way of using Kinetic Link (klink) -- check it out at

Timeout errors and Application-Command Dispatch failures

Listers, I am getting a weird error on Solaris 10/ Oracle 10g / ARS7 Patch 2 / ITSM 7 Patch 2 When I start the server I get : Timeout during data retrieval due to busy server -- retry the operation (itsmdevl04) repetitively and the server restarts after a while. I run the rpcbind -w command

ARSPerl v/s PerlDBI

Hi: I want to grab all the closed tickets for a particular day and last 5 worklogs for the ticket every evening. I know I can use perl DBI to access the view (hpd_help_desk), grab the closed tickets and go to the view for the worklog and grab the worklogs. Wondering if doing the same thing is

Re: ARSPerl v/s PerlDBI

all in all, it'll be MUCH easier to use the database backend for queries in perl. The ARS API is pretty good but it's slow for queries compared to using the SQL backend. -A On May 28, 2007, at 12:26 PM, Ray M wrote: ** Hi: I want to grab all the closed tickets for a particular day and last

Re: ARSPerl v/s PerlDBI

ersonally, I would stick with the API. First, the speed increase is not that important when you consider the volume of the information that you are returning in your result set. The goal is not to process tens of thousands, or even millions of rows, but rather to get the previous days data.

Re: Admin Tool Freezes

Just curious...Did you configure a port? Also could you tell me what ITSMapps are installed? and what errors you are getting in the arerror.log Thanks, Emad On 5/26/07, Axton [EMAIL PROTECTED] wrote: Chances are the admin thread is busy doing other things. Group name changes, group

Consuming Web Service

Hi all, I'm trying to consume an external webservice. This is the wsdl document: ?xml version=1.0 encoding=UTF-8 ? - wsdl:definitions targetNamespace=http://xpto.com.br:8080/GatewayIntegration/services/Sms; xmlns:apachesoap=http://xml.apache.org/xml-soap;

ADM:Test Please Ignore

Just making sure the quiet is due to the US being away ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are

Dexter Lewis is out of the office.

I will be out of the office starting 05/28/2007 and will not return until 05/30/2007. I will return to the office on Wed May 30. During my absence I will periodically be checking my mail but if the issue requires immediate attention of can not wait until my return contact Constance Thompson for

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Hi I have a problem with Remedy C API function FreeARQualifierStruct. I need to load qualifier structure manually, see follow:    ARQualifierStruct qualifier;    memset((char *) qualifier, '\0', sizeof(ARQualifierStruct));    qualifier.operation = AR_COND_OP_REL_OP;   

Problem with function FreeARQualifierStruct

Hi I have a problem with Remedy C API function FreeARQualifierStruct. I need to load qualifier structure manually, see follow:    ARQualifierStruct qualifier;    memset((char *) qualifier, '\0', sizeof(ARQualifierStruct));    qualifier.operation = AR_COND_OP_REL_OP;