Re: Change Field

You can specify another change field action in the else action tab and make the field hidden. So there will be no need to write a separate active link to make the field hidden. Hope that helps. Warm Regards, Nisha Ramtri IEA Remedy Team From: Action Request Sy

Re: Implementing SSL on Tomcat on Windows servers

I tried adding just the SSLEngine="on" parameter since the SSLCertificate entries are for the types of certificate files that I have been unable to generate from a GeoTrust certificate. I did not see this syntax in the docs, but I was looking at the docs that are installed on my web server with th

Re: Editing closed incidents

This is ARS, of course there's a way! Build a filter that runs on MODIFY and checks the Status (and $GROUP$ if some groups CAN modify) which issues an error message (i.e. "You can't change this!"). Be sure to name your filter in a way that separates it from the OOB filters, so you can keep it aft

Re: Implementing SSL on Tomcat on Windows servers

Did it work, Chris? The curiosity is killin' me... I'm still loitering around the cubicle... > Just out of curiousity, are there any error messages in your logs that > might narrow down what might be happening? :-) > > I am not sure if this will help or not, but I just did some digging around >

Re: Implementing SSL on Tomcat on Windows servers

The IIS server is using 443 already, for something else. Changing the https port to 7443 or 10443 (9443 is SSL for Kinetic webs) doesn't work either. There must be a new knob to turn on 5.5.26 in addition to this code block in the config.xml, or it has a severe bug somewhere. I have no problem a

Re: Implementing SSL on Tomcat on Windows servers

Just out of curiousity, are there any error messages in your logs that might narrow down what might be happening? :-) I am not sure if this will help or not, but I just did some digging around in the tomcat docs, and it seems that there is a different syntax for the connector that can be used. Th

Re: Implementing SSL on Tomcat on Windows servers

Try swapping the connector port from 8443 to just 443 and recycle the service to see if it connects. > > Any great ideas out there?? > > Christopher Strauss, Ph.D. > Call Tracking Administration Manager > University of North Texas Computing & IT Center > http://itsm.unt.edu/ > > -- -

Implementing SSL on Tomcat on Windows servers

GeoTrust finally came up with a kb article just last week that solves the problem where you have a certificate for your IIS server but want to run mid-tier on tomcat/catalina instead of IIS, and need to move the certificate over. This may help some of you, too. https://knowledge.geotrust.com/supp

Re: Question: Change Statuses - ITSM 7.0 (patch 6)

You will need to set up aan approval process that will allow this to occur with a qualification such as Timing = no impact. -Original Message- From: T. Dee <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Tue, 4 Mar 2008 5:08 pm Subject: Question: Change Statuses - ITSM 7.0 (patch 6)

Robert Gajic/GIS/CSC is out of the office.

I will be out of the office starting 05/03/2008 and will not return until 07/03/2008. I am out of the office today and tommorrow and will return on the 7th March 2008. Please contact Thomas Legowo on 0401 476 065 if you have any queries. __

Re: Editing closed incidents

You can use a filter with an error message. In the qualification use 'db.status'="Closed" AND 'status !="Closed" Good Luck Mark - Original Message - From: Action Request System discussion list(ARSList) ___ UNSUB

Editing closed incidents

Is there an easy way to stop the average user from editing an incident once the incident status is closed? ARS 7.01 ITSM 7.02 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.

Re: putting french / german / spanish characters in a normal form

The 7.x server application and midtier is unicode compliant. The admin tool and desktop client are not. Character sets that get displayed are dependent on locale setting and to some extent OS settings. Dave -- [EMAIL PROTECTED] (Wireless) - Original Message -

putting french / german / spanish characters in a normal form

I surely missed the boat on this one. We are at 6.3 and we are upgrading to 7.1 In either situation, I would prefer to start with one non-localized view and simply add french text, german text, spanish text, italian text ... as a copy and paste from any of the Amazon websites. Why does my client a

Question: Change Statuses - ITSM 7.0 (patch 6)

I am have setup certain "Change Types" to require Approvals - this works fine. I have setup other "Change Types" NOT to require Approvals - this works fine. The problem I am having is that for "Change Types" that do NOT require Approvals are force to go through every Status. The system will not

Re: Multiple Languages

With our Search menus using 7.x client is a value that is listed. It's not one of the values in our search. The desktop client adds it. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr OC-ALC/ITMA Se

Re: Multiple Languages

I understand, but I don't think you can add it to search menus, can you? Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, Davi

Re: Volume Question

~7500/day ~1000 users ~120k requestors -- Tony Worthington Sr. Technical Analyst Kohl's Department Stores [EMAIL PROTECTED] 262-703-5911 > From: Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] On Behalf Of Brittain, Mark > Sent: Tuesday, March 04, 2008 9:33 AM > To:

Re: Multiple Languages

Gary, She means the that is added to menus in 7.x client by default. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr OC-ALC/ITMA Sent: Tuesday, March 04, 2008 4:07 PM To: arslist@ARSLIST.ORG Subject

Re: Multiple Languages

Add as an option. If you have the same label and value field in the configuration form you pull from, simply create an active link that fires whenever you select a menu item on that field. The active link would run if the value of that field was set to , and it would change the value to $NULL$. T

Multiple Languages

I have multiple views of a form (one for each language-German, Spanish, etc). On my selection fields, I have all the selections in different languages. My question is, how do I get the option in a different language? This is a system generated option that I don't have any control over. Or do I

Re: Adding an Attachment while using the User Tool

This also affects the object list. If you open remedy on one screen, then open the object list, it's bound to that screen. However, if you then drag remedy to another screen, and open the object list again, it opens on the original screen. I'm always thinking there is a problem. This affects the lo

Re: Volume Question

1500 - 3000 emails/HOUR (You do the math for days/weeks/months) Neel Gautam Accenture - Chicago Delivery Centre . Core Values: Stewardship * Best People * Client Value Creation * One Global Network * Respect for the Individual * Integrity __

Re: Adding an Attachment while using the User Tool

I wonder if this is truly a Remedy issue. In the past I have been able to consistently crash Crystal 9 and 11 when on a second monitor that is a different size. Could it be in how XP is generating the image on the second screen? I have two monitors the same size right now and have not had any is

Re: How do we know when Archiving is completed?

Thanks Richter for quick response. Will do that. Regards, Chintan Howard Richter <[EMAIL PROTECTED]> wrote: ** Look at the new archive form and see when it was last updated. For example I did this to the mail messages form. It took about 90 minutes to move 10k records to the new form. How

Re: Volume Question

15,000 to 30,000 outbound emails per month for the last several years - varies with the part of the semester. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ _ From: Action Request System di

Re: How do we know when Archiving is completed?

Look at the new archive form and see when it was last updated. For example I did this to the mail messages form. It took about 90 minutes to move 10k records to the new form. However it might be different depending on how you set up the feature. Good luck, hbr On Tue, Mar 4, 2008 at 2:16

How do we know when Archiving is completed?

Hi all, I am trying to figure out a way of how much time it actually took for archiving. Is there a way to know that from Remedy(like archiving was completed at HH:MM:SS)? Then using start and end time, we can actually know how much time it took. Thanks for your help. Regards, Chintan.

Re: Crystal 9 embedded reports not working on ARS 7.0.1

We've had reporting problems in Remedy User 7.0.1. All of our reports use either Local or Reporting Form. Unless the server name is entered in the User DSN we get: "An error occurred while generating the Crystal report: 0x80047e48 - Logon failed. (ARERR 1904)" It doesn't matter whether the

Re: Change Field

I'm assuming that your 1st active link looks something like: Fire on: Menu selection Run If: Menu value = x If Action: Change Field - Character Field (Visible) You're asking that if a user changes the menu from value x to value y, how to hide the character field? Have a 2nd active lin

Re: Change Field

Try an action on the Else tab David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == ARS List Award Winner 2005 Best 3rd party Remedy Application See the ESS Concepts Guid

Re: Change Field

Thanks for the reply, Misi. So, do you mean I need another active link that would fire on lose focus. My present active link is something like this. BASIC: Execute on: Menu/Row/Level choice, Run if condition of field x = "some" If action: change field to visible. Mike On 3/4/08, Misi Mladonic

Re: Change Field

Hi, Loose Focus may be a good trigger for checking the value. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. * RR

Change Field

Hello List One more query for the day. I have a character field that is visible through the workflow when a particular value is selected in a Menu. It works perfect using an active link with a change field action. But if the user goes back and changes the value, I want to hide the field. How is th

Importing On-Call records - Manually create business time tag?

ITSM 7. Since we have hundreds of groups I am planning to import the on call records for all the groups. I noticed that part of the workflow for creating an on-call record through the UI uses Business Time Tag generator form (CFG:BusTimeTagGenerator). The import will obviously circumvent this w

Re: Volume Question

Mark, We process about 1800 incoming emails a day, and generate about 2200 outbound email across 3 major applications Doug From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Brittain, Mark Sent: Tu

Re: Adding an Attachment while using the User Tool

Someone probably should submit this to BMC as a defect on dual-screen systems. --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Tuesday, March 04, 2008 10:11 AM To: arslist@ARSLIST.ORG Subject: Re: Addin

Volume Question

HI All, I would like to get a sense of what your experience of daily email volume sent from Remedy. If you can send me the number of users and a rough number of a day's email it would help me a lot. Thanks Mark Mark Brittain ESM Remedy Developer NaviSite Inc. 315-453-2912 x5418 (office) 315-3

Re: Adding an Attachment while using the User Tool

Hi Lisa, You can also have the user drag and drop the attachment to the attachment field. Kevin P. On Tue, 4 Mar 2008 09:59:57 -0500, Kemes, Lisa <[EMAIL PROTECTED]> wrote: >Customer has Windows XP OS, AR System Client 7.0.1 Patch 002. > >He is using his laptop screen and his desktop screen to

Re: Adding an Attachment while using the User Tool

Thanks so much J.T. I think that's the problem! From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Tuesday, March 04, 2008 10:05 AM To: arslist@ARSLIST.ORG Subject: Re: Adding an Attachment while using th

Re: Adding an Attachment while using the User Tool

Check to see if the menu appears at the far right of the other screen. --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Tuesday, March 04, 2008 10:00 AM To: arslist@ARSLIST.ORG Subject: Adding an Attachm

Adding an Attachment while using the User Tool

Customer has Windows XP OS, AR System Client 7.0.1 Patch 002. He is using his laptop screen and his desktop screen together. When his user tool is on his laptop screen, he is able to right click on the attachment box and get the "add" option and is able to add attachments to a ticket. When his u

Re: boxi/crystal report location - Longish response

This can be a VERY long answer The first question I have is this - what jsp engine are you using and what version of the mid-tier? Also, is the mid-tier on the same box as the Crystal Report enterprise server? Or on a separate server? Also, are you using windows or unix? If you are us

Re: OLE Outlook Issue

I have seen this issue before and it was a known problem with certain versions of remedy client accessing certain versions of OLE automation server on the client side. You didnt mention the version of remedy client and patch #. I believe this issue was resolved with version 7.0 and above. On 29/

Dotnet Web Service Consumption question

Hi, I am trying to map to an external web service built in a dotnet 2008 environment. The developers tell me that the soap header should be available both for input and output. The login session is stored in the header attributes when the login operation is called. Unfortunately the soap header

Job: Remedy Engineer (Fairfax, VA) (UNCLASSIFIED)

Classification: UNCLASSIFIED Caveats: NONE Hi List, SRA International has a Remedy Engineer position located in Fairfax, VA (Merrifield area). The company is named to FORTUNE's "100 Best Companies to Work For" list for 9 consecutive years. It's an exciting time to join the company and lots of

Re: Pad the info

Mark, Be warned... your approach assumes that the user will be viewing the output in a fixed width font. If they are using a variable width font (like my gmail account uses) then the value will likely not align. If you really want formatting that is likely to be as you expect it, then either send

ADM:Test Please Ignore

timing test 6:39am EST ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: SMS2CMDB 1.6 Question (UNCLASSIFIED)

did you check the CMDB adapter are working fine or not ? This issue coz of CMDB cant receive data from SMS Regards, Ramy Ayoub On Mon, Mar 3, 2008 at 9:33 PM, Bennett, Charlie CTR MDA/DOCC < [EMAIL PROTECTED]> wrote: > Classification: UNCLASSIFIED > Caveats: NONE > > Hiya Listers! > > I'm havi