Re: Updating HPD_HelpDesk Tickets with CTM:People Changes

The persons ID is stored on the Incident form and can be used as aqualifier to re-populate the Customer tab using either an escalation or a filter initiated by an esalation. The Site ID is also stored and needs to be updated if the site has changed. The last thing to review is the Assignee Group

Updating HPD_HelpDesk Tickets with CTM:People Changes

Greetings, We have renamed and reorganized sites and Organizations in CTM:People data. We now need to update all HPD_Helpdesk tickets to reflect the new data. This can be manually done by opening each ticket, clicking the modify button under customer information, then clicking the save button ag

Re: Need help on Remedy ITSM

Yes, you need to install AR System first. You have two options: 1) Spend a lot of time reading the installation and configuration documentation, familiarize yourself with the issues with it on this forum and the BMC KB, take the I&C class from BMC, and install it yourself. 2) Hire someone to co

Need help on Remedy ITSM

Hi Everyone... im new to remedy itsm, what all r the prerequisites for BMC Remdy ITSM Suite.Can we install ITSM Suite without AR System. In ITSM Suite where we can create the forms & reports ? Please help !!! -- View this message in context: http://www.nabble.com/Need-help-on-Remedy-ITSM-tp198131