Could someone explain me the Private RPC queue?
When does it make sense to use a private queue?
another Robert
Von: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] Im Auftrag von Tim Widowfield
Gesendet: Mittwoch, 8. April 2009
Hi All,
We're running into trouble when running SRM 2.2 patch 2 on an application
server (websphere) with Java 1.4.2. Specifically the problem is when
creating a new Service Request the .jar file tries to create an instance id
using a function Boolean.parseBoolean(string) that has only been
What version of CMDB are you running? There is a compatibility issue
between CMDB 2.0p4 and ARS 7.1
Here is some information from my encounter with this issue:
4) As per the information, you have CMDB 2.0.1 P3 with AR Server 7.1 P2 (
CMDB 2.0.1 P3 is not compatible with ARS 7.1, you must
Does anyone know of a RUG in the Northeast? Boston area?
Thanks,
Tricia
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I don't know much about it, but I have also followed the example and
implemented the spell check. Doesn't it do a copy and paste as part
of the spell check? I think it copies the text, opens word and the
word spell check, then pastes it in. Maybe you can look at that OLE
and take just a piece
Listers,
Please help me with this one.
One of my management users got hold of an external source that said
categorizations don't have to be used for routing. Somehow, the user
misunderstood what the external source was attempting to communicate, grabbed
hold of the elephant's tail, and is
I think the Config Manual says it nicely:
Administrators can also create private queues for specific users who need
dedicated access. For example, you might create a private queue for a user who
is performing critical operations that you do not want blocked by other users.
Private queues
Jennifer, you could show Mr. Elephant Tail (MET) books and best practices
until the cows come home - if you haven't convinced him by now, you need
someone else to fight this battle. I think I would suggest that you try
these tactics:
1) Find the manager/director who uses the output data from
You're right as usual, Chris. But she said that they were already using
Categorizations for Assignment. While testing paradigms is a practice we
should all undertake, changing the entire support model is an undertaking
that requires buy-in from all users and owners of the Support model. It
John,
I just received a couple of T1000s and I planned on using one to install
ARS 7.5 for testing in a non-global zone. I will let you know if I run
into any snags...
Kelvin
From: Action Request System discussion list(ARSList)
Jennifer-- I do not know of such a document. In fact, in ITSM 7.X that feature
is not supported as one would like.
Basic set theory is at work here: the assignment routine tries to match on a
specific intersection (yes, set theory term, presumes all required terms are
.true.) of ALL fields
Conversely, you could define a private queue for operations that you want to
occur without affecting normal users, because you would not be using the normal
list and fast threads for the work being done.
Lyle
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On
Is this a change that would be made in the Java code, or in a configuration
file on the system? If it's in the installer, it's not something I would have
control over, but something BMC could potentially take into account in their
code.
Lyle
From: Action Request System discussion
I think it depends entirely on the tools that you have deployed. We do not
have either SRM or Asset or anything in our CMDB, so we don't really have a
place to define our Service Catalog. I haven't found an actual place in
ITSM where you are supposed to define it, anyway, but maybe it is in
I can see how this is helpful when you have staff planted in different
locations that act as an extended service desk, but what about issues that
require someone in the centralized I.T. group to fix? If someone has a problem
with one of your enterprise-wide applications, maybe it should always
Thank you, Chris, Rick, and Don for your feedback.
Chris,
Thank you for a very well-reasoned argument. I always value your input highly.
As you said, there are a number of different ways to configure assignment in
Remedy 7.X, and keying on CTI may not be the best method to use for every
BTW,
I received my official nomination letter for the Biltmore Who's Who
yesterday, and I would just like to thank whichever of you nominated me. The
letter said I'd been selected from among thousands of applicants because I am
among the top female professionals in [my] field. I am truly
Our system works for us since the vast majority of issues for faculty and staff
are handled by their distributed computer support groups, where all of the
Incidents are routed first by default. Almost all of the functions you
mentioned are administered at the distributed unit level, even if
I took Rick's advice and posted my Incident/SRM doc to the BMCDN:
http://developer.bmc.com/communities/docs/DOC-6328
Anyone interested can have a look there.
-scott philben
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This may be an excellent opportunity to compare and contrast the two approaches
for organizational functions.
If I understand this correctly, I and Shawn have central help desks that rely
heavily on automated routing to choose from thousands of functions.
Chris and Don seem to have a
Concerning question on Distributed Environment--short answer is : yes.
By Chris' description below, our environment is characteristically different
from many encountered in the commercial world, public entities, and maybe even
other academic centers. We do rely on legacy knowledge in 60-odd
That's an excellent explanation, Don. Thank you.
This thread is generating intense interest in my local group, so if anyone uses
a different routing/assignment scheme, please share with us. I may have to
post a Wiki.
P.S. I did manage to find a knowledgebase article referring to CTI and
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Hello,
For the Remedy 7.1 environment we are in process of building, we have a
spreadsheet of template data (100+ records) that includes the data to
populate Incident Templates. In attempt to avoid manual entry of this
info via App Admin Console, we thought we'd try doing an import of this
Julie, I know that this can be done, because I've done it. Unfortunately,
it's been a over a year ago, so I can't remember the specifics of HOW I did
it, and I don't have the code. You might check to see if the Data Loader
utility does that, and Effective Technologies has a Datalink application
Hi,
Thank you for pointing out the KB Article. I've followed all the directions
mentioned in the KB but I couldn't get the AIE to start in Server #2.
I run this command in the directory AIE\service\bin where the Integration
Engine execute is located:
eie.exe -x AR Server name -p port number -n
Without looking, I'm wondering if there's another form that needs data in order
for them to show up. You might try turning on active link logging and then
going in and trying to open a template to see what it's doing and where it's OK
for its data.
Lyle
From: Action Request System discussion
All,
We are under Solaris 5.10, Oracle 10, Midtier 6.3patch21, ARServer 6.3 patch24.
I wrote an active link to open a display only form in dialog mode on a
menu selection.
This display only form has a warning text.
In the user tool its working fine.
where as Internet Explorer, the dialog pops up
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