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2009-04-26 Thread Daval Itagi
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Re: Help on Business Hours computation

2009-04-26 Thread Kaye Bernales
Hmmm.. Thing is, it's an automated process... Whenever a system scan is done (BEM) and a certain condition is met, a new ticket is created.. So active links cannot be used :( -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of

Re: Help on Business Hours computation

2009-04-26 Thread Shafqat Ayaz
of the top of my head how about using an Active Link instead of a filter. that should use the client time rather than server time. shafqat --- On Mon, 4/27/09, Kaye Bernales wrote: > From: Kaye Bernales > Subject: Help on Business Hours computation > To: arslist@ARSLIST.ORG > Date: Monday, A

Re: Number Validation

2009-04-26 Thread Shafqat Ayaz
Hi you could look at the keyword $DIGIT$. You can define this in the pattern field on the Attributes tab of the field properties. if you need further help drop me a line shafqat --- On Mon, 4/27/09, nsachin wrote: > From: nsachin > Subject: Number Validation > To: arslist@ARSLIST.ORG > Date

Number Validation

2009-04-26 Thread nsachin
Hello Listers, I have one character field.This field should contain 'characters and then followed by numbers'.For example the field should contain the value of 'PRQ1234'.I am extracting the string after PRQ in a temporary field.So,the temporary field will have value if 1234 in this case.But, if th

Re: SLM Questions

2009-04-26 Thread Schon, Stuart
Hi #2 - it would be extremely difficult to configure all of the Svc Tgts for all customers via the SLM module. The number of variations is enormous. You would also need to consider variations of Business Time entities and time zone variations We like you have multiple customer and decided t

Help on Business Hours computation

2009-04-26 Thread Kaye Bernales
Hi List, How are business hours computed? If I have a business time workday configured with offset value, and we enter time on client side, it gets converted to server side time. What if I want server time to be converted to client time? Any ideas on how to go about that? Scenario is this:

Re: User Tool > PrintScreen Button

2009-04-26 Thread Grooms, Frederick W
Gidd's site has some excellent free examples of OLE at http://www.buoyantsolutions.net under Download/OLE Examples. You should be able to add a button and then an Active Link that will do a SendKeys OLE action to do your print screen for the User Tool (it can also do your Web javascript) Fre