Re: Auditing logins and logouts

I haven't played around with this feature in 7.5 yet - but what you posted below indicates the license usage is logged by when the license is acquired, not by when the user logs in. That implies it would work with fixed users - but I'm assuming users with floating licenses still do not acquire th

Re: JOB: Long Term Contract to Perm in Midtown Manhattan (only local candidat...

Oh this Hospital job is still not filled? Wow..I think they are trying to fill it from last summer. On Tue, Apr 28, 2009 at 9:55 PM, Kathy Morris wrote: > ** Hi, > > Is this with Sloan Kettering? or a medical hospital midtown? > > n a message dated 4/20/2009 11:10:34 A.M. Central Daylight Time,

Re: JOB: Long Term Contract to Perm in Midtown Manhattan (only local candidat...

Hi, Is this with Sloan Kettering? or a medical hospital midtown? n a message dated 4/20/2009 11:10:34 A.M. Central Daylight Time, mw...@columnit.com writes: ** Hi, We are seeking a Senior Remedy Developer for a long term contract (may go perm after a year) in midtown Manhattan. ON

Re: Help with Table Field in Web

Hi, What you're looking for is do-able easily in AR System 7.5.00. You may consider upgrading to take advantage of the new capabilities in 7.5.00: 16-Jan-2009 What's New: BMC Remedy Action Request System 7.5.00 http://documents.bmc.com/supportu/documents/84/15/98415/98415.pdf "Tooltips are

Help with Table Field in Web

Hi dear listers if i make a querie by a character field against a remedy form to know all the matches the system respond with a windows pop=up with the matches found it Now how can i do a column from this win pop up like a internet link bold, underline and purpple color is it possible for the m

Help with Table Field in Web

Hi dear listers I need the next: We have a table field in an application that it's open in web (internet explorer or Firefox), we want that a column of this table field appear a like a link bold, underline and color purple, and if user click over this link open a record with the information How we

Re: Regarding SRM 2.2 Patch 2 Error

Thanks Mahesh.We were talking with BMC and came to know about this.   Regards Anil --- On Wed, 29/4/09, Mahesh Chandra wrote: From: Mahesh Chandra Subject: Re: Regarding SRM 2.2 Patch 2 Error To: arslist@ARSLIST.ORG Date: Wednesday, 29 April, 2009, 1:20 AM ** This is a known issue and BMC h

JOB: Remedy Applications Analyst, Front Line Support- Downers Grove, IL- Full time with Benefits, onsite, no travel requirement

We are looking for a Remedy Application Analyst to join our Front Line Support team. This onsite Downers Grove based position is full time with a generous benefits package, flexible shifts (any 9 hour shift between 7am and 7pm) as well as no travel requirements. Must have Remedy Development exper

Purge License Link not working?

Has anyone tried to purge a license since the website switch at BMC? I'm trying to do a simple purge and it's telling me that the Link I followed is incorrect. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org

Re: Auditing logins and logouts

Yeah, well, our users will be using the web almost exclusively. Thanks, guys! On Tue, Apr 28, 2009 at 4:17 PM, lee wrote: > Isn't this the aruser.log in the Server Information form? > > That's what we use. Not sure if that's enough auditing for you. > > On Apr 28, 3:53 pm, Bob Rowe wrote: > >

Re: Auditing logins and logouts

Isn't this the aruser.log in the Server Information form? That's what we use. Not sure if that's enough auditing for you. On Apr 28, 3:53 pm, Bob Rowe wrote: > ARS 7.1, ITSM 7.0.03, Windows, MS SQL. > > Maybe I'm missing something here, but this is new to me: > > We need a method of auditing, i

Re: Auditing logins and logouts

What you're looking for is also part of the AR System 7.5.00 release out-of-the-box. 16-Jan-2009 What's New: BMC Remedy Action Request System 7.5.00 PDF License management Current and historical license usage

Re: Auditing logins and logouts

If you need only monitor the suer tool the you can use the Init-Form setting in the ar.conf file to specify a form to fire after login. This only works in the User tool and does not on the web. On Tue, Apr 28, 2009 at 3:53 PM, Bob Rowe wrote: > ** ARS 7.1, ITSM 7.0.03, Windows, MS SQL. > > Maybe

Accellerating the 6.3 -> 7.x upgrade process

Hello All, Disclaimer: This upgrade involved an Informix upgrade as well. While testing the ARSystem upgrade process, what we thought would be around 4 hours turned into about 12. With tables containing nearly two million records and an audit trail table with over 9 million, the outage would h

Auditing logins and logouts

ARS 7.1, ITSM 7.0.03, Windows, MS SQL. Maybe I'm missing something here, but this is new to me: We need a method of auditing, in Remedy, the time a user logs in, user ID, all that sort of thing, including when he or she logs out. It seems like there should be something in Remedy that does that, b

Re: Regarding SRM 2.2 Patch 2 Error

This is a known issue and BMC has a hot fix (Defect # SW00320173) for it. The error occurs when there are any special characters in the question responses. Thanks Mahesh On Tue, Apr 28, 2009 at 10:57 AM, anil RAI wrote: > ** >Hi Lister, > > I am getting an error while submiiting a request o

Re: Remedy Email Engine not polling inbound emails

I just noticed the time when you sent this. OUCH! :) What specifically did your Unix team say when they said the email engine wasn't running? Was the process running but hung? Or was it just not running at all? And did your AR System Email Error Logs say anything? I've run into various pro

Re: Remedy in Amazon Computing Cloud?

Here is my outline from the presentation yesterday at NW RUG CARS (Cloud AR System) FIRST TRY Mac McMillan and Geoff Endresen Amazon.com Workflow Applications Team Presented 04/27/2009 to the NWRUG (North West Remedy User Group) Seattle,WA hosted by Amazon.com What are the services we are using?

Re: Remedy in Amazon Computing Cloud?

Rick is correct. Mac McMillan and I presented yesterday at the NWRUG. We got the AR System 7.1 installed on Linux with Oracle 11g running in EC2. We are still working on the security settings to allow the ports to access it from outside our firewall. I'm calling it CARS (Cloud Action Request Syst

Regarding SRM 2.2 Patch 2 Error

Hi Lister,   I am getting an error while submiiting a request or change request in SRM through midtier. Ther error is Value does not fall within the limit specified for the field : Maximum length 38;179(ARERR306).   Te environment details is ARS 7.1 Patch 6 and Midtier Patch 7.0.1 patch 6

Re: Approval Server Version Information

Thanks a lot Thad,   In my case the command is   [/opt/app/remedy/remedy/approval/bin] unix-server=>strings arapprove.sl | grep -i version | grep -i Patch   Server API   Version 7.0.01 Patch 008 200805251830   Have a good day! Pintu Mallick   --- On Mon, 4/27/09, Thad K Esser wrote: From: Thad

Re: Pushing remedy data to mobile handsets

BMC looks to its partners to provide mobile solutions - thus, BMC no longer offers its own solution. You should go with one of the partners. Thanks, -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of a

Re: Pushing remedy data to mobile handsets

Bmc partners with most, if not all, of those solutions, and they should all be able to demonstrate how easy their integration with Remedy works. Its just a question of which fits your needs and budget. Rick Sent from my Verizon Wireless BlackBerry -Original Message- From: Chr

Re: Pushing remedy data to mobile handsets

Check out Vaultus. -- From: "Ravi" Sent: Tuesday, April 28, 2009 7:56 AM Newsgroups: public.remedy.arsystem.general To: Subject: Pushing remedy data to mobile handsets Is there a remedy module that enables remedy incident management from a mob

Re: Remedy Email Engine not polling inbound emails

My notes for a WIndows server Check the Email engine logs C:\Programs Files\AR System\AREmail\Logs\stderr.log If there is an entry regarding Java OutofMemory, we need to fix the java heap size. Increase the Java heap size for Email engine. Open Regedit HKEY_Local_Machine\System\CurrentControlSet\S

Re: Searching for Duplicate Values

I agree with those telling you to use SQL, and if you want to perform an update via Remedy, create a view of that SQL and put a View Form on top and use an Escalation to perform the updates. However, you are getting into some tricky areas though. If they are truly duplicates, you should at som

Pushing remedy data to mobile handsets

Is there a remedy module that enables remedy incident management from a mobile device? I see a number of partners providing applications to enable this (Aeroprise, Mobile Reach etc). Just want to confirm if BMC has a out of box solution that integrates with ITSM. Thanks -- Thank you, RaVi _

Re: Remedy Email Engine not polling inbound emails

We have it set to delete all inbound email in the mailbox after it is polled. So we should never have a backlog in the mailbox, we have the polling set every 5minutes. We have turned on Debug mode; so just have to wait to see if it fails again. Regards, Keith. __

Re: Service Request Module Evaluation -- Please Respond

PS - those are my personal opinions, not necessarily those of Column IT. Andrew Paolino Account Manager Column Technologies Cell: 551-486-2549 Fax: 212-227-3040 Email: apaol...@columnit.com Skype ID: apaolino Web: http://www.columnit.com P Please conside

Re: Service Request Module Evaluation -- Please Respond

Hi Vicky, Andrew here, nice to meet you. We have had GREAT experience with Kinetic Data, and some not so great experiences with both SRM and New Scale. Let me address each product briefly and then talk about what I've seen with Kinetic. SRM: Pro - The product CAN work given time and significant

Re: ITSP Issue - People's Support Groups disappearing

Hi Rick - no, that form is manually populated from the CTM:People record. Thanks, Gavin Coleman Senior Analyst/Programmer Computacenter (UK) Ltd Services & Solutions Hatfield Avenue Hatfield, Hertfordshire, AL10 9TW, United Kingdom T: +44 (0) 1707 631662 E: gavin.cole...@computacenter.com W: www.

Re: Remedy Email Engine not polling inbound emails

There's been a bunch of ARSLIST posts regarding this issue recently so if you search the Google group for it, you should find a lot of info about troubleshooting and optimization as well. Tauf Chowdhury  Analyst, Service Management Office: 631.858.7765 Mobile:646.483.2779   -Original Mess

Re: Remedy Email Engine not polling inbound emails

We had this issue on a Windows box. We had to change the java heap size in the email config file. I think the default is 128MB. We changed ours to 512MB and it currently uses 290MB. On Apr 28, 9:10 am, Jackie Morris wrote: > Check the number of messages in the AR Email Message form. > > We have

Re: Remedy in Amazon Computing Cloud?

Actually, the guys at Amazon, who also use Remedy, are working on that already. I am sure they will let the list know when there is a tested process for doing that. Rick Sent from my Verizon Wireless BlackBerry -Original Message- From: "Leihkauff, Kenneth" Date: Tue,

Re: Remedy Email Engine not polling inbound emails

Check the number of messages in the AR Email Message form. We have found that a relatively small number of emails that accumulate there slow down the polling so much that it times out and can't complete polling. We delete all mail after two days so usually the most mail we have in there will be <

Remedy in Amazon Computing Cloud?

Hi, Does anyone have any experience with hosting Remedy ARS/MidTier/ITSM in Amazon's computing cloud (EC2)? Ken Leihkauff ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...

Service Request Module Evaluation -- Please Respond

Hello! Our company is replacing custom built (on Remedy) service request module with out of the box producs. We are evaluating certain products and are finally down to BMC SRM, New Scale and Kinetic Data. If any of you had experience with the above products or performed evaluation of the ab

Re: ITSP Issue - People's Support Groups disappearing

Are you populating that form via LDAP? Rick Sent from my Verizon Wireless BlackBerry -Original Message- From: "Coleman, Gavin" Date: Tue, 28 Apr 2009 12:35:54 To: Subject: ITSP Issue - People's Support Groups disappearing Hi List - got a little issue here that's caus

ITSP Issue - People's Support Groups disappearing

Hi List - got a little issue here that's causing us some problems. We have recently had reports of People's Support Groups being removed. As far as we know these are not being removed deliberately, but we are currently unable to pin down how these are being removed. The CTM:Support Group Associ

Remedy Email Engine not polling inbound emails

Hi, Yesterday our production server stopped polling the inbound mailboxes, 1. The logs (email and arerror) do not should anything for the time window 2. Our UNIX team reported that the email engine was not running 3. All outbound email was working fine 4. We are on ARS v7.1