Re: Blank Notification Text field in NTE:Notifier Log

Hi, We are also bugged by this puzzle. Still trying to figure out. Let me check taking clue from your mail. Best Regards, Uday From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ex Soundgarden Sent: Thursday, February 11, 2010 11:16 To:

Re: User license fixed

This could be because he has a floating license and there are not floating license tokens available. Please check. Kind regards Fazila Patel Siemens IT Solutions and Services (Pty) Ltd Remedy Administrator Local Production Centre Infrastructure Operations Siemens Southern Africa Tel

Re: Performance issues

Hi Tim, Have you tried running the performance analysis reports from Abydos Analyser ? This should highlight any problems with indexing on forms based on workflow qualifications and also unqualified queries that might be causing full table scans. Hope that helps. Kind regards,

Microsoft TFS Source Control Integration

Has anyone integrated Microsoft TFS with AR System 7.0 or later using the Microsoft MSSCCI provider? More specifically how do I get Remedy to recognise the MSSCCI provider and once it does what server path do I need to enter? Regards Simon Ivers Technical Consultant This communication

Change Management Blackout Periods

ITSM 7.0.3 ARS 7.1 Is there a way to block users from scheduling changes during certain time periods? I have been reading through the docs on using Business Events and Time Segments but am having no luck. We do not use holiday or work day schedules of any kind. TIA Frank

Re: Performance issues

I am running this now, Thanks From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Simon Urquhart Sent: Friday, February 19, 2010 5:25 AM To: arslist@ARSLIST.ORG Subject: Re: Performance issues ** Hi Tim, Have you tried running the performance

Re: ORA-01406: fetched column value was truncated SOLVED

Joe, Thanks for the good ideas. This problem was in our test system, so I had no worries about blowing away the data. But I'll save your email just in case the same thing happens in our live system. More Cheers, Dwayne From: Action Request System discussion list(ARSList)

Change Management-SLM Configurations.

Hi, ITSM 7.0.3 ARS 7.1 Is it possible in ITSM 7 to configure SLM's with no pre-defined goal times ? Is it possible to get notifications based on Scheduled start date against Scheduled end date at 50%/75%/100% in change requests? Typically this would be creating a tailored SLM for each

Re: ORA-01406: fetched column value was truncated SOLVED

Sorry, guys. Late to the thread. I had seen this error too a long time ago and had the same fun task of isolating the problem records. In our situation the source of the records was a feed from another system. I never did figure out what was actually wrong with the data. I ended up adding

Re: Change Management Blackout Periods

Hi Frank, I'm also looking into this functionality. I believe that you can control this functionality by creating a New Business Event and select an appropriate Activity Date Range. If a user tries to schedule a change request (Scheduled Start Date, Schedule End Date) during the

Re: Change Management Blackout Periods

Frank, Interesting requirement.. This is how I might have handled it.. I would build a configuration form (custom) called Configure Change Blackout Dates or something.. Three fields that I would see as mandatory on this form is: Start Date End Date Reason for Blackout I would sort the results

Re: Change Management Blackout Periods

I cannot believe with the mountains of code in ITSM that deals with Busines Time, Time Segments and holidays that there isn't a built in way of accomplishing this simple task. On Fri, Feb 19, 2010 at 9:13 PM, Joe D'Souza jdso...@shyle.net wrote: ** Frank, Interesting requirement.. This is

Make Required field optional

TGIF, I will have XML sent through the Mid-Tier to create a record on Form A. Form A will then run some filters to get information from the database, and then push the information to a new record on Form B. The Assigned Person which is a required field is not pushed to Form B. If I create a

Re: Make Required field optional

It depends on how the Assigned Person is required on Form B. If you have it marked in the form as a required field then you have a problem. If you are doing it in workflow then you can modify the workflow to exclude web services $CLIENT-TYPE$ = 34 Fred -Original Message- From:

Re: Make Required field optional

I have a problem. Thanks Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Friday, February 19, 2010 3:24 PM To: arslist@ARSLIST.ORG Subject: Re: Make Required field optional It depends on how

Re: Make Required field optional

Change your field to Optional and add a filter with a Run-If of $CLIENT-TYPE$ != 34 that does an error message Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Brittain, Mark Sent: Friday, February 19, 2010 2:42 PM

Re: Make Required field optional

I hate it when I hit send too fast A Run-If of $CLIENT-TYPE$ != 34 and $Assigned Person$ = $NULL$ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Friday, February 19, 2010 2:50 PM To:

Re: Make Required field optional

Is it feasible to pass a known place-holder value so that the transaction can take place but be identifiable for remediation (i.e. notify a person to look into it, display it on a console to address, etc)? -Original Message- From: Action Request System discussion list(ARSList)

Re: Change Management Blackout Periods

I don't think there is one OTB unfortunately. I do agree this is a very interesting requirement, that may be relevant in many business scenarios.. In your quest to find an OTB solution if you do stumble on one, please do let us know... Cheers Joe -Original Message- From: Action

Re: Change Management Blackout Periods

I believe that is something you set on the CI. The Change then recognizes that when the two are related. Rick -Original Message- From: Joe D'Souza jdso...@shyle.net Date: Fri, 19 Feb 2010 16:53:33 To: arslist@ARSLIST.ORG Subject: Re: Change Management Blackout Periods

Help with Sybase indexes

Hi Folks, I need some Sybase help regarding indexes. I am migrating from Sybase to Oracle and I want to compare the two systems to make sure that the Oracle system has all of the same indexes on the T-tables as currently exist in the Sybase system. I don't doubt that they were there

Re: Problem Investigation Cancelled Status Reasons

** Any takers on collaborating with me? You can add you own document on Developer Network or I'd be happy to extend my doc with inputs from all. I know we are all going to encounter these changes.Kelly DeaverL-3 Stratis / FAA Contractor kdea...@kellydeaver.com (ARSlist

Re: Importing Definition Forms

** Be sure and let us know what you find out!Kelly DeaverL-3 Stratis / FAA Contractor kdea...@kellydeaver.com (ARSlist mail)kelly.ctr.dea...@faa.gov(Business mail) Original Message Subject: Re: Importing Definition FormsFrom: "Kemes, Lisa" lisa.ke...@tycoelectronics.comDate: