Yeah, that is too simple. All these years it was right under my nose.
Thanks!
On Thu, Apr 29, 2010 at 2:09 PM, Lyle Taylor wrote:
> Oh, the elegance of that! Nice solution!
>
> Lyle
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist
Thanks Lyle.
Scott Parrish
IT Prophets
(770) 653-5203
www.itprophets.com
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Thursday, April 29, 2010 5:10 PM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS}
Oh, the elegance of that! Nice solution!
Lyle
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Scott Parrish
Sent: Thursday, April 29, 2010 2:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Clear All
Active Link:
Active Link: SetAllFieldsNull
Form:
Execute On: Button
Run If: $NULL$
If Action: Set Fields
Read Value For Field From: (not Current Screen. The SAME form
the Active Link executes on)
Set Field If: 0 = 1
If No Requests Match: Set Fields To NULL
If Multiple Requests Match:
Check the Matching ID
I believe the Run Process even works if you do not have a preference server
set. It doesn't save the value to the INI but it does take effect since it
updates the in memory cache.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Be
How about a close window/open window action w/o setting the fields to
defaults (leave box unchecked)?
Brien
On 4/29/2010 1:33 PM, jham36 wrote:
I hope someone replies to this with a better solution. The only thing
I can think of is to do a set fields action and set all the fields to
NULL. Th
Hi Rabi
Yes. What I mean is YOU do not need to know the API - or programming at
all.
You basically get the power of the API - with no "programming" at all.
A "script" is a "short" ASCII file - like a Windows 3.1 "ini" file. You get
a few words like Query, QuerySql, File, Loop, to set up i
I hope someone replies to this with a better solution. The only thing
I can think of is to do a set fields action and set all the fields to
NULL. That does not seem like the best solution. I look through the
documentation for something like "PERFORM-ACTION-TABLE-CLEAR
", but i didn't see anythin
Is there a way to clear all of the fields in an Active Link? (much like the
CTRL+E function in the User Tool?)
ARS 7.1 Patach 7
Oracle 10g
Lisa Kemes
AR System Developer
Tyco Electronics
717-810-2408 tel
717-810-2124 fax
lisa.ke...@tycoelectronics.com
___
Well, the user preference record is read at login and used throughout.
If the user opens and changes the user preference record, the client knows it
it and updates the in memory copy of the user's preferences. So, they take
affect immediately.
If workflow pushes to the user preference record, it
Thanks for the help.
PERFORM-ACTION-SET-PREFERENCE did the trick not sure why set fields didn't
seem to go into effect until the user logged out and then back in. Well it
worked at least for most of the users. After setting Use This Server in the
Preference Server option it worked for all users.
Thanks a lot Axton!
I actually visited the site before posting, but I got strange behaviors, such
as broken pages with scripts showing and even after creating an account, I
wasn't able to navigate much.
Following your link, all looked fine and I didn't even have to register/login.
Must have be
Tim,
Search the BMC Knowledgebase for "Steps to successfully upgrade ITSM 7.0.3
Patch 007 to 7.6". It is KB 20025977.
Roger
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Hulmes, Timothy W Mr CTR US USA
IMCOM
Sent: Thursd
Howard,
Just wanted to check to see if you found that file.
Thanks,
Tim
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Howard Richter
Sent: Monday, April 26, 2010 7:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7.6 in
We'd like to change the default association mapping from -Global- with all
modules to (at least) our Operating Company. I saw in the Application
Configuration that there is a "Catalog Mapping" setting and was hoping that
changing the All Modules record here would have that effect when new
Oper
One way you can make sure that people don't open the wrong VUI is
Put in an active link that runs On Open that has a run if like
$VUI$ = "special name" AND NOT $GROUPIDS$ LIKE "%;1;%"
The action could be an error message saying "you are not allowed to open this
view" and then a close window.
Hi All,
Please help me troubleshooting this issue. When I click on Configuration
manager under Change Management console > Advanced Functions > Configuration
manager. I am getting the below error.
ARERR [9130] An exception occurred from the WebService class : ; nested
exception is:
Looks like in this case Push fields is our friend.
I changed the two filters that get called to use push instead of set and
everything posted the way I expected.
Populating my Call Log diary field, filling in the Status-History fields and
handling legacy filters to track status changes.
Thanks a
Probably easier to just to use a direct sql update.
Matt
> Rick and Fred,
> I went to the Filter Guide because I couldn't get the Active Link to do
> the multiple Commit actions. I may have had a Run if of $OPERATION$ =
> "CREATE" now that I think of it which would stop the second commit.
> Anot
Rick and Fred,
I went to the Filter Guide because I couldn't get the Active Link to do the
multiple Commit actions. I may have had a Run if of $OPERATION$ = "CREATE" now
that I think of it which would stop the second commit.
Another reason is that this is a rule and Doug says Rules should run in
Have you taken a look at Meta-Update? No API coding required. Does what
you need as a stand-alone utility.
Free, full-product, trial licenses.
Cheers
Ben Chernys
Senior Software Architect
Software Tool House Inc.
Canada / Deutschland / Germany
Mobile: +49 171 380 2329GMT + 1 + [ DST
Try Using "Assignment Configuration Form"
Select All the corresponding values in all Fields and Check only Change
Management box in the right corner in the lower part of Form.
Ashutosh Tripathi
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@ars
Hi All,
i am totally agree with Daniel.
I always prefer to use the User client instead the browser,
additionally we have some integrations with 3rd party programs through
DDE, which can not be done by other way.
Cheers,
Plamen Ivanov
Bulgarian Remedy Community
www.remedy.bg
On 29 Апр, 08:4
Hi,
Form Group skill does not exist.
Thanks & Regards
Amanullah
Software Consultant
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Nair, Rajesh IN BOM SISL
Sent: Thursday, April 29, 2010 12:19 PM
To: arslist@ARSLIST.OR
Hi, In the group skill forms you will see a drop down called group name..
select the desired group name . in the table field you will see all the entries
related to this group search for the entries for which is linked t Change
request and delete those entries.
Say Group1 has entries for Helpde
Hi,
I searched the form Group skill but I have not found this form. Can you please
tell me other way.
Thanks & Regards
Amanullah
Software Consultant
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Nair, Rajesh IN BOM
Hi SriSamSri,
I am exactly having the same problem and I never get AST:xx form as it
should be once finished the Synchronization CMDB > Asset (Update Asset UI).
Did you resolve this problem?
My configuration is:
ARServer 7.5 patch 4
CMDB 7.6 patch 1
ITSM 7.6.0
Also I see cmdb2asset is imbedde
Frank,
Quick and dirty way.. Build two database view, one returning top 1000 using the
qualification you want, and the other returning all.. and point these views to
two AR System view forms.. each for each kind of group..
Joe
From: Frank Caruso
To: arslist
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