Re: AR System Email Messages - Error Behaviour?

We sometimes need to re-start the email engine to have those emails going. On Fri, Nov 5, 2010 at 12:26 PM, Ramey, Anne wrote: > I've had some email errors today, and when I click send in the error-ed > message, the "Send Message" gets changed back to Yes, but the message never > appears to retr

Re: ARS 7.6.03 Upgrade Error

Node is set to files then dns (although it really does not matter since nslookup returns the correct alias IP anyway). Looks like it is time to create a ticket. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of patri

Re: SRM ID and Incident Management

If you are using Best Practice view, on the advanced search bar, look for Service Request ID (SRID, 301572100). Thanks Mahesh On Fri, Nov 5, 2010 at 3:03 PM, Rora Borealis wrote: > ** Hi ARSList > > We're working with Incident Management 7.6.00 p001 and Service Request > Management 7.6.00 p002.

SRM ID and Incident Management

Hi ARSList We're working with Incident Management 7.6.00 p001 and Service Request Management 7.6.00 p002. Our service desk is struggling with one particular issue and I'm sure there's a really easy solution we just haven't found yet. Our end users submit tickets via SRM and they are sent into I

Re: Spell Check on the web

We have been using a product called JSpell in our IE environments which is relatively cheap. Although, as many have stated Firefox, Chrome & Safari have the plugin built in. Rafael From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org

Re: ARS 7.6.03 Upgrade Error

I wonder if your /etc/resolve.conf is set to dns Servernames AND /etc/nsswitch.conf is set to dns and then files.. vice files and then dns.. Just wondering.. This file resolve has your dns servers in it. the file snwitch.conf decides where to go first and then second. If this is set to dns then i

Re: AR System Email Messages - Error Behaviour?

I've had some email errors today, and when I click send in the error-ed message, the "Send Message" gets changed back to Yes, but the message never appears to retry. I've run a report on those messages and the new once that are going out--but they appear the same (I though maybe a hidden field

Re: ARS 7.6.03 Upgrade Error

They are all listed in the hosts file (as well as in DNS). # # Internet host table # 127.0.0.1 localhost loghost # # Physical Host Entry xxx.yyy.zzz.192 remdev01 remdev01.corp.local # # Alias Info xxx.yyy.zzz.195 devars01 devars01.corp.local xxx.yyy.zzz.112 devars

Re: ARS 7.6.03 Upgrade Error

I thought the /etc/hosts file contained that.. IP hostnameShort FQDN loghost? So xxx.yyy.zzz.001hostname hostname.domain.comloghost or I have seen xxx.yyy.zzz.001 hostname.domain.com hostname loghost On Fri, Nov 5, 2010 at 3:05 PM, Grooms, Frederick W < frederick.w.gro...@xo.co

Re: Escalations when ARS is down

SriSamSri, Since it is probably obvious to you that when the system is down, no escalations fire, I am going to assume you are asking what is the affect on the overall running of things when the system comes back up. Escalations on Time If the time the escalation should fire occurred while th

Flashboards Question

Hi Group, I have a flashboards related question. It may be basic and maybe I am overthinking it! I have a requirement where I need to present a bar chart where x axis corresponds to the sum of three variable (let's say Total SLA's met, breached and at risk, these are diiffent fields in the cus

ARS 7.6.03 Upgrade Error

I am starting the process of upgrading our ARS 7.1.0 servers to ARS 7.6.03 and have run into a problem. I figured I would ask the list first. On our non-production server I have 8 instances of ARS 7.1.0 (patch 007) up and running (The server is a Sun SPARC box running Solaris 10). The 7.1.0

Error (At Least One Known Defect) in 7.5 -> 7.6.03 Upgrade on Linux

Hi Everyone (I hope this is a good place to post this. If it doesn't belong here please let me know and I will claim new person ignorance and won't do it again. :) We are running 7.5 patch 04, trying to upgrade to 7.6.03, using Linux. The db is Oracle 10gR2. Here's a summary of the issues we ra

Re: what account need to use to login from web?

No problem, take care -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of maggie2007 Sent: 05 November 2010 17:16 To: arslist@ARSLIST.ORG Subject: Re: what account need to use to login from web? Danny, Thanks a lot for your re

Re: what account need to use to login from web?

Danny, Thanks a lot for your reply. You are right. I aslo just figured it out same as what you said. After updating webtier password and admin password to same, flush and iisreset, then I can login from web. Appreciate! Maggie Danny Kellett-3 wrote: > > Hi, > > You should be able to use t

Re: what account need to use to login from web?

Hi Maggie, You need to configure the arserver in the mid-tier config tool. You can use the following url http:///arsys/shared/config/config.jsp. The default password is arsystem. You need to go to AR Server settings and add your existing ars

Re: what account need to use to login from web?

Hi, You should be able to use the same login details. I assume you are getting ARERR623 or something like that when you use the web (midtier). If you can login with the Remedy User Tool with the same login, then this means that your Midtier Service Password is incorrect and doesn't match. Go her

Flashboards Question

Hi Group, I have a flashboards related question. It may be basic and maybe I am overthinking it! I have a requirement where I need to present a bar chart where x axis corresponds to the sum of three variable (let's say Total SLA's met, breached and at risk, these are diiffent fields in the cus

what account need to use to login from web?

I installed Remedy Server 7.0 (free version) and webtier. I can login from Remedy User, but cannot login from web http:///arsys/shared/login.jsp what account I should use to login? Thanks a lot! Maggie -- View this message in context: http://old.nabble.com/what-account-need-to-use-to

Re: Spell Check on the web

Internet Explorer has a plugin called iespell that you can download (www.iespell.com). Spell-checking seems to work automatically with Firefox, Chrome, & Safari. Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology S

Permanent ITSM/Remedy Support engineers required for a variety of positions across the US

Dear All I hope you are well, I apologise if this message has reached you by mistake. I am working with a customer who has a number of opportunities for Remedy/BMC ITSM support consultants to work in roles across the US. These will be mainly permanent and flexible in terms of location and sala

Re: Chrome Browser support

Axton, That link is fantastic! It answers all of the questions about Chrome & privacy in clear and concise language. When we first tested Mid-tier 7.5 with Chrome early this summer, I saw a lot of compatibility issues. Now we're up a couple of patches, and those issues are resolved. I've be

Re: Spell Check on the web

Use a browser plugin like Firefox has. Other browsers do, too. Rick On Nov 5, 2010 11:25 AM, "Oyefeso, Bola" wrote: > Does anyone know how to make spell check work on the Midtier? > > > > Bola Oyefeso > > > > > ___ > UNS

Re: Spell Check on the web

Bola, The simple answer is to use Firefox :) Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Oyefeso, Bola Sent: Fr

Spell Check on the web

Does anyone know how to make spell check work on the Midtier? Bola Oyefeso ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"

Re: Chrome Browser support

http://www.mattcutts.com/blog/google-chrome-communication/ On Fri, Nov 5, 2010 at 9:14 AM, Rick Cook wrote: > ** > > I don't know. The comment came from someone else in the room. I have no > experience with Chrome. > > Rick > On Nov 5, 2010 9:15 AM, "Meyer, Jennifer L" wrote: > > Rick, > > > >

Re: Chrome Browser support

I don't know. The comment came from someone else in the room. I have no experience with Chrome. Rick On Nov 5, 2010 9:15 AM, "Meyer, Jennifer L" wrote: > Rick, > > Are you referring to the "Help make Google Chrome better by automatically sending usage statistics and crash reports to Google" setti

Re: Out of Office Messages (and full header access)

Sorry, late response - There's an RFE I put a while back asking to have full mail headers available within Remedy. Filtering out incoming auto-replies was probably the major thing I had in mind. It's still open, as SW00273910. I don't know if there are any changes in 7.6.3 regarding this.

Re: ITSM - Many operating Companies vs one operating Company

Hi Barb, As you know, the main purpose of the multi-tenancy feature in the ITSM app is for permissions/access control. The secondary purpose is to partition foundational data per company. So if these are not your goals, then I would try to keep only one operating company, and use the Organizati

Re: Chrome Browser support

Rick, Are you referring to the "Help make Google Chrome better by automatically sending usage statistics and crash reports to Google" setting? If so, that's configurable, and the default is "off." Jennifer Meyer From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]

Re: Duplicate Record On Staging Form

It has nothing to do with the clearing the staging form. What it is telling you is that you have two records from you csv that have the same template name. They both should be flag with the error. _ John A

Re: Duplicate Record On Staging Form

It seems its performance issue check with your capacity team just if possible to increase the memory of your server On Fri, Nov 5, 2010 at 2:51 PM, tristan.rop...@t-online.de < tristan.rop...@t-online.de> wrote: > ** > > Hi all, > > I have problems with the data load console. > > I got sprea

Duplicate Record On Staging Form

** Hi all,I have problems with the data load console.I got spreadsheets  for import data of the process setup.I want to import task templates, the operational data catalog is complete.But  when i start to validate the staging forms after importing the csv files, i getvery often the error message "D

ITSM - Many operating Companies vs one operating Company

Hi All Just checking to see if anyone has some been there and wish they would have done it differently thoughts on Company Setup Current ITSM environment has a single company setup and everything runs under one Operating Company I am in the process of setting up a fresh 7.6.03 environment and