Re: GUID FIELD 179

"If you issue the submit - and have not populated 179 - and then do a set fields in a filter say field-179-copy = $179$, I expect you will find a null on field-179-copy. (I have not done this.)" Well, I think you should. I think you'll be surprised with the results. I never said that field 179

Re: GUID FIELD 179

Hi Scott, I am not wrong. If you issue the submit - and have not populated 179 - and then do a set fields in a filter say field-179-copy = $179$, I expect you will find a null on field-179-copy. (I have not done this.) Neither 1 not 179 require "a completed commit to the db". They are se

Re: SRM Question / Answer Sort Order

Brad,When your Creating the Service Request Defination we have mapping there we have to enter the quuestions and mapped occurding to that it will displays in the notes field in the Incident Management--Sanjeeva Naidu G9731802802On Mon, 06 Dec 2010 19:14:46 , Bradley Murphy

Re: GUID FIELD 179

All, I believe the confusion surrounding field ID 179 is this: Prior to ARS 6.3, if you wanted to use a GUID for creating parent/child relationships, the GUID had to be created using the Application-Generate-GUID process (there was no field Id 179). In ARS 6.3, Remedy introduced field ID 179. T

Re: GUID FIELD 179

The GUID field has always (since its invention) been automatically populated ON SUBMIT - that is when all workflow has fired and the record is being written to the database - much like field 1. If you need it ahead of that (in filters or ALs) then you need to populate it. Cheers Ben Cher

Re: GUID FIELD 179

The GUID isn't automatically populated in earlier versions of ARS (I believe 7.5 is the first version which does). For lower versions you need to use a run process as you have been doing. Sounds like there's either a documentation bug or you're looking at a newer help file. On Mon, Dec 6, 2010 at

Re: Midtier error not allowing records to be saved.

** Check your web logs for redirects. Navigation messages are typical of a redirect occurring. Also the messages can show when workflow calls a close window action. You can monitor _javascript_ activity in Chrome or Firefox (via firebug for instance) on top of enabling workflow logging. That shou

Re: /attstore

Elaine, Do you have problems with this folder filling up? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tang, Elaine Sent: Monday, December 06, 2010 1:07 PM To: arslist@ARSLIST.ORG Subject: Re: /attstore ** Yes you are right. It's a tempor

Re: /attstore

Yes you are right. It's a temporary folder for downloading attachments from the AR server. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Friday, December 03, 2010 2:23 PM To: arslist@ARSLIST.ORG Subject: /attstore ** Remedy/Mid

Midtier error not allowing records to be saved.

We are seeing something on our CM 7.5 application that we haven't seen before. After creating an RFC, any attempt to save it displays a dialog asking if we are sure we want to navigate away from this page. Essentially, from that point no changes can be saved, and only closing the Change with the

Re: SRM Question / Answer Sort Order

Hi Brad, SRM uses CAI plugin to push data to back end application. CAI Events and CAI Event Parameter forms would be good place to start. Thanks Vinay Vermani On Mon, Dec 6, 2010 at 8:45 AM, Bradley Murphy wrote: > ** Hi All > > *Applications Running:* > * > * > >- Remedy Server 7.5 Patc

Re: GUID FIELD 179

Potentially you could write an active link on say lose focus of a field to call $PROCESS$ @@:Application-Generate-GUID and set the output to a field on the form This way you will have the GUID created. Now when you save / submit the request then an entry will be created in database. This way you

Re: GUID FIELD 179

The presence of the field does not mean that the value is available before the record is submitted to the db. You need to use the run process command to populate a guid in the field prior to the record being submitted if you need that value before the record is submitted. On Mon, Dec 6, 2010 at 1

GUID FIELD 179

ARS 6.3 on a Sun Solaris system and Oracle 10.x Quick question. It's been awhile since I've done this, I've build a GUID field (ID 179) on a request form.. it's my understanding that this would make the GUID available prior to submitting the ticket, however that doesnt seem to be the case. Am I

Incident Management and Tasks

All I have a need to implement creating multiple tasks to an Incident for assignment to various groups. I see that there is a solution for this (Task Groups)with the Change Management, but ony ad hoc tasks are available for Incident Managment by befault. It looks like the framework is the

Re: Oracle 11g and Case Insensitive Searches

Frank, I don't know if you've heard of the Column Search product yet, but it allows you to do case-insensitive searches against your Oracle database (plus a whole lot more!!!). If you (or others!) are interested in learning more about it, go ahead and contact me and I can coordinate a demo

Re: Oracle 11g and Case Insensitive Searches

We have been told that FTS is the best solution. Setting Oracle to be case insensitive causes performance issues. Rick On Dec 6, 2010 7:50 AM, "Frank Caruso" wrote: > ARS 7.6.3 > ITSM 7.6.3 > Solaris 10 64bit > Oracle 11g 64bit > > Looking to find out how others are handling case insensitive se

Oracle 11g and Case Insensitive Searches

ARS 7.6.3 ITSM 7.6.3 Solaris 10 64bit Oracle 11g 64bit Looking to find out how others are handling case insensitive searches in Oracle 11g? Or is FTS the way to go? Thank you Frank Caruso ___ UNSUBSCRIBE or access ARSli

SRM Question / Answer Sort Order

Hi All *Applications Running:* * * - Remedy Server 7.5 Patch 003 - SRM 7.6 - ITSM 7.6 Does anyone know how SRM processes answers to questions when they are pushed to a back end application such as Incident mgmt? We have come across a problem where the answers to our questions in SRM ar

Re: Caught Exception Error

Ravi,   Ask the user to delete all the cookies and all the files from the browser 2) i think some java or .net api's are there plz try to install on the user mechine     please see ant latest apis are there in the microsoft site,   i think this sloves u r problem   Thanks Sanjeeva Naid