Re: BMC supportweb - Session Timeout/Invalid Session Errors

All: I agree entirely. Of course, as we all know, "should" and "does" are two separate things. Eg, my Firefox 3.5.18 just crashes any time I try to login to BMC's site (and nowhere else), so I have to run IE any time I want to access it. Sigh. --Phil From: Action Request System discussion

ARInside 3.0.2 and ARS 764/ITSM 764

Does the current version of ARInside 3.0.2 run on ARS 764? I do understand that new ARS 764 functionality might not be supported or documented. I have tried a few times now and every time I run ARInside 3.0.2 it terminates on "Starting ActiveLink Documentation". It looks like it does not run or

Re: COLUMN JOBS ON THE EAST COAST

Lol. That was funny! Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM & ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 jennifer.me...@nc.gov http://i

Archiving audit logs

Dear Listers, Is anyone currently archiving audit logs? If so, how are you selecting the logs to archive? Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM & ITAM Services Office: 919-754-6543 ITS

AUTO: Robert02 Kern is out of the office. ( Rückkehr am 15.04.2011)

Ich bin bis 15.04.2011 abwesend. Please contact your Service Desk. Have a nice day. Hinweis: Dies ist eine automatische Antwort auf Ihre Nachricht "Re: COLUMN JOBS ON THE EAST COAST" gesendet am 13.04.2011 14:38:16. Diese ist die einzige Benachrichtigung, die Sie empfangen werden, während die

Re: BMC supportweb - Session Timeout/Invalid Session Errors

Well sounds like a completely different problem. If your browser is crashing, it's most likely a problem with your browser. I would look at what plug-ins you have installed/running in FF. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do no

Re: ARInside 3.0.2 and ARS 764/ITSM 764

Terje, I recall some discussion regarding this problem on the ARInside discussion list. I seem to remember a patch being sent out to someone for it. If you open an issue on the ARInside site you should get contacted regarding a possible fix. From: Action Request System discussion list(ARSLis

SLM 7.6 - Task Management?

All, I'm venturing into SLM territory and have one question right away. I see no choices out of the box to monitor the Task Management system. So for example, Tasks related to incidents or tasks related to changes/problems. Does this have to be added to SLM as a custom data source? Tauf Chow

Re: SLM 7.6 - Task Management?

Tauf, SLM does not have an out-of-the-box integration to Task Management at this time. You will have to treat it as a custom data source. You should submit an RFE to ask for this integration. -John From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of

Re: ARInside 3.0.2 and ARS 764/ITSM 764

QUERY arslist ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"

Remedy 7.6.3 and Luminis Portal

Has anyone developed a Luminis General Connector to SSO from a Luminis Portal to Remedy??? Ron Suwanski Lead Remedy Administrator / Developer DeVry Inc. 814 Commerce Drive Oakbrook, IL 60523-8822 p: 630.472.2209 e: rsuwan...@devry.com www.devry.edu

Caught exception :Invalid property value

Upgrading to 7.6.4 in a custom app and coming against the strangest things..this is just the latest. Before anyone asks, I have cleared both the server and the client cache. Tomcat 6.0.20 Remedy/MidTier 7.6.4 Everything Windows (in this environment) Ok..I'm familiar with caught exception

Re: SLM 7.6 - Task Management?

Funny Sent from my iPhone On Apr 13, 2011, at 10:22 AM, "Weigand, John" wrote: > ** > Tauf, > > > > SLM does not have an out-of-the-box integration to Task Management at this > time. You will have to treat it as a custom data source. > > > > You should submit an RFE to ask for this in

Re: SLM 7.6 - Task Management?

John W, thanks for the tip. John S, It ain't that funny. :) Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John

Re: SLM 7.6 - Task Management?

Want real fun? Write an SLM notification that uses part of the Work Log for updates... William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Blog: www.williamrentfrow.com O 715-592-5185 C 715-410-8056 From: Action Request Sys

Question about network shares/drives being CI's within CMDB

Just wanted to see how the rest of the community was handling this issue: 1. Network Drives and share drive management as it pertains to access is all over the place. 2. Someone suggested they should be created as CI's and managed that way within the CMDB What are your thoughts on d

Re: ARInside 3.0.2 and ARS 764/ITSM 764

Phil, Thanks, The backlist packing list failed. I found a patch for arinside-3.0.2 that solved the problem. Thanks again, Terje From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On Behalf Of Murnane, Phil [pmurn...@windwardits.com] Sent

Question about Indexes and Order of Qualification Statements in Filters or Active Links

Hello Listers, We are looking at ways to make workflow (Filters/Active links) queries to the database quicker. We have been working on optimizing our indexes but a question came up that really stumped me. The question was "Does the order in a qualification matter?" I am hoping someone wiser tha

OT: new tool RRR|DefBPCU added

Hi All, I have added a new free utility to help you get started with the new Best Practice Development Mode in Remedy 7.6.04. This utility will convert old definitions into Custom Objects before you import them into your new server. This would convert an old def-file to Custom objects: C:\...>rr

Re: Caught exception :Invalid property value

I think this is a know bug #SW00389524 for the behaviour. It's scheduled to be fixed in 7.6.04 SP1. ~ Terje From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On Behalf Of LJ LongWing [lj.longw...@gmail.com] Sent: 13 April 2011 16:40 To:

Re: Question about Indexes and Order of Qualification Statements in Filters or Active Links

I'm not sure about the order of the RUN IF but you can try running the workflow with SQL logging on to get that actual query. Then run the query through a SQL tool (like SQL Navigator) and look at the execution path. That will show you the table scans and how the query is actually working. Once you

Re: Caught exception :Invalid property value

I can't get to that bug, can you provide me the details of it? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Terje Moglestue Sent: Wednesday, April 13, 2011 10:51 AM To: arslist@ARSLIST.ORG Subject: Re: Caught exception :Invalid property value

AIE/CMDB Question

I have used AIE to import some records into the form BMC.CORE:BMC_COMPUTERSYSTEM and everything appeared to work okay. I imported them into a test dataset that I created. They all have the right ztmpkeyword, dataset id, and ztmpschemaPropername. For some reason though when I do a search on AST:C

Re: AIE/CMDB Question

Hi Kevin, This may a little bit of an obvious question but confirm that when you want to do your search, you begin from the Asset Management Console and have selected your test dataset. The reason why I ask this is that the dataset field gets default populated with the BMC.ASSET (production dat

Re: Question about Indexes and Order of Qualification Statements in Filters or Active Links

Christopher, 1 - Run-If quals don't hit the DB (unless it contains a DB., but even then it doesn't use your qual), so no the run-if order does not matter 2 - The Set/Push if quals do however matter. Based on my research and what I've been told by others significantly more qualified to answer this

Re: AIE/CMDB Question

okay I see that now, even if you do a clear all it still sets it when you search. okay, thanks. On Wed, Apr 13, 2011 at 1:28 PM, Webster, Basil wrote: > ** > > Hi Kevin, > > > > This may a little bit of an obvious question but confirm that when you want > to do your search, you begin from the As

Re: Question about Indexes and Order of Qualification Statements in Filters or Active Links

I additional questions... If you have a single index using field1, field2, field3, would there be a performance difference in the following qualifications? 1) 'field1' = "1" AND 'field2' = "2" AND 'field3' = "3" 2) 'field3' = "3" AND 'field2' = "2" AND 'field1' = "1" 3) 'field1' =

Re: SLM 7.6 - Task Management?

All, This is the response I got. Does this make sense to you SLM vets? Problem Is there a way to incorporate SLM with Task Management? Solution Yes, this is possible. Perform the following steps: 1. Go to the Application Administator Console//Custom Configuration Tab, and click on S

Re: Question about Indexes and Order of Qualification Statements in Filters or Active Links

If your index is field1, field2, field3 then 1 - would use index 2 - would NOT use index 3 - would use index 4 - I believe it would use index If your index is field1 then I think it would use the index in all 4 situations, but the index would be less likely to be used depending on referenca

Re: Question about Indexes and Order of Qualification Statements in Filters or Active Links

One last question. If a form had several indexes on it. Index1: field1, field2, field3 Index2: field1, field2 Index3: field1 And the query was 'field1' = "1" which index would it use? Would it use Index1 and ignore the other indexes or would it skip to Index3? Christopher Pruitt Business C

Importing the aradmin schema from Prod to QA at DB level fails- ARS 7.5 Patch 3

Hi, We are trying to verify the steps needed to import aradmin schema from prod server to QA server at the database level it fails. The DBA did the following steps create user aradmin identified by ar#admin# default tablespace arsystem temporary tablespace artmpspc alter user aradmin quota unlim

Re: Question about Indexes and Order of Qualification Statements in Filters or Active Links

I really hate to throw this into the mix, but in my experience it has to do with a combination of issues. The DB used and the configuration of the DB can make a big difference. When I used Oracle, the DBA used to tell me that he could configure it to either use the indexes that we wrote, or he co

Re: Caught exception :Invalid property value

Defect/RFE ID: SW00389524 Summary: Caught exception, "too much recursion" when navigating INC - RKM - App Admin Console with Firefox Status: Closed Classification: Fixed Product: AR System Target Release: AR.7.6.04.SP1 Doesn't seem to be related to IE8 From: Action Request System discussion

Re: Question about Indexes and Order of Qualification Statements in Filters or Active Links

Totally agree Brian From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brian Goralczyk Sent: Wednesday, April 13, 2011 12:58 PM To: arslist@ARSLIST.ORG Subject: Re: Question about Indexes and Order of Qualification Statements in Filters or Active Link

Re: Question about Indexes and Order of Qualification Statements in Filters or Active Links

Wellin my humble opinion, having all 3 of those indexes would be wasteful and unnecessarily resource intensive because #1 contains everything that's in #2 AND #3, so forcing the DB to maintain all 3 would be unnecessary overheadbut the answer to your question is 'I don't know, check with yo

Remedy 7.6.4 and Bar Code Printing

Is anyone doing any bar code label printing via their ARS 7.6.4/ITSM 7.6.4 system? We are doing asset bar coding with our current 6.0/63 system, but the label software is no longer supported and we are finding that the labels do not last long. The "ink" wears off fairly quickly. What I am loo

Re: Question about Indexes and Order of Qualification Statements in Filters or Active Links

In fact, if my memory is correct, back when I took the tuning course, that was what they said. If you have a combined index of fields 1,2, and 3. And use any combination of those fields, it will use the combined index. If you have three indexes it can get screwy as to which one it will use first

Re: Remedy 7.6.4 and Bar Code Printing

We have done some from Remedy and all it took was to put the correct font on the user's machine. Then inside Crystal we just switch to that font for the data we want in a barcode (We are using the 3 of 9 format). No special software required. Fred -Original Message- From: Action Requ

pulling additional info in Provide Information tab SRM 2.2

Hi there We are currently running SRM 2.2 patch 3 I have a requirement to pull additional information regarding the requester into the "Provide Information" tab of each SRD. Currently it shows: Name, Phone, Email I'm assuming that is pulling from the people record. Has anybody been able to add

Re: Remedy 7.6.4 and Bar Code Printing

And format it properly. 3 of 9 Barcodes have no space characters and are enclosed in asterisk "*" characters. --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attent

Issue with attachment

** Hello Everyone,     I am stuck with one issue, can someone suggest something on this please -     I have developed workflow for automatic case generation from emails sent to a particular email address - that's an entire team in here. Everything completely customized with customized staging