Hi Listers,
when you open an Incident or Change that is not assigned to yourself you will
receive the banner stating You do not have permission to modify this ticket.
But you can add a Work Info or use the Email System function within this ticket.
Our customer's opinion is that it should not
One more thing.
Can I install ARSYTEM 6.3 on windows 2008 32 bit. Its not mentioned in the
Compatibility matrix though
With Best Regards
Rajesh
From: Nair, Rajesh SISPL
Sent: Tuesday, April 19, 2011 11:11 AM
To: 'arslist@arslist.org'
Subject: Version
Dear ARSListers,
I can honestly say that I have never experienced such a flood of requests to
submit papers before issuing our Call For Papers in the recent history of
WWRUG. So for those of you that have been asking (and there have been many)
we have now officially opened the Call For Papers
I believe the answer is if you choose the 64 bit oracle server your client for
your ars side must be the 32 bit version...
It is in the docs ...
Sent from my iPhone
On Apr 19, 2011, at 3:06 AM, Nair, Rajesh SISPL nairraj...@siemens.com
wrote:
**
One more thing.
Can I install ARSYTEM
Mario,
It can go both ways. I believe that it has some value. For example, if someone
is working on a Problem Investigation and they are trying to match incidents
together, the person may want to let the support user who is working on the
incident know that it is part of a potential problem
You mean windows???
So finally it have be concluded to go with this setup
Application Server: windows 2003 32 bit enterprise (Cannot go for 2008
as I think 6.3 will not work on this. Please correct me if I am wrong)
Oracle: Windows 2008 32 bit enterprise with Oracle 10g R2.
Now my
David (or anyone else),
I heard from BMC support that there is a patch (1?) coming out for CMDB
7.6.04. Any ideas or details around when it will be released?
Tauf Chowdhury | Forest Laboratories, Inc.
Analyst, Service Management
Informatics-Infrastructure
Office: 631.858.7765
Is it true that the installable client is scraped and that ITSM is now only
availible as a WEBCLIENT?
Is there comprehensive information somewhere regarding this, or the product
in general that someone could link me to?
Thanks
/michael
I am told by BMC Support that release date was the 15th of April but delayed a
few weeks. This was ITSM 7.6.04 patch 1. That should also include CMDB.
~
Terje
From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On
Behalf Of Chowdhury,
21-Jan-2011
BMC Software is releasing version 7.6.04 of the BMC Remedy IT Service
Management suite. These release notes supplement the Product documentation and
describe enhancements and resolved problems in this version.
PDFhttp://documents.bmc.com/supportu/documents/42/74/174274/174274.pdf
David,
Does this mean that there will always be some form of current user tool to
use for administration purposes?
Thank you!
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David
Sent: Tuesday, April 19,
Nope:.they have stated several times that the current release (7.6.4) is the
last version with a user tool.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Tuesday, April 19, 2011 9:18 AM
To: arslist@ARSLIST.ORG
Subject: Re:
Hi David,
I have restarted the server and the error related to license got
vanished but I'm getting an error while starting the server . 390635 :
FTS Plugin is not available -- will retry connection. (ARERR 685) .I'm
confused a bit after seeing this error message, server didn't throw any
LJ,
If you read David's email, I was asking about the specific section where he
says:
The following exceptions require BMC Remedy User:
■ Performing data loads, configuration, and administration in BMC Remedy ITSM
7.6.04 Foundation.
For more information about data loads, see the Data
I'm personally expecting that in the next release those caveats will be
removed.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Tuesday, April 19, 2011 9:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM and platform
**
Excellent, thanks so much. Can't believe I totally overlooked that.
Unfortunately that specific reference is not in the index of that document
or the Master Index, so I should rely on find in PDFs more often. Thanks
again!
Regards,
Tony Cesaro
aces...@gmail.com
http://amcpu.org
On Mon, Apr
Correct. The expectations are that in the release that the Remedy User client
is no longer shipped with the ITSM Suite, the administrative capabilities
referenced below will be provided through other means.
-David J. Easter
Manager of Product Management, Remedy Platform
BMC Software, Inc.
The
Hello,
I'm discovering odd failures that I can't explain. ie when I tried this:
http://host/arsys/forms/proddemo.demodomain.local/User/?qual=%27Login%20Name%27=%22Demo%22
(ie query the User form for Login Name = Demo)
I find this exception in my Tomcat logs:
java.lang.NullPointerException
Good afternoon! I hope this email finds everyone well and knee deep in BMC
Software. I just wanted to take a moment out of your day to see if you could
recommend any recruiters you have worked with in the past that are gifted at
finding BMC professionals.I was recently told that I am
I guess this may be a result of using 7604 against a 7.5 AR System server.
However, the error isn't handled well at all.
___
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We have implemented a new AR System 7.6.04, consisting of an ARS server
(Windows Server 2008 R2 x64, Java 1.6 Update 24), a mid-tier server (Windows
Server 2008 R2 x64, Java 1.6 Update 24), and an email engine server (Windows
Server 2008 x86, Java 1.6 Update 24).
Incoming email via the defined
Did you run filter logging? Do you have an e-mail template or if you are
using custom filters, have you set that up?
Tauf Chowdhury | Forest Laboratories, Inc.
Analyst, Service Management
Mobile:646.483.2779
From: Action Request System discussion
Is your remedy email service started with the same credentials that is
used for the MAPI inbox?
Id not you need to do that and define that account as an admin.
Regards,
Andrew Goodall
Software Engineer 2 | Development Services | jcpenney . www.jcp.com
http://www.jcp.com/ |
Is it safe to assume that you installed both 32-bit and 64-bit Java and
selected the 32-bit JVM for AREmail? If you use the 64-bit JVM for AREmail it
will not be able to connect using MAPI.
When I was testing 7.5 and 7.6.03 on Windows 2008 R2 x64 (which we abandoned,
returning to Server 2003
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