Hi,
I have discovered that if you run arreload -g Group ..., the value of
the groupParent in the group_cache table will be reset to 0. This disables
any Parent Group inheritance you have set up...
This was tested in 7.6.04 SP1 on Solaris.
I suspect that very few have made use of that specific
I will be out of the office starting 11/30/2011 and will not return until
12/01/2011.
I will be out of the office from 11/30/2011 returning 12/1/2011. I will
respond to your emails on return.
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Hi,
Just out of interest, do you have Domain-Name in your ar.conf file?
Kind regards
Danny
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi
Sent: 29 November 2011 23:33
To: arslist@ARSLIST.ORG
Subject: Re: Web URL in email
Yes we have, but not with the server name, with plugin alias name etc.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Danny Kellett
Sent: Wednesday, November 30, 2011 3:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: Web URL in email notification
Then I believe the AR Server is appending this value for notifications.
I generally don't have this setup but I do have lots of IP-Names defined
instead that cover all the iterations of what the server could be known as.
Kind regards
Danny
From: Action Request System discussion
Hello All,
We are facing issues with Mid tier where the apache process gets hung on
one of the web servers.Restarting the web server with apache and tomcat
resolves the issue. But the prefetch running on the web boxes takes a lot
longer time than usual.
The catalina.out logs contains too many
Job Title
Senior Systems Engineer-ISD
Company Summary
Wal-Mart Stores, Inc. (NYSE: WMT) serves customers and members more than 208
million times per week at more than 8,600 retail units under 59 different
banners in 15 countries. With fiscal year 2010 sales of $405 billion, Wal-Mart
Hi All
We have been having MALLOC issues on our new apps servers and just found out...
that our Windows server is set with /PAE setting and not the /3GB like our old
servers.
Question is... does anyone use and/or have encountered issues with their APP
servers having both the /PAE /3GB
Sad, yes.but until BMC provides an actual configuration value, it's a valid
workaround J
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi
Sent: Tuesday, November 29, 2011 4:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: Web URL in email
Joe
Ah, the time honoured “there is a work around”.
I might even have a server to destroy, but it sounds like a plan,
Thanks!
[of course I just imported a custom form with no overlay, that was exported in
base mode, imported in base mode,
that I can only see in the Developer Studio
The login_common.jsp page is used as include in the login.jsp page.
You may have to touch the login.jsp page in order to pick up the
changes in the login_common.jsp.
On 11/29/11, Josele Espinosa josele.espin...@neixar.com wrote:
Hi;
I modified a file. Jsp in order to validate the contents of
Hi Daniel,
You can try new utility posted on BMCDN that can create overlay of all views on
a click.
https://communities.bmc.com/communities/docs/DOC-17903
Regards,
Ashish Thakur
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Odd ... I just did a test on a dev server and I don't have this problem.
I am running 7.6.04 SP1 201104191058 on Red Hat Linux
An email gives me a URL value like
http://remedyweb-dev/arsys/servlet/ViewFormServlet?form=TestFormFredserver=devremedyeid=0021024
which is (AC stands
Ashish,
Thank you! Looks like a great add-on that really should be a core component of
the Dev Studio... ;-)
Matt
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ashish Thakur
Sent: Wednesday, November 30, 2011 9:28 AM
Hi All,
This is probably a common problem. I have some open tickets that are 3-4 years
old and the assigned person has never gone back to close. My thinking is if the
ticket is open for more than a year, it's a dead issue. As such I would like to
go in an close these to get them out of the
I personally would not make such a decision on what to do to those tickets.
Instead, the process owner of Incident Management should be made aware of the
fact, provided a report, and they should decide what happens from there. We
had a similar problem at my employer several years ago until we
Tickets that are open for some arbitrarily long amount of time may or may not
be valid depending on your environment. The best way that I can see to incent
users to clean up their queue is to publish reports that highlight ticket age.
Don't make it a punishment, just increase visibility and the
**
Also consider: Does completing the ticket trigger a Customer Satisfaction survey? You might be surprised by the reaction of the populace to what was considered a "dead issue." Tread lightly and inform the Incident Manager.Jim Manara480-273-0934
Original Message
Subject: Re:
Thanks for the input. Had not considered the survey piece, nice catch.
Mark
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jim Manara
Sent: Wednesday, November 30, 2011 1:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: Standard for Old tickets
**
Also
This error ERROR (9093): User is currently connected from another
machine;
is not a midTier error.
Remember that you cannot be on two different client machines connected
to remedy unless you are administrator or have a read restricted
licence.
Other general troubleshooting tips
1) Do you have
It will be. We wanted to make the capability available between releases rather
than forcing folks to wait until the next AR System release to get the
functionality.
It's a trend we're trying to encourage - where applicable, release small
utilities between releases to address customer issues
+1, Like
_
( ((
\ =\
__\_ `-\
())( \
()) _
())
())/
On Wed, Nov 30, 2011 at 10:29 AM, Easter, David david_eas...@bmc.comwrote:
It will be. We wanted to make the capability available between releases
rather than forcing folks to wait until the next AR
Finity IT is a leader in IT Optimization specializing in Service
Management, Enterprise Architecture, and Solutions Architecture consulting
services. We are looking for 2 Mid-Level Remedy Developers to join our
team.
The Remedy Developer will support one of our clients with the
administration and
What!? BMC is encouraging a trend of releasing unfinished product and patch it
with unsupported utilities to address customer issues? One - I'd call this
more of a software problem than a customer issue. And two - I woldn't brag too
much about that fact.
Date: Wed, 30 Nov 2011 12:29:01
While I have no problems with voicing concerns/issues with BMC on the ARSList,
we have all done it at one time or another, I think it cowardly, easy and
extremely disingenuous to do when hiding behind an alias. AFAIK, you are free
to post anything concerning BMC/REMEDY/ARSYSTEM to the ARSList
AR Admin,
So you would rather suffer with issues until the update is officially
release in a normal product cycle? I have used the unsupported Overlay
Util a number of times and without it I would have been stuck.
There will always be issues with software no matter if it is BMC,
Microsoft,
I think it AR Admin missed one detail: Ashish Thakur has a BMC.COM email
address,
So it is BMC that has published this, whether it is part of a release or
not.
Obviously always test where you can recover, and David, YES! I like.
It is a great move forward and reminiscent of before the dark
Is your name really Daniel? What are you hiding behind those dots?
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: Wednesday, November 30, 2011 2:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Overlay follies: Selection fields
**
I
Thank you, David! I appreciate the approach... it at least gets the fixes out.
I've subscribed to that community to make sure I stay up-to-date on items that
are released... :)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On
Just an idea but maybe you can design a survey for ‘How are we doing’ for
issues that have been opened longer than normal. The survey could be designed
to be sent out after a ticket goes into a black-hole for whatever a tolerable
threshold may be.. Maybe a comment section in such a survey
testing from new mail host... sorry to disturb! :)
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