Re: SLM Milestone Actions keep repeating, Deleted SVTs keep attaching, SLM 7604Sp2 and 2 other issues

2012-02-11 Thread strauss
My guess is that if you imported some SVTs they are somehow in conflict with the existing z filters. There are definitely z filters active if SVTs are attaching to new incidents. There is a table that records all of the GUID relationships between SVTs and z filters, that you may need to audit (a

SLM Milestone Actions keep repeating, Deleted SVTs keep attaching, SLM 7604Sp2 and 2 other issues

2012-02-11 Thread Dan Miller
Hi forum I have 3 fairly major issues in SLM, and I am hoping you can help. I thought about logging 3 discussions but I thought I would start withon, and then split if need be. Remedy version: 7.6.04 SP2 Platform: Windows 2008 R2 64bit DB: SQL Server 2008 R2 6

SRM & Tasks

2012-02-11 Thread Gmail
I have an SRD that has 3 questions with several options. Depending on the answer from the user to those three questions, I determine the tasks needed and using a variable on the PDT, the process determines which Work Order template to attach. This is working fine. However, the number of different t

Re: Urgent help needed

2012-02-11 Thread Jason Miller
You can set the environment variable: ARAPILOGGING=88 Then start the User Tool. There is a post about this here: http://www.javasystemsolutions.com/arslist/view/89040641 I've had to use this a few times to find out which Active Link Guide was having issues. Once the AL Guide is removed/fixed th