Thank you all for all of your responses. Sorry, I have left you a little dry,
but was OOO for a while for vacation. We have looked into our private threads
and thread counts and will soon be:
Creating private queue for recon process
Seperating RPC loop back and approval process onto their own
Mark,
If some external system is creating a ticket on your ITSM form, you can
trigger your workflows using the Request ID second time onwards.
Ex :
First : The external System creates a Record in the form.
>> Record is submitted and Request ID gets generated.
Second : The external System updates
Note that application licenses are not tracked yet in 7.6.04, only the AR
Server licenses will show up.
If monitoring, you will see each application license that the user has attached
show up, but the time stamp will be the same as the AR licenses.
BMC stated that the ground work is in place fo
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