Re: Remedy System comes to a standstill/unresonsive

Thank you all for all of your responses. Sorry, I have left you a little dry, but was OOO for a while for vacation. We have looked into our private threads and thread counts and will soon be: Creating private queue for recon process Seperating RPC loop back and approval process onto their own

Re: Save the Request-ID to a field on Submit

Mark, If some external system is creating a ticket on your ITSM form, you can trigger your workflows using the Request ID second time onwards. Ex : First : The external System creates a Record in the form. >> Record is submitted and Request ID gets generated. Second : The external System updates

Re: AR System Historical License Usage and App-licenses?

Note that application licenses are not tracked yet in 7.6.04, only the AR Server licenses will show up. If monitoring, you will see each application license that the user has attached show up, but the time stamp will be the same as the AR licenses. BMC stated that the ground work is in place fo