Mark, If some external system is creating a ticket on your ITSM form, you can trigger your workflows using the Request ID second time onwards.
Ex : First : The external System creates a Record in the form. >> Record is submitted and Request ID gets generated. Second : The external System updates the above record (updates some field say Status) >> you can run your workflow based upon the status Change as you will have the Request ID at this point of time. Regards, Rajesh On Fri, Apr 20, 2012 at 3:17 PM, Mark Milke <mark_mi...@yahoo.com> wrote: > Hello Listers, > > someone is creating a ticket in my form. On submit I'd like to copy > the Request-ID into a field to in order to be able format it for > another purpose, but it's not working. > > I've tried Set Fields: zzTmp_Request-ID = $Request-ID$ and > zzTmp_Request-ID = $LASTID$. > > Any ideas how I can achieve this without into the same form on submit > or overwritting the filter phases of the filter creating the ticket? > > > Thanks > Mark > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
