When I say users, I mean remedy users. That's the support staff.
Currently to start an initiator script they click on the menu, and the
sript selector opens. They can select an script and edit the text. But they
can't see the attachments.
Thanks,
Jose Manuel Huerta
http://theremedyforit.com/
Jose,
This won't solve your dilemma with the initiator script but I've noticed a
trend of users moving away from this functionality and going more towards
using a KMS whether it be RKM or some other knowledge management tool. The
attachment and even the script you're talking about is really just a
My intention is to add some kind of technical instruction to the script.
Thus the service desk staff can follow it before escalating the incident to
second layer.
Don't know if it's the best option, but it's the one i'm exploring right
now.
Thanks again!
Jose Manuel Huerta
Jose,
The best way to provide technical instructions to service desk is through
RKM. If you have a well managed Product and operational categorization in
your system, the associated RKM articles will show after the incident is
created and they can take advantage of that. Using RKM helps you have
Hi Guys,
I want to learn the scrpit related to remedy. Do we have any document for
this? I have scenario to write the script. The scnenario is need to update
the remedy login name. At present, my remedy contain only user name.
Here,need to update with domain name ie., *Domain
I am using windows OS environment.
Remedy version:7.5
ITSM Version :7.6
Database :SQL.
-- Forwarded message --
From: Suresh Loganathan ersures...@gmail.com
Date: Sun, Sep 30, 2012 at 9:00 PM
Subject: Learn Remedy Script - Reg
To: arslist@arslist.org
Hi Guys,
I want to learn
Domain\login name
For example: mydomain.com\remusername
HTH,
Joel
Joel Senderjdsen...@earthlink.net310.829.5552
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Suresh Loganathan
Sent: Sunday, September 30, 2012 8:37 AM
To:
Suresh,
If i understand your requirement correctly, you need to add the domain
name at the beginning of all your remedy users. The best way to achieve
this is to use the DMT tool(refer to theData Management Administrator’s
Guide).
Ratul
On Sun, Sep 30, 2012 at 11:36 AM, Suresh Loganathan
Use an escalation
Qual:
NOT('Login ID' LIKE %domainname%)
set field:
'Login ID' = domain\ + 'Login ID'
HTH,
Joel
Joel Senderjdsen...@earthlink.net310.829.5552
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of ratul banerjee
Sent:
Hi Joel,
Updating the loginid with an escalation might not update the related data
in other form e.g 'AR System User Preference' etc.
Ratul
On Sun, Sep 30, 2012 at 12:25 PM, Joel Sender jdsen...@earthlink.netwrote:
**
Use an escalation
Qual:
NOT(‘Login ID’ LIKE “%domainname%”)
Hi Chris,
Kindly try clearing the PDT from the SRD, re-attach and do the re-mapping
of variables which should ideally fix the problem.
Please save the SRD for each and every action or after all the action.
Try this option and let me know.
Thank you,
Sriram.
On Fri, Sep 28, 2012 at 8:00 PM,
Hello World
I've noticed something very interesting (and slightly annoying)
We recently updated our Tomcat server to V7 with midteir 7.6.04 SP4 and with
the new midteir, everything is fuzzy (note the attached screenshot)
[cid:image001.png@01CD9FC7.299E9760]
Does anyone have any idea how to
To be honest, it doesn't look that bad to me from the pics you sent. I'm on
an iPhone though.
Sent from my iPhone
On Sep 30, 2012, at 9:25 PM, Benz, Michael michael.b...@holcim.com
wrote:
**
Hello World
I’ve noticed something very interesting (and slightly annoying)
We recently updated
We had the same issue the field labels on one our homegrown incident form had
just one text hence the form was useless for a while. We flushed the cache on
MT, user browser cache and also restarted the tomcat and it did the trick for
us... seems kind of a bug to me.
Thanks,
Vikrant
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