AUTO: Chris Ingalls is out of the office (returning 11/12/2012)

I am out of the office until 11/12/2012. Please contact Eric Cleereman, Phil Isabell, or Todd Carter for any Remedy related issues. Contact Shannon Snapp for all other items. I can be reached via cell phone for emergencies at 734-864-1240 Note: This is an automated response to your message

ARS 8.0 Midtier using Tomcat 6 and ISS

Jesus The IIS/Tomcat configuration is independent of the Mid Tier version. It's also adding nothing to the average deployment unless one has some kind of IIS front end load balancing solution, or multiple web applications behind an IIS instance where you want to share a hostname/port/application

Re: Crystal Report Licensing

Mark, I do not believe you can create Crystal Reports through the Remedy reporting console. You will need a Crystal Reports designer, which is a separate product. It is licensed. Not sure what the exact license cost is but you can find it on the internet. If you then want to give users the

Re: Query for tickets between 8 PM and 4 AM the following day

Hi Jason, I'm probably thinking a bit simplisticly, but couldn't you do the following: 'Arrival Time' = 5/1/2012 08:00:00 PM AND 'Arrival Time' = 5/2/2012 04:00:00 AM - Original Message - From: Jason Miller Newsgroups: public.remedy.arsystem.general To:

XMLCE hangs, Oracle locks, arschema won't update (long, boring, but important...)

Hi listers - We're seeing something peculiar. This is on a fairly high volume (5000 incidents/day) system. There's an integration with an IVR that does a lookup via web services to authenticate someone is actually an employee. That uses a web service that's been dependable for a couple of

Re: XMLCE hangs, Oracle locks, arschema won't update (long, boring, but important...)

William, If you feel you are dealing with a concurrency issue on arschema, please look into two ar.cfg parameters Next-ID-Commit Next-ID-Block-Size Either one, or a combination of both may help you with your situation. -Original Message- From: Action Request System discussion

Re: XMLCE hangs, Oracle locks, arschema won't update (long, boring, but important...)

Those two are actually in our short list of proposed fixes. Unfortunately we don't have definitive proof of what exactly the problem is. Our proposed list of possible fixes is this: -Set Next-ID-Commit: T (---default prior to 7.6.03 is F, default in newest versions is T, ours is old hence we

Re: XMLCE hangs, Oracle locks, arschema won't update (long, boring, but important...)

I see a particular line that I have a question about: There is/are 1 thread(s) in total in the server that may be hung. Can I ask if you can increase the thread count? or put on a private Queue.. Just a thought.. -- Patrick Zandi

Re: XMLCE hangs, Oracle locks, arschema won't update (long, boring, but important...)

William, I did a presentation during WWRUG12 that discussed this exact topic. When you have high concurrency and have specific portions of the transaction, that if isolated, would allow for the main items to work without error, can allow for higher concurrency and prevent DB blocking. This

Does AR System 8 now support the menu bar in mid-tier?

Just wondering if anyone knows whether the menu bar is viewable in mid-tier with version 8.0 of AR System? We use the menu bar heavily in the WUT and were hoping to see it finally supported in mid-tier. We found references to the menu bar in the 8.0 documentation, but nothing that states it

Contract position for Remedy Administrator / Jr. Developer

Hi, Project Remedies Inc. has an immediate opportunity for a Remedy Administrator / Jr. Developer with at least 2 years experience with Incident, Problem and Change Management, and a Secret Clearance. The position is in the Washington DC area. If you are interested, please contact me directly

Re: How to restrict wild card searches

Thanks Doug and Greg. I will check this and update you. Regards, Vishal On Thu, Nov 8, 2012 at 2:16 PM, Givens, Gregory CTR NPC, Pers 54 gregory.givens@navy.mil wrote: Vishal, Doug is correct 'field' LIKE %[^a-z A-Z0-9]% will allow users to search for a string with a space character.

Re: Has anyone taken the ADDM 9.0 plunge?

Thanks for the information. We went ahead and installed it in our development environment. So far, so good on stability and scanning. We even set up a CMDB export and that worked great. Jesus Ortega Senior II, Implementation Engineer LyondellBasell Industries Office: 713 309-4914 Cell:281

Re: XMLCE hangs, Oracle locks, arschema won't update (long, boring, but important...)

That particular line has LOTS of friends :) There's a few dozen when this happens. We have run analyzer logs and for the most part there's not too much optimization we need to do at this point. In fact, the only changes we made were to cut the minimum threads (leaving max the same) because

Re: XMLCE hangs, Oracle locks, arschema won't update (long, boring, but important...)

Linux, Windows, or non-denominational? :) Is this just a set of xml files + plugin calls in the armonitor and ar.conf? Or are there binaries too? William Rentfrow wrentf...@stratacominc.com http://www.stratacominc.com 715-204-3061 Office 715-498-5056 Cell -Original Message- From:

Re: ARS 8.0 Midtier using Tomcat 6 and ISS

The SSO that we are using uses IIS to pass it AD credentials. I also use IIS as an easy way to redirect a simple URL that my customers use. DNS redirects them to my web server, IIS then redirects them to the correct web site. As far as tomcat is concerned, I am using Tomcat version 6.0.20 that

Re: Query for tickets between 8 PM and 4 AM the following day

LOL! You are absolutely correct. It is almost embarrassing. That is exactly what I asked for and returns the same results as the example I gave. I was using a 2 day time span for testing but what I didn't mention is I wanted to be able to run it for more than 2 days worth of tickets between

Re: AIE started throwing A fatal setup error... EIEMSG 3317

Update (for what it's worth). I actually built a clone of production yesterday and got the AIE service up and running with the same data exchanges, just on a different AR/AIE server. Then I nibbled my way through some of the data, then all of it, running each exchange manually. They have the

Re: [EXTERNAL] Want to give feed back on docs changes?

Ooops! Thanks, Natalie! I see you signed up!! Appreciate it! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K Sent: Thursday, November 08, 2012 3:29 PM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Want to give feed back on docs

Re: Does AR System 8 now support the menu bar in mid-tier?

No – nothing has changed between 7.6.04 and 8.0.00 in that area. Note, however, there have been no requests to port it over to the Mid-Tier that I’m aware of either, so if this is something you feel should be done, I’d suggest posting it as an idea on BMC Communities and find out if others

ITSM 7.6.04 - User Permissions

I thought I was being clever and deleted the Application License info from about 10 users records. I wanted to make a wholesale change rather than do them one at a time. The problem is that the system is now telling me I have exceeded my license count and won't let me assign them the

Re: ARS 8.0 Midtier using Tomcat 6 and ISS

Sorry. I wasn't trying to highjack the original thread. Here are a couple sites that might help with configuring Tomcat 6 and IIS 7.5 http://ashrafhossain.wordpress.com/2010/09/20/how-to-configure-iis-7-and-tomcat-redirection-on-windows-server-2008-64-bit/

Re: ITSM 7.6.04 - User Permissions

How did you delete the permissions? Are the records deleted from CTM People permission groups form? Sent from my iPhone On Nov 9, 2012, at 8:52 PM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: I thought I was being clever and deleted the Application License info from about 10

Re: ITSM 7.6.04 - User Permissions

Hi Claire; I suggest you to go direct to the user form and query by License type and try to override what you did, also as Tauf says, go to CTM People permission form and query records for the users you modified, and manually delete duplicate records if any. Cheers Hugo Ruesga Systems

Re: ITSM 7.6.04 - User Permissions

They are correct in the CTM:People Permissions Group form, but when I try to put them back in the User form, they tell me there are not enough licenses. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent:

Re: ITSM 7.6.04 - User Permissions

Try removing the licenses from their people form record and then add the users back in. You could also try adding more user licenses temporarily. Once you get the users back in you could remove the extra licenses. -Original Message- From: Action Request System discussion list(ARSList)