Re: Firefox 13 and black background on popups and other issues ....

2013-01-02 Thread Lidia Dorsaz
Hello, About black background whenever a popup appears in firefox 13, (ARS 7.5) we have found this solution: In the ... moz/javascript/CoreClient.js there is a e.style.Mozopacity=".20"; that has to be changed in e.style.opacity=".20"; and the problem is solved Lidia De : Action Request System

Re: How to create an 'always present' section

2013-01-02 Thread Brian Pancia
Angus, Are you looking to just use a standard header for all your forms? You can change the header on the forms. You can also use style sheets to add more robust bells and whistles. If you're looking for more of a landing page or overview type of console than view fields would work too.

Re: Adding a value to Incident Type field

2013-01-02 Thread Brian Pancia
I've had a lot of people make this request. The Incident Type doesn't fit what most organizations would like to use it for, or is very limited. You can always create a new field and hide the Incident Type field. Depending on what the customer is looking to use the field for you can probably c

Re: Configuration tasks to avoid deadlocks on MS-SQL 2008...

2013-01-02 Thread Joe D'Souza
Unfortunately I didn't have sa rights to check on that. But I'm almost certain that there were no other processes read or otherwise connected to it. It's something I would need to verify though with their DBA's on return to the site as he is unavailable for a couple of days after the new year an

Re: Configuration tasks to avoid deadlocks on MS-SQL 2008...

2013-01-02 Thread Joe D'Souza
This was a database copied from a dev server to another instance of another dev environment we are attempting to bring up to conduct another development path so the two tracks do not overlap. So there was nothing (no Remedy instance or any other process that I am aware of) connected to that databas

Re: Configuration tasks to avoid deadlocks on MS-SQL 2008...

2013-01-02 Thread Longwing, LJ CTR MDA/IC
Agreed, but I figured that being he was doing it in a Remedy DB, the most likely culprit was Remedy still running :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Wednesday, January 02, 2013 1:05 PM To

Re: How to create an 'always present' section

2013-01-02 Thread Jason Miller
Assuming this is an ITSM system (although the concept is the same for a non- ITSM system as well) I wonder how well it would work to create a Display Only form with the header and a View Field that displays ITSM within? It might be a bit heavy considering you have a View Field that would be displa

Re: Configuration tasks to avoid deadlocks on MS-SQL 2008...

2013-01-02 Thread Jason Miller
Not only Remedy but other SQL activity on the ARSystem DB will cause SET READ_COMMITED_SNAPSHOT ON to wait. You may have to kill a few processes. On Wed, Jan 2, 2013 at 7:28 AM, Longwing, LJ CTR MDA/IC < lj.longwing@mda.mil> wrote: > Joe, > Remedy can't be running when you execute that one.

Re: Adding a value to Incident Type field

2013-01-02 Thread Bryan Stevenson
It does... because it doesn't set some of the Classification fields correctly. And the Incident Type is hardcoded with the values in the Workflow or it has to be NULL. Bryan ___ UNSUBSCRIBE or access ARSlist Archives a

Re: Adding a value to Incident Type field

2013-01-02 Thread Tauf Chowdhury
But I'm pretty sure the workflow won't care about new values you input. Just don't change existing. Sent from my iPhone On Jan 2, 2013, at 1:21 PM, Bryan Stevenson wrote: > Just FYI..there are a number of Workflow references as well. I think I'm > going to advise against it. > > bryan > > ___

Re: Adding a value to Incident Type field

2013-01-02 Thread Bryan Stevenson
Just FYI..there are a number of Workflow references as well. I think I'm going to advise against it. bryan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years

Re: SRM import/export question Version 8.0 (File must be on the server now)

2013-01-02 Thread patrick zandi
IT will export the desktop, but demands the Folder and the .ARX data be on the server I have not tested this.. but I think it is a flat mistake. ARERR 295 file not found on server.. On Wed, Jan 2, 2013 at 12:58 PM, patrick zandi wrote: > I have tried both the web version and the usertool ve

SRM import/export question Version 8.0 (File must be on the server now)

2013-01-02 Thread patrick zandi
I have tried both the web version and the usertool version, and it appears the import console does not work as previously yet I see no documentation on the major changes. The changes I see are the following: -- it used to grab the file off the desktop you were on and did the import like from the us

Re: Adding a value to Incident Type field

2013-01-02 Thread Tauf Chowdhury
Bryan, Like LJ said, it'll take some work to find ALL the places to update but one place for sure would be the Incident Interface forms for any integrations you would want to use. However, for that field, it shouldn't be a big deal as long as you add the value and not modify existing values to some

Re: Adding a value to Incident Type field

2013-01-02 Thread Bryan Stevenson
That's what I'm afraid of :-) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"

Re: Adding a value to Incident Type field

2013-01-02 Thread Longwing, LJ CTR MDA/IC
Bryan, I have worked on a system that added valuesyou would NOT believe all of the places it needs to be added...there are temp fields galore, tons of other forms that store it all as well, expect a lengthy 'search' of all of the places that need to have it added. -Original Message-

Adding a value to Incident Type field

2013-01-02 Thread Bryan Stevenson
Has anyone ever added/modified the Incident Type field on the Incident form in the Classification section? My management wants to add and possibly remove values for that field for classification purposes and I'm researching to give them possibilities. Bryan Stevenson bsteven...@usgs.gov __

Re: CMDB 7.6.04 Update Assets to In Inventory

2013-01-02 Thread Samuel J Albury III
A combination of staging forms workflow and AIE works as well. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"

Re: How to create an 'always present' section

2013-01-02 Thread Longwing, LJ CTR MDA/IC
Angus, What you seem to be describing is that you want the entire Remedy system to be an a 'frame', or you want the same static outside and dynamic inside. As of 7.6.04 you can open forms inside of View fields, which kind of gives you a method to do what you want...but it wouldn't work well in a

Re: Configuration tasks to avoid deadlocks on MS-SQL 2008...

2013-01-02 Thread Longwing, LJ CTR MDA/IC
Joe, Remedy can't be running when you execute that one...so, shut it down if you didn't already. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Monday, December 31, 2012 4:54 AM To: arslist@ARSLIST.ORG S

Re: Possible brief outage

2013-01-02 Thread arslist
Has been for years, but none suitable. I review what is out there every couple of years. I started this back in the days of RFC822 and try to stay up to date. No announcements yet, but change is in the wind by RUG 2013 (expected in the fall of this year). Daniel -Original Message- From: A

ADM: Restart timing test

2013-01-02 Thread Daniel Bloom
10:12am EST ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"

How to create an 'always present' section

2013-01-02 Thread Angus Comber
Hi All and Happy New Year I want to create a very simple Remedy sample where I have a section of the web page which is always present. eg something like the BMC Remedy AR System sort of header bar or is it a control panel? Just to be clear, there has to be a form always present (this always pr

How to create an always there header section on Remedy thin client

2013-01-02 Thread Angus Comber
I want to create a Remedy application where there is an always present header at the top. Eg in the AR System Administration Console the blue top bar with the BMC text and logo. This could even be the basis of what I want. How do I configure so that ALL the forms in my application show this he

Re: Firefox 13 and black background on popups and other issues ....

2013-01-02 Thread Garrison, Sean (Norcross)
I meant to say firefox 17 ... which is what I was testing with. The KB articles I found in BMCs support site all referenced firefox 13 which is what I had in my head ... Sean From: Garrison, Sean (Norcross) Sent: Monday, December 31, 2012 12:40 PM To: arslist@ARSLIST.ORG Subject: Firefox 13 an

Firefox 13 and black background on popups and other issues ....

2013-01-02 Thread Garrison, Sean (Norcross)
We have an issue with firefox where there is a 6 dot area on the lower right of the text field to expand any text field. Is there an easy way via .css to disable the expand box so that it works the same as it does in i.e.? Also there is a black background again whenever a popup appears in firef

AIE DB table wont show all tables/views in ARSystem Database

2013-01-02 Thread Danaceau, Chris
On Demand implementation - 7.06.04 Atrium on SQL Server I have a custom staging form in our database. I've previously loaded the fields into AIE.Updated the form, and now when I go to update the db fields the view does not show up in the AIE DB configuration interface. Problem is the li

Re: Configuration tasks to avoid deadlocks on MS-SQL 2008...

2013-01-02 Thread Joe D'Souza
Ignore this request.. I found the documentation. Now only if I could get one of the queries to actually complete execution! I think something is wrong with it as its taking forever to execute it.. Over 5 hours now. And I do not recall it ever taking over 2 seconds to complete.. The one that

ADM: Possible brief outage

2013-01-02 Thread John Baker
Are there not many free mailing list solutions in the world today? Mailman etc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"

Re: Restoring an ARSystem MS SQL DB to new Virtual Server Env

2013-01-02 Thread Hullule, Kiran
What about generating license key against your actual MAC address (ipconfig /all and first ETH0 mac address) instead of generating license Key against what you see on Add/Remove License form (top right corner) -Original Message- From: Action Request System discussion list(ARSList) [mail

Configuration tasks to avoid deadlocks on MS-SQL 2008...

2013-01-02 Thread Joe D'Souza
How do you implement the NOLOCK configuration on an MS-SQL database? I recall doing this in the past, using hints on the installation document of the AR System server. But I can't seem to be able to find the installation document. This is the prompt that you get when installing AR System 7.6