Re: Windows Cross Domain SSO

Thanks John. I have made a setup like this DomainA (forest)DomainB(forest) DomainA trusts DomainB and not vice-versa. So DomainA is trusting domain and DomainB the trusted domain. With this, can I 1. use DoaminB\user0 user to log on to a machine added to DomainA 2. access a service on DomainA

Opening for a BMC Remedy Administrator

CedarCrestone has an immediate opening for a BMC Remedy Administrator. This opportunity is a temp to perm position and allows one to telecommute or work out of our Atlanta office. The scope of this position is to support the on-going technical needs for our Remedy ITSM system in conjunction wi

Re: AR System SP4

With no service packs You can go upto java 1.6 Regards/Vaibhav On Thursday, March 7, 2013, Hodgdon, Paul wrote: > ** > I am confused. Based on this 7.6.04 no SP looks like you can't go to 1.7, > but the compatibility matrix says 1.5+. We don't have any service packs > installed. > > > On Mar

Re: AR System SP4

I hope I have this in the right bucket. What is the highest level of Apache support for Business Objects (Analytics)? Installed with the files is Apache 5.5, however, the client would like to use the highest supported version. David Easter pointed me to the matrix, but it shows Apache 6.0 is

Re: AR System SP4

I am confused. Based on this 7.6.04 no SP looks like you can't go to 1.7, but the compatibility matrix says 1.5+. We don't have any service packs installed. On Mar 7, 2013, at 1:28 AM, "vaibhav wadekar" mailto:wadekar.vaib...@gmail.com>> wrote: ** Starting from 7.6.04 sp2, we have added supp

Re: Import without import tool?

Or use the Java API to read the CSV and import the information. DONT use direct SQL calls into the DB to import AR data. On Thursday, March 7, 2013 4:49:13 AM UTC-6, Kerry Murdock wrote: > > I don't know if I'm missing something obvious or not but here goes... > > Remedy 7.6.4 > > I've got a cu

Re: ITSM doesn't display

Had the same thing happen to me on a brand new install, for appadmin. Once I added appadmin to the User preference form it all worked. May have to tweak permissions too. On Wednesday, March 6, 2013 2:19:59 PM UTC-6, Remedy_Mark wrote: > > ** > > HI All, > > > > This one really has been baffle

Re: Doug Blair (WWRUG11,12,13... MC and all around nice guy) Update

Excellent news thanks Carin ! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Thursday, March 07, 2013 9:48 PM To: arslist@ARSLIST.ORG Subject: Re: Doug Blair (WWRUG11,12,13... MC and all around nice guy) Update ** Wonderful ne

Re: Doug Blair (WWRUG11,12,13... MC and all around nice guy) Update

Great news, indeed. Wonder what they picked as a version number... -David J. Easter Manager of Product Management, AR System BSM & Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect thos

Re: Doug Blair (WWRUG11,12,13... MC and all around nice guy) Update

Wonderful news! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carin Grobler Sent: Thursday, March 07, 2013 2:47 PM To: arslist@ARSLIST.ORG Subject: Re: Doug Blair (WWRUG11,12,13... MC and all around nice guy) Update ** UPDATE. Doug is out of surg

Re: [EXTERNAL] Re: SLA behavior funk

Marcelo: I can't speak to OLAs specifically, but we run ITSM 7.6.04 SP2, and the behavior we see with our Response and Resolution SLAs is exactly like what you describe for the OLAs as far as none of the service targets disappearing from the ticket. I can think of some instances where our user

Re: Doug Blair (WWRUG11,12,13... MC and all around nice guy) Update

UPDATE. Doug is out of surgery, Dancing option has been installed alongside a ton of other upgrades. He will be resting for sometime but initial Performance testing indicates that all Remedy portions of the grey matter is intact and is functioning "As Designed" Carin

Re: Base Development vs. Best Practice Customization

Misi, Yes. Applications were not overlay aware in 7.6.04. As soon as an object is overlay aware, the entire functionality of overlay and custom objects and such come into play. Doug Mueller -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST

Re: SLA behavior funk

Guru's Correct me if i am wrong. If the slm are configured In groups.The 2nd sla will always take the start time of the earlier and calculate the time, and if the goal has passed when the Sla got attached it says missed On 8 Mar 2013 00:22, "Martinez, Marcelo A" wrote: > > ** > Hello list, > ARS/

Re: ITSM doesn't display

Hi, compare the permissions of one of the users (User form) that is not working on Development with the same user on a server that is working. I have seen similar issues when the "General Access" group went missing from the User records. Adding or removing a permission from one of the users will

SLA behavior funk

Hello list, ARS/ITSM 7.6.04 I have a case where OLAs are not behaving properly. In this case, an incident was submitted as a medium "service request", but after review I changed it to a medium "service restoration". When I did that, I would expect that the request OLAs would detach and the resto

Re: Base Development vs. Best Practice Customization

Hi, And that includes Custom Deployable Apps as well, right? Best Regards - Misi, RRR AB, http://rrr.se > Misi, > > To address the question about applications and overlays. > > Yes, the application issue was addressed and you can create overlays of > applications from 8.0 forward. > > Th

Re: Adding a Cusotm Field to Notification (Task)

In case anyone wants to do this for TMS:Task. The filter that is used to process the Task Notifications is not "like the others." lol All the other modules have the filters do a Set fields from the main forms and pulled into the NTE:SYS-NT Process Control form. Task is the only module that us

Re: Import without import tool?

I have always wondered about using rik but figured there wasn't any documentation on usage since it is a back-end thing. Not sure why it took me until today to just run the command to see the help. On Thu, Mar 7, 2013 at 7:22 AM, Grooms, Frederick W < frederick.w.gro...@xo.com> wrote: > You sho

Re: Doug Blair (WWRUG11,12,13... MC and all around nice guy) Update

May the flush of his cache be successful and only the bug free workflow be on his server! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"

Re: iPad App

Hello Andy, We offer a mobile platform for extending BMC Remedy AR System and have been mobilizing Remedy for 12+ years. This includes both Out of the box Remedy app templates as well as the ability to rapidly extend custom Remedy apps. The mobility space is a very rapidly changing environmen

Re: Import without import tool?

Kerry, Another option is via SLQ and Bulk Insert (If someone there has DB skills, a job/script can be scheduled.) You will need a SQL Client on the machine that will run SQL. Recommend a DB user other then ARAdmin * Create Table (Holder Remedy table or DB Table and Create a Remedy View Fo

Re: ITSM doesn't display

Mark, Make sure you did not duplicate a Group #. Make sure you did not give a Group # of 0 or 1 to any custom Groups. 0 = Public and 1= Admin Search Group Form and look at Group #s for dups Search Roles Form and look at #s and permissions for State - Production Look for Dups or 0 or 1. If you

Re: Base Development vs. Best Practice Customization

Misi, To address the question about applications and overlays. Yes, the application issue was addressed and you can create overlays of applications from 8.0 forward. This was an oversight of the initial implementation. Doug Mueller -Original Message- From: Action Request System discuss

Re: Doug Blair (WWRUG11,12,13... MC and all around nice guy) Update

May the flush of his cache be successful and only the bug free workflow be on his server! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Bloom Sent: Wednesday, March 06, 2013 6:26 PM To: arslist@ARSLIST.ORG<

Re: Import without import tool?

** Oh, sorry for that I figured it was arslist :pErf... I didn't look at the email address itself, indeed it's something else (vyomlabs)...Sorry again.On 07 Mar, 2013,at 05:38 PM, Raman Arora wrote:**We are getting your mails, Laurent... :)...may be a single mailbox rejected it..I received a simil

Re: ITSM doesn't display

The only change we have made since it was installed is the Mid-tier 7.6.04 SP3 201301041509 Hotfix and this definitely not a mid-tier issue. This started after I added a support group. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mohammed Khali

Re: Import without import tool?

We are getting your mails, Laurent... :)...may be a single mailbox rejected it..I received a similar rejection mail. -Raman On Thu, Mar 7, 2013 at 10:04 PM, laurent matheo wrote: > ** > It seems AREMail rejected my email, don't know why, perhaps because I gave > some java command line? > > Any

Re: Import without import tool?

** It seems AREMail rejected my email, don't know why, perhaps because I gave some java command line?Anyway, in 7.6.04 you can directly attack DataImport through command line :)It works even on Unix/Linux (this is a live example tried on Suse here https://communities.bmc.com/communities/message/287

Re: ITSM doesn't display

Hi Mark, Have any security patches or BMC patches been applied to the server in question? Regards, Khalil M. Khalil Technosys Limited Tel:+44(0)1923437677 Mob: +44(0)7916153032 kha...@technosys

Re: Best way to "out of service" a Mid-tier server

Thanks Steve... this is useful information. Larry On Tue, Mar 5, 2013 at 5:38 PM, Steve Kallestad wrote: > ** I very rarely show system messages to the end user. What makes sense > from a technical perspective very rarely makes sense to an end user. > > SOAP Services are automated and it makes

Re: ITSM doesn't display

Hi Dale, I checked the state of every application and they are all "Production". I'm stumped. Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dale Jones Sent: Wednesday, March 06, 2013 10:48 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM doesn'

Re: Import without import tool?

** In 7.6.04 you can directly attack DataImport through command line :)It works even on Unix/Linux (this is a live example tried on Suse here https://communities.bmc.com/communities/message/287980#287980):java -cp /opt/bmc/ARSystem/api/lib/arapi7604_build002.jar:/opt/bmc/ARSystem/api/lib/log4j-1.2.

Re: Import without import tool?

I remember I used to get that done using Command line interfacethere were certain parameters that I used. arimportcmd was the command...I'm sure if you search that, you'll get whet you want. Raman On Thu, Mar 7, 2013 at 8:52 PM, Grooms, Frederick W < frederick.w.gro...@xo.com> wrote: > You

Re: Import without import tool?

You should be able to script the rik program (which has to be there as it is used during the install) to do the dataimport Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kerry Murdock Sent: Thursday, March 07, 2013

Re: Doug Blair (WWRUG11,12,13... MC and all around nice guy) Update

Hopefully it will be: "Works as designed" -John On Thu, Mar 7, 2013 at 8:30 AM, Lisa Kemes wrote: > ** May his upgrade from Doug Blair 7.6.04 to 8.0 go smoothly and as > expected! :) > > On Thu, Mar 7, 2013 at 6:04 AM, Nau, Michael wrote: > >> ** >> >> To override the phases for a specific

Re: Base Development vs. Best Practice Customization

This is a more detailed explanation by Doug when I asked the same question back in 2011. It's very good! http://www.javasystemsolutions.com/arslist/view/89043859 On Wed, Mar 6, 2013 at 4:57 PM, Shellman, David wrote: > ** > > It seems we have gotten in a pickle with a few of our forms. Looking

Re: Doug Blair (WWRUG11,12,13... MC and all around nice guy) Update

May his upgrade from Doug Blair 7.6.04 to 8.0 go smoothly and as expected! :) On Thu, Mar 7, 2013 at 6:04 AM, Nau, Michael wrote: > ** > > To override the phases for a specific filter, you can make a filter run > in-line > > (sequentially) by using a special naming convention in the filter

Re: Import without import tool?

Arghhh - well it looks like I can't do that because the server doesn't have the import tool installed!!! K Kerry, I have typically written a process that they attach the csv to an attachment field and then I save it to the server and run the import there.

Re: Import without import tool?

8.0/8.1. Integration tool with "Spoon". The old AIE... Upgraded as well Sent from my iPhone On Mar 7, 2013, at 5:58, Bira Mata wrote: > ** hi, > You can use AIE job to import the data from .csv file. > > On Thu, Mar 7, 2013 at 9:49 PM, Kerry Murdock > wrote: >> I don't know if I'm missing s

Re: Import without import tool?

Kerry, I have typically written a process that they attach the csv to an attachment field and then I save it to the server and run the import there. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kerry Murdock Sent: Thurs

records in CAI:Events

Hi All, Hope all are doing well. We are frequently getting the records releated to the event SRM_IN_APP_REQUEST_CLOSED in the CAI:events. This will be seperate daily activity for us to monitor this,because we are getting 100..200 sometimes 400 records. We are changing the status of the event to

Re: CMDB Driver

Any one can help here please, in logs it says processing, the CMDB driver sync command stuck after entering the pending ID with no error. Thank you in advance Naoufal El Hilali On Tue, Mar 5, 2013 at 4:50 PM, Naoufal El Hilali wrote: > Any one can help here please, in logs it says processing,

Re: Import without import tool?

I should have said - it's a 100% bespoke system. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"

Re: Import without import tool?

hi, You can use AIE job to import the data from .csv file. On Thu, Mar 7, 2013 at 9:49 PM, Kerry Murdock < kerry.murd...@remedycontractor.com> wrote: > I don't know if I'm missing something obvious or not but here goes... > > Remedy 7.6.4 > > I've got a customer who wants to import a .csv file on

Re: Doug Blair (WWRUG11,12,13... MC and all around nice guy) Update

To override the phases for a specific filter, you can make a filter run in-line (sequentially) by using a special naming convention in the filter name: HPD:INC:DougGetWellSoon`! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Bloom Sent: Wed

Import without import tool?

I don't know if I'm missing something obvious or not but here goes... Remedy 7.6.4 I've got a customer who wants to import a .csv file on a regular basis. He doesn't have the remedy import tool on his machine (and it's unlikely he'll be able to get it installed). What would be an easy way to ge

Re: Base Development vs. Best Practice Customization

Hi, The problem with a mixed system, is that in Base Development, you can not see any Custom/Overlay objects. As a consequence you can not build anything that interacts with the Custom/Overlay objects. So I suggest you do one of two things: 1. Do everything in Base Development 2. Convert all modi