Re: Takes long time to open flashboard variable Developer studio 8.1

Hi, After observing I found that all the variable that are accessing form HPD:Help Desk take more than 5 min to open in ARS 8.1 . In 7.6.04 it's working fine. Don't know the reason. Can some one give the reason why it's these variable are taking this much time to open. Regards, Abhijit Shah

SRM request that is cancelled does not cancel CRQ in Rejected state

*This is SRM and ITSM 7.6.04 p1* I've noticed a behavior where an SRM request that is cancelled does not modify a change request to cancelled when the status of the change request is "Rejected." Any of you experience this? I didn't find anything in the KB. If the Change request is in any other sta

Re: Encryption Question

OK, I was closing down to get on an airplane and made an oops in my message The theme is correct. However, I misspelled the database as Sybase when it should have been spelled MS SQL for the database used within the Remedy On Demand environment. Otherwise, the message is correct. We use DB

Re: Encryption Question

** Interesting :)It's an OT question but what is the database size of the ROD? On a project we had several choices (DB2, Oracle, Ms SQL Server) and SQL Server wasn't choosed because it was nearly impossible to find references of SQL Server databases handling more than 1 TB of data.On 26 Apr, 2013,a

Re: [EXTERNAL] Re: WWRUG13: Your top 10 presentation requests

A session on creating Dashboard for BSM would be nice. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Paul Blasquez Sent: Thursday, April 25, 2013 10:46 PM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re: WWRUG13: Your top 10 presentation request

Auto-create a Problem Investigation

HI All & TFIG, I have a requirement to automatically create a Problem Investigation when a certain criteria is met. Could be executed by filters or active links. Is there a way to do that. Of course it would be ideal if this was something in ITSM that just needed to be turned on rather than con

Contract-to-Hire in Denver, CO - NEED HELP

Hi Everyone, Sorry to post this opportunity again but I have been struggling finding candidates. The Remedy market is very tight and there are not many people available who are willing to work in CO. Any help would be greatly appreciated, we do have referral bonuses up to $1000 if a referral g

Re: Contract-to-Hire in Denver, CO - NEED HELP

$60/hr on contract won't get you many responses. Sent from my iPhone On Apr 26, 2013, at 12:14 PM, Tyler Demasi wrote: > Hi Everyone, > > Sorry to post this opportunity again but I have been struggling finding > candidates. The Remedy market is very tight and there are not many people > avail

Re: Auto-create a Problem Investigation

Hi Mark, If you could provide a little more information. What criteria needs to be met before the Problem Investigation is auto created? Example: 5 Incidents created within a 24 hour period with the same classifications and pertain to the same issue? Or perhaps an event correlating engine traps

Re: Auto-create a Problem Investigation

Hi Ryan, The criteria that fires the workflow really does matter but for the sake of discussion lets use ('Priority' = "Critical") AND ('Status < "Pending") AND 'Submit Date < ($TIMESTAMP - 4 hours) . An escalation looks for incidents that meet this criteria and on a match sets the field 'Cre

ServiceNow

I need to get up to speed on ServiceNow. Does anyone have, or might be able to point to, technical documentation, whitepapers, development characteristics, etc.? Thanks David Drake david.dr...@kbslp.com ___ UNSUBSCRIBE

Re: ServiceNow

http://wiki.service-now.com/index.php?title=Main_Page Jim Rivers ActioNet, Inc. Contractor to the United States Department of Energy 20251 Century Blvd, Suite 350 Germantown, MD 20874 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Drake, David Sent

customer affiliation

Any edu's out there capture customer affiliation within Remedy ITSM 8.0 people record? If so, where did you put that information. Did you have to customize the people record to record this attribute? We are looking to classify our people based on their affiliation here (student, faculty, staff,

Open Rates - Colorado

Hello Everyone, Sorry again for the blast. With lack of candidates for the position in Denver, what salary expectations would someone have if they were to relocate to Denver for this opportunity. The current conversion is 110-115K. Would anyone be interested in moving out here if the conversio

Re: Contract-to-Hire in Denver, CO - NEED HELP

Can you provide H1B transfer? Prakash. On Friday, April 26, 2013 10:14:01 AM UTC-6, Tyler Demasi wrote: > > Hi Everyone, > > Sorry to post this opportunity again but I have been struggling finding > candidates. The Remedy market is very tight and there are not many people > available who are

Re: Contract-to-Hire in Denver, CO - NEED HELP

Sorry, US Citizen only; strict background since it will be Government work. Tyler Demasi | Sr. Technical Recruiter T 303.843.3761 | tdem...@teksystems.com 6300 S. Syracuse Way, Suite #200, Centennial, CO 80111 [cid:image003.gif@01CE4282.AD0CC500]

Re: Auto-create a Problem Investigation

Hi Mark, OkSince this an escalation triggering incidents which match the qualification or criteria...whatever that criteria may beyou will want to perform the following steps (this is a suggested waythere are many ways to accomplish what you want to do): 1. For Incidents whi

Re: customer affiliation

Yes, in 7.5 we substituted faculty, staff, student, etc for the default menu values on CTM:People. There may be other places where you need to change this; just look through the ctm:people forms. On Fri, Apr 26, 2013 at 3:04 PM, Jessica Hinkal wrote: > Any edu's out there capture customer af

OT: [EXTERNAL] Re: ServiceNow

While I realize that the point of researching ServiceNow could be to underscore the ways that Remedy is a better product, it nevertheless strikes me as a bit ironic when the Remedy discussion list is so on the ball that members even know the location of the competition's documentation. Happy Fr

Re: Auto-create a Problem Investigation

I suggest that you take a look at Remedy ITSM Process Designer, which is available for version 7.6.04 and later. You can implement this use case by configuring a corresponding process in ITSM Process Designer. You'd have to check, whether your specific conditions that trigger the process can be

Re: [EXTERNAL] Re: ServiceNow

Natalie, So many of us have been on the receiving end of solicitations from SN that we know more than we want to know about it. There have been several Remedy customers that switched to SN and several of those customers have switched back! Thank Goodness it is Friday! From: Action Request Sys

Re: Encryption Question

Encryption comes at a cost. I do not know the exact algorithm that you might require to calculate the encrypted size of your current database but it will be no less than at least 3 to 4 times its current size. Somehow I feel I am underestimating it. Joe _ From: Action Request S