Hi,
I am currently running on ITSM Version 7.6.03 on Linux OS Version
2.6.18-308.8.2.el5.
I want to upgrade Linux to Version 3.9.3 or above.
Does anyone knows whether this Linux Version 3.9.3 will make any impact on
Remedy or ITSM Services 7.6.03.
Also is there any document from BMC which mentions
No , RHEL 3.9.3 is supported for 7603 ITSM. However it is advisable to have
File System and database backup beforehand.
Regards,
Kiran H
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sagar Valse
Sent: Tuesday, June 25, 2013 2:06 PM
To: arslist@AR
Hi Ron,
It seems that you have opened the object in Best Practice Customization mode
and then adding a field. Developer studio will allow you to add the field in
the view only when the overlay of view exists. I assumed that you have already
created the overlay of the view and then added the fie
Has anyone had any experience with Footprints? Would you categorize it
as ITSM lite? Looking for a smaller tool for a midsized client.
Lisa Kemes
Remedy Consultant
Dev Technology Group
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Lisa,
BMC Communities has a very active community for Footprints...I seem to
remember it being classified for Mid-Size businesses though, yes.
On Tue, Jun 25, 2013 at 7:39 AM, Kemes, Lisa A DLA CTR INFORMATION
OPERATIONS wrote:
> **
>
> Has anyone had any experience with Footprints? Would you
Hi Everyone,
Our current environment is Solaris 10 with Oracle 10g non-unicode and ARS
7.5P4. We are trying to move to a Linux CentOS release 6.4 Final (Red Hat
Linus 6.4) with Oracle 11g unicode and ARS 8.1. These are VM instances.
We are finding the Linux box does want Oracle 10g. Since we a
Hi,
I would do a fresh install of version 8.1 on Linux, and then migrate
definitions and data over.
Probably using RRR|Chive for the data part.
This would make it possible to keep the outage down to a single hour or so
during the final delta-sync and switch.
Best Regards - Misi, RRR AB,
Hi Misi,
The last time we did that process we imported forms/objects to the new
server and did use rrrChive for the data. The issue was that the forms
changed table ID on the new server which caused issues with other programs
accessing Remedy. Is there a way to get the forms over there without
You may be confusing client version and database server versions.
I believe 7.5 requires the 10g client, the database can be 11g with no problems.
You can have multiple client versions (just like you can have multiple versions
of Java).
Fred
From: Action Request System discussion list(ARSList)
Hi,
I know of no good way to do that, except importing the forms in such an order
that the numbers stay the same. Maybe a tool can be created for that...
In any event, it seems wrong to build stuff that depends on the table numbers.
You should try to use the database-Views, the API or similar to
BMC does have the archgid utility which allows you to change the ID number if a
form.
One thing to remember is since you are coming from a Solaris SPARC system to a
Linux i386 system is you can't just copy the oracle data files over. You have
to do some sort of export/query then import operati
Misi/Fred,
Yes, I given the lecture of proper programming practices regarding table
ID's but they choose to continue to do it. You can all read my mind on
what I would be saying to them ... lol
We are using a temporary server place to try this all out.
Fred, your sequence of events is what we o
I have some experience with Footprints. It is a fine product for
companies at a stage or their growth cycle where resources are at a
premium (I know this can be true for many larger companies as well). As
with any implementation, understanding the client's need is the overriding
factor.
Jim Mana
We may try this again. I think we chose 'upgrade' the first try and we
should have chosen 'new install'.
On Tue, Jun 25, 2013 at 10:32 AM, Grooms, Frederick W <
frederick.w.gro...@xo.com> wrote:
> **
>
> Hmmm… I know when I did Solaris SPARC 7.1 to Linux i386 7.6 the
> installer did a new inst
Fred,
I also have experience with previous versions allowing an upgrade of the DB
on new hardwarebut when I did the 8.1 upgrade here on our Dev
system...I had to first install 7.5 (our current version) in 'upgrade' mode
on a restore of the db, then run the 8.1 installer to get it upgraded
Susa
You can't convert a non-Unicode ARS database to a Unicode one - which is what I
think you're suggesting using the steps below. You'll need a clean install of
8.1/Unicode and some sort of migration of data. If you check back through the
archives there are various threads which go into the detai
good point, I hadn't caught the attempted conversion from non to unicode.
The only way to do this is a fresh install on a new DB and move the data
through API like RRR tools like Misi said before...good catch.
On Tue, Jun 25, 2013 at 10:12 AM, Walters, Mark wrote:
> **
>
> You can’t convert a n
Hi Mark,
The unicode conversion happened separately from our steps. In our steps we
were using the unicode database.
Thanks,
Susan
On Tue, Jun 25, 2013 at 11:12 AM, Walters, Mark wrote:
> **
>
> You can’t convert a non-Unicode ARS database to a Unicode one – which is
> what I think you’re sugg
Well, and that's because we put the new 11g database right on the linux
server and the dba did the 10g to 11g conversion at that time. Maybe he
needed to that unicode conversion in a separate place first.
On Tue, Jun 25, 2013 at 11:17 AM, Susan Palmer wrote:
> Hi Mark,
>
> The unicode conversion
Hi,
I am writing a code for Active Directory data sync with the People form. When i
am running a escalation which copies data from Staging form to People form one
of the field value is not being set that is 'Unrestricted Access'. I want this
field set to yes but its not working without which Us
Sri,
There is a filter that fires on submit that verifies that the person is a
member of the appropriate group...AR_ESCALATOR is of course not an actual
user, and as such isn't a member of the group, so it unchecks the check
box. Running a filter log will give you the name of the filter in questio
Thanks Jim and LJ, Just wanted to see if anyone out there said something
like "OH MY GOSH, STAY AS FAR AWAY FROM IT AS YOU CAN!!" But I haven't
heard that, so it sounds like a good product. I saw it demo'd a couple
of months ago and it looked nice, but the demos always look nice.
-Original
Hi,
Mark is right. You need to do the Unicode conversion through the API and
through importing def-files.
If you have no Unicode-characters in your system whatsoever, it might work
with a straight database conversion.
The problem is that the AR System in most cases counts Bytes and not
Character
Hi llongwing,
Thanks for your response. I found the filter which making to NULL, Can i go
ahead and disable it, am worried that disabling it might make some functions
not work properly.
Thanks.
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Can someone tell me where to find the Data Management tool as I cannot locate
it in the BMC Site for download. Or if you have the zip file you could forward
that as well.
Thanks in Advance
V/R
Abdul Baytops
CONFIDENTIALITY NOTICE: This message is intended only for the use of the
individual
Unicode is only in our data. We had a unicode database, then an
outsourcer dba created our new db in '09 to be non-unicode but this went
unnoticed for a year. We have a China office and they didn't mention their
'data' characters were not appearing correctly, so in worklog type fields
we have ??
There is no Data management Tool shipped separately for 8.0. User tool and DMT
are not supported from 8.0 and onwards.
Regards,
Aditya
Sent from my BlackBerry® smartphone from !DEA
-Original Message-
From: Abdullah Baytops
Sender: "Action Request System discussion list(A
Release 8 introduced UDM.
Sent from my iPhone
On Jun 25, 2013, at 3:17 PM, SUBSCRIBE arslist Aditya Sharma
wrote:
> ** ** There is no Data management Tool shipped separately for 8.0. User tool
> and DMT are not supported from 8.0 and onwards.
>
> Regards,
> Aditya
> Sent from my BlackBerry®
I guess I need to figure out something else new. Is there is a guide
V/R
Abdul Baytops
CONFIDENTIALITY NOTICE: This message is intended only for the use of the
individual or entity to which it is addressed, and may contain information that
is privileged, confidential and exempt from disclos
I have done that a few times; build a fresh junk ARSystem db and then once
I have a working Remedy app server connect to the real db I want to work
with. Works like a champ!
Jason
On Tue, Jun 25, 2013 at 11:57 AM, Susan Palmer wrote:
> **
> Unicode is only in our data. We had a unicode datab
Also ensure to upgrade all app servers if you are in server group,
Regards,
Ashish
On Tue, Jun 25, 2013 at 4:43 AM, Hullule, Kiran wrote:
> **
>
> No , RHEL 3.9.3 is supported for 7603 ITSM. However it is advisable to
> have File System and database backup beforehand.
>
> ** **
>
> Regards,*
My company had both Footprints and Remedy ITSM as a result of acquisitions. I
mostly just saw Footprints from the outside looking in, but I can see how it
could be used effectively for small organizations. I personally wouldn't
suggest it for a mid-size organization though, especially if they
How to test preference server option which is in AR server configuration?
This option is in AR System Admin Console - > Server Information -> Advanced
tab.
There are three options in preference server 1. User Defined 2. Use this Server
and 3. Use other Server.
Related to preference server I onl
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