Thank you to listers that have responded. I will furter investigate in the
morning and reply with (hopefully) a fix.
Sandra Hennigan
Remedy Developer
From: Hennigan, Sandra
Sent: Monday, August 05, 2013 3:50 PM
To: arslist@ARSLIST.ORG
Subject: Approver Mappings
Windows 2008 r2
Oracle 11g
ARS 8.
Windows 2008 r2
Oracle 11g
ARS 8.1
ITSM 8.1
So I was troubleshooting an issue that caused me to search the NTE:Notifier and
NTE:Notifier Log Forms. I had expected NOT to find any records in either form
except where there might be an error on the record.
I thought (and the Delete Filters, NTE:NT
Yes, if the field is in the view. Press CTRL+F or click Edit ->
Find/Replace. Select the Field ID radio button.
[image: Inline image 1]
If field is not in the view then you need to browse through the outline.
*NOTE*: For some reason Modified Date always turns up in the search so you
might ne
Sandra, there are couple of reasons why this could happen, and I see you
mentioned trying couple of things..
These issue generally stem in the approval process configuration you have
over there. If you are using custom approval process then try to use the
OOB approval process that comes with insta
Object relationships must be turned on but you can use Field ID as search
criteria.
Regards,
Ryan.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Monday, August 05, 2013 4:44 PM
To: arslist@ARSLIST.ORG
Subject: Re: Search
You can use the Search menu item. I don't remember if field ID's require you
to have Record-Object-Relationships turned on or not.
Fred
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hutcheson, Heather
Sent: Monday, August 05, 2013 3:17 PM
To
Do you have logging turned on for your Approval Server? If not crank up
the logging and look in approval.log or a message that says something to
the effect of no approvers could be found.
Hot fix SW00449426 helped us with a situation in 8.0 where people were
being removed from CTM:People and it w
Is there a way to search for a field ID in Dev Studio without checking the
field list in the outline of each form?
Thank you,
Heather
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Windows 2008 r2
Oracle 11g
ARS 8.1
ITSM 8.1
Change Management - "Pending state with the status reason of Approval Error"
When a Change Request Status is set to Pending and the Status Reason is
Approval Error - is there a way to make the request actionable? Using the
Process Flow Status ribbon,
BMC in their infinite wisdom decided to make this as close to hell as possible
to modify. You will need to make sure the field you want to add to your email
is in 3 different places, then and only then will it show up in the drop down
list. (if you are lucky)
1) NTE:SYS-NT Process Contro
Hello,
I have a few questions regarding emails.
1. I have gone through the Email Engine guide and have not been able to find
out how to add additional fields to an outgoing email. I would like to add
additional fields that are not currently available in the "Email Message Body"
dropdown to the
When passing XML inside a payload it is always recommended to enclose it inside
a CDATA structure. ARS works with fully typed XML and I believe that the
documentation lists that the "any" construct is not supported.
Fred
From: Action Request System discussion list(ARSList)
[mailto:arslist@AR
Got it. I had made every change except mapping the role of Change Approver for
one of the managers. I was sure I had, but had not.
Thank you!
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pargeter, Christie :CO IS
Sent: Monday, August 05, 2013
Nathan,
Remedy it's considering the returned value to be an array, so what you need
to do is setup a child form mapping to create a record per child
On Monday, August 5, 2013, Nathan Brandt wrote:
> **
> Hello,
> I am trying to consume an external web-service from ARS 8.1
> I am showing only part
Did you look in your Approval Mappings screen?
App Admin Console > Custom Configuration > Change Management > Approval
> Approval Mappings
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Monday, August 05, 2013 9:46 AM
To:
We have had some management shifts here and now Manager 1 is the manager of
group A and Manager 2 is the manager of group B.
When the analysts create a CRQ, Manager 1 is showing up instead of Manager 2.
Where all do I need to manually change the Manager name/Info.
I have changed the Application
Hello,
I am trying to consume an external web-service from ARS 8.1
I am showing only part of MessageType which is returned from the
web-service. This tag can either contain string or XML payload.
When WS re
Hello ARS Experts!
I shared these opportunities last week but wanted to post them again to see if
anyone else is interested. Windward has two different clients that are looking
to us to integrate their CMDB's into some of their existing applications and
also define some of their configuration
It might be helpful to send a notification to those 16 voters whose votes were
nullified due to the cut; encouraging them to vote again.
Ken.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Monday, August 05, 2013 10:01 AM
To: ar
Thanks for the reminder :)
Date: Mon, 5 Aug 2013 08:00:44 -0600
From: lj.longw...@gmail.com
Subject: Re: ARSList Award Voting Time - Round 2
To: arslist@ARSLIST.ORG
**
Just a reminder, in case you forgot...send votes to arslistawa...@wwrug.com :)
And for stats...we hit 87 votes in round 1...but w
Just a reminder, in case you forgot...send votes to arslistawa...@wwrug.com:)
And for stats...we hit 87 votes in round 1...but we lost 16 MVP votes
because of the cut from 9 to 3...so you still have the opportunity to make
a difference :)
On Mon, Aug 5, 2013 at 7:50 AM, LJ LongWing wrote:
> Ok
Ok folks, round 2 for MVP (BMC Beyond the call is still accepting
votes)here is how Round 2 works.
Our field has narrowed from 9 to 3. Your top 3 MVP's this year are
David Easter
Frederick W Grooms
Jason Miller
So...here is how it will work, you can still cast your vote for your pick
1st-3r
Hi,
You have specified a root Base DN, this will traverse the whole AD tree -
which could be causing your issue as it will perform effectively an
un-qualified search (or an equivalent of an DB full table scan).
When using Vendor forms with AD, be as specific as you can for the part of
the Active
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