We are about to patch our ITSM Suite.
Windows 2008 running on MS SQL 2008
ARS 7.6.04 patch 5.
We are currently on ITSM 7.6.04 Patch 1. We have just been informed that
we need to patch this in the next few days bringing it up to the most
recent ITSM Patch level (7.6.04 patch 4 I believe).
Does
I think the ITSM patches are not a big deal - it won't majorly change the
way your application behaves as a result of the application patch. It's the
core AR System patches that needs more caution.
I have not heard of any DO's or DON'Ts for ITSM patches for the release of
the ITSM application y
Dee, What version are you running? If it is AR System 8.1.x, read on.
There is a bug in the 8.1.x that causes too many TCP connections to open, in
the thousands, and causes plugins to start failing in such a way as you are
seeing. Our LDAP was the first to go, then ARDBC, and so on. I had to get
Hi Stroud,
thank you very much for the help on the file extension but now,
We are getting Error Message: An internal error occured while calling
'getPages' API. (Error: ERR_WIS_30270) and blank reports are getting
pulled.
any comments on this ?
Thanks ,
Harry
On Monday, April 14, 2014 9:
It probably means it's not loading a password and the
NullPointerException is from the String constructor. It's poor coding,
ie.
char[] c= retrievePasswordAsCharArray();
// Forget to check if c is null
String password= new String(c);
___
Thank longwing,
that was the first thing I checked, if the upgrade deleted that entry. But the
form reflected the password.
I have applied Knowledge Article ID: KA391722,
But ofcourse that lead to, log4j:ERROR No output stream or file set for the
appender named [null].
So i'm waiting BMC
I may have found a KB that resolves this.
KB: KA391722
Title: Having trouble with vendor form in 8.1. The ARS 8.1 ARSYS.ARDBC.LDAP
java plugin does not discover same objects or fields (attributes) as C plugin
version
Solution: Disable to javaplugin and reload the c-plugin.
Per the KB, Docu
Ok, the top of the stack is happening in decryptPassword method, and it's
giving a null pointer exception. This tells me that in your LDAP config
form, you haven't specified a password for the user that you are using to
do the integration, can you confirm?
On Tue, Apr 15, 2014 at 8:49 AM, Dee w
Hello,
I'm getting this error message in the javaplugin.log.
Can anyone explain what is means and a possible fix?
ERROR [pool-2-thread-2] com.bmc.arsys.pluginsvr.plugins.g (?:?) - An error has
occurred while loading a plug-in.ARSYS.ARDBC.LDAP
java.lang.NullPointerException
at jav
Both of these are from the Distributed Server ("ARDS" in the error code) .
First thing I would check is your licensing to make sure you have the AR
Distributed Server listed.
Fred
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ochavillo, Rafael
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