Report Issue

Hi List I'm experiencing some issues with reports. The user attempts to run a report and receives an error. While running the report we are setting up the values like Destination : File Format : CSV Character Encoding : windows - 1252 Returns the message getOutputStream() has already been

Moving Large Amount of Data to External Remedy System

Hi, ITSM 7.6.4 Database Oracle 11 Because our Dev Server is performing so poorly, I am building a new Dev server. I need to move a large amount of data from our Dev server to another external Dev Remedy server that is not on the same network. I do not have two Remedy migrator licenses.

Re: Moving Large Amount of Data to External Remedy System

AIE is one way Manual export table to table Migrator form by form RRR tool? If you get db timeouts. And you process will not dump the tables it sounds like you will have to fix the db issues along the way Indexes are not needed for exports or tablescans which is a blank form search. Indexes

Re: Moving Large Amount of Data to External Remedy System

Kathy, You may want to look at RRRChive. It has a feature that allows you to copy records to file, and then an opposite feature that lets you restore from file. In essence, exporting your entire remedy dataset to file, move the files wherever you need them, then restore them to another remedy

Re: Remedy error ARDSNOTE 3004 / ARDSNOTE 3001

Fred, Thanks for this feedback. I see that the license for Distributed Server is on the license file (arsystem.lic) however I'm not sure what's the use of the parameter SERVERGROUP. Could you please help me understand what that is? Regards, Jojo Ochavillo Texas Instruments Philippines Inc. IT

Need to upgrade ARS and ITSM from 7.1 to 7.6.04 but do not have documentation on customizations

Hi All, I have a project to upgrade ARS and ITSM from 7.1 to 7.6 but we are not able to setup a reference server of the OOTB 7.1 environment. The install fails on the Unix server and we have exhausted all attempts to create a reference server. However, we need the reference server to

Re: Patching question....

I'm going to add on to this question... Are there any good time estimates of how much time we should allocate to loading this patch? 1, 2, 3 hours? I am in the same boat! Claire From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent:

Re: 2 Remedy Installation using same database

Check to make sure the permissions on armonitor.conf are correct. Also, in the /install dir/ar/bin directory check the file arsystem for the location for armonitor. This line will show you where it is looking for the file in Unix. ARMON_DIR=/etc/arsystem/${AR_SERVER_ID} From: Action Request