Filter API failes to retrieve ARPluginContext

2014-07-09 Thread Jarl Grøneng
Hi I'm trying to use this method to send alerts to a filter plugin. But it does not behave as it should: https://docs.bmc.com/docs/display/public/ars81/Sending+alerts+to+a+filter+API+plug-in The plugin are not able to fetch context.getUser()) and context.getUserSessionGuid(). If I use

Re: HIRING - Remedy Developer Position - Falls Church, VA

2014-07-09 Thread Turner, Jewel (InfoPro-HQ)
Hello ALL: InfoPro is seeking a Remedy Developer to support our government customer in Falls Church, VA. This is a salaried full-time position, it is not open to 1099 or corp-to-corp. Talent Service Integrity

Re: custom notification to grp

2014-07-09 Thread Brittain, Mark
If you are only setting up the group for the sake of sending an email notification, then I would suggest you have this group set up an email DL, which they would maintain. Then create a notify filter which send the email to the DL. This way you can set it up and forget it. Otherwise anytime

Slightly OT: Connecting SQL*Plus client to an Oracle Database..

2014-07-09 Thread Joe D'Souza
We have our Remedy database on Oracle 11.2.0.3.0 - 64bit Production server. I am using SQL*Plus Release 10.2.0.1.0 client to connect to it but am unable to connect with a connection error that reads as: ORA-12154: TNS:could not resolve the connect identifier specified I have checked my

Re: Slightly OT: Connecting SQL*Plus client to an Oracle Database..

2014-07-09 Thread Wesley Reyes
Hi Joe, Kindly do a tnsping of your service_name. Possible cause is that you cant reach your destination host. Please also try to do a telnet test to the host ip with the port 1521 to make sure that the port is open on the fw. Regards, Wesley On 9 Jul, 2014, at 11:43 pm, Joe D'Souza

Re: Support Groups: Best Practice?

2014-07-09 Thread Timothy Powell
Ok, we had a similar situation with our desktop support people. Here is what we did. We created separate desktop groups for each location (in your case for each specific app). So for example: Desktop-Orlando, Desktop-Charlotte, etc. In your case it might look like Support-App1, Support-App2,

Re: Support Groups: Best Practice?

2014-07-09 Thread Timothy Powell
Oh.and this greatly reduced our data management workload. If something changed in ref to people and the group he/she is in, all I now have to do is management membership for the specific local group and the master group (vs. having to adjust 35 groups in your potential situation). Tim

Re: Slightly OT: Connecting SQL*Plus client to an Oracle Database..

2014-07-09 Thread Andrew Hicox
Can anyone else connect to the DB without being on localhost with it? If no other remote client can connect, maybe the listener isn't running? Also if others can connect, try copying their tnsnames.ora file Andy On Wednesday, July 9, 2014, Joe D'Souza jdso...@shyle.net wrote: ** We have our

Re: Support Groups: Best Practice?

2014-07-09 Thread Champagne, Susan
Hi Tim, Thanks so much for sharing your organization's Support Group structure. It sounds like a good way to go, however, I believe I have come to a conclusion with my dilemma. I have found that I can give limited access to the support groups' team leads to be able to add and remove members

Re: Slightly OT: Connecting SQL*Plus client to an Oracle Database..

2014-07-09 Thread Joe D'Souza
The only other person I know who actively connects to the database using a Oracle client uses the Squirrel client to connect having not ever used that client before didn't want to 'try something new'. I did take the connection string they use there and translated it to the format that SQL*Plus

Re: Slightly OT: Connecting SQL*Plus client to an Oracle Database..

2014-07-09 Thread Joe D'Souza
I can connect to other databases whose connection strings are defined in that tnsnames.ora file. So that rules out the client not being able to find the tnsnames.ora file or any permission related issue to that file. I haven't made any changes to the sqlnet.ora file. The only two non commented

Re: Slightly OT: Connecting SQL*Plus client to an Oracle Database..

2014-07-09 Thread patrick zandi
you need to set your ORACLE_HOME variable / your ORACLE_SID and your ORACLE_UNIQUE variable. then the application should work. On Wed, Jul 9, 2014 at 4:25 PM, Joe D'Souza jdso...@shyle.net wrote: ** I can connect to other databases whose connection strings are defined in that tnsnames.ora

Re: Slightly OT: Connecting SQL*Plus client to an Oracle Database..

2014-07-09 Thread patrick zandi
Sorry got interupted, then ensure your /etc/hosts file has the ip address do a tnsping first using the oracle tnsnames.ora On Wed, Jul 9, 2014 at 4:41 PM, patrick zandi remedy...@gmail.com wrote: you need to set your ORACLE_HOME variable / your ORACLE_SID and your ORACLE_UNIQUE variable.

Re: Slightly OT: Connecting SQL*Plus client to an Oracle Database..

2014-07-09 Thread patrick zandi
IF you are using the ORACE_RAC we have found some additional settings in the TNSNAMES.ora need to be applied AND you have some additional settings you have to modify in the SLM module, due to the fact that remedy wrote the code to do it static like name:sid:table or something like that... hope

Re: Slightly OT: Connecting SQL*Plus client to an Oracle Database..

2014-07-09 Thread William Rentfrow
I've seen two different times where the tnsnames.ora file had some type of invisible control character in it and the file would not work. We'd re-type it and try again and it worked - even though the files would be identical to visual inspection and were checked by multiple people. If you're