Re: Customer Interface

Kinetic Request all the way! We have had Kinetic Request since 2009 and it's worked well for us. Recently we spent over a year trying to get SRM to work because it was "suggested" by our senior leadership that it "should work" and that "we are already paying for it in our enterprise licensing

ADV: Kinetic Task - questions followup

I have had 3 questions off list since my earlier post on the Kinetic Task engine. 1) Yes it will work with Incident and make tasks based on a template 2) Yes it will work with Unisys SRMS system (a custom Unisys system) 3) Yes it will work for SIAM — (vendor to vendor ticket transfer) So have at

Re: ADDM and HBSS

Thank you and since posting, I have received some info from BMC. As I get everything together, I will update the list. Sandra Sandra Hennigan -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Thursday, O

Re: Customer Interface

Thx Jason. If was a fun exercise to get you going on your project — you are very good - a cut above the norm for sure :) I agree - I think the Task Engine is pretty sweet … stop by our booth at Engage to get a copy. ARSList, All the products/strategies mentioned above have their different pluses a

Re: BMC Software has Rebranded

To set the record straight - Kinetic Data did not buy BMC :) -John On Tue, Oct 7, 2014 at 12:01 PM, Jason Miller wrote: > ** > I was also thinking it is for Halloween. Another thought that crossed my > mind is Kinetic bought BMC and John told them they need more orange on > their site to ma

Re: ADDM and HBSS

The ADDM Server is a simple Linux host with specific programs installed. Does HBSS run on Linux, if it does, I expect your answer is yes. On Thu, Oct 9, 2014 at 10:19 AM, Hennigan, Sandra, CTR, DSS < sandra.hennigan@dss.mil> wrote: > All, > > Host Based Security System (HBSS) is a flexible, c

ADV: Re: [arslist] Creating a jira issue on click of a button on remedy form

Drop dead easy with the Kinetic Task engine. http://www.kineticdata.com/products/task/ If you are going to Engage — stop by our booth - and I will show you how to do it… Or — we can just actually do it at the booth. In addition - we have a free version of Kinetic Task engine you can use for thi

ADDM and HBSS

All, Host Based Security System (HBSS) is a flexible, commercial-off-the-shelf (COTS)-based application. The capability monitors, detects, and counters against known cyber-threats to Department of Defense (DoD) Enterprise. I have been searching and cannot find documentation. Can HBSS and antivi

Re: Listing of Forms - ITSM 8.X

We offer a free listing of forms and fields - a 12Mb Excel file. www.softwaretoolhouse.com Cheers Ben Chernys Senior Software Architect logoSthInc-sm Canada / Deutschland Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email: Ben.Chernys_AT_softwaretoolhouse.com Web:

OT: BMC Engage

Completely off topic, but I get in Sunday at 2:30p. I'll have my tennis racquet with me so if anyone wants to play, please let me know! I'm ranked a 4.5 in USTA for those of you who are serious players.. but I wouldn't mind just hitting around for a good workout during the week! See you guys next w

Re: Creating a jira issue on click of a button on remedy form

Saurabh, I know nothing about 'Jira', but, if it's an integration that you need to do, I would suggest looking to see if the product you are needing to integrate with accepts 'web service' calls. If so, you can create a filter on your server that fires on a condition of 'Service', and consume the

Creating a jira issue on click of a button on remedy form

Hi All, I have a requirement wherein on click of a button on a remedy form, a jira issue needs to be created in a jira project (http://jiradev.ops.company.com/). The operations team doesn't need any custom fields in jira issue. The jira issue needs to be created with following text : /You have be

Re: Listing of Forms - ITSM 8.X

Thanks All, received the complete list off-line. Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hynes, Douglas Sent: Thursday, October 09, 2014 10:04 AM To: arslist@ARSLIST.ORG Subject: Re: Listing of Forms - ITSM 8.X ** Doug, I can't get you

Re: Listing of Forms - ITSM 8.X

Doug, I can't get you a full list but you can get a good idea if you use the Developer tool. If you drop down the Applications list on your server in the Dev Tool and locate one of the ITSM modules you can 2 x click on it and get a list of the forms, escalations, etc from that. It's not 100%